ProblemPossible causes/consequences andMSolutions
The engine cannot be
started using the Smart-
Key.The on-board voltage is too low.
XSwitch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
XCheck the starter battery and charge it if necessary (Ypage 293).
or
XJump-start the vehicle (Ypage 294).
or
XConsult a qualified specialist workshop.
The engine cannot be
started using KEYLESS-
GO. The SmartKey is in
the vehicle.The vehicle is locked.
XUnlock the vehicle and try to start the vehicle again.
There is interference from a powerful source of radio waves.
XStart your vehicle with the SmartKey in the ignition lock.
You have lost a Smart-
Key.XHave the SmartKey deactivated at a qualified specialist workshop.
XReport the loss immediately to the vehicle insurers.
XIf necessary, have the locks changed as well.
You have lost the
mechanical key.XReport the loss immediately to the vehicle insurers.
XIf necessary, have the locks changed as well.
Doors
Important safety notes
GWARNING
If children are left unsupervised in the vehicle,
they could:
Ropen the doors, thus endangering other
people or road users.
Rget out and disrupt traffic.
Roperate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they:
Rrelease the parking brake.
Rshifting the automatic transmission out of
park position P
RStart the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children.
Unlocking and opening doors from
the inside
You can open a door from inside the vehicle
even if it has been locked.
If the vehicle has previously been locked from
the outside, opening a door from the inside will
trigger the anti-theft alarm system. Switch off
the alarm (
Ypage 75).
You can only open the rear doors from inside the
vehicle if they are not secured by the child-proof
locks (
Ypage 63).
Doors81
Opening and closing
Z
Unlocking/locking the driver's door
using the mechanical key
i
If you want to centrally lock the vehicle using
the mechanical key, begin by pressing the
locking button for the interior locking mech-
anism while the driver's door is open. Then
lock the driver's door using the mechanical
key.
XTo unlock: turn the mechanical key counter-
clockwise as far as it will go to position 1.
XTo lock:turn the mechanical key clockwise as
far as it will go to position 1.
If you use the mechanical key to unlock and
open the driver's door, the anti-theft alarm sys-
tem will be triggered. Switch off the alarm
(
Ypage 75).
Trunk
Important safety notes
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Exhaust
gases can enter the vehicle interior if the
trunk lid is open when the engine is running,
especially if the vehicle is in motion. There is a
risk of poisoning.
Always switch off the engine before opening
the trunk lid. Never drive with the trunk lid
open.
!The trunk lid swings upwards when opened.
Therefore, make sure that there is sufficient
clearance above the trunk lid. The opening dimensions of the trunk lid can be
found in the "Vehicle data" section
(
Ypage 336).
You should preferably place luggage or loads in
the trunk. Observe the loading guidelines
(
Ypage 251).
Do not leave the SmartKey in the trunk. You
could otherwise lock yourself out.
Vehicles without the trunk lid remote clos-
ing feature: the trunk lid can be:
Ropened and closed manually from outside
Ropened automatically from outside
Ropened automatically from inside
Rlocked separately
Ropened with the emergency release button
Runlocked with the mechanical key
Vehicles with the trunk lid remote closing
feature: the trunk lid can be:
Ropened and closed manually from outside
Ropened/closed automatically from outside
Ropened/closed automatically from inside
Rlocked separately
Ropened with the emergency release button
Runlocked with the mechanical key
Trunk lid reversing feature
The trunk lid is equipped with an automatic
reversing feature. It reacts if a solid object
obstructs or restricts the trunk lid during the
closing procedure. The trunk lid opens again
automatically. The automatic reversing feature
is only an aid and is not a substitute for your
attentiveness to the trunk lid while it is closing.
GWARNING
The reversing feature does not react:
Rto soft, light and thin objects, e.g. small fin-
gers
Rover the last 1/3 in (8 mm) of the closing
movement
This means that the reversing feature cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury.
Make sure that no body parts are in close
proximity during the closing procedure.
Trunk83
Opening and closing
Z
If somebody becomes trapped:
Rpress theFbutton on the SmartKey, or
Rpull or press the remote operating switch
on the driver's door or
Rpress the closing or locking button on the
trunk lid, or
Rpull on the trunk lid handle
Opening/closing from outside
Opening
XPress the %button on the SmartKey .
