2016 MERCEDES-BENZ C-Class SEDAN Engine

During the period of 18 months from original
delivery of the vehicle or the accumulation of
18,000 miles (approximately 29,000 km) on the
odometer of the vehicle, whichever occurs first,
a reasonable number of repair attempts is pre-
sumed for a retail buyer or lessee if one or more
of the following occurs:
(1) the same substantial defect or malfunctionresults in a condition that is likely to cause
death or serious bodily injury if the vehicle isdriven, that defect or malfunction has been
subject to repair two or more times, and you
have directly notified Mercedes-Benz USA,
LLC in writing of the need for its repair.
(2) the same substantial defect or malfunction of a less serious nature than category (1)
has been subject to repair four or more
times and you have directly notified
Mercedes-Benz in writing of the need for its
repair.
(3) the vehicle is out of service by reason of repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Booklet describes all
the necessary maintenance work which should
be done at regular intervals.
Always have the Service and Warranty Booklet
with you when you bring the vehicle to an
authorized Mercedes-Benz Center. The service
advisor will record every service for you in the
Service and Warranty Booklet.
Breakdown assistance
The Mercedes-Benz Roadside Assistance Pro-
gram offers technical help in the event of a
breakdown. Calls to the toll-free Roadside Assis- tance Hotline are answered by our agents 24
hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada) For additional information, refer to the
Mercedes-Benz Roadside Assistance Program
brochure (USA) or the "Roadside Assistance"
section in the Service and Warranty booklet
(Canada). You will find both in your vehicle lit-
erature portfolio.
Change of address or change of own-
ership
In the event of a change of address, please send
us the "Notification of Address Change" in the
Service and Guarantee booklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-010 0.This will assist us in contact-
ing you in a timely manner should the need arise.
If you sell your Mercedes, please leave the entire literature in the vehicle so that it is available to
the next owner.
If you have purchased a used car, please send us
the "Notification of Used Car Purchase" in the
Service and Guarantee booklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service (Canada) at 1-800-387-0100.
Vehicle operation outside the USA
and Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
Rservice facilities or replacement parts may
not be readily available.
Runleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
may cause damage to the catalytic converter.
Rthe fuel may have a considerably lower octane
rating. Unsuitable fuel can cause engine dam-
age.
Some Mercedes-Benz models are available for
delivery in Europe through our European Deliv-
ery Program. For details, consult an authorized
Mercedes-Benz Center or write to one of the
following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
Service and vehicle operation29
Introduction
Z

One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Operating safety
Important safety notes
GWARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or system failures. There is a risk of an accident.
Always have the prescribed service/mainte-
nance work as well as any required repairs
carried out at a qualified specialist workshop.
GWARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system. There is a risk of fire.
When driving off road or on unpaved roads,
check the vehicle's underside regularly. In
particular, remove parts of plants or other
flammable materials which have become
trapped. In the case of damage, contact a
qualified specialist workshop.
GWARNING
Modifications to electronic components, their software as well as wiring can impair their
function and/or the function of other net-
worked components. In particular, systems
relevant to safety could also be affected. As a
result, these may no longer function as inten-
ded and/or jeopardize the operating safety of
the vehicle. There is an increased risk of an
accident and injury.
Never tamper with the wiring as well as elec-
tronic components or their software. You
should have all work to electrical and elec-
tronic equipment carried out at a qualified
specialist workshop.
!There is a risk of damage to the vehicle if:
Rthe vehicle becomes stuck, e.g. on a high
curb or an unpaved road
Ryou drive too fast over an obstacle, e.g. a
curb or a hole in the road
Ra heavy object strikes the undercarriage or
parts of the chassis
In situations like this, the body, the undercar-
riage, chassis parts, wheels or tires could be
damaged without the damage being visible.
Components damaged in this way can unex-
pectedly fail or, in the case of an accident, no
longer withstand the strain they are designed to.
If the underbody paneling is damaged, com-
bustible materials such as leaves, grass or
twigs can gather between the underbody and
the underbody paneling. If these materials
come in contact with hot parts of the exhaust
system, they can catch fire.
In such situations, have the vehicle checked
and repaired immediately at a qualified spe-
cialist workshop. If on continuing your jour-
ney you notice that driving safety is impaired,
pull over and stop the vehicle immediately,
paying attention to road and traffic condi-
tions. In such cases, consult a qualified spe-
cialist workshop.
