Problems with the transmission
ProblemPossible causes/consequences andMSolutions
The transmission has
problems shifting gear.The transmission is losing oil.
XHave the transmission checked at a qualified specialist workshop
immediately.
The acceleration ability
is deteriorating.
The transmission no lon-
ger changes gear.The transmission is in emergency mode.
It is only possible to shift intosecondgear and reverse gear.
XStop the vehicle.
XShift the transmission to position P.
XSwitch off the engine.
XWait at least ten seconds before restarting the engine.
XShift the transmission to positionDor R.
If D is selected, the transmission shifts into secondgear; ifRis
selected, the transmission shifts into reverse gear.
XHave the transmission checked at a qualified specialist workshop
immediately.
Transfer case
This section is only valid for vehicles with 4-
wheel drive (4MATIC). Power is always trans-
mitted to both axles.
!Performance tests may only be carried out
on a 2-axle dynamometer. The brake system
or transfer case could otherwise be damaged. Contact a qualified specialist workshop for a
performance test.
!If the parking brake is being tested on a
brake dynamometer, the ignition must be
switched off (SmartKey or Start/Stop button
in position 0or 1), as ESP
®will otherwise
automatically intervene. The brake system
could otherwise be damaged.
!Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised, as
doing so will damage the transmission.
Refueling
Important safety notes
GWARNING
Fuel is highly flammable. If you handle fuel
incorrectly, there is a risk of fire and explo-
sion.
You must avoid fire, open flames, creating
sparks and smoking. Switch off the engine
and, if applicable, the auxiliary heating before refueling.
GWARNING
Fuel is poisonous and hazardous to health.
There is a risk of injury.
You must make sure that fuel does not come into contact with your skin, eyes or clothing
and that it is not swallowed. Do not inhale fuel
vapors. Keep fuel away from children.
If you or others come into contact with fuel,
observe the following:
RWash away fuel from skin immediately
using soap and water.
RIf fuel comes into contact with your eyes,
immediately rinse them thoroughly with
clean water. Seek medical assistance with-
out delay.
RIf fuel is swallowed, seek medical assis-
tance without delay. Do not induce vomit-
ing.
RImmediately change out of clothing which
has come into contact with fuel.
Refueling141
Driving and parking
Z
To ensure that the vehicle is secured against
rolling away unintentionally:
Rthe parking brake must be applied.
Rthe transmission must be in positionPand the
Smartkey must be removed from the ignition lock.
Rthe front wheels must be turned towards the
curb on steep uphill or downhill gradients.
Switching off the engine
Important safety notes
GWARNING
The automatic transmission switches to neu-
tral position Nwhen you switch off the engine.
The vehicle may roll away. There is a risk of an
accident.
After switching off the engine, always switch
to parking position P. Prevent the parked vehi-
cle from rolling away by applying the parking
brake.
Vehicles with automatic transmission
XApply the parking brake firmly.
XShift the transmission to position P.
XWith the Smartkey:turn the Smartkey to
position 0in the ignition lock and remove it.
The immobilizer is activated.
XWith KEYLESS-GO: press the KEYLESS-GO
Start/Stop button (Ypage 128).
The engine stops and all the indicator lamps in
the instrument cluster go out.
When the driver's door is closed, this corre-
sponds to Smartkey position 1. When the
driver's door is open, this corresponds to
Smartkey position 0: "Smartkey removed".
If you switch the engine off with the transmis-
sion in position Ror D, the automatic transmis-
sion shifts to Nautomatically.
With the Smartkey: if you then open the driv-
er's door or the front-passenger door or remove the Smartkey from the ignition, the automatic
transmission shifts to Pautomatically.
With KEYLESS-GO: if you then open the driver's
or front-passenger door, the automatic trans-
mission shifts to P. If you want the automatic transmission to
remain in neutral
N, e.g. when having the vehicle
cleaned in an automatic car wash with a towing
system:
XVehicles with KEYLESS-GO: remove the
Start/Stop button from the ignition lock.
XInsert the Smartkey into the ignition lock.
XAll vehicles: switch the ignition on.
XDepress the brake pedal and keep it
depressed.
XShift to neutral N.
XRelease the brake pedal.
XRelease the parking brake.
