2016 MERCEDES-BENZ B-Class Comand fail

ProblemPossible causes/consequences andMSolutions
The map software
update has failed.The digital map can be loaded with a DVD, SD memory card or USB
stick.
XCheck the readability of the data medium, e.g. in a PC.
XTo restart the update: insert the DVD.
or
XInsert an SD memory card or USB stick.
COMAND asks for an activation code during the map update. The
code must be validated in the vehicle.
XSwitch on the ignition.
XTo restart the update: insert the DVD.
or
XInsert an SD memory card or USB stick.
COMAND's integrated hard disk is defective.
XConsult an authorized Mercedes-Benz Center.
110Problems with the navigation system
Navigation

Symbols in the device list
Sym-
bolExplanation
ÏNew mobile phone found, not yet
authorized.
ÑMobile phone is authorized, but is
not connected.
#Mobile phone is authorized and
connected.
Authorizing a mobile phone (connect-
ing)
Authorization via Secure Simple Pairing
If COMAND has found your mobile phone, you
can authorize (connect) it.
XTo select a mobile phone from the device
list: turn the controller and press to con-
firm.
A code is displayed in COMAND and on the
mobile phone.
The code is the same
XCOMAND: selectYes.
XMobile phone: confirm the code. Depend-
ing on the mobile phone used, you may
have to confirm the connection to
COMAND and for the PBAP and MAP Blue-
tooth
®profiles individually. You may also
save the confirmation on the mobile phone
(see the manufacturer's operating instruc-
tions).
The mobile phone is now authorized and
connected to COMAND. You can now
speak using the hands-free system.
To ensure an optimum language quality, you
can set the mobile phone's transmission and
reception volume (
Ypage 118).
The code is different
XCOMAND: selectNo.
The process is canceled. Repeat the
authorization.
Authorization via passkey entry (access code)
If COMAND has found your mobile phone, you
can authorize (connect) it.
XTo select a mobile phone from the device
list: turn the controller and press to con-
firm.
The input menu for the passkey is dis-
played.
The passkey is a one- to sixteen-digit num-
ber combination which you can choose
yourself. Depending on the mobile phone
used, you may have to enter a number
sequence of four digits or more.
XCOMAND: enter the passkey using the
character bar.
XSelect ¬once all the numbers have
been entered.
XMobile phone: enter the same passkey
and confirm your entry. Depending on the
mobile phone used, you may have to con-
firm the connection to COMAND and for the
PBAP and MAP Bluetooth
®profiles individ-
ually. You may also save the confirmation
on the mobile phone (see the manufactur-
er's operating instructions).
The mobile phone is now authorized and
connected to COMAND. You can now
speak using the hands-free system.
To ensure an optimum language quality, you
can set the mobile phone's transmission and
reception volume (
Ypage 118).
If the Authorization Failed
message
appears, you may have entered a different
passkey or exceeded the prescribed time
limit. Repeat the procedure.
iIf you wish to re-authorize the mobile
phone after de-authorizing it, you can
choose another passkey for it.
iMercedes-Benz recommends de-authori-
zation in COMAND and on the mobile
phone (
Ypage 118). Subsequent authori-
zation may otherwise fail.
116Connecting/disconnecting a mobile phone
Telephone

Only one mobile phone can be connected at
any one time for telephony. The currently
connected mobile phone is indicated by the#
dot in the device list.
iYou can only switch to another authorized
mobile phone if you are not currently mak-
ing a call.
De-authorizing (disconnecting) a
mobile phone
Mercedes-Benz USA, LLC recommends de-
authorization in COMAND and on the mobile
phone. Subsequent authorization may other-
wise fail.
XTo call up the telephone menu: press the
% button.
XTo switch to the menu bar: slide 6the
controller.
XTo select Conn. Device: turn and press
the controller.
The device list is displayed.
XTo highlight the desired mobile phone in the
device list: turn the controller.
XTo select G: slide 9the controller.
XTo select Deauthorize: turn and press the
controller.
A prompt appears, asking whether you
really wish to de-authorize this device.
XTo select Yes: turn and press the controller.
The mobile phone is de-authorized.
or
XTo select No: turn and press the controller.
The process is canceled.
Displaying connection details
XTo call up the telephone menu: press the
% button.
XTo switch to the menu bar: slide 6the
controller.
XTo select Conn. Device: turn and press
the controller.
The device list is displayed.
XTo highlight the desired mobile phone: turn
the controller.
XTo select G: slide 9the controller.
XTo select Details: turn and press the con-
troller.
The following information concerning the
selected mobile phone is shown:
RBluetooth®device name
RBluetooth®address
RAuthorization status
XTo close the detailed display: slide9
the controller.
Setting the reception and transmis-
sion volume
Once the mobile phone has been authorized,
you can optimize the transmission and recep- tion volume settings. To find out about the
best possible settings for your mobile phone,
visit www.mercedes-benz-mobile.com .
You can also obtain more information by call-
ing.
In the USA, you can get in touch with the
Mercedes-Benz Customer Assistance Center
on 1-800-FOR-MERCedes (1-800-367-6372).
In Canada, you can get in touch with the Cus- tomer Relations Center on 1-800-387-0100.
XTo call up the telephone menu: press the
% button.
XTo switch to the menu bar: slide 6the
controller.
118Setting the reception and transmission volume
Telephone

Calling a text message sender
XDisplay the message (Ypage 140).
XTo call up a menu: press the controller.
XTo selectCallSender: turn and press the
controller.
The call is made.
Using a phone number in the text
Numbers in text messages that are highligh-
ted can be used.
XTo select a usable telephone number while
the message is displayed: turn the control-
ler.
XTo select Use: press the controller.
XTo selectCall: turn and press the control-
ler.
The call is made.
iIt is possible that a highlighted numerical
sequence may not contain a telephone
number.
iYou can use the "New entry" or "Add no."
functions to save this telephone number or
to add it to an existing entry.
Storing sender as a new contact
Storing the sender of a text message
XTo call up the menu when a text message is displayed: press the controller.
XTo select SaveNumber: turn and press the
controller.
XSelect a number category, e.g. Home.
XSelect a telephone category, e.g. Mobile
Phone.
XSelectContinue.
The input line for the name of the new con-
tact is displayed. The input line for the tele-
phone number is filled in automatically.
XEnter characters using the controller
(
Ypage 33) or the number keypad.
XTo finish the entry: select OK.
The new contact has been created.
Saving the sender of an e-mail
XTo call up the menu when an e-mail is dis-
played: press the controller.
XTo select Save Sender's E-Mail
Address: turn and press the controller.
The input line for the name of the new con-
tact is displayed. The input line for the e-
mail address is filled in automatically.
XEnter characters using the controller
(
Ypage 33) or the number keypad.
XTo finish the entry: select OK.
The new contact has been created.
Deleting messages
XCall up the message folder (Ypage 140).
XTo select the message: turn and press the
controller.
XTo select G: slide 9the controller.
XTo select Delete: turn and press the con-
troller.
XTo select Yes: turn and press the controller.
The message is deleted from the mobile
phone and COMAND.
or
XTo select No: turn and press the controller.
The process is canceled.
iThis delete function is not supported by all
mobile phones. The Delete
failed.mes-
sage then appears.
MirrorLink®
Introduction
MirrorLink®is standard for the connection
between COMAND and your mobile phone.
With MirrorLink
®, the content of the display
144MirrorLink®
Telephone