
911 Assist May Not Work If:
•
Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC system
has no power.
• The phones(s) previously paired or
connected to the system are thrown from
the vehicle.
911 Assist Privacy Notice
When you turn on 911 Assist, it may disclose
to emergency services that your vehicle has
been in a crash involving the deployment of
an airbag or activation of the fuel pump
shut-off. Certain versions or updates to 911
Assist may also be capable of electronically
or verbally disclosing to 911 operators your
vehicle location or other details about your
vehicle or crash to assist 911 operators to
provide the most appropriate emergency
services. If you do not want to disclose this
information, do not turn the feature on. Vehicle Health Report WARNING
Always follow scheduled maintenance
instructions, regularly inspect your
vehicle, and seek repair for any damage or
problem you suspect. Vehicle Health Report
supplements, but cannot replace, normal
maintenance and vehicle inspection. Vehicle
Health Report only monitors certain systems
electronically monitored by your vehicle and
will not monitor or report the status of any
other system, (such as brake lining wear).
Failure to perform scheduled maintenance
and regularly inspect your vehicle may result
in vehicle damage and serious injury. Note:
This feature is only available in the
United States.
Note: Your Vehicle Health Report feature
requires activation prior to use. Visit
www.SYNCMyRide.com to register. There is
no fee or subscription associated with
Vehicle Health Report, but you must register
to use this feature. Note:
This feature may not function properly
if you have enabled caller ID blocking on
your cellular phone. Before running a report,
review the Vehicle Health Report Privacy
Notice.
Note: In order to allow a break-in period for
your vehicle, you may not be able to create
a Vehicle Health Report until your vehicle
odometer has reached 200 miles.
Note: Cellular phone and SMS charges may
apply when making a report.
Register for Vehicle Health Report and set
your report preferences at
www.SYNCMyRide.com. After registering,
you can request a Vehicle Health Report
(inside your vehicle). Return to your account
at www.SYNCMyRide.com to view your
report. You can also choose for SYNC to
remind you automatically to run reports at
specific mileage intervals. Cellular phone
airtime usage may apply when reporting.
446
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing MyLincoln Touch™

Check every six months
Safety belts and seat latches for wear and function.
Safety warning lamps (brake, ABS, airbag and safety belt) for operation.
Washer spray and wiper operation. Clean or replace blades as necessary.
Multi-point Inspection
In order to keep your vehicle running right,
it is important to have the systems on your
vehicle checked regularly. This can help
identify potential issues and prevent major
problems. We recommend having the
following multi-point inspection performed
at every scheduled maintenance interval to
help make sure your vehicle keeps running
great. Multi-point inspection
Horn operation
Battery performance
Radiator, cooler, heater and A/C hoses
Engine air filter
Suspension components for leaks or damage
Exhaust system
Steering and linkage
Exterior lamps operation
482
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Scheduled Maintenance

account information, as well as other
payment and personal information provided
by you to Telenav (directly or through the
use of the Telenav Software, is subject to
Telenav’
s privacy policy located at
http://www.telenav.com.
Telenav may revise this Agreement and the
privacy policy at any time, with or without
notice to you. You agree to visit
http://www.telenav.com from time to time to
review the then current version of this
Agreement and of the privacy policy.
1. Safe and Lawful Use
You acknowledge that devoting attention to
the Telenav Software may pose a risk of
injury or death to you and others in situations
that otherwise require your undivided
attention, and you therefore agree to comply
with the following when using the Telenav
Software: (a) observe all traffic laws and
otherwise drive safely; (b) use your own
personal judgment while driving. If you feel
that a route suggested by the Telenav
Software instructs you to perform an unsafe
or illegal maneuver, places you in an unsafe
situation, or directs you into an area that you consider to be unsafe, do not follow such
instructions; (c) do not input destinations, or
otherwise manipulate the Telenav Software,
unless your vehicle is stationary and parked;
(d) do not use the Telenav Software for any
illegal, unauthorized, unintended, unsafe,
hazardous, or unlawful purposes, or in any
manner inconsistent with this Agreement; (e)
arrange all GPS and wireless devices and
cables necessary for use of the Telenav
Software in a secure manner in your vehicle
so that they will not interfere with your
driving and will not prevent the operation of
any safety device (such as an airbag).
You agree to indemnify and hold Telenav
harmless against all claims resulting from any
dangerous or otherwise inappropriate use
of the Telenav Software in any moving
vehicle, including as a result of your failure
to comply with the directions above.
2. Account Information
You agree: (a) when registering the Telenav
Software, to provide Telenav with true,
accurate, current, and complete information
about yourself, and (b) to inform Telenav
promptly of any changes to such information,
and to keep it true, accurate, current and
complete.
3. Software License
Subject to your compliance with the terms
of this Agreement, Telenav hereby grants to
you a personal, non-exclusive,
non-transferable license (except as expressly
permitted below in connection with your
permanent transfer of the Telenav Software
license), without the right to sublicense, to
use the Telenav Software (in object code
form only) in order to access and use the
Telenav Software. This license shall
terminate upon any termination or expiration
of this Agreement. You agree that you will
use the Telenav Software only for your
personal business or leisure purposes, and
not to provide commercial navigation
services to other parties.
508
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Appendices