XSwitch off the ignition and leave the Smartkey
in the ignition lock.
Parking brake
GWARNING
If you must brake the vehicle with the parking brake, the braking distance is considerably
longer and the wheels could lock. There is an
increased danger of skidding and accidents.
Only use the parking brake to brake the vehi-
cle when the service brake is faulty. Do not
apply the parking brake too firmly. If the
wheels lock, release the parking brake until
the wheels begin turning again.
GWARNING
If you leave children unsupervised in the vehi-
cle, they could set it in motion by, for example:
Rrelease the parking brake.
Rshift the automatic transmission out of the
parking position P.
Rstart the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
Parking145
Driving and parking
Z
RAcceleration(evaluation of all acceleration
processes):
-The bar fills up: moderate acceleration,
especially at higher speeds
-The bar empties: sporty acceleration
RConstant(assessment of driving behavior at
all times):
-The bar fills up: constant speed and avoid-
ance of unnecessary acceleration and
deceleration
-The bar empties: fluctuations in speed
RCoasting(assessment of all deceleration
processes):
-The bar fills up: anticipatory driving, keep-
ing your distance and early release of the
accelerator. The vehicle can coast without
use of the brakes.
-The bar empties: frequent braking
iAn economical driving style specially
requires driving at moderate engine speeds.
To achieve a higher value in the categories
Acceleration
and Constant:
Robserve the gearshift recommendations.
Rdrive in drive program E.
iOn long journeys at a constant speed, e.g.
on the highway, only the bar for Constantwill
change.
iThe ECO display summarizes the driving
characteristics from the start of the journey to
its completion. For this reason, the bars
change dynamically at the beginning of the
journey. On longer journeys, there are fewer
changes. For more dynamic changes, carry
out a manual reset.
For further information on the ECO display, see
(
Ypage 192).
Braking
Important safety notes
GWARNING
If you shift down on a slippery road surface in an attempt to increase the engine's braking
effect, the drive wheels could lose their grip.
There is an increased danger of skidding and
accidents.
Do not shift down for additional engine brak-
ing on a slippery road surface.
Downhill gradients
!On long and steep gradients, you must
reduce the load on the brakes by shifting to a lower gear in good time. This allows you to
take advantage of the engine's braking effect.
This helps you to avoid overheating the
brakes and wearing them out excessively.
When you take advantage of engine braking, a
drive wheel may not turn for some time, e.g.
on a slippery road surface. This could cause
damage to the drive train. This type of damage
is not covered by the Mercedes-Benz war-
ranty.
Do not depress the brake pedal continuously
while the vehicle is in motion, e.g. causing the
brakes to rub by constantly applying light pres-
sure to the pedal. This results in excessive and
premature wear to the brake pads.
Heavy and light loads
GWARNING
If you rest your foot on the brake pedal while
driving, the braking system can overheat. This increases the stopping distance and can even
cause the braking system to fail. There is a
risk of an accident.
Never use the brake pedal as a footrest. Never
depress the brake pedal and the accelerator
pedal at the same time.
!Depressing the brake pedal constantly
results in excessive and premature wear to
the brake pads.
If the brakes have been subjected to a heavy
load, do not stop the vehicle immediately, but
drive on for a short while. This allows the airflow
to cool the brakes more quickly.
Wet roads
If you have driven for a long time in heavy rain
without braking, there may be a delayed reac-
tion from the brakes when braking for the first
time. This may also occur after the vehicle has
been washed or driven through deep water.
148Driving tips
Driving and parking
For this reason, in the event of heavy rain or in
conditions in which hydroplaning may occur,
you must drive in the following manner:
Rlower your speed.
Ravoid ruts.
Ravoid sudden steering movements.
Rbrake carefully.
Driving on flooded roads
!Do not drive through flooded areas. Check
the depth of any water before driving through
it. Drive slowly through standing water. Oth-
erwise, water may enter the vehicle interior or
the engine compartment. This can damage
the electronic components in the engine or
the automatic transmission. Water can also
be drawn in by the engine's air suction nozzles
and this can cause engine damage.
Winter driving
GWARNING
If you shift down on a slippery road surface in an attempt to increase the engine's braking
effect, the drive wheels could lose their grip.
