2016 MAZDA MODEL CX-5 mileage

Black plate (434,1)
Introduction
Be extremely careful and prevent injury to yourself and others or damage to your vehicle
when using this manual for inspection and maintenance.
If you are unsure about any procedure it describes, we strongly urge you to have a reliable
and qualified service shop perform the work, preferably an Authorized Mazda Dealer.
Factory-trained Mazda technicians and genuine Mazda parts are best for your vehicle.
Without this expertise and the parts that have been designed and made especially for your
Mazda, inadequate, incomplete, and insufficient servicing may result in problems. This
could lead to vehicle damage or an accident and injuries.
For expert advice and quality service, consult an Authorized Mazda Dealer.
To continue warranty eligibility and to protect your investment, it is your responsibility to
properly maintain your vehicle according to factory recommended schedules outlined in
this manual. As part of this you must keep your maintenance records, receipts, repair orders
and any other documents as evidence this maintenance was performed. You must present
these documents, should any warranty coverage disagreement occur. Failure to do so can
result in your warranty being voided either in whole or in part.
This evidence may consist of the following:
lThe Mazda Scheduled Maintenance Record, refer to the Warranty Booklet, must be
completely filled out showing mileage, repair order number, date for each service, and
signed by a qualified automotive service technician who service vehicles.
lOriginal copies of repair orders or other receipts that include the mileage and date the
vehicle was serviced. Each receipt should be signed by a qualified automotive service
technician.
lFor self maintenance, a statement that you completed the maintenance yourself,
displaying mileage and the date the work was performed. Also, receipts for the
replacement parts (fluid, filters, etc.) indicating the date and mileage must accompany
this statement.
NOTE
If you elect to perform maintenance yourself or have your vehicle serviced at a location other than an
Authorized Mazda Dealer, Mazda requires that all fluids, parts and materials must meet Mazda
standards for durability and performance as described in this manual.
Claims against the warranty resulting from lack of maintenance, as opposed to defective
materials or authorized Mazda workmanship, will not be honored.
6-2
Maintenance and Care
Essential Information
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Maintenance IntervalNumber of months or kilometers (miles), whichever comes first.
Months 12 24 36 48 60 72 84 96
×1000 km 16 32 48 64 80 96 112 128
×1000 miles 10 20 30 40 50 60 70 80
AIR CONDITIONER SYSTEM
Cabin air filterReplace when any equivalent timing of replacing engine oil.
(Max interval:24 months/48,000 km (30,000 miles))
Chart symbols:
I:Inspect: Inspect and clean, repair, adjust, fill up, or replace if necessary.
T:Tighten
Remarks:
*1 The engine oil and filter must be changed at least once a year or within 16,000 km (10,000 miles) since last
engine oil and filter change. The system must be reset whenever replacing the engine oil regardless of the
message/wrench indicator light display.
*2 Use of FL-22 is recommended when replacing engine coolant. Using engine coolant other than FL-22 may
cause serious damage to the engine and cooling system.
*3 According to state/provincial and federal regulations, failure to perform maintenance on these items will not
void your emissions warranties. However, Mazda recommends that all maintenance services be performed at
the recommended time or mileage/kilometer period to ensure long-term reliability.
*4 The Tire Pressure Monitoring System (TPMS) initialization must be performed so that the system operates
normally (if equipped).
*5 If the vehicle is operated primarily under any of the following conditions, replace the rear differential oil at
every 48,000 km (30,000 miles).
a) Towing a trailer or using a car-top carrier
b) Driving in dusty, sandy or wet conditions
c) Extended periods of idling or low speed operation
d) Repeated short trips of less than 16 km (10 miles)
*6 If this component has been submerged in water, the oil should be replaced.
6-6
Maintenance and Care
Scheduled Maintenance
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Maintenance IntervalNumber of months or kilometers (miles), whichever comes first.
Months 6 12 18 24 30 36 42 48
×1000 km 12 24 36 48 60 72 84 96
×1000 miles 7.5 15 22.5 30 37.5 45 52.5 60
AIR CONDITIONER SYSTEM
Cabin air filter R R
Chart symbols:
I:Inspect: Inspect and clean, repair, adjust, fill up, or replace if necessary.