Hybrid vehicles have a combustion engine and
an electric motor. The voltage supply for oper-
ating the vehicle electrically is provided by the
vehicle's high-voltage electrical system.
GDANGER
The vehicle's high-voltage electrical system is under high voltage. If you modify components
in the vehicle's high-voltage electrical system
or touch damaged components, you may be
electrocuted. The components in the vehi-
cle's high-voltage electrical system may be
damaged in an accident, although the damage
is not visible. There is a risk of fatal injury.
Following an accident, do not touch any high-
voltage components and never modify the
vehicle's high-voltage electrical system. Have
the vehicle towed away after an accident and
30Operating safety
Introduction

the vehicle's high-voltage electrical system
checked by a qualified specialist workshop.
The components of the vehicle's high-voltage
electrical system are marked with yellow warn-
ing stickers. The cables of the vehicle's high-
voltage electrical system are orange in color.
Vehicles with an electric motor generate much
less driving noise than vehicles with internal
combustion engines. As a result, your vehicle
may not be heard by other road users in certain
situations. This can happen, for example, when
you are parking and your vehicle is not seen by
other road users. This requires you to adopt a
particularly anticipatory driving style, as it is
necessary to allow for the possibility that other
road users may behave erratically.
Declarations of conformity
Vehicle components which receive
and/or transmit radio waves
USA: "The wireless devices of this vehicle com-
ply with Part 15 of the FCC Rules. Operation is
subject to the two following two conditions: 1)
These devices may not cause harmful interfer-
ence, and 2) These devices must accept any
interference received, including interference
that may cause undesired operation. Changes
or modifications not expressly approved by the
party responsible for compliance could void the
user’s authority to operate the equipment."
Canada: "The wireless devices of this vehicle
comply with Industry Canada license-exempt
RSS standard(s). Operation is subject to the fol-
lowing two conditions: (1) These devices may
not cause interference, and (2) These devices
must accept any interference, including inter-
ference that may cause undesired operation of
the device."
Diagnostics connection
The diagnostics connection is only intended for
the connection of diagnostic equipment at a
qualified specialist workshop.
GWARNING
If you connect equipment to the diagnostics
connection in the vehicle, it may affect the
operation of the vehicle systems. As a result,
the operating safety of the vehicle could be
affected. There is a risk of an accident.
Do not connect any equipment to a diagnos-
tics connection in the vehicle.
GWARNING
Objects in the driver's footwell can restrict the pedal travel or obstruct a depressed pedal.
The operating and road safety of the vehicle is
jeopardized. There is a risk of an accident.
Make sure that all objects in the vehicle are
stowed correctly, and that they cannot enter
the driver's footwell. Install the floormats
securely and as specified in order to ensure
sufficient clearance for the pedals. Do not use
loose floormats and do not place floormats on
top of one another.
!If the engine is switched off and equipment
on the diagnostics connection is used, the
starter battery may discharge.
Connecting equipment to the diagnostics con-
nection can lead to emissions monitoring infor-
mation being reset, for example. This may lead
to the vehicle failing to meet the requirements of
the next emissions test during the main inspec-
tion.
Qualified specialist workshop
An authorized Mercedes-Benz Center is a quali-
fied specialist workshop. It has the necessary
specialist knowledge, tools and qualifications to
correctly carry out the work required on your
vehicle. This is especially the case for work rel-
evant to safety.
Observe the notes in the Maintenance Booklet.
Always have the following work carried out at an
authorized Mercedes-Benz Center:
Rwork relevant to safety
Rservice and maintenance work
Rrepair work
Ralterations, installation work and modifica-
tions
Rwork on electronic components
Rwork on the hybrid drive system
Operating safety31
Introduction
Z

Hybrid vehicles
General notes
Hybrid technology combines a fuel efficient
internal combustion engine with a powerful
electric motor.
Important safety notes
Danger of electric shock
GDANGER
The vehicle's high-voltage electrical system is under high voltage. If you modify components
in the vehicle's high-voltage electrical system
or touch damaged components, you may be
electrocuted. The components in the vehi-
cle's high-voltage electrical system may be
damaged in an accident, although the damage
is not visible. There is a risk of fatal injury.
Following an accident, do not touch any high-
voltage components and never modify the
vehicle's high-voltage electrical system. Have
the vehicle towed away after an accident and
the vehicle's high-voltage electrical system
checked by a qualified specialist workshop.
