2016 MERCEDES-BENZ E-Class SEDAN Malfunction

Problems with the sliding sunroof
Your vehicle may be equipped with a sliding sunroof or a panorama roof with power tilt/sliding
panel. In this section, the term "sliding sunroof" refers to both types of sliding sunroof.
GWARNING
If you close the sliding sunroof again immediately after it has been blocked or reset, the sliding
sunroof closes with increased or maximum force. The reversing feature is then not active. Parts
of the body could be trapped in the closing area in the process. This poses an increased risk of
injury or even fatal injury.
Make sure that no parts of the body are in the closing area.
If somebody becomes trapped:
Rrelease the switch immediately, or
Rpress the switch in any direction during the automatic closing process
The closing process is stopped.
!If the sliding sunroof still cannot be opened or closed as a result of a malfunction, contact
a qualified specialist workshop.
ProblemPossible causes/consequences and MSolutions
The sliding sunroof can-
not be closed and you
cannot see the cause.If the sliding sunroof is obstructed during closing and reopens
again slightly:
XImmediately after the sliding sunroof blocks, pull the 3
switch in the overhead control panel down to the point of resist-
ance and hold it until the sliding sunroof is closed.
The sliding sunroof is closed with increased force.
If the sliding sunroof is obstructed again during closing and then
reopens slightly:
XImmediately after the sliding sunroof blocks, pull the 3
switch in the overhead control panel down to the point of resist-
ance and hold it until the sliding sunroof is closed.
The sliding sunroof is closed without the anti-entrapment fea-
ture.
Sliding sunroof111
Opening and closing
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catalytic converter to reach its operating
temperature more quickly.
Hill start assist
Hill start assist helps you when pulling away
forwards or in reverse on an uphill gradient. It
holds the vehicle for a short time after you
have removed your foot from the brake pedal.
This gives you enough time to move your foot
from the brake pedal to the accelerator pedal
and to depress it before the vehicle begins toroll.
GWARNING
After a short time, hill start assist will no lon-
ger brake your vehicle and it could roll away.
There is a risk of an accident and injury.
Therefore, quickly move your foot from the
brake pedal to the accelerator pedal. Never
leave the vehicle when it is held by hill start
assist.
Hill start assist is not active if:
Ryou are pulling away on a level road or on a downhill gradient.
Rthe transmission is in position N.
Rthe parking brake is applied.
RESP®is malfunctioning.
ECO start/stop function
Introduction
The ECO start/stop function switches the
engine off automatically if the vehicle is stop-
ped under certain conditions.
The engine starts automatically when the
driver wants to pull away again. The ECO
start/stop function thereby helps you to
reduce the fuel consumption and emissions
of your vehicle.
Important safety notes
GWARNING
If the engine is switched off automatically and
you exit the vehicle, the engine is restarted
automatically. The vehicle may begin moving.
There is a risk of accident and injury.
If you wish to exit the vehicle, always turn off
the ignition and secure the vehicle against
rolling away.
General notes
:ECO start/stop display
Hybrid vehicles: observe the notes on the
ECO start/stop function in the "HYBRID" sup-
plement.
The ECO start/stop function is activated
whenever you start the engine using the
SmartKey or the Start/Stop button.
If the engine has been switched off automat-
ically by the ECO start/stop function, the
¤ symbol is shown in the multifunction
display.
AMG vehicles: the AMG menu in the multi-
function display additionally shows the Stop/
Start activemessage.
AMG vehicles: the ECO start/stop function
is only available in drive program C.
Information in the Digital Operator's
Manual
In the Digital Operator's Manual you will find
information on the following topics:
RAutomatic engine switch-off
RAutomatic engine start
RDeactivating or activating the ECO start/
stop function
Driving141
Driving and parking
Z