XPull handle :.
XRaise the trunk lid.
Closing
XPull the trunk lid down using recess :.
XIf necessary, lock the vehicle with the &
button on the SmartKey (Ypage 76) or with
KEYLESS-GO (Ypage 76).
If KEYLESS-GO detects only one SmartKey in the
trunk after it closed, the trunk lid opens again. If KEYLESS-GO detects a second SmartKey out-
side the vehicle, the trunk lid remains closed.
Opening/closing automatically from
outside
Important safety notes
GWARNING
Parts of the body could become trapped dur-
ing automatic closing of the trunk lid. More-
over, people, e.g. children, may be standing in the closing area or may enter the closing area
during the closing process. There is a risk of
injury.
Make sure that nobody is in the vicinity of the
closing area during the closing process.
Use one of the following options to stop the
closing process:
Rpress the Fbutton on the SmartKey.
Rpull or press the remote operating switch
on the driver's door.
Rpress the closing or locking button on the
trunk lid.
Rpull the trunk lid handle
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Exhaust
gases can enter the vehicle interior if the
trunk lid is open when the engine is running,
especially if the vehicle is in motion. There is a
risk of poisoning.
Always switch off the engine before opening
the trunk lid. Never drive with the trunk lid
open.
!The trunk lid swings upwards when opened.
Therefore, make sure that there is sufficient
clearance above the trunk lid.
The opening dimensions of the trunk lid can be
found in the "Vehicle data" section
(
Ypage 336).
84Trunk
Opening and closing
Opening
You can open the trunk lid automatically using
the SmartKey or the handle in the trunk lid.
XPress and hold theFbutton on the Smart-
Key until the trunk lid opens.
or
XIf the trunk is unlocked, pull the trunk lid han-
dle and release it again immediately
(
Ypage 84).
Closing
XPress closing button :in the trunk lid.
Vehicles with trunk lid remote closing fea-
ture: you can simultaneously close the trunk lid
and lock the vehicle. The KEYLESS-GO key must
be in the rear detection range of the vehicle.
XPress locking button ;in the trunk lid.
If all the doors are closed, the vehicle locks.
If KEYLESS-GO detects only one SmartKey in the
trunk after it closed, the trunk lid opens again. If
KEYLESS-GO detects a second SmartKey out-
side the vehicle, the trunk lid remains closed.
Opening/closing automatically from
inside
Important safety notes
GWARNING
The reversing feature does not react:
Rto soft, light and thin objects, e.g. small fin-
gers
Rover the last 1/3 in (8 mm) of the closing
movement
This means that the reversing feature cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury.
Make sure that no body parts are in close
proximity during the closing procedure.
If somebody becomes trapped:
Rpress the Fbutton on the SmartKey, or
Rpull or press the remote operating switch
on the driver's door or
Rpress the closing or locking button on the
trunk lid, or
Rpull on the trunk lid handle
GWARNING
The trunk lid can be automatically opened or
closed even if the SmartKey is not in the vehi- cle. If children are left unsupervised in the
vehicle, they could activate the functions.
There is a risk of injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Exhaust
gases can enter the vehicle interior if the
trunk lid is open when the engine is running,
especially if the vehicle is in motion. There is a
risk of poisoning.
Always switch off the engine before opening
the trunk lid. Never drive with the trunk lid
open.
!The trunk lid swings upwards when opened.
Therefore, make sure that there is sufficient
clearance above the trunk lid.
The opening dimensions of the trunk lid can be
found in the "Vehicle data" section
(
Ypage 336).
Trunk85
Opening and closing
Z
You can continue to operate the side windows
after you switch off the engine or remove the
SmartKey. This function is available for up to five
minutes or until the driver's or front-passenger
door is opened.
When the override feature for the side windows
is activated, the side windows cannot be oper-
ated from the rear (
Ypage 63).
Convenience opening
General notes
You can ventilate the vehicle before you start
driving. To do this, the SmartKey is used to carry
out the following functions simultaneously:
Runlock the vehicle
Ropen the side windows
Ropen the sliding sunroof
Rswitch on the seat ventilation for the driver's
seat
The convenience opening feature can only be
operated using the SmartKey. The SmartKey
must be in close proximity to the vehicle.
