2016 MERCEDES-BENZ C-Class SEDAN service plan

Driving systems360°camera .................................. 21 0
Active Blind Spot Assis t................ .219
Active Lane Keeping Assist ............ 222
Active Parking Assist ..................... 202
AIRMATIC ...................................... 196
AMG adaptive sport suspension
system ...........................................1 97
ATTENTION ASSIST ........................ 214
Blind Spot Assist ............................ 216
Cruise control ................................ 185
Display message ............................ 274
DISTRONIC PLUS ........................... 186
DISTRONIC PLUS with Steering
Assist and Stop&Go Pilot ...............1 92
Driving Assistance Plus package ... 219
HOLD function ............................... 194
Lane Keeping Assist ......................2 18
Lane Tracking package .................. 216
PARKTRONIC ................................. 199
Rear view camera .......................... 206
Traffic Sign Assist .......................... 215
Driving tips
AMG ceramic brakes ..................... 183
Automatic transmission ................. 158
Brakes ...........................................1 82
Break-in period .............................. 145
DISTRONIC PLUS ........................... 192
Downhill gradient ........................... 182
Drinking and driving ....................... 180
Driving in winter .............................1 84
Driving on flooded roads ................ 184
Driving on wet roads ......................1 84
Exhaust check ............................... 180
Fuel ................................................ 180
General .......................................... 179
Hydroplaning ................................. 184
Icy road surfaces ........................... 184
Limited braking efficiency on sal-
ted roads ....................................... 182
Snow chains .................................. 363
Subjecting brakes to a load ........... 182
The first 1000 miles (1500 km) ..... 145
Wet road surface .............. ............. 182
D

VD video
Operating (on-board computer) ..... 244
see also Digital Operator's Man-
ual ..................................................2 98DYNAMIC SELECT switch
Automatic transmission ................. 154
Climate control (dual-zone auto-
matic climate control) .................... 132
PLUG-IN HYBRID operation ............ 229
E
EASY-ENTRY featureFunction/notes .............................1 12
EASY-EXIT feature
Function/notes .............................1 12
EASY-PACK trunk box ....................... 314
EBD (electronic brake force distri-
bution)
Display message ............................ 258
Function/notes ................................ 76
ECO display
Function/notes .............................1 80
On-board computer ....................... 240
ECO start/stop function
Automatic engine start .................. 151
Automatic engine switch-off .......... 150
Deactivating/activating ................. 151
General information ....................... 150
Important safety notes .................. 150
Introduction ................................... 150
Electronic Stability Program
see ESP
®(Electronic Stability Program)
Emergency
Automatic measures after an acci-
dent ................................................. 61
Emergency release
Driver's door ....................................8 9
Trunk ............................................... 94
Vehicle ............................................. 89
Emergency Tensioning Devices
Activation ......................................... 58
Emissions control
Service and warranty information ....2 8
Engine
Check Engine warning lamp .......... .293
Display message ............................ 268
ECO start/stop function ................ 150
Engine number ............................... 388
Irregular running ............................ 153
Jump-starting ................................. 352
Starting (important safety notes) ... 148
Index9