A
A/C
See: Climate Control............................................141
About This Manual............................................7
Protecting the Environment..................................7
ABS See: Brakes...........................................................195
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................196
Accessories....................................................474 Exterior style........................................................474
Interior style.........................................................474
Lifestyle.................................................................474
Peace of mind......................................................474
Accessories See: Replacement Parts Recommendation.....12
ACC See: Using Adaptive Cruise Control..............215
Active Park Assist........................................206 Automatic Steering into Parking Space........207
Deactivating the Park Assist Feature............208
Troubleshooting the System...........................209
Using Active Park Assist..................................206
Adaptive Headlamps......................................91 Adjusting the Headlamps..........................300
Horizontal Aim Adjustment...............................301
Vertical Aim Adjustment...................................300
Adjusting the Steering Wheel.....................80 Power Tilt and Telescope Steering
Column................................................................80
AFS See: Adaptive Headlamps...................................91
Airbag Disposal
...............................................53
Air Conditioning See: Climate Control............................................141
Alarm See: Anti-Theft Alarm...........................................78
Ambient Lighting
.............................................94
Anti-Theft Alarm..............................................78 Arming the Alarm..................................................79
Disarming the Alarm.............................................79
Appendices...................................................500
Audible Warnings and Indicators
..............109
Headlamps On Warning Chime.......................109
Key in Ignition Warning Chime........................109
Keyless Warning Alert........................................109
Parking Brake On Warning Chime..................
109
Audio Control
....................................................81
Seek, Next or Previous.........................................81
Audio System................................................358 General Information...........................................358 Audio Unit - Vehicles With: Premium AM/
FM/CD..........................................................359
Autolamps.........................................................87 Windshield Wiper Activated Headlamps........88
Automatic Climate Control...........................141
Automatic High Beam Control
....................90
Activating the System...........................................91
Manually Overriding the System.......................91
Automatic Transmission
..............................190
Brake-Shift Interlock Override.........................193
If Your Vehicle Gets Stuck In Mud or Snow..................................................................194
Push Button Shift Transmission.......................
190
Automatic Transmission Fluid Check...........................................................296
Autowipers.......................................................85
Auxiliary Power Points.................................163 110 Volt AC Power Point and Twisting Auxiliary
Cover..................................................................163
12 Volt DC Power Point......................................163
Locations...............................................................163
B
Blind Spot Information System.................229 Blind Spot Information System (BLIS®) with
Cross Traffic Alert..........................................229
529
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Index