If there is no vehicle in front, DISTRONIC
PLUS operates in the same way as cruise
control.
If DISTRONIC PLUS detects that the vehicle in
front has slowed down, it brakes your vehicle.
In this way, the distance you have selected is
maintained.
If DISTRONIC PLUS detects a faster-moving
vehicle in front, it increases the driving speed. However, the vehicle is only accelerated up to
the speed you have stored.
Selecting the drive program
DISTRONIC PLUS supports a sporty driving
style when you have selected the Sor M(AMG
vehicles: S,S+ orM) driving program
(
Ypage 144). Acceleration behind the vehicle
in front or to the set speed is then noticeably
more dynamic. If you have selected the Eor E
+ (AMG vehicles: C) driving program, the vehi-
cle accelerates more gently. This setting is
recommended in stop-and-start traffic.
Selecting the drive program
DISTRONIC PLUS supports a sporty driving
style when you have selected the Sor M(AMG
vehicles: S,S+ orM) driving program
(
Ypage 144). Acceleration behind the vehicle
in front or to the set speed is then noticeably
more dynamic. If you have selected the Eor E
+ (AMG vehicles: C) driving program, the vehi-
cle accelerates more gently. This setting is
recommended in stop-and-start traffic.
Changing lanes
If you change to the passing lane, DISTRONIC
PLUS supports you when:
Ryou are driving faster than 45 mph
(70 km/h)
RDISTRONIC PLUS is maintaining the dis-
tance to a vehicle in front
Ryou have switched on the corresponding
turn signal
RDISTRONIC PLUS does not detect a danger
of collision If these conditions are fulfilled, your vehicle is
accelerated. Acceleration will be interrupted
if changing lanes takes too long or if the dis-
tance between your vehicle and the vehicle in
front becomes too small.
iWhen changing lanes, DISTRONIC PLUS
monitors the left lane on left-hand drive
vehicles and the right lane on right-hand
drive vehicles.
Stopping
GWARNING
When leaving the vehicle, even if it is braked
only by DISTRONIC PLUS, it could roll away if:
Rthere is a malfunction in the system or in
the voltage supply.
RDISTRONIC PLUS has been deactivated
with the cruise control lever, e.g. by a vehi-
cle occupant or from outside the vehicle.
Rthe electrical system in the engine com-
partment, the battery or the fuses have
been tampered with.
Rthe battery is disconnected.
Rthe accelerator pedal has been depressed, e.g. by a vehicle occupant.
There is a risk of an accident.
If you wish to exit the vehicle, always turn off
DISTRONIC PLUS and secure the vehicle
against rolling away.
For further information on deactivating
DISTRONIC PLUS (
Ypage 161).
If DISTRONIC PLUS detects that the vehicle in
front is stopping, it brakes your vehicle until it is stationary.
Once your vehicle is stationary, it remains
stationary and you do not need to depress the
brake.
Depending on the specified minimum dis-
tance, your vehicle will come to a standstill at
a sufficient distance behind the vehicle in
front. The specified minimum distance is set
using the control on the cruise control lever.
160Driving systems
Driving and parking

When DISTRONIC PLUS is activated, the
transmission is shifted automatically to posi-
tionPif:
Rthe driver's door is open and the driver's
seat belt is unfastened.
Rthe engine is switched off, unless it is auto-
matically switched off by the ECO start/
stop function.
Ra system malfunction occurs.
Rthe power supply is not sufficient.
Information in the Digital Operator's
Manual
In the Digital Operator's Manual you will find
information on the following topics:
RSetting a speed
RSetting the specified minimum distance
RDISTRONIC PLUS displays in the instru-
ment cluster
Deactivating DISTRONIC PLUS
There are several ways to deactivate
DISTRONIC PLUS:
XBriefly press the cruise control lever for-
wards :.
or
XBrake, unless the vehicle is stationary
When you deactivate DISTRONIC PLUS, you
will see the DISTRONIC
PLUSOffmessage in
the multifunction display for approximately
five seconds.
iThe last speed stored remains stored until
you switch off the engine.
iDISTRONIC PLUS is not deactivated if you
depress the accelerator pedal.
DISTRONIC PLUS is automatically deactiva-
ted if:
Ryou engage the parking brake
RESP®intervenes or you deactivate ESP®
Rthe transmission is in the P,Ror Nposition
Ryou pull the cruise control lever towards
you in order to pull away and the front-
passenger door or one of the rear doors is
open
Rthe vehicle is skidding
Ryou activate Active Parking Assist
If DISTRONIC PLUS is deactivated, you will
hear a warning tone. You will see the
DISTRONIC PLUS Off
message in the multi-
function display for approximately five sec-
onds.
Tips for driving with DISTRONIC PLUS
General notes
Pay particular attention in the following traffic
situations:
RCornering, going into and coming out of a
bend
RVehicles traveling on a different line
ROther vehicles changing lanes
RNarrow vehicles
RObstructions and stationary vehicles
RCrossing vehicles
In such situations, brake if necessary.
DISTRONIC PLUS is then deactivated.
Driving systems161
Driving and parking
Z