Protection of the environment
General notes
HEnvironmental note
Daimler's declared policy is one of compre-
hensive environmental protection.
The objectives are for the natural resources
that form the basis of our existence on this
planet to be used sparingly and in a manner
that takes the requirements of both nature
and humanity into account.
You too can help to protect the environment
by operating your vehicle in an environmen-
tally responsible manner.
Fuel consumption and the rate of engine,
transmission, brake and tire wear are affected by these factors:
Roperating conditions of your vehicle
Ryour personal driving style
You can influence both factors. You should
bear the following in mind:
Operating conditions:
Ravoid short trips as these increase fuel con-
sumption.
Ralways make sure that the tire pressures
are correct.
Rdo not carry any unnecessary weight.
Rremove roof racks once you no longer need
them.
Ra regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals.
Ralways have service work carried out at a
qualified specialist workshop.
Personal driving style:
Rdo not depress the accelerator pedal when
starting the engine.
Rdo not warm up the engine when the vehicle
is stationary.
Rdrive carefully and maintain a safe distance
from the vehicle in front.
Ravoid frequent, sudden acceleration and
braking.
Rchange gear in good time and use each gear
only up to Ôof its maximum engine speed.
Rswitch off the engine in stationary traffic.
Rkeep an eye on the vehicle's fuel consump-
tion.
HEnvironmental note
Have a defective high-voltage battery dis-
posed of in an environmentally-responsible
manner. Contact a qualified specialist work-
shop which has the necessary specialist
knowledge and tools to carry out the work
required. Mercedes-Benz recommends that
you use an authorized Mercedes-Benz Center
for this purpose.
Environmental concerns and recom-
mendations
Wherever the operating instructions require you
to dispose of materials, first try to regenerate or
re-use them. Observe the relevant environmen-
tal rules and regulations when disposing of
materials. In this way you will help to protect the
environment.
Genuine Mercedes-Benz parts
HEnvironmental note
Daimler AG also supplies reconditioned major
assemblies and parts which are of the same
quality as new parts. They are covered by the
same Limited Warranty entitlements as new
parts.
!Air bags and Emergency Tensioning Devi-
ces, as well as control units and sensors for
these restraint systems, may be installed in
the following areas of your vehicle:
Rdoors
Rdoor pillars
Rdoor sills
Rseats
Rcockpit
Rinstrument cluster
Rcenter console
Genuine Mercedes-Benz parts27
Introduction
Z

During the period of 18 months from original
delivery of the vehicle or the accumulation of
18,000 miles (approximately 29,000 km) on the
odometer of the vehicle, whichever occurs first,
a reasonable number of repair attempts is pre-
sumed for a retail buyer or lessee if one or more
of the following occurs:
(1) the same substantial defect or malfunctionresults in a condition that is likely to cause
death or serious bodily injury if the vehicle isdriven, that defect or malfunction has been
subject to repair two or more times, and you
have directly notified Mercedes-Benz USA,
LLC in writing of the need for its repair.
(2) the same substantial defect or malfunction of a less serious nature than category (1)
has been subject to repair four or more
times and you have directly notified
Mercedes-Benz in writing of the need for its
repair.
(3) the vehicle is out of service by reason of repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Booklet describes all
the necessary maintenance work which should
be done at regular intervals.
Always have the Service and Warranty Booklet
with you when you bring the vehicle to an
authorized Mercedes-Benz Center. The service
advisor will record every service for you in the
Service and Warranty Booklet.
Breakdown assistance
The Mercedes-Benz Roadside Assistance Pro-
gram offers technical help in the event of a
breakdown. Calls to the toll-free Roadside Assis- tance Hotline are answered by our agents 24
hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada) For additional information, refer to the
Mercedes-Benz Roadside Assistance Program
brochure (USA) or the "Roadside Assistance"
section in the Service and Warranty booklet
(Canada). You will find both in your vehicle lit-
erature portfolio.
Change of address or change of own-
ership
In the event of a change of address, please send
us the "Notification of Address Change" in the
Service and Guarantee booklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-010 0.This will assist us in contact-
ing you in a timely manner should the need arise.
If you sell your Mercedes, please leave the entire literature in the vehicle so that it is available to
the next owner.
If you have purchased a used car, please send us
the "Notification of Used Car Purchase" in the
Service and Guarantee booklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service (Canada) at 1-800-387-0100.
Vehicle operation outside the USA
and Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
Rservice facilities or replacement parts may
not be readily available.
Runleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
may cause damage to the catalytic converter.
Rthe fuel may have a considerably lower octane
rating. Unsuitable fuel can cause engine dam-
age.
Some Mercedes-Benz models are available for
delivery in Europe through our European Deliv-
ery Program. For details, consult an authorized
Mercedes-Benz Center or write to one of the
following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
Service and vehicle operation29
Introduction
Z

