2016 MERCEDES-BENZ CLS keyless

Problems with the SmartKey Problem
Possible causes/consequences and P Solutions
You can no longer lock or
unlock the vehicle using
the SmartKey. The SmartKey battery is discharged or nearly discharged. X
Check the SmartKey battery ( Y
page 79) and replace it if necessary
( Y
page 79).
If this does not work: X
Unlock ( Y
page 83) or lock ( Y
page 83) the vehicle using the
mechanical key.
There is interference from a powerful source of radio waves. X
Unlock ( Y
page 83) or lock ( Y
page 83) the vehicle using the
mechanical key.
The SmartKey is faulty. X
Unlock ( Y
page 83) or lock ( Y
page 83) the vehicle using the
mechanical key. X
Have the SmartKey checked at a qualified specialist workshop.
You can no longer lock or
unlock the vehicle using
KEYLESS-GO. KEYLESS-GO was deactivated. X
Reactivate KEYLESS-GO ( Y
page 76).
The SmartKey battery is discharged or nearly discharged. X
Check the SmartKey battery ( Y
page 79) and replace it if necessary
( Y
page 79).
If this does not work: X
Unlock ( Y
page 83) or lock ( Y
page 83) the vehicle using the
mechanical key.
There is interference from a powerful source of radio waves. X
Unlock ( Y
page 83) or lock ( Y
page 83) the vehicle using the
mechanical key.
KEYLESS-GO is malfunctioning. X
Lock/unlock the vehicle using the remote control function of the
SmartKey. X
Have the vehicle and SmartKey checked at a qualified specialist
workshop.
If the vehicle can also not be locked/unlocked using the remote con-
trol function: X
Unlock ( Y
page 83) or lock ( Y
page 83) the vehicle using the
mechanical key. X
Have the vehicle and SmartKey checked at a qualified specialist
workshop.80
SmartKey
Opening and closing

Problem
Possible causes/consequences and P Solutions
The engine cannot be
started using the Smart-
Key. The on-board voltage is too low. X
Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work: X
Check the starter battery and charge it if necessary ( Y
page 293).
or X
Jump-start the vehicle ( Y
page 294).
or X
Consult a qualified specialist workshop.
The engine cannot be
started using KEYLESS-
GO. The SmartKey is in
the vehicle. The vehicle is locked. X
Unlock the vehicle and try to start the vehicle again.
There is interference from a powerful source of radio waves. X
Start your vehicle with the SmartKey in the ignition lock.
You have lost a Smart-
Key. X
Have the SmartKey deactivated at a qualified specialist workshop. X
Report the loss immediately to the vehicle insurers. X
If necessary, have the locks changed as well.
You have lost the
mechanical key. X
Report the loss immediately to the vehicle insurers. X
If necessary, have the locks changed as well.
Doors
Important safety notes
G WARNING
If children are left unsupervised in the vehicle,
they could: R
open the doors, thus endangering other
people or road users. R
get out and disrupt traffic. R
operate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they: R
release the parking brake. R
shifting the automatic transmission out of
park position PR
Start the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children.
Unlocking and opening doors from
the inside You can open a door from inside the vehicle
even if it has been locked.
If the vehicle has previously been locked from
the outside, opening a door from the inside will
trigger the anti-theft alarm system. Switch off
the alarm ( Y
page 75).
You can only open the rear doors from inside the
vehicle if they are not secured by the child-proof
locks ( Y
page 63). Doors 81
Opening and closing Z