R:Replace
L:Lubricate
T:Tighten
Remarks:
*1 Use of FL-22 is recommended when replacing engine coolant. Using engine coolant other than FL-22 may
cause serious damage to the engine and cooling system.
*2 According to state/provincial and federal regulations, failure to perform maintenance on these items will not
void your emissions warranties. However, Mazda recommends that all maintenance services be performed at
the recommended time or mileage/kilometer period to ensure long-term reliability.
*3 The Tire Pressure Monitoring System (TPMS) initialization must be performed so that the system operates
normally (if equipped).
*4 If the vehicle is operated primarily under any of the following conditions, replace the rear differential oil at
every 48,000 km (30,000 miles).
a) Towing a trailer or using a car-top carrier
b) Driving in dusty, sandy or wet conditions
c) Extended periods of idling or low speed operation
d) Repeated short trips of less than 16 km (10 miles)
*5 If this component has been submerged in water, the oil should be replaced.
6-8
Maintenance and Care
Scheduled Maintenance
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Maintenance IntervalNumber of months or kilometers (miles), whichever comes first.
Months 4 8 12 16 20 24 28 32 36 40 44 48
×1000 km 8 16 24 32 40 48 56 64 72 80 88 96
×1000 miles 5 10 15 20 25 30 35 40 45 50 55 60
AIR CONDITIONER SYSTEM
Cabin air filter Replace every 40,000 km (25,000 miles) or 2 years.
Chart symbols:
I:Inspect: Inspect and clean, repair, adjust, fill up, or replace if necessary.
R:Replace
L:Lubricate
T:Tighten
Remarks:
*1 Engine oil flexible maintenance is available for U.S.A. and Puerto Rico residents whose vehicle is operated
mainly where none of the following conditions apply.
lExtended periods of idling or low-speed operation such as police car, taxi or driving school carlDriving in dusty conditions
If any do apply, follow fixed maintenance.
The engine oil and filter must be changed at least once a year or within 16,000 km (10,000 miles) since last
engine oil and filter change. The system must be reset whenever replacing the engine oil regardless of the
message/wrench indicator light display.
*2 Use of FL-22 is recommended when replacing engine coolant. Using engine coolant other than FL-22 may
cause serious damage to the engine and cooling system.
*3 According to state/provincial and federal regulations, failure to perform maintenance on these items will not
void your emissions warranties. However, Mazda recommends that all maintenance services be performed at
the recommended time or mileage/kilometer period to ensure long-term reliability.
*4 The Tire Pressure Monitoring System (TPMS) initialization must be performed so that the system operates
normally (if equipped).
*5 If the vehicle is operated primarily under any of the following conditions, replace the rear differential oil at
every 48,000 km (30,000 miles).
a) Towing a trailer or using a car-top carrier
b) Driving in dusty, sandy or wet conditions
c) Extended periods of idling or low speed operation
d) Repeated short trips of less than 16 km (10 miles)
*6 If this component has been submerged in water, the oil should be replaced.
6-10
Maintenance and Care
Scheduled Maintenance
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Form No.8DV2-EA-14K

Black plate (444,1)
Maintenance IntervalNumber of months or kilometers (miles), whichever comes first.
Months 4 8 12 16 20 24 28 32 36 40 44 48
×1000 km 8 16 24 32 40 48 56 64 72 80 88 96
×1000 miles 5 10 15 20 25 30 35 40 45 50 55 60
AIR CONDITIONER SYSTEM
Cabin air filter Replace every 40,000 km (25,000 miles) or 2 years.
Chart symbols:
I:Inspect: Inspect and clean, repair, adjust, fill up, or replace if necessary.
R:Replace
L:Lubricate
T:Tighten
Remarks:
*1 Use of FL-22 is recommended when replacing engine coolant. Using engine coolant other than FL-22 may
cause serious damage to the engine and cooling system.
*2 According to state/provincial and federal regulations, failure to perform maintenance on these items will not
void your emissions warranties. However, Mazda recommends that all maintenance services be performed at
the recommended time or mileage/kilometer period to ensure long-term reliability.
*3 The Tire Pressure Monitoring System (TPMS) initialization must be performed so that the system operates
normally (if equipped).
