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911 Assist
To make sure that 911 Assist works properly:
• SYNC must be powered and working properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on prior to the incident.
• You must pair and connect a Bluetooth-enabled and compatible phone
to SYNC.
• A connected Bluetooth-enabled phone must have the ability to make and
maintain an outgoing call at the time of
the incident. • A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power and be located in the United States, Canada
or in a territory in which 911 is the
emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate
the fuel pump shut-off (which would trigger
911 Assist); however, SYNC tries to contact
emergency services if 911 Assist triggers. If
a connected phone sustains damage or loses
connection to SYNC, SYNC searches for, and
tries to connect to, any available previously
paired phone and tries to make the call to
911. Before making the call:
• SYNC provides a short window of time
(approximately 10 seconds) to cancel the
call. If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar message: "SYNC will attempt to call 911,
to cancel the call, press Cancel on your
screen or press and hold the phone
button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and then
the occupant(s) in your vehicle is able to talk
with the operator. Be prepared to provide
your name, phone number and location
immediately, because not all 911 systems are
capable of receiving this information
electronically.
447
MyLincoln Touch™

Phone issuesPossible solution(s)
Possible cause(s)
Issue
Try deleting your device from SYNC, deleting
SYNC from your device and trying again.
Check the security and auto accept and
prompt always settings relative to the SYNC
Bluetooth connection on your phone.
Update your device's firmware.
Turn off the Auto phonebook download
setting.
You can also preform the touchscreen system
reset procedure.
Go to the website to review your phone's
compatibility.
This is a phone-dependent feature.
This may be a possible phone malfunction.
Text messaging is not working on SYNC.
Try turning off the device, resetting the device
or removing the device's battery, then trying
again.
USB and media issuesPossible solution(s)
Possible cause(s)
Issue
Try turning off the device, resetting the device,
removing the device's battery, then trying
again.
This may be a possible device malfunction.
I am having trouble connecting my device.
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MyLincoln Touch™

USB and media issuesPossible solution(s)
Possible cause(s)
Issue
Make sure you are using the manufacturer's
cable.
Make sure you insert the USB cable correctly
into the device and the USB port.
Make sure that the device does not have an
auto-install program or active security settings.
Make sure you are not leaving the device in
your vehicle during very hot or cold temperat-
ures.
This is a device limitation.
SYNC does not recognize my device when I
turn on the car.
Review the device compatibility chart on the
SYNC website to confirm your phone supports
the Bluetooth audio streaming function.
This is a phone-dependent feature.
The device is not connected.
Bluetooth audio does not stream.
Make sure you correctly connect the device
to SYNC, and that you have pressed play on
your device.
You can also preform the touchscreen system
reset procedure.
Make sure that all song details are populated.
Your music files may not contain the correct
artist, song title, album or genre information.
SYNC does not recognize music that is on my
device.
Some devices require you to change the USB
settings from mass storage to MTP class.
The file may be corrupted.
The song may have copyright protection,
which does not allow it to play.
470
MyLincoln Touch™

Vehicle Health Report and Services (Traffic, Directions and Information) issuesPossible solution(s)
Possible cause(s)
Issue
This is a free feature, but you must first register
online to use it.
You did not activate your account on the
website.
I received a text that I did not activate Vehicle
Health Report.
Make sure that your VIN is correctly listed in
your account.
You may have the wrong VIN (vehicle identi-
fication number) listed.
When you register your account, you must
choose a preferred dealer. If it already lists a
dealer, try selecting another dealer and
logging out. Log back in, change it back to
your preferred dealer, and retrieve the report.
The preferred dealer information did not load
correctly.
I am unable to retrieve the report on the
website, or I receive a system error.
Update your cellular number in your account
on the website.
This could be due to your phone's compatib-
ility.
I am unable to submit a report.
Make sure you have full signal strength and
that your Bluetooth volume level has been
turned up.
Bad signal strength.
You did not register your phone correctly on
the website.
Make sure the currently connected phone is
registered on your SYNCMyRide account.
Try deleting your phone and performing a
clean pairing.
This is a free feature, but you must first register
online to use it.
You did not activate this phone for this service.
Your phone has ID blocker active.
I heard a commercial when I tried to use
Traffic, Directions and Information.
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MyLincoln Touch™

Cruise Control.................................................82Principle of Operation.......................................206
Type 1...................................................................\
....82
Type 2...................................................................\
...82
Cruise controlSee: Using Cruise Control...............................206
Customer Assistance..................................256
D
Data Recording..................................................9Event Data Recording...........................................10
Service Data Recording.........................................9
Daytime Running Lamps...............................89Type 1 - Conventional(Non-Configurable)..........................................89
Type 2 - Configurable..........................................90
Direction Indicators........................................92
Drive Control.................................................229
LINCOLN DRIVE CONTROL............................229
Driver Alert......................................................214Using Driver Alert................................................214
Driver and Passenger Airbags....................45Children and Airbags...........................................46
Proper Driver and Front Passenger Seating Adjustment.........................................................46
Driver and Passenger Knee Airbags.........50
Driving Aids.....................................................214 Driving Hints..................................................248
Driving Through Water...............................248
DRL
See: Daytime Running Lamps...........................89
E
Economical Driving......................................248
Electric Parking Brake..................................188
Applying the electric parking brake...............188
Applying the electric parking brake when the
vehicle is moving............................................189
Battery With No Charge....................................190
Releasing the electric parking brake.............189
Emission Control System.............................172On-Board Diagnostics (OBD-II)........................173
Readiness for Inspection/Maintenance (I/M) Testing................................................................174
End User License Agreement...................503SYNC End User License Agreement(EULA)...............................................................503
Engine Block Heater....................................165Using the Engine Block Heater.......................165
Engine Coolant Check................................289Adding Engine Coolant....................................289
Checking the Engine Coolant.........................289
Recycled Engine Coolant.................................290
Severe Climates.................................................290
What You Should Know About Fail-SafeCooling..............................................................291
Engine ImmobilizerSee: Passive Anti-Theft System.........................77
Engine Oil Check..........................................287Adding Engine Oil..............................................287
Engine Oil Dipstick - 2.0LEcoBoost™....................................................287
Engine Oil Dipstick - 3.7L............................287
Engine Specifications..................................353
Drivebelt Routing................................................353
Entertainment................................................403AM/FM Radio.......................................................404
Bluetooth Audio..................................................425
CD......................................................................\
......419
SD Card Slot and USB Port...............................421
SIRIUS® Satellite Radio (If Activated)..............412
Supported Media Players, Formats and
Metadata Information...................................425
Environment......................................................15
EPB
See: Electric Parking Brake..............................188
533
Index