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HD Radio Reception and Station Troubleshooting
Potential reception issues
If you are listening to a multicast station and you are on the fringe of\
the reception area, the station may
mute due to weak signal strength.
Reception area
If you are listening to HD1, the system switches back to the analog broa\
dcast until the digital broadcast
is available again. However, if you are listening to any of the possible HD2-HD7 multicast channels\
, the
station mutes and stays muted unless it is able to connect to the digita\
l signal again.
When the system first receives a station (aside from HD2-HD7 multicast \
stations), it first plays the station
in the analog version. Once the receiver verifies the station is an HD R\
adio station, it shifts to the digital
version. Depending on the station quality, you may hear a slight sound change when the station changes
from analog to digital. Blending is the shift from analog to digital sou\
nd or digital back to analog sound.
Station blending
In order to provide the best possible
experience, use the contact form to report
any station issues found while listening to a
station broadcasting with HD Radio
technology. Independent entities own and
operate each station. These stations are
responsible for ensuring all audio streams
and data fields are accurate.
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Potential station issues
Action
Cause
Issues
No action required. This is a broadcast issue.
This is poor time alignment by the radio broad-
caster.
Echo, stutter, skip or repeat in audio.
Increase or decrease in audio
volume.
No action required. The reception issue may clear
up as you continue to drive.
The radio is shifting between analog and digital
audio.
Sound fading or blending in and out.
No action required. This is normal behavior. Wait
until the audio is available.
The digital multicast is not available until the HD
Radio broadcast is decoded. Once decoded, the
audio is available.
There is an audio mute delay when
selecting HD2 or HD3, multicast
preset or Direct Tune
No action required. The station is not available in
your current location.
The previously stored multicast preset or direct
tune is not available in your current reception area.
Cannot access HD2 or HD3 multicast
channel when recalling a preset or
from a direct tune.
Fill out the station issue form at http://
www.ibiquity.com/automotive/
report_radio_station_experiences
Data service issue by the radio broadcaster.
Text information does not match
currently playing audio.
Fill out the station issue form at http://
www.ibiquity.com/automotive/
report_radio_station_experiences
Data service issue by the radio broadcaster.
There is no text information shown
for currently selected frequency.
No action required. This is normal behavior.
This selection disables HD2-HD7 channel search.
HD2-HD7 stations not found when
you press
Scan
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HD Radio Technology manufactured under
license from iBiquity Digital Corp. U.S. and
foreign patents. HD Radio and the HD and
HD Radio logos are proprietary trademarks
of iBiquity Digital Corp. Ford Motor Company
and iBiquity Digital Corp. are not responsible
for the content sent using HD Radio
technology. Content may be changed, added
or deleted at any time at the station owner's
discretion.Radio Voice CommandsPress the voice button and when prompted say:
Action and Description
Voice command
Radio
Then you can say a command similar to the following: Say a frequency or preset.
FM
Off
Help
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To turn the feature on press the lower left corner of the touchscreen, an\
d then select:
Action and Description
Menu Item
SIRIUS
You can then select any of the following: Save a channel by pressing and holding one of the memory preset areas. T\
here is a brief mute while the
radio saves the channel. Sound returns when finished.
Presets
Save the current song, artist, or team as a favorite.
Alerts
If you are listening to music, you can save the song or artist, so the s\
ystem can alert you when they are
playing on a satellite radio channel. If you are listening to a sporting\
event, you can save your favorite
teams so the system can alert you when they are playing on a satellite r\
adio channel. You can also edit
alerts or turn alerts on or off.
When an alert appears on the screen, you can choose to tune to the chann\
el, cancel the alert or turn off
alerts.
Replay audio on the current channel. You can replay approximately 45 minutes of audio as long as you
have remained tuned to the current station. Changing stations erases the\
previous audio.
Replay
While in replay mode:
Press and release the seek buttons to hear the previous or next song.
Press and hold the seek buttons to reverse or fast forward in the curren\
t track.
Press play or pause to play or pause the audio.
Press the button again to return to live audio.
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SIRIUS Satellite Radio Information
Note:
SIRIUS reserves the unrestricted right
to change, rearrange, add or delete
programming including canceling, moving
or adding particular channels, and its prices,
at any time, with or without notice to you.
Ford Motor Company shall not be
responsible for any such programming
changes. SIRIUS satellite radio is a subscription-based
satellite radio service that broadcasts a
variety of music, sports, news, weather, traffic
and entertainment programming. Your
factory-installed SIRIUS satellite radio system
includes hardware and a limited subscription
term that begins on the date of sale or lease
of your vehicle. See an authorized dealer for
availability.
For more information on extended
subscription terms (a service fee is required),
the online media player and a list of SIRIUS
satellite radio channels, and other features,
please visit www.siriusxm.com in the United
States, www.sirius.ca in Canada, or call
SIRIUS at 1-888-539-7474.
Note:
This receiver includes the eCos
real-time operating system. eCos is
published under the eCos License.
Satellite Radio Electronic Serial Number
(ESN)
You need your ESN to activate, modify or
track your satellite radio account. The ESN
is on the System Information Screen (SR
ESN:XXXXXXXXXXXX).
To access your ESN, touch the bottom left
corner of the touchscreen, then select: Menu Item
SIRIUS
Options
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SIRIUS Satellite Radio Reception Factors and Troubleshooting
Potential reception issues
For optimal reception performance, keep the antenna clear of snow and ice build-up and keep luggage
and other materials as far away from the antenna as possible.
Antenna obstructions
Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses, \
parking garages, dense tree foliage
and thunderstorms can interfere with your reception.
Terrain
When you pass a ground-based broadcast-repeating tower, a stronger signal may overtake a weaker
one and the audio system may mute.
Station overload
Your display may show ACQUIRING... to indicate the interference and the a\
udio system may mute.
Satellite radio signal interference Troubleshooting tips
Action
Cause
Message
No action required. This message should disap-
pear shortly.
Radio requires more than two seconds to produce
audio for the selected channel.
Acquiring…
If this message does not clear shortly, or with an
ignition key cycle, your receiver may have a fault.
See an authorized dealer for service.
There is an internal module or system failure
present.
Satellite antenna fault
SIRIUS system failure
Tune to another channel or choose another preset.
The channel is no longer available.
Invalid Channel
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SIRIUS Satellite Radio Voice Commands
If you are listening to SIRIUS
satellite radio, press the voice
button on the steering wheel
controls. You will hear a prompt, you can
then say any of the commands in the
following table. If you are not listening to SIRIUS satellite
radio, press the voice button and, after the
tones press the voice button and when
prompted say: Voice command
Sirius
You can then say any of the following or
a similar command:
SAT 1
Sports Games Voice command
Tune
Help
You can also say the name of any Sirius
station, such as “The Highway” or “Deep
Tracks ”, to listen to that station.
CD To access, press the lower left corner on
the touchscreen, then select:
Menu Item
CD
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Voice command issues
Possible solution(s)
Possible cause(s)
Issue
If a contact is in CAPS, you have to spell it.
JAKE requires you to say "Call J-A-K-E".Touchscreen system reset
The touchscreen system has System Reset feature that can be performed if the function of a SYNC feature is lost. This reset is intended to
restore functionality and will not erase any information previously stor\
ed in the system (such as paired devices, phonebook, call history , text
messages, or user settings). To perform a System Reset, press and hold the Seek Up (>>) button while pressing and holdin\
g the Radio Power button. After approximately 5 seconds the screen will go black. Allow 1-2 minutes for the s\
ystem reset to complete. You may then resume using the SYNC system.
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