2016 MERCEDES-BENZ E-Class WAGON radio

Problems with the SmartKey
ProblemPossible causes/consequences andMSolutions
You can no longer lock
or unlock the vehicle
using the SmartKey.The SmartKey battery is discharged or nearly discharged.
XCheck the SmartKey battery (Ypage 93) and replace it if nec-
essary (
Ypage 93).
If this does not work:
XUnlock (Ypage 96) or lock (Ypage 96) the vehicle using the
mechanical key.
The SmartKey is faulty.
XUnlock (Ypage 96) or lock (Ypage 96) the vehicle using the
mechanical key.
XHave the SmartKey checked at a qualified specialist workshop.
You can no longer lock
or unlock the vehicle
using KEYLESS-GO.The SmartKey battery is discharged or nearly discharged.
XCheck the SmartKey battery (Ypage 93) and replace it if nec-
essary (
Ypage 93).
If this does not work:
XUnlock (Ypage 96) or lock (Ypage 96) the vehicle using the
mechanical key.
There is interference from a powerful source of radio waves.
XUnlock (Ypage 96) or lock (Ypage 96) the vehicle using the
mechanical key.
KEYLESS-GO is malfunctioning.
XLock/unlock the vehicle using the remote control function of
the SmartKey.
XHave the vehicle and SmartKey checked at a qualified specialist
workshop.
If the vehicle can also not be locked/unlocked using the remote
control function:
XUnlock (Ypage 96) or lock (Ypage 96) the vehicle using the
mechanical key.
XHave the vehicle and SmartKey checked at a qualified specialist
workshop.
You have lost a Smart-
Key.XHave the SmartKey deactivated at a qualified specialist work-
shop.
XReport the loss immediately to the vehicle insurers.
XIf necessary, have the locks changed as well.
94SmartKey
Opening and closing

ProblemPossible causes/consequences andMSolutions
You have lost the
mechanical key.XReport the loss immediately to the vehicle insurers.
XIf necessary, have the locks changed as well.
The engine cannot be
started using the
SmartKey.the on-board voltage is too low.
XSwitch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
XCheck the starter battery and charge it if necessary
(
Ypage 278).
or
XJump-start the vehicle (Ypage 279).
or
XConsult a qualified specialist workshop.
The engine cannot be
started using KEYLESS-
GO. The SmartKey is in
the vehicle.The vehicle is locked.
XUnlock the vehicle and try to start the vehicle again.
There is interference from a powerful source of radio waves.
XStart your vehicle with the SmartKey in the ignition lock.
Doors
Important safety notes
GWARNING
If children are left unsupervised in the vehicle,
they could:
Ropen the doors, thus endangering other
people or road users.
Rget out and disrupt traffic.
Roperate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they:
Rrelease the parking brake.
Rshifting the automatic transmission out of
park position P
RStart the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children.
Ideally, place luggage or loads in the trunk/
cargo compartment. Observe the loading
guidelines (
Ypage 238).
Information in the Digital Operator's
Manual
In the Digital Operator's Manual you will find
information on the following topics:
RUnlocking and opening doors from the
inside
RCentrally locking and unlocking the vehicle
from the inside
RAutomatic locking feature
Doors95
Opening and closing
Z

iThe SmartKey can be turned in the igni-
tion lock even if it is not the correct Smart- Key for the vehicle. The ignition is not
switched on. The engine cannot be started.
KEYLESS-GO
General notes
Vehicles with KEYLESS-GO are equipped with
SmartKeys featuring the integrated KEYLESS-GO function and a detachable Start/Stop but-
ton.
The Start/Stop button must be inserted in the
ignition lock and the SmartKey must be in the vehicle.
When you insert the Start/Stop button into
the ignition lock, the system needs approx-
imately two seconds recognition time. You
can then use the Start/Stop button.
Pressing the Start/Stop button several times
in succession corresponds to the different
key positions in the ignition lock. This is only
the case if you are not depressing the brake
pedal.
If you depress the brake pedal and press the
Start/Stop button, the engine starts immedi-
ately.
A check which periodically establishes a radio
connection between the vehicle and the
SmartKey determines whether a valid Smart-
Key is in the vehicle. This occurs, for example,
when starting the engine.
To start the vehicle without actively using the
SmartKey:
Rthe Start/Stop button must be inserted in
the ignition lock.
Rthe SmartKey must be in the vehicle.
Rthe vehicle must not be locked with the
SmartKey or KEYLESS-GO (
Ypage 91).
Do not keep the KEYLESS-GO key:
Rwith electronic devices, e.g. a mobile
phone or another SmartKey.
Rwith metallic objects, e.g. coins or metal
foil.
Rinside metallic objects, e.g. a metal case. This can affect the functionality of KEYLESS-
GO.
If you lock the vehicle with the SmartKey's
remote control or with KEYLESS-GO, after a
short time:
Ryou will not be able to switch on the ignition
with the Start/Stop button.
Ryou will not be able to start the engine with
the Start/Stop button until the vehicle is
unlocked again.
If you lock the vehicle centrally using the but-
ton on the front door (
Ypage 95), you can
continue to start the engine with the Start/
Stop button.
The engine can be switched off while the vehi-
cle is in motion by pressing and holding the
Start/Stop button for three seconds. This
function operat