When towing a vehicle after an accident, be sure
to observe the following sections:
RTransporting the vehicle (Ypage 356)
RTowing the vehicle with the rear axle raised
(Ypage 355)
RTowing a vehicle with both axles on the
ground (Ypage 356)
Read the safety instructions on towing and tow-
starting (
Ypage 354).
All components of the hybrid drive system are
marked with yellow warning stickers that warn
you of the danger of high voltage. The cables of
the vehicle's high-voltage electrical system are
orange in color.
The ignition must be switched off when carrying
out general tasks, such as changing bulbs or
checking the coolant level.
Automatic switching off of the hybrid
drive system
If components of the restraint system are acti-
vated during an accident, the hybrid drive sys-
tem is automatically deactivated.
The hybrid drive system is not activated when
the vehicle is started if:
Ran electrical short circuit is detected in the
hybrid drive system
Ran electrical connection in the hybrid drive
system is disconnected
This ensures that you do not come into contact
with high voltage.
Manual switching off of the hybrid drive
system
The hybrid drive system can be deactivated
manually using the high voltage switch-off
device.
!To prevent damage to the hybrid drive sys-
tem please observe the following instruc-
tions:
Ronly deactivate the hybrid drive system
manually in the following situations.
Rwork on the hybrid drive system may only
be carried out at a qualified specialist work-
shop, even when it has been deactivated
manually.
Deactivate the hybrid system manually if:
Rthe 6 restraint system warning lamp in the
instrument cluster lights up after an accident
Rthe vehicle is badly damaged, e.g. after an
accident, and the restraint system compo-
nents were not activated
Rthe vehicle is badly damaged and has to be
towed or transported
44Hybrid vehicles
Safety

XIf possible, move the vehicle out of the
danger zone:shift the transmission into posi-
tion N.
XRelease the electric parking brake.
XRoll the vehicle to a safe place and park it
safely.
Get assistance from others if necessary.
The vehicle is locked automatically when the
ignition is switched on and the wheels are turn-
ing. There is therefore a risk of being locked out
if the vehicle is being pushed or tested on a
dynamometer.
XSwitch the ignition off.
XShift the transmission to position P.
Depress the electric parking brake
(
Ypage 178).
Secure the vehicle against rolling away
(
Ypage 380).
XTo use the high-voltage switch-off device:
open the hood.
XPress release clip :in the direction of the
arrow and pull it out.
XPull the high voltage switch-off device ;
apart until it engages in the stop position.
If the hybrid drive system has been deactivated
due to reasons mentioned above, have it
checked at a qualified specialist workshop
before reactivation.
High-voltage battery
GWARNING
In the event of a vehicle fire, the internal pres- sure of the high-voltage battery can exceed a
critical value. In this case flammable gas
escapes through a ventilation valve on the
underbody. The gas can ignite. There is a risk
of injury.
Leave the danger zone immediately. Secure
the danger area at a suitable distance, whilst
observing legal requirements.
GWARNING
If the housing of the high-voltage battery has
been damaged, electrolyte and gases may
leak out. These are poisonous and caustic.
There is a risk of injury.
Avoid contact with skin, eyes or clothing.
Immediately rinse electrolyte splashes off
with water and seek medical attention
straight away.
PLUG-IN HYBRID vehicles: charging the high-
voltage battery (
Ypage 168).
Engine compartment
Before opening the hood:
XApply the electric parking brake.
XShift the transmission to position P.
XSwitch the ignition off.
XRemove the SmartKey from the ignition lock.
or, in vehicles with KEYLESS-GO start-function
or KEYLESS ‑GO
XRemove the Start/Stop button from the igni-
tion lock.
XObserve the warning notes on the risk of elec-
tric shock (Ypage 44).
XObserve the warning notices about the hood
(Ypage 330).
RBS driving safety system (Recupera-
tive Brake System)
The Recuperative Brake System supports you
when braking with an electronically-controlled
brake boost mode and enables the recovery of
kinetic energy (recuperation).
Further information about the Recuperative
Brake System (
Ypage 225).
Hybrid vehicles45
Safety
Z

regular intervals while the engine is running.
Therefore, malfunctions can be detected in
good time.
The6 restraint system warning lamp in the
instrument cluster lights up when the ignition is
switched on. It goes out no later than a few sec-
onds after the vehicle is started. The compo-
nents of the restraint system are in operational
readiness.