There is an increased danger of skidding and
accidents.
Do not shift down for additional engine brak-
ing on a slippery road surface.
GDANGER
If the exhaust pipe is blocked or adequate
ventilation is not possible, poisonous gases
such as carbon monoxide (CO) may enter the vehicle. This is the case, e.g. if the vehicle
becomes trapped in snow. There is a risk of
fatal injury.
If you leave the engine or the auxiliary heating
running, make sure the exhaust pipe and area
around the vehicle are clear of snow. To
ensure an adequate supply of fresh air, open a
window on the side of the vehicle that is not
facing into the wind.
Have your vehicle winter-proofed at a qualified
specialist workshop at the onset of winter. Drive particularly carefully on slippery road sur-
faces. Avoid sudden acceleration, steering and
braking maneuvers. Do not use the cruise con-
trol or DISTRONIC PLUS.
If the vehicle threatens to skid or cannot be
stopped when moving at low speed:
XShift the transmission to position
N.
The outside temperature indicator is not
designed to serve as an ice-warning device and
is therefore unsuitable for that purpose.
Changes in the outside temperature are dis-
played after a short delay.
Indicated temperatures just above the freezing
point do not guarantee that the road surface is
free of ice. The road may still be icy, especially in
wooded areas or on bridges. The vehicle could
skid if you fail to adapt your driving style. Always
adapt your driving style and drive at a speed to
sui t the p
revailing weather conditions.
You should pay special attention to road condi-
tions when temperatures are around freezing
point.
For more information on driving with snow
chains, see (
Ypage 287).
For more information on driving with summer
tires, see (
Ypage 287).
Observe the notes in the "Winter operation" sec-
tion (
Ypage 287).
Driving systems
Mercedes-Benz Intelligent Drive
Mercedes-Benz Intelligent Drive stands for inno-
vative driver assistance and safety systems
which enhance comfort and support the driver in
critical situations. With these intelligent co-ordi-
nated systems Mercedes-Benz has set a mile-
stone on the path towards autonomous driving.
Mercedes-Benz Intelligent Drive embraces all
elements of active and passive safety in one well
thought out system – for the safety of the vehi-
cle occupants and that of other road users.
Further information on driving safety systems
(
Ypage 61).
150Driving systems
Driving and parking
Cruise control
General notes
Cruise control maintains a constant road speed
for you. It brakes automatically in order to avoid
exceeding the set speed. On long and steep
downhill gradients, especially if the vehicle is
laden, you must shift to a lower gear in time. By
doing so, you will make use of the braking effect
of the engine. This relieves the load on the brake
system and prevents the brakes from overheat-
ing and wearing too quickly.
Use cruise control only if road and traffic con-
ditions make it appropriate to maintain a steady
speed for a prolonged period. You can store any
road speed above 20 mph (30 km/h).
Important safety notes
If you fail to adapt your driving style, cruise con-
trol can neither reduce the risk of an accident
nor override the laws of physics. Cruise control
cannot take into account the road, traffic and
weather conditions. Cruise control is only an
aid. You are responsible for the distance to the
vehicle in front, for vehicle speed, for braking in
good time and for staying in your lane.
Do not use cruise control:
Rin road and traffic conditions which do not
allow you to maintain a constant speed, e.g. in
heavy traffic or on winding roads
Ron slippery road surfaces. Braking or accel-
erating could cause the drive wheels to lose
traction and the vehicle could then skid
Rwhen there is poor visibility, e.g. due to fog,
heavy rain or snow
If there is a change of drivers, advise the new
driver of the speed stored.
Cruise control lever
:To activate or increase speed
;To activate or reduce speed
=To deactivate cruise control
?To activate at the current speed/last stored
speed
When you activate cruise control, the stored
speed is shown in the multifunction display for
five seconds.
Activation conditions
To activate cruise control, all of the following
activation conditions must be fulfilled:
Rthe parking brake must be released.
Ryou are driving faster than 20 mph (30 km/h).
RESP®must be active, but not intervening.
Rthe transmission must be in position D.
Storing and maintaining the current
speed
You can accept the current speed if you are
driving faster than 20 mph(30 km/h).
Driving system s151
Driving an d parking
Z
GWARNING
DISTRONIC PLUS cannot always clearly iden-
tify other road users and complex traffic sit-
uations.