es independently of the ECO
start/stop automatic engine switch-off func-
tion.
Key positions with KEYLESS-GO
:Start/Stop button
;Ignition lock
As soon as the ignition is switched on, all the
indicator lamps in the instrument cluster light
up. Further information on situations where
an indicator lamp either fails to go out after
starting the engine or lights up while driving
(
Ypage 204).
If Start/Stop button :has not yet been
pressed, this corresponds to the key being
removed from the ignition.
138Driving
Driving and parking

General notes
The Audio 20/COMAND section in these
operating instructions describes the basic
operating principles. More information can be
found in the Digital Operator's Manual.
Important safety notes
GWARNING
Modifications to electronic components, their software as well as wiring can impair their
function and/or the function of other net-
worked components. In particular, systems
relevant to safety could also be affected. As a
result, these may no longer function as inten-
ded and/or jeopardize the operating safety of
the vehicle. There is an increased risk of an
accident and injury.
Never tamper with the wiring as well as elec-
tronic components or their software. You
should have all work to electrical and elec-
tronic equipment carried out at a qualified
specialist workshop.
If you make any changes to the vehicle elec-
tronics, the general operating permit is ren-
dered invalid.
GWARNING
If you operate information systems and com-
munication equipment integrated in the vehi-
cle while driving, you will be distracted from
traffic conditions. You could also lose control
of the vehicle. There is a risk of an accident.
Only operate the equipment when the traffic
situation permits. If you are not sure that this
is possible, park the vehicle paying attention
to traffic conditions and operate the equip-
ment when the vehicle is stationary.
You must observe the legal requirements for
the country in which you are currently driving
when operating Audio 20/COMAND. Audio 20/COMAND calculates the route to
the destination without taking account of the
following, for example:
Rtraffic lights
Rstop and yield signs
Rmerging lanes
Rparking or stopping in a no parking/no
stopping zone
Rother road and traffic rules and regulations
Rnarrow bridges
Audio 20/COMAND can give incorrect navi-
gation commands if the actual street/traffic
situation does not correspond with the digital map's data. Digital maps do not cover all
areas nor all routes in an area. For example, a
route may have been diverted or the direction
of a one-way street may have changed.
For this reason, you must always observe
road and traffic rules and regulations during
your journey. Road and traffic rules and reg-
ulations always have priority over the sys-
tem's driving recommendations.
Navigation announcements are intended to
direct you while driving without diverting your
attention from the road and driving.
Please always use this feature instead of con-
sulting the map display for directions. Look-
ing at the icons or map display can distract
you from traffic conditions and driving, and
increase the risk of an accident.
Bear in mind that at a speed of only 30 mph
(approximately 50 km/h) your vehicle covers
a distance of 44 feet (approximately 14 m)
per second.
This equipment complies with FCC radiation
exposure limits set forth for uncontrolled
equipment and meets the FC
C radio fre-
quency (RF) Exposure Guidelines in Supple-
ment C to OET65.
This equipment has very low levels of RF
energy that is deemed to comply without
maximum permissive exposure evaluation
(MPE). But it is desirable that it should be
installed and operated with at least 8inches
(20 cm) and more between the radiator and a
214Important safety notes
Audio 20/COMAND

Audio 20/COMAND operating system
Overview
Components
:Display for Audio 20/COMAND
;Audio 20/COMAND control panel
=Controller and buttons
Audio 20/COMAND consist sof:
Rth edisplay
Rth econtrol panel wit h asingle driv eor DV Dchanger
Rthecontroller and buttons
Raslot for an SD car d
Rtwo connection option sfor US Bor Medi aInterface in th ecenter console
An iPod
®is connecte dvia US Bcable.
Functions
RHD FM radio/HD AM radio/satellit e
radio
RMedia
-COMAND media support :audio CD, MP3
CD, DV Dvideo, two connection option s
for US Bor Medi aInterface (e.g. iPod
®),
SD card, Bluetoot haudio
Audio 20 media support :if asingle driv e
is available, audio CD and MP3 CD, two
connection option sfor US Bor Medi a Interface (e.g. iPod
®), SD card, Bluetoot
h
audio
If th eMedi aInterface is available, an
iPod
®can be connecte ddirectly to th e
USB.
-Music search usin gall media
RSound system
216Audio 20/COMAND operating system
Audio 20/COMAND