play. Steering Assist and Stop&Go Pilot are
deactivated.
When DISTRONIC PLUS is deactivated or not
available, Steering Assist and Stop&Go Pilot
are deactivated automatically.
HOLD function
General notes
The HOLD function can assist the driver in the
following situations:
Rwhen pulling away, especially on steep
slopes
Rwhen maneuvering on steep slopes
Rwhen waiting in traffic
The vehicle is kept stationary without the
driver having to depress the brake pedal.
The braking effect is canceled and the HOLD
function deactivated when you depress the
accelerator pedal to pull away.
Important safety notes
GWARNING
When leaving the vehicle, it can still roll away despite being braked by the HOLD function if:
Rthere is a malfunction in the system or in
the voltage supply.
Rthe HOLD function has been deactivated by
pressing the accelerator pedal or the brake
pedal, e.g. by a vehicle occupant.
Rthe electrical system in the engine com-
partment, the battery or the fuses have
been tampered with.
Rthe battery is disconnected
There is a risk of an accident.
If you wish to exit the vehicle, always turn off the HOLD function and secure the vehicle
against rolling away.
!If DISTRONIC PLUS or the HOLD function
is activated, the vehicle brakes automati-
cally in certain situations. To prevent damage to the vehicle, deacti-
vate DISTRONIC PLUS and the HOLD func-
tion in the following or other similar situa-
tions:
Rwhen towing the vehicle
Rin the car wash
Activation conditions
You can activate the HOLD function if:
Rthe vehicle is stationary
Rthe engine is running or if it has been auto-
matically switched off by the ECO start/
stop function
Rthe driver's door is closed or your seat beltis fastened
Rthe parking brake is released
Rthe transmission is in position D,Ror N
RDISTRONIC PLUS is deactivated
Activating the HOLD function
XMake sure that the activation conditions
are met.
XDepress the brake pedal.
XQuickly depress the brake pedal further
until ë :appears in the multifunction
display.
The HOLD function is activated. You can
release the brake pedal.
iIf depressing the brake pedal the first
time does not activate the HOLD function,
wait briefly and then try again.
Driving systems165
Driving and parking
Z

Deactivating theHOL Dfunction
The HOLD function is deactivated automati-
cally if:
Ryou accelerat eand th etransmissio nis in
position Dor R.
Ryou shift th etransmissio nto position P.
Ryou depress th ebrake peda lagain wit h a
certain amount of pressure until ëdis-
appears from th emultifunction display.
Ryou activat eDISTRONIC PLUS.
Whe nth eHOLD function is activated, th e
transmissio nis shifted automatically to posi-
tion Pif:
Rthedriver's doo ris ope nand th edriver's
seat belt is unfastened.
Rth eengin eis switched off, unless it is auto-
matically switched of fby th eEC Ostart /
stop function .
Rasystem malfunction occurs.
Rth epowe rsupply is no tsufficient.
RACE START
Important safet ynotes
iObserv eth esafet ynote sfo rth eSPORT
handlin gmode (
Ypage 82).
RAC ESTART is intended solely fo ractivation
on dedicated rac ecircuits.
RAC ESTART enables optimal acceleration
from astandin gstart .The precondition fo r
this is asuitable high-grip road surface.
iRAC ESTART is only available in AM Gvehi-
cles.
Information in th eDigital Operator's
Manual
In th eDigital Operator's Manual you will fin d
information on th efollowing topics:
RCondition sfo ractivation
RActivatin gRAC ESTART
AIRMATI C
Vehicl elevel
Important safet ynotes
GWARNING
Whe nth evehicle is bein glowered ,people
could becom etrappe dif their limbs are
between th evehicle bod yand th ewheels or
underneat hth evehicle. There is aris kof
injury.
Mak esur eno on eis underneat hth evehicle or
in th eimmediate vicinit yof th ewhee larches
when th evehicle is bein glowered .
GWARNING
Vehicles wit hlevel control:
The vehicle is slightly lowered if:
Ryou hav eselecte dcomfor tsuspensio ntun-
in g and
Ryou loc kth evehicle within approximately
60 seconds of switchin gof fth eengin e
You and people in th evicinit yof th ewhee l
arc hor th eunderbody may thus becom etrap-
ped. There is aris kof injury.
Mak esur ethat nobod yis in th evicinit yof th e
whee larc hor th eunderbody when you loc k
th evehicle.
!The vehicle is lowered by about 15 mm if:
Ryou hav eselecte d"Comfort tuning "
Ryou switch offth eengin eand then
Ryou loc kth evehicle within approximately
60 seconds
Whe nparking ,position your vehicle so that
it doe sno tmak econtact wit hth ecur bas
th evehicle is lowered .Your vehicle could
otherwise be damaged .
If you unloc kth evehicle within 60 seconds of
havin gswitched th eengin eoff, th evehicle is
lowered slightly when Comfort suspensio n
mode is selected.
Your vehicle regulates it sheight automati-
cally. All-round level contro lensures th ebes t
possible suspensio nand constant groun d
166Driving systems
Driving and parking

