2016 MERCEDES-BENZ E-Class CABRIOLET towing

XWait for a voice connection to the Mercedes-Benz Customer Assistance Center.
XAfter the emergency call, close cover :.
If the mobile phone network is unavailable,
mbrace will not be able to make the emergency
call. If you leave the vehicle immediately after
pressing the SOS button, you will not know
whether mbrace placed the emergency call. In
this case, always summon assistance by other
means.
Roadside Assistance button
XTo call Roadside Assistance: press Road-
side Assistance button :.
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in Roadside Assistance
button :flashes while the call is active. The
Connecting Call
message appears in the
multifunction display. The audio output is
muted.
If a connection can be made, the Call Con‐
nectedmessage appears in the multifunction
display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
Rcurrent location of the vehicle
Rvehicle identification number
The multimedia system display indicates that a
call is active. During the call, you can change to
the navigation menu by pressing the NAVI but-
ton on the multimedia system, for example.
Voice output is not available in this case.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants. From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
(
Ypage 251).
The Mercedes-Benz Customer Assistance Cen-
ter either sends a qualified Mercedes-Benz tech-
nician or makes arrangements for your vehicle
to be transported to the nearest authorized
Mercedes-Benz Center.
You may be charged for services such as repair
work and/or towing.
You can find more information in the separate
mbrace manual.
The system has not been able to initiate a Road-
side Assistance call, if:
Rthe indicator lamp for Roadside Assistance
call button Fis flashing continuously.
Rno voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone net-
work is not available, for example.
The Call Failed
message appears in the mul-
tifunction display.
XTo end a call: press the~button on the
multifunction steering wheel.
or
XPress the corresponding multimedia system
button for ending a phone call.
MB Info call button
XTo call MB Info: press MB Info call button :.
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in MB Info call button :
flashes while the connection is being made.
The Connecting Call
message appears in
248Features
Stowage and features

Care
General notes
HEnvironmental note
Dispose of empty packaging and cleaning
cloths in an environmentally responsible man- ner.
!For cleaning your vehicle, do not use any of
the following:
Rdry, rough or hard cloths
Rabrasive cleaning agents
Rsolvents
Rcleaning agents containing solvents
Do not scrub.
Do not touch the surfaces or protective films
with hard objects, e.g. a ring or ice scraper.
You could otherwise scratch or damage the
surfaces and protective film.
!Do not park the vehicle for an extended
period straight after cleaning it, particularly
after having cleaned the wheels with wheel
cleaner. Wheel cleaners could cause
increased corrosion of the brake discs and
brake pads/linings. For this reason, you
should drive for a few minutes after cleaning.
Braking heats the brake discs and the brake
pads/linings, thus drying them. The vehicle
can then be parked.
Regular care of your vehicle is a condition for
retaining the quality in the long term.
Use care products and cleaning agents recom-
mended and approved by Mercedes-Benz.
Washing the vehicle and cleaning the
paintwork
Automatic car wash
GWARNING
Braking efficiency is reduced after washing
the vehicle. There is a risk of an accident.
After the vehicle has been washed, brake
carefully while paying attention to the traffic
conditions until full braking power is restored.
!If DISTRONIC PLUS or the HOLD function is
activated, the vehicle brakes automatically in
certain situations.
To prevent damage to the vehicle, deactivate DISTRONIC PLUS and the HOLD function in
the following or other similar situations:
Rwhen towing the vehicle
Rin the car wash
!Preferably use automatic car washes with
adjustable high-pressure pre-cleaning. This
corresponds with the specification for the
Cabriolet program. In car washes that use
high water pressures, there is a risk that a
small amount of water may leak into the vehi-
cle.
!Make sure that the vehicle is not subse-
quently treated with hot wax.
!Never clean your vehicle in a Touchless
Automatic Car Wash as these use special
cleaning agents. These cleaning agents can
damage the paintwork or plastic parts.
!Make sure that:
Rthe side windows and the sliding sunroof or
soft top are fully closed.
Rthe ventilation/heating is switched off (the
OFF button has been pressed).
Rthe windshield wiper switch is in position 0.
Ot
herwise, the vehicle might be damaged.
!In car washes with a towing mechanism,
make sure that the automatic transmission is in transmission position N, otherwise the
vehicle could be damaged.
RVehicles with a SmartKey:
Do not remove the SmartKey from the igni-
tion lock. Do not open the driver's door or
front-passenger door when the engine is
switched off. Otherwise, the automatic
transmission selects park position Pauto-
matically and locks the wheels. You can
prevent this by shifting the automatic trans-
mission to Nbeforehand.
RVehicles with KEYLESS-GO:
Do not open the driver's door or front-
passenger door when the engine is
switched off. Otherwise, the automatic
transmission selects park position Pauto-
matically and locks the wheels.
Observe the following to make sure that the
automatic transmission stays in position N:
262Care
Maintenance and care