If somebody becomes trapped: R
press the T button on the SmartKey, orR
pull or press the remote operating switch
on the driver's door or R
press the closing or locking button on the
trunk lid, or R
pull on the trunk lid handle
Opening/closing from outside
Opening
X
Press the 6 button on the SmartKey .X
Pull handle C .X
Raise the trunk lid.
Closing
X
Pull the trunk lid down using recess C .X
If necessary, lock the vehicle with the 7
button on the SmartKey ( Y
page 76) or with
KEYLESS-GO ( Y
page 76).
If KEYLESS-GO detects only one SmartKey in the
trunk after it closed, the trunk lid opens again. If KEYLESS-GO detects a second SmartKey out-
side the vehicle, the trunk lid remains closed.
Opening/closing automatically from
outside
Important safety notes
G WARNING
Parts of the body could become trapped dur-
ing automatic closing of the trunk lid. More-
over, people, e.g. children, may be standing in
the closing area or may enter the closing area
during the closing process. There is a risk of
injury.
Make sure that nobody is in the vicinity of the
closing area during the closing process.
Use one of the following options to stop the
closing process: R
press the T button on the SmartKey. R
pull or press the remote operating switch
on the driver's door. R
press the closing or locking button on the
trunk lid. R
pull the trunk lid handle
G WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Exhaust
gases can enter the vehicle interior if the
trunk lid is open when the engine is running,
especially if the vehicle is in motion. There is a
risk of poisoning.
Always switch off the engine before opening
the trunk lid. Never drive with the trunk lid
open.
! The trunk lid swings upwards when opened.
Therefore, make sure that there is sufficient
clearance above the trunk lid.
The opening dimensions of the trunk lid can be
found in the "Vehicle data" section
( Y
page 336).84
Trunk
Opening and closing

Opening You can open the trunk lid automatically using
the SmartKey or the handle in the trunk lid. X
Press and hold the T button on the Smart-
Key until the trunk lid opens.
or X
If the trunk is unlocked, pull the trunk lid han-
dle and release it again immediately
( Y
page 84).
Closing X
Press closing button C in the trunk lid.
Vehicles with trunk lid remote closing fea-
ture: you can simultaneously close the trunk lid
and lock the vehicle. The KEYLESS-GO key must
be in the rear detection range of the vehicle. X
Press locking button D in the trunk lid.
If all the doors are closed, the vehicle locks.
If KEYLESS-GO detects only one SmartKey in the
trunk after it closed, the trunk lid opens again. If
KEYLESS-GO detects a second SmartKey out-
side the vehicle, the trunk lid remains closed.
Opening/closing automatically from
inside
Important safety notes
G WARNING
The reversing feature does not react: R
to soft, light and thin objects, e.g. small fin-
gers R
over the last 1/3 in (8 mm) of the closing
movement This means that the reversing feature cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury.
Make sure that no body parts are in close
proximity during the closing procedure.
If somebody becomes trapped: R
press the T button on the SmartKey, or R
pull or press the remote operating switch
on the driver's door or R
press the closing or locking button on the
trunk lid, or R
pull on the trunk lid handle
G WARNING
The trunk lid can be automatically opened or
closed even if the SmartKey is not in the vehi-
cle. If children are left unsupervised in the
vehicle, they could activate the functions.
There is a risk of injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
G WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Exhaust
gases can enter the vehicle interior if the
trunk lid is open when the engine is running,
especially if the vehicle is in motion. There is a
risk of poisoning.
Always switch off the engine before opening
the trunk lid. Never drive with the trunk lid
open.
! The trunk lid swings upwards when opened.
Therefore, make sure that there is sufficient
clearance above the trunk lid.
The opening dimensions of the trunk lid can be
found in the "Vehicle data" section
( Y
page 336). Trunk 85
Opening and closing Z