One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Operating safety
Important safety notes
GWARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or system failures. There is a risk of an accident.
Always have the prescribed service/mainte-
nance work as well as any required repairs
carried out at a qualified specialist workshop.
GWARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system. There is a risk of fire.
When driving off road or on unpaved roads,
check the vehicle's underside regularly. In
particular, remove parts of plants or other
flammable materials which have become
trapped. In the case of damage, contact a
qualified specialist workshop.
GWARNING
Modifications to electronic components, their software as well as wiring can impair their
function and/or the function of other net-
worked components. In particular, systems
relevant to safety could also be affected. As a
result, these may no longer function as inten-
ded and/or jeopardize the operating safety of
the vehicle. There is an increased risk of an
accident and injury.
Never tamper with the wiring as well as elec-
tronic components or their software. You
should have all work to electrical and elec-
tronic equipment carried out at a qualified
specialist workshop.
!There is a risk of damage to the vehicle if:
Rthe vehicle becomes stuck, e.g. on a high
curb or an unpaved road
Ryou drive too fast over an obstacle, e.g. a
curb or a hole in the road
Ra heavy object strikes the undercarriage or
parts of the chassis
In situations like this, the body, the undercar-
riage, chassis parts, wheels or tires could be
damaged without the damage being visible.
Components damaged in this way can unex-
pectedly fail or, in the case of an accident, no
longer withstand the strain they are designed to.
If the underbody paneling is damaged, com-
bustible materials such as leaves, grass or
twigs can gather between the underbody and
the underbody paneling. If these materials
come in contact with hot parts of the exhaust
system, they can catch fire.
In such situations, have the vehicle checked
and repaired immediately at a qualified spe-
cialist workshop. If on continuing your jour-
ney you notice that driving safety is impaired,
pull over and stop the vehicle immediately,
paying attention to road and traffic condi-
tions. In such cases, consult a qualified spe-
cialist workshop.
Hybrid vehicles have a combustion engine and
an electric motor. The voltage supply for oper-
ating the vehicle electrically is provided by the
vehicle's high-voltage electrical system.
GDANGER
The vehicle's high-voltage electrical system is under high voltage. If you modify components
in the vehicle's high-voltage electrical system
or touch damaged components, you may be
electrocuted. The components in the vehi-
cle's high-voltage electrical system may be
damaged in an accident, although the damage
is not visible. There is a risk of fatal injury.
Following an accident, do not touch any high-
voltage components and never modify the
vehicle's high-voltage electrical system. Have
the vehicle towed away after an accident and
30Operating safety
Introduction

Turn on ESP®and adapt your driving style
accordingly. When the outside temperature
falls below 10 †, use M+S tires.
iDifferent driving styles may lead to high tire
wear and the tires may reach the minimum
tire tread depth after only a short time.
Regular checking of wheels and tires
GWARNING
Damaged tires can cause tire inflation pres-
sure loss. As a result, you could lose control of
your vehicle. There is a risk of accident.
Check the tires regularly for signs of damage
and replace any damaged tires immediately.
Check wheels and tires for damage at least once
a month. Check wheels and tires after driving
off-road or on rough roads. Damaged wheels
can cause a loss of tire pressure. Pay particular
attention to damage such as:
Rcuts in the tires
Rpunctures
Rtears in the tires
Rbulges on tires
Rdeformation or severe corrosion on wheels
Regularly check the tire tread depth and the
condition of the tread across the whole width of
the tire (
Ypage 361). If necessary, turn the
front wheels to full lock in order to inspect the
inner side of the tire surface.
All wheels must have a valve cap to protect the
valve against dirt and moisture. Do not mount
anything onto the valve other than the standard
valve cap or other valve caps approved by
Mercedes-Benz for your vehicle. Do not use any
other valve caps or systems, e.g. tire pressure
monitoring systems.
Regularly check the pressure of all the tires par-
ticularly prior to long trips. Adjust the tire pres-
sure as necessary (
Ypage 363).
The service life of tires depends, among other
things, on the following factors:
Rdriving style
Rtire pressure
Rdistance covered
Notes on tire tread
GWARNING
Insufficient tire tread will reduce tire traction.
The tire is no longer able to dissipate water.
This means that on wet road surfaces, the risk
of hydroplaning increases, in particular where speed is not adapted to suit the driving con-
ditions. There is a risk of accident.
If the tire pressure is too high or too low, tires
may exhibit different levels of wear at differ-
ent locations on the tire tread. Thus, you
should regularly check the tread depth and
the condition of the tread across the entire
width of all tires.
Minimum tire tread depth for:
RSummer tires: âin (3 mm)
RM+S tires: ãin (4 mm)
For safety reasons, replace the tires before
the legally prescribed limit for the minimum
tire tread depth is reached.
Marking :shows where the bar indicator
(arrow) for tread wear is integrated into the tire
tread.
Treadwear indicators (TWI) are required by law. Six indicators are positioned on the tire tread.
They are visible once a tread depth of approx-
imately áin (1.6 mm) has been reached. If this
is the case, the tire is so worn that it must be
replaced.
Selecting, mounting and replacing
tires
ROnly mount tires and wheels of the same type
and make.
Operation361
Wheels and tires
Z