In such cases, DISTRONIC PLUS may:
Rgive an unnecessary warning and then
brake the vehicle
Rneither give a warning nor intervene
Raccelerate or brake unexpectedly
There is a risk of an accident.
Continue to drive carefully and be ready to
brake, in particular when warned to do so by
DISTRONIC PLUS.
GWARNING
DISTRONIC PLUS brakes your vehicle with up to 50% of the maximum possible deceleration.
If this braking force is insufficient, DISTRONIC
PLUS warns you visually and audibly. There isa risk of an accident.
In such cases, apply the brakes yourself and
try to take evasive action.
!If DISTRONIC PLUS or the HOLD function is
activated, the vehicle brakes automatically in
certain situations.
To prevent damage to the vehicle, deactivate
DISTRONIC PLUS and the HOLD function in
the following or other similar situations:
Rwhen towing the vehicle
Rin the car wash
If you fail to adapt your driving style, DISTRONIC
PLUS can neither reduce the risk of accident nor
override the laws of physics. DISTRONIC PLUS
cannot take into account the road, traffic and
weather conditions. DISTRONIC PLUS is only an
aid. You are responsible for the distance to the
vehicle in front, for vehicle speed, for braking in good time and for staying in your lane. Do not use DISTRONIC PLUS:
Rin road and traffic conditions which do not
allow you to maintain a constant speed, e.g. in
heavy traffic or on winding roads
Ron slippery road surfaces. Braking or accel-
erating could cause the drive wheels to lose
traction and the vehicle could then skid
Rwhen there is poor visibility, e.g. due to fog,
heavy rain or snow
DISTRONIC PLUS may not detect narrow vehi-
cles driving in front, e.g. motorcycles, or vehi-
cles driving on a different line.
In particular, the detection of obstacles can be
impaired if:
Rthere is dirt on the sensors or anything else
covering the sensors
Rthere is snow or heavy rain
Rthere is interference by other radar sources
Rthere are strong radar reflections, for exam-
ple, in parking garages
If DISTRONIC PLUS no longer detects a vehicle
in front, DISTRONIC PLUS may unexpected ly
a
ccelerate the vehicle to the stored speed.
This speed may:
Rbe too high if you are driving in a filter lane or an exit lane
Rbe so high in the right lane that you pass vehi-cles driving on the left (left-hand drive coun-
tries)
Rbe so high in the left lane that you pass vehi-
cles driving on the right (right-hand drive
countries)
If there is a change of drivers, advise the new
driver of the speed stored.
Cruise control lever
:To store the current speed or a higher speed
;To store the current speed or a lower speed
154Driving systems
Driving and parking
cle could come into contact with the curb or
other road boundaries. Be particularly aware of
other road users, e.g. cyclists, that are directly
next to your vehicle.
Obstacles such as building site huts on the lane
or projecting out into the lane are not detected.
An inappropriate steering intervention, e.g. afterintentionally driving over a lane marking, can be
corrected at any time if you steer slightly in the
opposite direction.
DISTRONIC PLUS with Steering Assist and
Stop&Go Pilot cannot continuously keep your
vehicle in lane. In some cases, the steering
intervention is not sufficient to bring the vehicle
back to the lane. In such cases, you must steerthe vehicle yourself to ensure that it does not
leave the lane.
The support provided by the system can be
impaired if:
Rthere is poor visibility, e.g. due to insufficient
illumination of the road, or due to snow, rain,
fog or spray
Rthere is glare, e.g. from oncoming traffic, the
sun or reflection from other vehicles (e.g. if
the road surface is wet)
Rthe windshield is dirty, fogged up, damaged or
covered, for instance by a sticker, in the vicin-
ity of the camera
Rno, or several, unclear lane markings are pres-
ent for one lane, e.g. in a construction area
Rthe lane markings are worn away, dark or cov-
ered up, e.g. by dirt or snow
Rthe distance to the vehicle in front is too small
and the lane markings thus cannot be detec-
ted
Rthe lane markings change quickly, e.g. lanes
branch off, cross one another or merge
Rthe road is narrow and winding
Rthere are strong shadows cast on the road
The system is switched to passive and no longer
assists you by performing steering interventions if:
Ryou actively change lanes
Ryou switch on the turn signal
Rtake your hands off the steering wheel or do
not steer for a prolonged period of time
iAfter you have finished changing lanes,
Steering Assist and Stop&Go Pilot are auto-
matically active again. DISTRONIC PLUS Steering Assist does not pro-
vide assistance:
Ron very sharp corners
Rwhen a loss of tire pressure or a defective tire
has been detected and displayed
Pay attention also to the important safety notes for DISTRONIC PLUS (
Ypage 153).