Where will I find...?
Vehicle tool kit
General notes
The vehicle tool kit can be found in the stowage
well under the trunk floor (Ypage 243).
Vehicles with a "Minispare" emergency
spare wheel
:"Minispare" emergency spare wheel
;Vehicle tool kit tray
=Stowage well
XOpen the trunk lid.
XLift the trunk floor upwards (Ypage 243).
The vehicle tool kit contains:
RStraps for emergency release of the Cabriolet
soft top
RFolding wheel chock
RFuse allocation chart
RJack
RAlignment bolt
ROne pair of gloves
RLug wrench
RTowing eye
iExample: equipment and country-specific
variations possible.
Flat tire
Preparing the vehicle
Your vehicle may be equipped with:
RMOExtended tires (tires with run-flat proper-
ties) (Ypage 270) Vehicle preparation is not necessary on vehi-
cles with MOExtended tires
Ra TIREFIT kit (Ypage 270)
Ran emergency spare wheel (Ypage 308)
Vehicles equipped with MOExtended tires are
not equipped with a TIREFIT kit at the factory. It
is therefore recommended that you additionally
equip your vehicle with a TIREFIT kit if you mount
tires that do not feature run-flat properties, e.g.
winter tires. A TIREFIT kit may be obtained from
a qualified specialist workshop.
Information on changing and mounting wheels
(
Ypage 303).
XStop the vehicle on solid, non-slippery and
level ground, as far away as possible from
traffic.
XSwitch on the hazard warning lamps.
XSecure the vehicle against rolling away
(Ypage 144).
XIf possible, bring the front wheels into the
straight-ahead position.
XSwitch off the engine.
XRemove the SmartKey from the ignition lock.
or, on vehicles with KEYLESS‑GO:
XOpen the driver's door.
The on-board electronics now have status 0.
This is the same as the SmartKey having been
removed.
XRemove the Start/Stop button from the igni-
tion lock (Ypage 128).
XMake sure that the passengers are not endan-
gered as they do so. Make sure that no one is near the danger area while a wheel is being
changed. Anyone who is not directly assisting
in the wheel change should, for example,
stand behind the barrier.
XGet out of the vehicle. Pay attention to traffic
conditions when doing so.
XClose the driver's door.
MOExtended tires (tires with run-flat
properties)
General notes
With MOExtended tires (tires with run flat char-
acteristics), you can continue to drive your vehi-
cle even if there is a total loss of pressure in one
or more tires. The affected tire must not show
any clearly visible damage.
270Flat tire
Breakdown assistance

XStart the engine of the donor vehicle and run it at idling speed.
XConnect negative terminal?of donor battery Bto ground point Aof your vehicle using the
jumper cable, connecting the jumper cable to battery of other vehicle Bfirst.
XStart the engine.
XBefore disconnecting the jumper cables, let the engine run for several minutes.
XFirst, remove the jumper cables from ground point Aand negative terminal ?, then from pos-
itive clamp ;and positive terminal =. Begin each time at the contacts on your own vehicle first.
XClose cover:of positive clamp ;after removing the jumper cables.
XHave the battery checked at a qualified specialist workshop.
Jump-starting is not considered to be a normal operating condition.
iJumper cables and further information regarding jump-starting can be obtained at any qualified
specialist workshop.
Towing and tow-starting
Important safety notes
GWARNING
Functions relevant to safety are restricted or
no longer available if:
Rthe engine is not running.
Rthe brake system or the power steering is
malfunctioning.
Rthere is a malfunction in the voltage supply or the vehicle's electrical system.
If your vehicle is being towed, much more
force may be necessary to steer or brake.
There is a risk of an accident.
In such cases, use a tow bar. Before towing,
make sure that the steering moves freely.
GWARNING
When towing or tow-starting another vehicle
and its weight is greater than the permissible
gross weight of your vehicle, the:
Rthe towing eye could detach itself
Rthe vehicle/trailer combination could roll-
over.
There is a risk of an accident.
When towing or tow-starting another vehicle,
its weight should not be greater than the per- missible gross weight of your vehicle. Details on the permissible gross vehicle weight
of your vehicle can be found on the vehicle iden-
tification plate (
Ypage 311).
!When COLLISION PREVENTION ASSIST
PLUS, DISTRONIC PLUS or the HOLD function
is activated, the vehicle brakes automatically
in certain situations.
To avoid damage to the vehicle, deactivate
these systems in the following or similar sit-
uations:
Rwhen towing the vehicle
Rin the car wash
!Only secure the tow rope or tow bar at the
towing eyes. Otherwise, the vehicle could be
damaged.
!Do not use the towing eye for recovery, this
could damage the vehicle. If in doubt, recover
the vehicle with a crane.
!When towing, pull away slowly and
smoothly. If the tractive power is too high, the
vehicles could be damaged.
!Do not tow with sling-type equipment. This
could damage the vehicle.
!On vehicles with KEYLESS-GO, use the
SmartKey instead of the Start/Stop button.
Turn the SmartKey to position 2in the ignition
lock and shift the automatic transmission to
N. Then, turn the SmartKey back to 0and
leave it in the ignition lock.
!The vehicle can be towed a maximum of
30 miles (50km). The towing speed of 30 mph
(50 km/h) must not be exceeded.
280Towing and tow-starting
Breakdown assistance