A malfunction has occurred if the 6restraint
system warning lamp:
Rdoes not light up after the ignition is switched
on
Rdoes not go out after a few seconds with the
engine running
Rlights up again while the engine is running
All vehicles, except hybrid vehicles:
GWARNING
If restraint system is malfunctioning, restraint
system components may be triggered unin-
tentionally or might not be triggered at all in
the event of an accident with a high rate of
vehicle deceleration. This can affect the Emer- gency Tensioning Device or air bag, for exam-
ple. This poses an increased risk of injury or
even fatal injury.
Have the restraint system checked and
repaired in a qualified specialist workshop as
soon as possible.
Hybrid vehicles:
GDANGER
If the restraint system is malfunctioning, indi- vidual restraint system components may be
triggered unintentionally or might not be trig-
gered at all in the event of an accident with a
high rate of vehicle deceleration. This could
affect Emergency Tensioning Devices or air
bags, for example. The vehicle's high-voltage
electrical system may also not be deactivated
as intended in the event of an accident. You
could suffer an electric shock if you touch the
damaged components of the vehicle's high-
voltage electrical system. This poses an
increased risk of injury or even fatal injury.
Have the restraint system checked and
repaired immediately at a qualified specialist
workshop. Immediately switch off the ignitionand remove the SmartKey from the ignition
lock after an accident.
PASSENGER AIR BAG indicator lamp
PASSENGER AIR BAG ON indicator lamp :and
PASSENGER AIR BAG OFF indicator lamp ;are
part of the Occupant Classification System
(OCS).
The indicator lamps display the status of the
front-passenger front air bag.
RPASSENGER AIR BAG ON lights up: the front-
passenger front air bag is enabled. If, in the
event of an accident, all deployment criteria
are met, the front-passenger front air bag is
deployed.
RPASSENGER AIR BAG OFF lights up: the front-
passenger front air bag is deactivated. It will
then not be deployed in the event of an acci-
dent.
Depending on the person in the front-passenger
seat, the front-passenger front air bag must
either be deactivated or enabled; see the fol-
lowing points. You must make sure of this both
before and during a journey.
RChildren in a child restraint system:
whether the front-passenger front air bag is
enabled or deactivated depends on the instal-
led child restraint system, and the age and
size of the child. Therefore, be sure to observe
the notes on the "Occupant Classification
System (OCS)" (
Ypage 54) and on "Chil-
dren in the vehicle" (Ypage 62). There you
will also find instructions on rearward and
forward-facing child restraint systems on the
front-passenger seat.
RAll other persons: depending on the classi-
fication of the person in the front-passenger
Occupant safety47
Safety
Z

XPress the release button in the belt buckle,
hold the belt tongue firmly and guide the belt
back.
Seat belt adjustment
The seat-belt adjustment is an integral part of
the PRE-SAFE®convenience function. This func-
tion adjusts the driver's and front-passenger
seat belt to the upper body of the occupants.
The belt strap is tightened slightly when:
Rthe belt tongue is engaged in the buckle and
Rthe ignition is switched on
The seat-belt adjustment will apply a certain
retraction force if any slack is detected between
the vehicle occupant and the seat belt. Do not
hold on to the seat belt tightly while it is adjust-
ing.
You can switch the seat-belt adjustment on and
off using the multimedia system. Information on
activating and deactivating the seat-belt adjust-
ment function can be found in the Digital Oper-
ator's Manual or in the separate operating
instructions for the multimedia system.
Belt warning for the driver and front
passenger
The 7 seat belt warning lamp in the instru-
ment cluster is a reminder that all vehicle occu- pants must wear their seat belts. It may light up
continuously or flash. In addition, there may be
a warning tone.
Regardless of whether the driver's seat belt has
already been fastened, the 7seat belt warn-
ing lamp lights up for six seconds each time the
engine is started. If the front doors are closed
and the driver or front-passenger seat belt has
not been fastened, the 7seat belt warning
lamp lights up again after the six seconds. As
soon as the driver's and front-passenger seat
belts are fastened or a front door is opened
again, the 7seat belt warning lamp goes out.
If the driver's seat belt is not fastened after the
engine is started, an additional warning tone will sound. The warning tone switches off after six
seconds or once the driver's seat belt is fas-
tened.
If the vehicle speed exceeds 15 mph (25 km/ h)
an d the driver's or front-passenger seat belt is
not fastened, a warning tone sounds again. The
warning tone sounds with increasing intensity
for a maximum of 60 seconds or until the driver or front passenger have fastened their seat
belts.