Opening and closing X
To open: pull remote operating switch for
trunk lid C until the trunk lid opens.X
To close: press remote operating switch for
trunk lid C until the trunk lid is completely
closed.
You can open and close the trunk lid from the
driver's seat when the vehicle is stationary and
unlocked.
Unlocking the trunk
! The trunk lid swings upwards when opened.
Therefore, make sure that there is sufficient
clearance above the trunk lid.
If the trunk cannot be unlocked with the Smart-
Key or KEYLESS-GO, use the mechanical key.
If you use the mechanical key to unlock and
open the trunk lid, the anti-theft alarm system
will be triggered. Switch off the alarm
( Y
page 75). X
Take the mechanical key out of the SmartKey
( Y
page 78).X
Insert the mechanical key into the trunk lid
lock as far as it will go. X
Turn the mechanical key from position G
counter-clockwise as far as it will go to posi-
tion H . Simultaneously pull the trunk lid han-
dle.
The trunk is unlocked. X
Turn the mechanical key back to position G
and remove it. X
Insert the mechanical key into the SmartKey
( Y
page 78).
Trunk emergency release You can open the trunk lid from inside the vehi-
cle with the emergency release button.
X
Press emergency release button C briefly.
The trunk lid unlocks and opens.
The trunk lid can be unlocked and opened with
the trunk lid emergency release when the vehi-
cle is stationary or while driving.
The trunk lid emergency release does not open
the trunk lid if the battery is disconnected or
discharged.
Trunk lid emergency release light: R
Emergency release button C flashes for
30 minutes after the trunk lid is opened. R
Emergency release button C flashes for
60 minutes after the trunk lid is closed.
Side windows
Important safety notes
G WARNING
While opening the side windows, body parts
could become trapped between the side win-
dow and the door frame as the side window
moves. There is a risk of injury.86
Side windows
Opening and closing

You can continue to operate the side windows
after you switch off the engine or remove the
SmartKey. This function is available for up to five
minutes or until the driver's or front-passenger
door is opened.
When the override feature for the side windows
is activated, the side windows cannot be oper-
ated from the rear ( Y
page 63).
Convenience opening
General notes You can ventilate the vehicle before you start
driving. To do this, the SmartKey is used to carry
out the following functions simultaneously: R
unlock the vehicle R
open the side windows R
open the sliding sunroof R
switch on the seat ventilation for the driver's
seat
The convenience opening feature can only be
operated using the SmartKey. The SmartKey
must be in close proximity to the vehicle.
The "convenience opening" feature is also avail-
able when the vehicle is unlocked.
Convenience opening X
Press and hold the 6 button until the side
windows and the sliding sunroof are in the
desired position. X
To interrupt convenience opening: release
the 6 button.
Convenience closing feature
Important safety notes Information on the side window reversing fea-
ture ( Y
page 87).
G WARNING
When the convenience closing feature is oper-
ating, parts of the body could become trapped
in the closing area of the side window and the
sliding sunroof. There is a risk of injury.
Observe the complete closing procedure
when the convenience closing feature is oper- ating. Make sure that no body parts are in
close proximity during the closing procedure.
Proceed as follows if someone is trapped:
With the SmartKey: X
Release the 7 button.X
Press and hold the 6 button until the side
windows and the sliding sunroof or the pano-
rama roof with power tilt/sliding panel open
again.
With KEYLESS-GO: X
Release the sensor surface on the door han-
dle. X
Pull the door handle immediately and hold it.
The side windows and the sliding sunroof or
the panorama roof with power tilt/sliding
panel open.
General notes When you lock the vehicle, you can simultane-
ously: R
close the side windows R
close the sliding sunroof
Using the SmartKey X
Vehicles without KEYLESS-GO: point the tip
of the SmartKey at the door handle on the
driver's door. X
Vehicles with KEYLESS-GO: the SmartKey
must be in close proximity to the vehicle. X
Press and hold the 7 button until the side
windows and the sliding sunroof are fully
closed. X
Press and hold the 7 button until the side
windows are fully closed. X
Make sure that all the side windows and the
sliding sunroof are closed. X
Make sure that all the side windows are
closed. X
To interrupt convenience closing: release
the 7 button.
Using KEYLESS-GO
The driver's door and the door at which the han-
dle is used, must both be closed. The SmartKey
must be outside the vehicle. The gap between88
Side windows
Opening and closing

