2016 MAZDA MODEL CX-3 service
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6–28
Maintenance and Care
Owner Maintenance
Except U.S.A., Canada, and Puerto Rico
Use SAE 5W-30 engine oil.
Oil container labels provide important
information.
A chief contribution this type of oil makes
to fuel economy is reducing the amount of
fuel necessary to overcome engine friction.
For maintenance service, Mazda
recommends Mazda Genuine Parts and
Castrol
® (Mexico only).
(ILSAC)
(Mexico)
Use SAE 5W-30 engine oil. If SAE 5W-30
engine oil is not available, use SAE 5W-20
engine oil.
The quality designation SM, or ILSAC
must be on the label.
80
60
40 20
0 –40 –20
30
100
40 20
10 0
–10 –20
–30 –40
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Maintenance and Care
Owner Maintenance
Battery Maintenance
To get the best service from a battery:
y Keep it securely mounted.
y Keep the top clean and dry.
y Keep terminals and connections clean,
tight, and coated with petroleum jelly or
terminal grease.
y Rinse off spilled electrolyte immediately
with a solution of water and baking
soda.
y If the vehicle will not be used for an
extended time, disconnect the battery
cables and charge the battery every six
weeks.
Battery Replacement
Contact an Authorized Mazda Dealer for a
battery replacement purchase.
Key Battery Replacement
If the buttons on the transmitter are
inoperable and the operation indicator
light does not fl ash, the battery may be
dead.
Replace with a new battery before the
transmitter becomes unusable.
CAUTION
¾ Make sure the battery is installed
correctly. Battery leakage could occur if it
is not installed correctly.
¾ When replacing the battery, be careful
not to touch any of the internal circuitry
and electrical terminals, bend the
electrical terminals, or get dirt in the
transmitter as the transmitter could be
damaged.
¾ There is the danger of explosion if the
battery is not correctly replaced.
¾ Dispose of used batteries according to
the following instructions.
¾ Insulate the plus and minus terminals
of the battery using cellophane or
equivalent tape.
¾ Never disassemble.
¾ Never throw the battery into fi re or
water.
¾ Never deform or crush.
¾ Replace only with the same type battery
(CR2025 or equivalent).
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If Trouble Arises
Battery Runs Out
Jump-Starting
Jump-starting is dangerous if done incorrectly. So follow the procedure carefully. If you
feel unsure about jump-starting, we strongly recommend that you have a competent service
technician do the work.
WARNING
Follow These Precautions Carefully:
To ensure safe and correct handling of the battery, read the following precautions
carefully before using the battery or inspecting it.
Do not allow the positive () terminal to contact any other metal object that
could cause sparks:
Flames and sparks near open battery cells are dangerous. Hydrogen gas, produced
during normal battery operation, could ignite and cause the battery to explode. An
exploding battery can cause serious burns and injuries. When working near a battery, do
not allow metal tools to contact the positive (
) or negative () terminal of the battery.
Keep all fl ames, including cigarettes, and sparks away from open battery cells:
Flames and sparks near open battery cells are dangerous. Hydrogen gas, produced
during normal battery operation, could ignite and cause the battery to explode. An
exploding battery can cause serious burns and injuries.
Do not jump-start a frozen battery or one with a low fl uid level:
Jump-starting a frozen battery or one with a low fl uid level is dangerous. It may rupture
or explode, causing serious injury.
Connect the negative cable to a good ground point away from the battery:
Connecting the end of the second jumper cable to the negative (
) terminal of the
discharged battery is dangerous.
A spark could cause the gas around the battery to explode and injure someone.
Route the jumper cables away from parts that will be moving:
Connecting a jumper cable near or to moving parts (cooling fans, belts) is dangerous. The
cable could get caught when the engine starts and cause serious injury.
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If Trouble Arises
Emergency Towing
Towing Description
We recommend that towing be done only
by an Authorized Mazda Dealer or a
commercial tow-truck service.
Proper lifting and towing are necessary to
prevent damage to the vehicle. Particularly
when towing a AWD vehicle, where all
the wheels are connected to the drive
train, proper transporting of the vehicle is
absolutely essential to avoid damaging the
drive system. Government and local laws
must be followed.
Wheel dollies
A towed 2WD vehicle should have its
drive wheels (front wheels) off the ground.
If excessive damage or other conditions
prevent this, use wheel dollies.
When towing a 2WD vehicle with the rear
wheels on the ground, release the parking
brake.
A towed AWD vehicle must have all its
wheels off the ground.
WARNING
Always tow a AWD vehicle with all four
wheels off the ground:
Towing a AWD vehicle with either the
front or rear wheels on the ground is
dangerous as the drive train could be
damaged, or the vehicle could trail
away from the tow truck and cause
an accident. If the drive train has been
damaged, transport the vehicle on a
fl at bed truck.
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8
Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-on
equipment.