*4 If the vehicle is operated primarily under any of the following conditions, replace the rear differential oil at
every 48,000 km (30,000 miles).
a) Towing a trailer or using a car-top carrier
b) Driving in dusty, sandy or wet conditions
c) Extended periods of idling or low speed operation
d) Repeated short trips of less than 16 km (10 miles)
*5 If this component has been submerged in water, the oil should be replaced.
6-12
Maintenance and Care
Scheduled Maintenance
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Form No.8DV2-EA-14K

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By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734
In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
If you live outside the U.S.A., please contact your nearest Mazda Distributor.
qSTEP 3: Contact Better Business Bureau (BBB)
Mazda North American Operations realizes that mutual agreement on some issues may not
be possible. As a final step to ensure that your concerns are being fairly considered, Mazda
North American Operations has agreed to participate in a dispute settlement program
administered by the Better Business Bureau (BBB) system, at no cost to you the consumer.
BBB AUTO LINE works with consumers and the manufacturer in an attempt to reach a
mutually acceptable resolution of any warranty related concerns. If the BBB is not able to
facilitate a settlement they will provide an informal hearing before an arbitrator.
You are required to resort to BBB AUTO LINE before exercising rights or seeking
remedies under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the
extent permitted by the applicable state“Lemon Law”, you are also required to resort to
BBB AUTO LINE before exercising any rights or seeking remedies under the“Lemon
Law”. If you choose to seek remedies that are not created by the Magnuson-Moss Warranty
Act or the applicable state“Lemon Law”, you are not required to first use BBB AUTO
LINE.
Customer Information and Reporting Safety Defects
Customer Assistance
8-3
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The whole process normally takes 40 days or less. The arbitration decision is not binding
on you or Mazda unless you accept the decision. For more information about BBB AUTO
LINE, including current eligibility standards, please call 1-800-955-5100 or visit the BBB
website at www.lemonlaw.bbb.org.
Being truly committed to customer satisfaction is more than a phrase with Mazda. We hope
to satisfy every customer directly, but if there is ever a question about our decision, Mazda
believes in providing a fast, fair and free method such as the BBB AUTO LINE to ensure
Mazda delivers on our commitment to do the right thing for our customers!
qCalifornia Customers
1. Mazda North American Operations participates in BBB AUTO LINE, a mediation/
arbitration program administered by the Council of Better Business Bureaus [4200
Wilson Boulevard, Arlington, Virginia 22203] through local Better Business Bureaus.
BBB AUTO LINE and Mazda have been certified by the Arbitration Certification
Program of the California Department of Consumer Affairs.
2. If you have a problem arising under a Mazda written warranty, we encourage you to
bring it to our attention. If we are unable to resolve it, you may file a claim with BBB
AUTO LINE. Claims must be filed with BBB AUTO LINE within six (6) months after
the expiration of the warranty.
3. To file a claim with BBB AUTO LINE, call 1-800-955-5100. There is no charge for the
call.
4. In order to file a claim with BBB AUTO LINE, you will have to provide your name and
address, the brand name and vehicle identification number (VIN) of your vehicle, and a
statement of the nature of your problem or complaint. You will also be asked to provide:
the approximate date of your acquisition of the vehicle, the vehicle's current mileage, the
approximate date and mileage at the time any problem(s) were first brought to the
attention of Mazda or one of our dealers, and a statement of the relief you are seeking.
5. BBB AUTO LINE staff may try to help resolve your dispute through mediation. If
mediation is not successful, or if you do not wish to participate in mediation, claims
within the program's jurisdiction may be presented to an arbitrator at an informal
hearing. The arbitrator's decision should ordinarily be issued within 40 days from the
time your complaint is filed; there may be a delay of 7 days if you did not first contact
Mazda about your problem, or a delay of up to 30 days if the arbitrator requests an
inspection/report by an impartial technical expert or further investigation and report by
BBB AUTO LINE.
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Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top
condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
qSTEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
qSTEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area's Mazda representative (Indicated on the next page).
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
8-10
Customer Information and Reporting Safety Defects
Customer Assistance
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Form No.8DV2-EA-14K