If the vehicle has to be towed more than
30 miles (50km), the entire vehicle must be
raised and transported.
!If you tow or tow-start another vehicle, its
weight must not exceed the maximum per-
missible gross vehicle weight of your vehicle.
It is better to have the vehicle transported than
to have it towed away.
If the vehicle has suffered transmission damage,
have it transported on a transporter or trailer.
The automatic transmission must be in position
N when the vehicle is being towed.
The battery must be connected and charged.
Otherwise, you:
Rcannot turn the SmartKey to position 2in the
ignition lock
Rcannot shift the automatic transmission to
position N
In the event of damage to the electrical sys-
tem
If the battery is defective, the automatic trans-
mission will be locked in position P. To shift the
automatic transmission to position N, you must
provide power to the vehicle's electrical system
in the same way as when jump-starting
(
Ypage 278).
Have the vehicle transported on a transporter or
trailer.
Disarm the automatic locking feature before the
vehicle is towed (
Ypage 79). You could other-
wise be locked out when pushing or towing the
vehicle.
Installing/removing the towing eye
Installing the towing eye
GWARNING
The exhaust tail pipe may be very hot. There is
a risk of burns when removing the rear cover.
Do not touch the exhaust pipe. Take particular
care when removing the rear cover.
The mountings for the removable towing eyes
are located in the bumpers. They are at the rear
and at the front, under covers :.
XRemove the towing eye from the vehicle tool
kit (Ypage 270).
XPress the mark on cover:inwards in the
direction of the arrow.
XTake cover :off the opening.
XScrew in the towing eye clockwise as far as it
will go and tighten it.
Removing the towing eye
XUnscrew and remove the towing eye.
XPosition cover :on top of the bumper and
press it in at the bottom until it engages.
XPlace the towing eye in the vehicle tool kit.
Towing a vehicle with both axles on
the ground
It is important that you observe the safety
instructions when towing away your vehicle
(
Ypage 280).
XTurn the SmartKey to position 2in the ignition
lock.
XWhen the vehicle is stationary, depress the
brake pedal and keep it depressed.
XShift the automatic transmission to position
N.
Towing and tow-starting281
Breakdown assistance
Z

XReleaseth ebrak epedal .
XReleas eth eparking brake.
In order to signal achang eof direction when
towin gth evehicl ewit hth ehazard warning
lamp sswitched on ,use th ecombination switch
as usual. In this case, only th eindicator lamp s
for th edirection of travel flash. Afte rresetting
th ecombination switch ,th ehazard warning
lamp start sflashin gagain .
Towing the vehicle with the rear axle
raised
!
Vehicles wit h4MATIC mus tno tbe towed
wit heither th efron tor th erear axl eraised, as
doin gso will damag eth etransmission .
!Vehicles withautomatic transmission mus t
no tbe towed wit hth erear axl eraised. The
vehicle/traile rcombination may otherwise
swerve or eve nrol lover.
Transporting the vehicle
Vehicles with automatic transmission
!When th evehicl eis loade dfor transport, th e
fron tand rear axles mus tbe stationary and on
th esam etransportation vehicle. Positioning
ove rth econnection poin tof th etranspor t
vehicl eis no tpermitted. The driv etrain may
otherwise be damaged.
All vehicles
!You may only secure th evehicl eby th e
wheels, no tby part sof th evehicl esuc has
axl eor steering components. Otherwise, th e
vehicl ecould be damaged. The towin
geye can be used to pull th evehicl e
onto atrailer or transporte rfor transporting pur-
poses.
XTurn th eSmartKey to position 2in th eignition
lock.
XShift th eautomatic transmission to position
N .
As soon as th evehicle ha sbeen loaded:
XPreven tth evehicl efrom rollin gaway by
applyin gth eparking brake.
XShift th eautomatic transmission to posi-
tion P.
XTurn th eSmartKey to position 0in th eignition
loc kand remove it .
XSecureth evehicle.
Tow-starting (emergency engine
starting)
!
Vehicles wit hautomatic transmission mus t
no tbe started by tow-starting .This could oth-
erwise damag eth etransmission .
iYou can findinformation on "Jump-starting "
under (Ypage 278).
Fuses
Important safety notes
GWARNIN G
If you manipulat eor bridge afault yfus eor if
you replace it wit h afusewit h a higher amper-
age, th eelectric cables could be overloaded.
This could result in afire. There is aris kof an
acciden tand injury.
Always replace fault yfuses wit hth especifie d
ne wfuses having th ecorrec tamperage .
Blown fuses mus tbe replace dwit hfuses of th e
sam erating ,whic hyou can recogniz eby th e
color and value .The fus erating sare listed in th e
fus eallocation chart .
The fus eallocation chart is locate din th evehicl e
tool kit in th estowage compartmen tunder th e
trunk floor (
Ypage 270).
If anewly inserted fus ealso blows ,hav eth e
caus etrace dand rectifie dat aqualified special-
282Fuses
Breakdown assistance