You can select from the following sound
systems:
-harman/kardon®Logic7®surround
sound system
-Bang & Olufsen BeoSound AMG sound
system (COMAND)
RNavigation system
-Navigation via the hard drive (COMAND)
-Navigation via an SD card (if available for Audio 20)
-Destination entry, e.g. using keyword
search (COMAND)
-Realistic 3D map with textured city mod-
els
-Personal POIs and routes using SD mem-
ory card (COMAND)
-Navigation functions, e.g. compass dis-
play (COMAND)
-Dynamic route guidance with traffic
reports via SIRIUS satellite radio
(COMAND)
RCommunication
-Messaging functions: text messages, e-
mail (COMAND)
-Address book (COMAND)
-Internet browser (COMAND)
-Mercedes-Benz Apps with Google™,
Local Search, Destination/Route down-
load, Facebook, Google Street View™,
stock prices, news and much more
-Mercedes-Benz mobile website
-WiFi interface for the connection of a
smartphone to COMAND
-WiFi hotspot functionality to connect a
tablet PC or notebook in order to enable
access to the Internet using the custom-
er's mobile phone (COMAND)
RSIRIUS Weather (COMAND)
-Weather data as an information chart
(current forecast, 5-day preview,
detailed information)
-Weather data on the weather map, e.g.
rain radar data, storm characteristics and the track of tropical cyclones (hurri-
canes, tornadoes)
RVehicle functions
-Vehicle settings, e.g. fuel consumption
-360° camera
-Rear view camera
-Seat functions
RFavorites button (if available)
Fast access to favorites functions using the
favorites button on the controller
Display
General notes
!Do not use the space in front of the dis-
play for storage. Objects placed here could damage the display or impair its function.
Avoid any direct contact with the display
surface. Pressure on the display surface
may result in impairments to the display,
which could be irreversible.
Wearing polarized sunglasses may impair
your ability to read the display.
The display has an automatic temperature-
controlled switch-off feature. The brightness
is automatically reduced if the temperature is
too high. The display may then temporarily
switch off completely.
Overview
The example shows the display in SD memory
card mode in COMAND.
In the status bar at the top you will see the
time and other displays, depending on the
settings.
Audio 20/COMAND operating system217
Audio 20/COMAND
Z

COMAND control panel
FunctionPage
:Switches to radio mode234
Calls up the Radio menu235
;Switches to the last selec-
ted media mode
~
Calls up the Media menu~
=Inserts and removes a CD/
DVD from the single drive
(COMAND, Audio 20)
~
Inserts a CD/DVD into the
DVD changer (COMAND)
~
Removes a CD/DVD from
the DVD changer
(COMAND)
~
?Selects the previous station
from the station list
~
Skips backwards to a track~
Rewinds~
ALoads/ejects the CD/DVD
8Single disc drive
(Audio 20, COMAND)
~
V DVD changer
(COMAND)
~
FunctionPage
BClear button222
• Deletes characters
• Deletes an entry
CSelects the next station
from the station list
~
Skips forwards to a track~
Fast forward~
DNumber pad~
• Saves a station~
• Mobile phone authoriza-
tion
~
• Telephone number entry~
• Searches for a contact~
• Character entry~
z Display of the current
track being played (if track
information is supported
for the data carrier)
~
g Selects stations by
entering the frequency
manually
~
g Selects a track~
Audio 20/COMAND operating system219
Audio 20/COMAND
Z

Audio20control panel
FunctionPage
:Switches to radi omod e234
Calls up th eRadio men u235
;Switches to th elast selec-
te dmedia mod e
~
Calls up theMedi amen u~
=Inserts and remove s aCD
from th esingle driv e(if sin -
gle driv eavailable)
~
?Selects th eprevious station
from th estation list
~
Skips backwards to atrack~
ALoads/ejects CDs (if but -
to navailable)
8 Single driv e~
BClear butto n222
•Deletes characters
•Deletes an entr y
CSelects thene xt station
from th estation list
~
Skips forwards to atrack~
FunctionPage
DNumber pad
• Saves astation~
• Authorizes (connects ) a
mobile phon e
~
•Telephon enumber entr y~
•Searches for acontact~
g Selects stationsby
enterin gth efrequency
manually
~
g Selects atrack~
ESwitches Audio 20 on/off~
Adjusts th evolume~
FIn serts/removes an SD
memory car d
~
GAccepts acall190
Makes acall23 2
Redial~
Accept s anewcall when a
call is bein gmade (call wait -
ing )
~
HRejects acall~
Ends an active call~
Audio 20/COMAND operating system221
Audio 20/COMAND
Z