Vehicle identification plate
Even if you have calculated the total cargo care-
fully, you should still make sure that the gross
vehicle weight rating and the gross axle weight
rating are not exceeded. Details can be found on
the vehicle identification plate on the B-pillar on
the driver's side of the vehicle (
Ypage 370).
Permissible Gross Vehicle Weight Rating
(GVWR): the gross weight of the vehicle, all pas-
sengers, load and trailer load/noseweight (if
applicable) must not exceed the permissible
gross vehicle weight.
Gross Axle Weight Rating (GAWR): the maxi-
mum permissible weight that can be carried by
one axle (front or rear axle).
To ensure that your vehicle does not exceed the
maximum permissible values (gross vehicle
weight and maximum gross axle weight rating),
have your loaded vehicle (including driver, occu-
pants, cargo, and full trailer load if applicable)
weighed on a suitable vehicle weighbridge.
All about wheels and tires
Uniform Tire Quality Grading Stand-
ards
Overview of Tire Quality Grading Stand-
ards
Uniform Tire Quality Grading Standards are U.S.
government specifications. Their purpose is to
provide drivers with uniform reliable information
on tire performance data. Tire manufacturers
have to grade tires using three performance fac- tors: :tread wear grade, ;traction grade and
= temperature grade. These regulations do not
apply to Canada. Nevertheless, all tires sold in
North America are provided with the corre- sponding quality grading markings on the side-
wall of the tire.
Quality grades can be found, where applicable,
on the tire sidewall between tread shoulder and
maximum section width.
Example:
RTreadwear grade:
200
RTraction grade:AA
RTemperature grade: A
All passenger car tires must conform to the stat-
utory safety requirements in addition to these
grades.
iThe actual values for tires are vehicle-spe-
cific and may deviate from the values in the
illustration.
Treadwear
The treadwear grade is a comparative rating
based on the wear rate of the tire when tested
under controlled conditions on a specified U.S.
government course. For example, a tire graded
150 would wear one and one-half times as well
on the government test track as a tire graded
100.
The relative performance of tires depends upon
the actual conditions of their use, however, and
may depart significantly from the norm due to
variations in driving habits, service practices
and differences in road characteristics and cli-
mate.
Traction
GWARNING
The traction grade assigned to this tire is
based on straight-ahead braking traction
tests, and does not include acceleration, cor-
nering, hydroplaning, or peak traction char-
acteristics.
!Avoid wheelspin. This can lead to damage to
the drive train.
The traction grades – from highest to lowest –
are AA, A, B and C. Those grades represent the
tire's ability to stop on wet pavement as meas-
ured under controlled conditions on specified
government test surfaces of asphalt and con-
crete. A tire marked C may have poor traction
performance.
All about wheels and tires373
Wheels and tires
Z