Bonnet Lock
See: Opening and Closing the Hood............287
Booster Seats...................................................27
Types of Booster Seats.......................................27
Brake Fluid Check.......................................296
Brakes..............................................................195 General Information............................................195
Breaking-In......................................................251
Bulb Specification Chart
..............................301
C
Cabin Air Filter...............................................144
California Proposition 65................................11
Capacities and Specifications...................353 Specifications......................................................354
Car Wash See: Cleaning the Exterior...............................305
Center Console
.............................................165
Changing a Bulb............................................301
Lamp Assembly Condensation........................301
Replacing Bulbs...................................................301
Changing a Fuse..........................................286 Fuses.....................................................................286
Changing the 12V Battery..........................297
Changing the Engine Air Filter.................304
Changing the Wiper Blades......................299
Checking MyKey System Status.................64 Checking the Wiper Blades.......................299
Child Restraint and Safety Belt
Maintenance...................................................41
Child Safety
.......................................................16
General Information..............................................16
Child Safety Locks...........................................31 Left-Hand Side.......................................................32
Right-Hand Side....................................................32
Child Seat Positioning...................................29
Cleaning Leather Seats................................311
Cleaning Products
.......................................305
Cleaning the Alloy Wheels...........................311
Cleaning the Engine....................................307
Cleaning the Exterior..................................305 Exterior Chrome Parts.......................................306
Exterior Plastic Parts..........................................306
Stripes or Graphics............................................306
Underbody...........................................................306
Cleaning the Instrument Panel and Instrument Cluster Lens............................310
Cleaning the Interior....................................308 Cleaning Black Label Interior (If
Equipped).........................................................308
Cleaning the Windows and Wiper Blades...........................................................307
Clearing All MyKeys
.......................................62 Climate............................................................448
Climate Control Voice Commands................
452
Smart Zone Feature............................................451
Climate Control
...............................................141
Climate Controlled Seats............................155
Cooled Seats........................................................156
Collision, Damage or Fire Event...............259 Guidance for Ford Motor Company Electric
and Hybrid-Electric Vehicles Equipped With
High Voltage Batteries.................................259
Coolant Check See: Engine Coolant Check.............................291
Crash Sensors and Airbag Indicator
..........52
Creating a MyKey............................................61 Programming/Changing Configurable
Settings................................................................61
Cruise Control.................................................82 Principle of Operation........................................214
Type 1.......................................................................82
Type 2......................................................................82
Cruise control See: Using Cruise Control.................................214
Customer Assistance..................................262
530
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Index

D
Data Recording..................................................9
Event Data Recording...........................................10
Service Data Recording.........................................9
Daytime Running Lamps...............................89 Type 1 - Conventional
(Non-Configurable)..........................................89
Type 2 - Configurable..........................................90
Direction Indicators
........................................92
Drive Control.................................................238
LINCOLN DRIVE CONTROL............................238
Driver Alert
.....................................................223
Using Driver Alert...............................................223
Driver and Passenger Airbags....................45 Children and Airbags...........................................46
Proper Driver and Front Passenger Seating
Adjustment.........................................................46
Driver and Passenger Knee Airbags.........50
Driving Aids...................................................223
Driving Hints...................................................251
Driving Through Water
................................251
DRL See: Daytime Running Lamps...........................89
E
Economical Driving
.......................................251 Electric Parking Brake..................................196
Applying the electric parking brake...............
196
Applying the electric parking brake when the vehicle is moving............................................197
Battery With No Charge....................................198
Releasing the electric parking brake.............197
Electric Vehicle Information.......................428 Power....................................................................428
Emission Control System
............................184
On-Board Diagnostics (OBD-II)........................185
Readiness for Inspection/Maintenance (I/M)
Testing...............................................................185
End User License Agreement
..................500
SYNC End User License Agreement
(EULA)...............................................................500
Engine Block Heater....................................169 Using the Engine Block Heater.......................170 Engine Coolant Check.................................291
Adding Coolant...................................................293
Adding Engine Coolant....................................294
Adding Inverter System Controller
Coolant.............................................................294
Checking the Engine Coolant.........................292
Checking the Inverter System Controller Coolant.............................................................292
Engine Coolant and Inverter System Controller Coolant.........................................
292
Recycled Engine Coolant.................................294
Severe Climates.................................................295
What You Should Know About Fail-Safe Cooling.............................................................295
Engine Immobilizer See: Passive Anti-Theft System.........................77
Engine Oil Check.........................................290 Adding Engine Oil..............................................290
Engine Oil Dipstick......................................290
Engine Specifications
..................................349
Entertainment................................................395 AM/FM Radio.......................................................396
Bluetooth Audio...................................................417
CD........................................................................\
.....411
SD Card Slot and USB Port...............................413
SIRIUS® Satellite Radio (If Activated).............404
Supported Media Players, Formats and
Metadata Information.....................................417
531
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Index