Problems with the steering wheel heating Problem
Possible causes/consequences and P Solutions
The steering wheel heat-
ing has switched off pre-
maturely or cannot be
switched on. The on-board voltage is too low because too many electrical consum-
ers are switched on. X
Switch off electrical consumers that you do not need, such as the
rear window defroster or interior lighting.
Once the battery is sufficiently charged, the steering wheel heating
will switch back on automatically.
EASY-ENTRY/EXIT feature
Important safety notes
G WARNING
When the EASY-ENTRY/EXIT feature adjusts
the steering wheel, you and other vehicle
occupants – particularly children – could
become trapped. There is a risk of injury.
While the EASY-ENTRY/EXIT feature is mak-
ing adjustments, make sure that no one has
any body parts in the sweep of the steering
wheel.
Move the steering wheel adjustment lever if
there is a risk of entrapment by the steering
wheel. The adjustment process is stopped.
Vehicles with a memory function: if there is a
risk of becoming trapped by the steering wheel,
you can also one of the memory function posi-
tion buttons. The adjustment process is stop-
ped.
G WARNING
If children activate the EASY-ENTRY/EXIT fea-
ture, they can become trapped, particularly
when unattended. There is a risk of injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
G WARNING
If you drive off while the EASY-ENTRY/EXIT
feature is making adjustments, you could lose
control of the vehicle. There is a risk of an
accident. Always wait until the adjustment process is
complete before driving off.
The EASY-ENTRY/EXIT feature makes getting in
and out of your vehicle easier.
You can activate and deactivate the EASY-
ENTRY/EXIT feature in the on-board computer
( Y
page 208).
Position of the steering wheel when the
EASY-ENTRY/EXIT feature is active The steering wheel swings upwards when you: R
remove the SmartKey from the ignition lock R
with KEYLESS-GO: open the driver's door;
KEYLESS-GO must be in position 1R
with the SmartKey: open the driver's door;
the SmartKey is in position 0 or 1 must be in
the ignition lock ( Y
page 127).
i The steering wheel only moves upwards if it
has not already reached the upper stop.
Position of the steering wheel for driv-
ing The steering wheel is moved to the last selected
position when: R
the driver's door is closed R
with KEYLESS-GO: you press the Start/Stop
button once
or R
with the SmartKey: you insert the SmartKey
into the ignition lock
When you close the driver's door with the igni-
tion switched on, the steering wheel is also
automatically moved to the previously set posi-
tion.102
Steering wheel
Seats, steering wheel and mirrors

boosting effect. You will require considerably
more effort to steer and brake. There is a risk
of an accident.
Do not switch off the ignition while driving.
G WARNING
If the parking brake has not been fully
released when driving, the parking brake can: R
overheat and cause a fire R
lose its hold function.
There is a risk of fire and an accident. Release
the parking brake fully before driving off.
! Do not warm up the engine with the vehicle
stationary. Drive off immediately. Avoid high
engine speeds and driving at full throttle until
the engine has reached its operating temper-
ature.
Only shift the automatic transmission to the
desired drive position when the vehicle is sta-
tionary.
Where possible, avoid spinning the drive
wheels when pulling away on slippery roads.
You could otherwise damage the drive train.
! Mercedes-AMG vehicles: at low engine oil
temperatures below 68 ‡ (+20 †), the max-
imum engine speed is restricted in order to
protect the engine. To protect the engine and
maintain smooth engine operation, avoid driv-
ing at full throttle when the engine is cold. SmartKey positions
SmartKey
Z
To remove the SmartKey G
Power supply for some consumers, such as
the windshield wipers H
Ignition (power supply for all consumers)
and drive position I
To start the engine
i The SmartKey can be turned in the ignition
lock even if it is not the correct SmartKey for
the vehicle. The ignition is not switched on.
The engine cannot be started.
KEYLESS-GO
General notes Vehicles with KEYLESS-GO are equipped with
Smartkeys featuring the integrated KEYLESS-
GO function and a detachable Start/Stop but-
ton.
The Start/Stop button must be inserted in the
ignition lock and the Smartkey must be in the
vehicle.
When you insert the Start/Stop button into the
ignition lock, the system needs approximately
two seconds recognition time. You can then use
the Start/Stop button.
Pressing the Start/Stop button several times in
succession corresponds to the different key
positions in the ignition lock. This is only the
case if you are not depressing the brake pedal.
If you depress the brake pedal and press the
Start/Stop button, the engine starts immedi-
ately.
A check which periodically establishes a radio
connection between the vehicle and the Smart-
key determines whether a valid Smartkey is in Driving 127
Driving and parking Z