The steering interventions are carried out with a
limited steering moment. The system requires
the driver to keep his hands on the steering
wheel and to steer himself.
If you do not steer yourself or if you take your
hands off the steering wheel for a prolonged
period of time, the system will first alert you with
a visual warning. A steering wheel symbol
appears in the multifunction display. If you have
still not started to steer and have not taken hold
of the steering wheel after five seconds at the
l
atest, a warning tone also sounds to remind you
to take control of the vehicle. Steering Assist
and Stop&Go Pilot are switched to passive.
DISTRONIC PLUS remains active.
Activating Steering Assist and Stop&Go
Pilot
XActivate the DISTRONIC PLUS with Steering
Assist and Stop&Go Pilot function using the
on-board computer (
Ypage 197).
The DTR+: Steering Assistant Onmes-
sage appears in the multifunction display.
Steering Assist and Stop&Go Pilot are active.
Information in the multifunction display
If Steering Assist and Stop&Go Pilot are activa-
ted but not ready for a steering intervention,
steering wheel symbol :appears in gray. If the
system provides you with support by means of
steering interventions, symbol :is shown in
green.
Driving systems161
Driving and parking
Z
Problems with PARKTRONIC
ProblemPossible causes/consequences andMSolutions
Only the red segments in
the PARKTRONIC warn-
ing displays are lit. You
also hear a warning tone
for approximately two
seconds.
PARKTRONIC is then
deactivated and the indi-
cator lamp on the
PARKTRONIC button
lights up.PARKTRONIC has malfunctioned and has switched off.
XIf problems persist, have PARKTRONIC checked at a qualified spe-
cialist workshop.
Only the red segments in
the PARKTRONIC warn-
ing displays are lit.
PARKTRONIC is then
deactivated.The PARKTRONIC sensors are dirty or there is interference.
XClean the PARKTRONIC sensors (Ypage 267).
XSwitch the ignition back on.
The problem may be caused by an external source of radio or ultra-
sound waves.
XSee if PARKTRONIC functions in a different location.
Active Parking Assist
General notes
Active Parking Assist is an electronic parking aid
with ultrasound. It measures the road on both
sides of the vehicle. A parking symbol indicates a suitable parking space. Active steering inter-
vention and brake application can assist you
during parking. You may also use PARKTRONIC
(
Ypage 163).
iThe active braking application is only avail-
able on vehicles with automatic transmission.
Important safety notes
Active Parking Assist is merely an aid. It is not a
replacement for your attention to your immedi-
ate surroundings. You are always responsible
for safe maneuvering, parking and exiting a
parking space. Make sure that no persons, ani-
mals or objects are in the maneuvering range.
When PARKTRONIC is switched off, Active Park-
ing Assist is also unavailable.
GWARNING
While parking or pulling out of a parking
space, the vehicle swings out and can drive
onto areas of the oncoming lane. This could
result in a collision with another road user.
There is a risk of an accident.
Pay attention to other road users. Stop the
vehicle if necessary or cancel the Active Park- ing Assist parking procedure.
!If unavoidable, you should drive over obsta-
cles such as curbs slowly and not at a sharp
angle. Otherwise, you may damage the
wheels or tires.
Active Parking Assist may possibly indicate
parking spaces which are not suitable for park-
ing, for example:
Rwhere parking or stopping is prohibited
Rin front of driveways or entrances and exits
Ron unsuitable surfaces
Parking tips:
ROn narrow roads, drive as close to the parking
space as possible.
RParking spaces that are littered or overgrown
might be identified or measured incorrectly.
RParking spaces that are partially occupied by
trailer drawbars might not be identified as
such or be measured incorrectly.
166Driving systems
Driving and parking