The "convenience opening" feature is also avail-
able when the vehicle is unlocked.
Convenience opening
XPress and hold the %button until the side
windows and the sliding sunroof are in the
desired position.
XTo interrupt convenience opening: release
the % button.
Convenience closing feature
Important safety notes
Information on the side window reversing fea-
ture (Ypage 87).
GWARNING
When the convenience closing feature is oper- ating, parts of the body could become trapped
in the closing area of the side window and the
sliding sunroof. There is a risk of injury.
Observe the complete closing procedure
when the convenience closing feature is oper-
ating. Make sure that no body parts are in
close proximity during the closing procedure.
Proceed as follows if someone is trapped:
With the SmartKey:
XRelease the &button.
XPress and hold the %button until the side
windows and the sliding sunroof or the pano-
rama roof with power tilt/sliding panel open
again.
With KEYLESS-GO:
XRelease the sensor surface on the door han-
dle.
XPull the door handle immediately and hold it.
The side windows and the sliding sunroof or
the panorama roof with power tilt/sliding
panel open.
General notes
When you lock the vehicle, you can simultane-
ously:
Rclose the side windows
Rclose the sliding sunroof
Using the SmartKey
XVehicles without KEYLESS-GO: point the tip
of the SmartKey at the door handle on the
driver's door.
XVehicles with KEYLESS-GO: the SmartKey
must be in close proximity to the vehicle.
XPress and hold the &button until the side
windows and the sliding sunroof are fully
closed.
XPress and hold the &button until the side
windows are fully closed.
XMake sure that all the side windows and the
sliding sunroof are closed.
XMake sure that all the side windows are
closed.
XTo interrupt convenience closing: release
the & button.
Using KEYLESS-GO
The driver's door and the door at which the han-
dle is used, must both be closed. The SmartKey
must be outside the vehicle. The gap between
88Side windows
Opening and closing
Correct driver's seat position
GWARNING
You could lose control of your vehicle if you do the following while driving:
Radjust the driver's seat, head restraint,
steering wheel or mirrors
Rfasten the seat belt
There is a risk of an accident.
Adjust the driver's seat, head restraint, steer-
ing wheel and mirror and fasten your seat belt before starting the engine.
Observe the following when adjusting steering
wheel :, seat belt ;and driver's seat =:
Ryou are as far away from the driver's air bag as
possible.
Ryou are sitting in a normal upright position.
Ryour thighs are slightly supported by the seat
cushion.
Ryour legs are not entirely stretched and you
can depress the pedals properly.
Rthe back of your head is supported at eye level
by the center of the head restraint.
Ryou can hold the steering wheel with your
arms slightly bent.
Ryou can move your legs freely.
Ryou can see all the displays in the instrument
cluster clearly.
Ryou should have a good overview of traffic
conditions.
Rthe seat belt is pulled snugly against the bodyand is routed across the center of your shoul-
der and across your hips in the pelvic area.
Further related subjects:
RElectrical seat adjustment (Ypage 95)
RAdjusting the steering wheel (Ypage 100)
RFastening the seat belt correctly (Ypage 44).
RAdjusting the rear-view mirror and exterior
mirrors (Ypage 103).
RStoring the seat, steering wheel and exterior
mirror settings using the memory function
(
Ypage 105).
Seats
Important safety notes
GWARNING
Children could become trapped if they adjust
the seats, particularly when unattended.
There is a risk of injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
The seats can still be adjusted when there is no
SmartKey in the ignition lock.
GWARNING
If the head restraints are not installed or not
adjusted correctly, they cannot provide pro-
tection as intended. There is an increased risk
of injury in the head and neck area, e.g. in the event of an accident or when braking.
Always drive with the head restraints instal-
led. Before driving off, make sure for every
vehicle occupant that the center of the head
restraint supports the back of the head at
about eye level.
Observe the safety notes on "Air bags"
(
Ypage 46) and "Children in the Vehicle"
(Ypage 58).
94Seats
Seats, steering wheel and mirrors
GWARNING
You could lose control of your vehicle if you do the following while driving:
Radjust the driver's seat, head restraint,
steering wheel or mirrors
Rfasten the seat belt
There is a risk of an accident.
Adjust the driver's seat, head restraint, steer-
ing wheel and mirror and fasten your seat belt before starting the engine.