Information Messages..................................121
Active Park............................................................122
Adaptive Cruise Control....................................122
Adaptive Headlamps..........................................123
AdvanceTrac ™.......................................................123
Airbag.....................................................................124
Alarm......................................................................124
Automatic Engine Shutdown............................124
Battery and Charging System (12 volt)...........125
Battery and Charging System (High Voltage).............................................................125
Blind Spot Information and Cross Traffic Alert System...............................................................126
Doors and Locks..................................................126
Driver Alert............................................................127
Fuel........................................................................\
..127
Hill Start Assist.....................................................128
Keys and Intelligent Access.............................128
Lane Keeping System........................................129
Maintenance.........................................................130
MyKey......................................................................131
Park Aid..................................................................132
Park Brake.............................................................133
Power Steering.....................................................134
Pre-Collision Assist.............................................135
Remote Start.........................................................135
Seats.......................................................................136
Starting System ...................................................136 Tire Pressure Monitoring System................137
Traction Control....................................................137
Transmission.........................................................138
Installing Child Seats......................................18 Child Seats...............................................................18
Using Lap and Shoulder Belts............................18
Using Lower Anchors and Tethers for
CHildren (LATCH).............................................24
Using Tether Straps..............................................25
Instrument Cluster
........................................102
Instrument Lighting Dimmer........................88
Interior Lamps
..................................................93
Front Interior Lamp...............................................93
Rear Interior Lamp................................................94
Rear Interior Lamp (If Equipped).......................94
Interior Luggage Compartment Release
...........................................................75
Interior Mirror...................................................98
Auto-Dimming Mirror...........................................99
Introduction
.........................................................7
J
Jump Starting the Vehicle
..........................256
Connecting the Jumper Cables......................257
Jump Starting......................................................259
Preparing Your Vehicle.....................................256
Removing the Jumper Cables........................
259 K
Keyless Entry
....................................................72
SECURICODE™ KEYLESS ENTRY
KEYPAD...............................................................72
Keyless Starting
.............................................166
Ignition Modes.....................................................166
Keys and Remote Controls
...........................54
L
Lane Keeping System
.................................224
Switching the System On and Off..................225
Lighting Control
...............................................87
Headlamp Flasher.................................................87
High Beams............................................................87
Lighting
..............................................................87
Lincoln Automotive Financial Services......12
Load Carrying
................................................240
Load Limit.......................................................240 Vehicle Loading - with and without a
Trailer................................................................240
534
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Index

Safety Precautions........................................177
Scheduled Maintenance Record..............489
Scheduled Maintenance
.............................479
Seats.................................................................146
Security..............................................................77
Settings...........................................................376 Clock......................................................................376
Display...................................................................377
Settings.................................................................383
Sound....................................................................379
Vehicle..................................................................380
Side Airbags
.....................................................49
Side Curtain Airbags......................................50
Sitting in the Correct Position....................146
Snow Chains See: Using Snow Chains..................................342
Special Notices
.................................................13
New Vehicle Limited Warranty...........................13
Special Instructions...............................................13
Special Operating Conditions Scheduled Maintenance...............................................486
Exceptions............................................................488
Speed Control See: Cruise Control.............................................214
Stability Control
............................................202
Principle of Operation.......................................202 Starting a Gasoline Engine
.........................167
Automatic Shutdown..........................................168
Fast Restart...........................................................168
Guarding Against Exhaust Fumes..................169
Important Ventilating Information...................169
Switching Off the Vehicle When It Is
Moving...............................................................169
Switching Off the Vehicle When It Is Stationary..........................................................169
Starting and Stopping the Engine
.............166
General Information............................................166
Steering ...........................................................
234
Electric Power Steering....................................234
Steering Wheel
................................................80
Storage Compartments...............................165
Sunroof See: Moonroof.....................................................100
Sun Shades
......................................................99
Sun Visors.........................................................99
Illuminated Vanity Mirror.....................................99
Supplementary Restraints System
.............44
Principle of Operation..........................................44
Symbols Glossary
..............................................7
T
Technical Specifications See: Capacities and Specifications...............349 Temporary Mobility Kit.................................314
First Stage: Reinflating the Tire with Sealing
Compound and Air.........................................316
General Information............................................314
Second Stage: Checking Tire Pressure.........
317
Tips for Use of the Kit.........................................315
Type 1......................................................................314
Type 2...................................................................320
What to do after the Tire has been Sealed................................................................318
What to do when a Tire Is Punctured............316
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)
..........................264
Tire Care.........................................................327 Glossary of Tire Terminology..........................329
Information About Uniform Tire Quality
Grading.............................................................327
Information Contained on the Tire Sidewall............................................................330
Temperature A B C............................................328
Traction AA A B C...............................................328
Treadwear............................................................328
Tire Inflation When Punctured See: Temporary Mobility Kit..............................314
537
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Index