If the driver or front passenger unfasten their
seat belt while the vehicle is in motion, the belt
warning automatically reactivates.
iFor more information on the
7seat belt
warning lamp, see "Warning and indicator
lamps in the instrument cluster, seat belts"
(
Ypage 287).
Air bags
Introduction
The air bag installation point is identified by the
label AIR BAG.
An air bag supplements a correctly fastened
seat belt. However, it is not intended as a sub-
stitute for the seat belt. Air bags provide addi-
tional protection in the event of an accident.
Not all air bags are deployed in an accident. The
various air bag systems work independently of
each other (
Ypage 58).
There is, however, no system available today
that can completely rule out injury or death.
It is also not possible to rule out a risk of injury
caused by an air bag due to the high speed at
which the air bag must be deployed.
Important safety notes
GWARNING
If you do not sit in the correct seat position,
the air bag cannot protect as intended and
could even cause additional injury when
deployed. This poses an increased risk of
injury or even fatal injury.
To avoid hazardous situations, always make
sure that all of the vehicle's occupants:
Rhave fastened their seat belts correctly,
including pregnant women
Rare sitting correctly and maintain the great-
est possible distance to the air bags
Rfollow the following instructions
Always make sure that there are no objects
between the air bag and the vehicle's occu-
pants.
Occupant safety51
Safety
Z

PRE-SAFE®takes the following measures
depending on the hazardous situation detected:
Rthe front seat belts are pre-tensioned.
Rif the vehicle skids, the side windows and the
sliding sunroof are closed.
Rvehicles with the memory function for the
front-passenger seat: the front-passenger
seat is adjusted if it is in an unfavorable posi-
tion.
If the hazardous situation passes without result-
ing in an accident, PRE-SAFE
®slackens the belt
pre-tensioning. All settings made by PRE-SAFE®
can then be reversed.
If the seat belt pre-tensioning is not reduced:
XMove the seat backrest or seat back slightly
when the vehicle is stationary.
The seat belt pre-tensioning is reduced and
the locking mechanism is released.
The seat-belt adjustment is an integral part of
the PRE-SAFE
®convenience function. You will
find information on the convenience function
under "Belt adjustment" (
Ypage 51).
PRE-SAFE®PLUS (anticipatory occu-
pant protection system PLUS)
Introduction
PRE-SAFE®PLUS is only available in vehicles
with the Driving Assistance package.
Using the radar sensor system, PRE-SAFE
®
PLUS is able to detect that a head-on or rear-end
collision is imminent. In certain hazardous sit-
uations, PRE-SAFE
®PLUS takes pre-emptive
measures to protect the vehicle occupants.
Important safety notes
The intervention of PRE-SAFE®PLUS cannot
prevent an imminent collision.
The driver is not warned about the intervention
of PRE-SAFE
®PLUS.
PRE-SAFE®PLUS does not intervene if the vehi-
cle is backing up.
When driving, or when parking or exiting a park-
ing space with assistance from Active Parking
Assist, PRE-SAFE
®PLUS will not apply the
brakes.
Function
PRE-SAFE®PLUS intervenes in certain situa-
tions if the radar sensor system detects an
imminent head-on or rear-end collision.
PRE-SAFE
®PLUS takes the following measures
depending on the hazardous situation detected:
Rif the radar sensor system detects that a
head-on collision is imminent, the seat belts
are pre-tensioned.
Rif the radar sensor system detects that a rear-
end collision is imminent:
-the brake pressure is increased if the driver
applies the brakes when the vehicle is sta- tionary.
-the seat belts are pre-tensioned.
The PRE-SAFE®PLUS braking application is can-
celed:
Rif the accelerator pedal is depressed when a
gear is engaged
Rif the risk of a collision passes or is no longer
detected
Rif DISTRONIC PLUS indicates an intention to
pull away
If the hazardous situation passes without result-
ing in an accident, the original settings are
restored.
Automatic measures after an acci-
dent
Immediately after an accident, the following
measures are implemented, depending on the
type and severity of the impact:
Rthe hazard warning lamps are activated
Rthe emergency lighting is activated
Rthe vehicle doors are unlocked
Rthe front side windows are lowered
Rvehicles with a memory function: the electri-
cally adjustable steering wheel is raised
Rthe engine is switched off and the fuel supply
is cut off
Rvehicles with mbrace: automatic emergency
call
Rvehicles with the hybrid drive system: the
hybrid system and the high-voltage electrical
system are deactivated
Occupant safety61
Safety
Z