there are no persons, animals or objects in
the area in which you are maneuvering.
!When parking, pay particular attention to
objects above or below the sensors, such
as flower pots or trailer drawbars.
PARKTRONIC does not detect such objects
when they are in the immediate vicinity of
the vehicle. You could damage the vehicle
or the objects.
The sensors may not detect snow and other
objects that absorb ultrasonic waves.
Ultrasonic sources such as an automatic
car wash, the compressed-air brakes on a
truck or a pneumatic drill could cause
PARKTRONIC to malfunction.
PARKTRONIC may not function correctly on
uneven terrain.
PARKTRONIC is activated automatically when
you:
Rswitch on the ignition
Rshift the transmission to position D,R or N
Rrelease the parking brake
PARKTRONIC is deactivated at speeds above
11 mph (18 km/h). It is reactivated at lower
speeds.
Range of the sensors
General notes
PARKTRONIC does not take objects into con-
sideration that are:
Rbelow the detection range, e.g. people, ani-
mals or objects.
Rabove the detection range, e.g. overhang-
ing loads, truck overhangs or loading
ramps.
:Sensors in the front bumper, left-hand
side (example)
The sensors must be free from dirt, ice or
slush. They can otherwise not function cor-
rectly. Clean the sensors regularly, taking
care not to scratch or damage them
(
Ypage 268).
Range
Example: top view
Driving system s169
Driving an d parking
Z

Safety systems
Display messagesPossible causes/consequences andMSolutions
!÷
Currently Unavail‐
able See Opera‐
tor's Manual
ABS (Anti-lock Braking System), ESP®(Electronic Stability Pro-
gram), BAS (Brake Assist System), the HOLD function, PRE ‑SAFE®
and hill start assist are temporarily unavailable.
BAS PLUS with Cross-Traffic Assist, COLLISION PREVENTION
ASSIST PLUS, PRE‑SAFE
®PLUS and PRE‑SAFE®Brake may also
have failed.
In addition, the ÷,åand! warning lamps light up in the
instrument cluster.
ATTENTION ASSIST is deactivated.
For example, the on-board voltage may be insufficient.
GWARNING
The brake system continues to function normally, but without the
functions listed above. The wheels could therefore lock if you
brake hard, for example.
The steerability and braking characteristics may be severely affec-
ted. The braking distance in an emergency braking situation can
increase.
If ESP
®is not operational, ESP®is unable to stabilize the vehicle.
There is an increased risk of skidding and an accident.
XDrive on carefully.
If the display message disappears, the functions mentioned
above are available again.
If the multifunction display still shows the display message:
XDrive on carefully.
XVisit a qualified specialist workshop.
!÷
Inoperative See
Operator's Manual
ABS, ESP®, BAS, the HOLD function, PRE ‑SAFE®and hill start
assist are not available due to a malfunction.
BAS PLUS with Cross-Traffic Assist, COLLISION PREVENTION
ASSIST PLUS, PRE ‑SAFE
®PLUS and PRE‑SAFE®Brake may also
have failed.
The $ (USA only) or J(Canada only), ÷,åand!
warning lamps in the instrument cluster also light up.
ATTENTION ASSIST is deactivated.
GWARNING
The brake system continues to function normally, but without the
functions listed above. The wheels could therefore lock if you
brake hard, for example.
192Display messages
On-board computer and displays