GWARNING
If you adjust the seat height carelessly, you or
other vehicle occupants could be trapped and
thereby injured. Children in particular could
accidentally press the electrical seat adjust-
ment buttons and become trapped. There is a
risk of injury.
While moving the seats, make sure that your
hands or other body parts do not get under the
lever assembly of the seat adjustment sys-
tem.
GWARNING
When you adjust a seat, you or other vehicle
occupants could become trapped, e.g. on the seat guide rail. There is a risk of injury.
Make sure when adjusting a seat that no one
has any body parts in the sweep of the seat.
!To avoid damage to the seats and the seat
heating, observe the following information:
Rkeep liquids from spilling on the seats. If
liquid is spilled on the seats, dry them as
soon as possible.
Rif the seat covers are damp or wet, do not
switch on the seat heating. The seat heat-
ing should also not be used to dry the seats.
Rclean the seat covers as recommended;
see "Interior care".
Rdo not transport heavy loads on the seats.
Do not place sharp objects on the seat
cushions, e.g. knives, nails or tools. The
seats should only be occupied by passen-
gers, if possible.
Rwhen the seat heating is in operation, do
not cover the seats with insulating materi- als, e.g. blankets, coats, bags, seat covers,
child seats or booster seats.
!Make sure that there are no objects in the
footwell under or behind the seats when mov-
ing the seats back. There is a risk that the
seats and/or the objects could be damaged.
iThe head restraints in the front seats are
installed with the NECK-PRO system
(
Ypage 55). For this reason, it is not possible
to remove the head restraints from the front
seats.
For more information, contact a qualified spe-
cialist workshop.
iFurther related subjects:
RRear bench seat through-loading feature
(Ypage 46)
Adjusting the seats
:Head restraint height
;Seat cushion angle
=Seat height
?Seat fore-and-aft adjustment
ABackrest angle
iIf PRE-SAFE®is activated and the front-
passenger seat is in an unfavorable position,
it is moved to a better position.
iYou can store the seat settings using the
memory function (Ypage 105).
iVehicles with the through-loading feature: if
you fold down a rear seat backrest, the
respective front seat is moved forwards
slightly if necessary. This prevents the seats
from colliding.
Seats95
Seats, steering wheel and mirrors
Z
Adjusting the head restraints
Import ant safety notes
GWARNIN G
You could lose control of your vehicl eif you do
th efollowin gwhile driving:
Radjust th edriver's seat ,head restraint,
steering whee lor mirror s
Rfastenth eseat belt
There is aris kof an accident.
Adjus tth edriver's seat ,head restraint, steer -
ing whee land mirror and faste nyour seat belt
before starting th eengine.
GWARNIN G
If th ehead restraints are no tinstalled or no t
adjusted correctly, they canno tprovid epro -
tection as intended. There is an increased ris k
of injury in th ehead and neck area, e.g. in th e
event of an acciden tor when braking .
Always drive wit hth ehead restraints instal -
led. Befor edrivin goff ,mak esur efor every
vehicl eoccupant that th ecenter of th ehead
restrain tsupport sth ebac kof th ehead at
about eye level.
Do no trotate th ehead restraints of th efron tand
rear seats. Otherwise ,you canno tadjust th e
height and angle of th ehead restraints to th e
correc tposition .
Using th efore-and-af tadjustment, adjust th e
head restrain tso that it is as close as possibl eto
your head .
Observ eth eimportant safet ynote sregarding
th eseat s (
Ypage 94).
Adjusting the head restraint height
electri cally
XSlide switch for head restrain theight adjust -
men t: up or down in th edirection of th e
arrow.
Adjusting the luxury head restraints
XTo adjust th esid ebolsters of th ehea d
restraint: push or pull right and/o rleft-han d
side bolste r: intoth edesired position .
XTo adjust theangle of th ehea drestraint:
push or pull th ehead restrain tin th edirection
of arrow ;.
iAdjustth ehead restrain tso that th ebac kof
your head is as close to th ehead restrain tas
possible.
Rear seat head restraints
Important safety notes
GWARNIN G
Fo ryour protection ,drive only wit hproperly
positioned head restraints .
Adjus tth ehead restraints so that they are as
close as possibl eto your head .This will
96Seats
Seats, steering wheel and mirrors