Customer Assistance ........................... 8-2
Customer Assistance (U.S.A.) ........ 8-2
Customer Assistance (Canada) ........ 8-6
Customer Assistance
(Puerto Rico) .................................. 8-9
Customer Assistance (Mexico) ...... 8-10
Mazda Importer/Distributors .......... 8-12
Importer/Distributor ..................... 8-12
Reporting Safety Defects .................. 8-13
Reporting Safety Defects
(U.S.A.) ........................................ 8-13
Reporting Safety Defects
(Canada) ....................................... 8-14
Warranty ............................................ 8-15
Warranties for Your Mazda .......... 8-15
Outside the United States/
Canada .......................................... 8-16
Registering Your Vehicle in A Foreign
Country (Except United States and
Canada) ........................................ 8-17
Add-On Non-Genuine Parts and
Accessories .................................. 8-18
Cell Phones ........................................ 8-19
Cell Phones Warning .................... 8-19
Event Data Recorder ........................ 8-20
Event Data Recorder (U.S.A. and
Canada) ........................................ 8-20 Recording of Vehicle Data ................ 8-21
Recording of Vehicle Data ........... 8-21
Uniform Tire Quality Grading System
(UTQGS) ............................................ 8-22
Uniform Tire Quality Grading System
(UTQGS) ...................................... 8-22
Tire Information (U.S.A.) ................. 8-24
Tire Labeling ................................ 8-24
Location of the Tire Label
(Placard) ....................................... 8-30
Tire Maintenance ......................... 8-33
Vehicle Loading ........................... 8-36
Steps for Determining the Correct
Load Limit ................................... 8-42
Declaration of Conformity ............... 8-43
Declaration of Conformity ........... 8-43
Service Publications .......................... 8-49
Service Publications ..................... 8-49
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Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your M\
azda vehicle in
top condition.
If you have any questions or recommendations for improvement regarding t\
he service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend \
that you take
the following steps:
NOTE
If it becomes necessary to have the components or wiring system for the \
supplementary
restraint system modifi ed to accommodate a person with certain medical conditions in
accordance with a certifi ed physician, contact an Authorized Mazda Dealer. For more
information, go to NHTSA website www.safercar.gov (VEHICLE SHOPPERS > Air Bags >
Air Bag FAQs > Air Bag Deactivation).
STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
y If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
y If it becomes necessary to have the components or wiring system for the \
supplementary
restraint system modifi ed to accommodate a person with certain medical conditions in
accordance with a certifi ed physician, go to STEP 2.
STEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contact\
ing your dealership
management or it becomes necessary to have the components or wiring syst\
em for the
supplementary restraint system modifi ed to accommodate a person with certain medical
conditions in accordance with a certifi ed physician, you can reach Mazda North American
Operations by one of the following ways.
Log on: at www.MazdaUSA.com
Answers to many questions, including how to locate or contact a local Ma\
zda dealership in
the U.S., can be found here.
E-mail: click on “Contact Us” located on the “Inside Mazda” \
tab, or at the bottom of the
page at www.MazdaUSA.com
By phone at: 1 (800) 222-5500
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8–5
Customer Information and Reporting Safety Defects
Customer Assistance
7. California Civil Code Section 1793.2 (d) requires that, if Mazda or its representative
is unable to repair a new motor vehicle to conform to the vehicle's applicable express
warranty after a reasonable number of attempts, Mazda may be required to replace or
repurchase the vehicle. California Civil Code Section 1793.22 (b) creates a presumption
that Mazda has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within 18 months from delivery to the buyer or 18,000
miles on the vehicle's odometer, whichever occurs fi rst, one or more of the following
occurs:
y
The same nonconformity [a failure to conform to the written warranty that substantially
impairs the use, value or safety of the vehicle] results in a condition that is likely to
cause death or serious bodily injury if the vehicle is drivenAND the nonconformity has
been subject to repair two or more times by Mazda or its agentsAND the buyer or lessee
has directly notifi ed Mazda of the need for the repair of the nonconformity; OR
y
The same nonconformity has been subject to repair 4 or more times by Mazda
or its agentsAND the buyer has notifi ed Mazda of the need for the repair of the
nonconformity; OR
y
The vehicle is out of service by reason of repair of nonconformities by Mazda or its
agents for a cumulative total of more than 30 calendar days after delivery of the vehicle
to the buyer.
NOTICE TO Mazda AS REQUIRED ABOVE SHALL BE SENT TO THE
FOLLOWING ADDRESS:
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618
ATTN: Customer Mediation
8. The following remedies may be sought in BBB AUTO LINE: repairs, reimbursement
for money paid to repair a vehicle or other expenses incurred as result of a vehicle
nonconformity, repurchase or replacement of your vehicle, and compensation for
damages and remedies available under Mazda's written warranty or applicable law.
9. The following remedies may not be sought in BBB AUTO LINE: punitive or multiple
damages, attorneys' fees, or consequential damages other than as provided in California
Civil Code Section 1794 (a) and (b).
10. You may reject the decision issued by a BBB AUTO LINE arbitrator. If you reject the
decision, you will be free to pursue further legal action. The arbitrator's decision and any
fi ndings will be admissible in a court action.
11. If you accept the arbitrator's decision, Mazda will be bound by the decision, and will
comply with the decision within a reasonable time not to exceed 30 days after we receive
notice of your acceptance of the decision.
12. Please call BBB AUTO LINE at 1-800-955-5100 for further details about the program.
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Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Canada)
Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition.
In our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your dealer.
If the cause of your dissatisfaction cannot adequately be addressed by normal dealership
procedures, we recommend that you take the following steps:
STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General Manager.
STEP 2: Contact the Mazda Regional Offi ce
If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc. Regional Offi ce nearest you for such arrangements. Regional Offi ce address
and phone numbers are shown (page 8-8 ).
STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfi ed, contact the Customer Relations Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800) 263-
4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identifi cation Number (VIN). Refer to the “Vehicle Identifi cation Labels” page
of section 9 of this manual for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.
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