
Vehicle Health Report and Services (Traffic, Directions and Information) issues
Possible solution(s)
Possible cause(s)
Issue
This is a free feature, but you must first register
online to use it.
You did not activate your account on the
website.
I received a text that I did not activate Vehicle
Health Report.
Make sure that your VIN is correctly listed in
your account.
You may have the wrong VIN (vehicle identi-
fication number) listed.
When you register your account, you must
choose a preferred dealer. If it already lists a
dealer, try selecting another dealer and
logging out. Log back in, change it back to
your preferred dealer, and retrieve the report.
The preferred dealer information did not load
correctly.
I am unable to retrieve the report on the
website, or I receive a system error.
Update your cellular number in your account
on the website.
This could be due to your phone's compatib-
ility.
I am unable to submit a report.
Make sure you have full signal strength and
that your Bluetooth volume level has been
turned up.
Bad signal strength.
You did not register your phone correctly on
the website.
Make sure the currently connected phone is
registered on your SYNCMyRide account.
Try deleting your phone and performing a
clean pairing.
This is a free feature, but you must first register
online to use it.
You did not activate this phone for this service.
Your phone has ID blocker active.
I heard a commercial when I tried to use
Traffic, Directions and Information.
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MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review MyLincoln Touch™

Vehicle Health Report and Services (Traffic, Directions and Information) issues
Possible solution(s)
Possible cause(s)
Issue
Turn off ID blocker on your phone as the
system recognizes you by your phone number.
Make sure the currently connected phone is
the same one that is registered on your
SYNCMyRide account.Voice command issues
Possible solution(s)
Possible cause(s)
Issue
Review the phone voice commands and the
media voice commands at the beginning of
their respective sections.
You may be using the wrong voice commands.
You may be speaking too soon or at the
wrong time.
SYNC does not understand what I am saying.
After pressing the voice icon, wait until after
the tone sounds and Listening appears before
saying a command. Any command spoken
before this does not register with the system.
Review the media voice commands at the
beginning of the media section.
You may be using the wrong voice commands.
You may be saying the name differently than
the way you saved it.
SYNC does not understand the name of a
song or artist.
Say the song or artist exactly as listed. If you
say "Play Artist Prince", the system does not
play music by Prince and the Revolution or
Prince and the New Power Generation.
The system may not be reading the name the
same way you are saying it.
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MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review MyLincoln Touch™

For a complete listing of the accessories
that are available for your vehicle, please
contact your authorized dealer or visit our
online store at:
Web Address
www.Accessories.Lincoln.com
You can also visit: Web Address
www.LincolnCanada.com
Lincoln Motor Company will repair or replace
any properly authorized dealer-installed
Lincoln Original Accessory found to be
defective in factory-supplied materials or
workmanship during the warranty period, as
well as any component damaged by the
defective accessories. Lincoln Motor Company will warrant your
accessory through the warranty that provides
the greatest benefit:
•
24 months, unlimited mileage.
• The remainder of your new vehicle
limited warranty.
Contact an authorized dealer for details and
a copy of the warranty.
Exterior Style
• Side window deflectors.
• Splash guards.
Interior Style
• Ambient lighting.
• Floor mats.
• Rear seat entertainment system.*
• Sport pedals.
Lifestyle
• Ash cup or coin holder.
• Cargo organization and management.
• Cross bars and roof rails. •
Roof rack and carriers.*
• SUV camping tent.*
Peace of Mind
• Bumper protector.
• Car cover.*
• Cargo area protector.
• Cargo security shade.
• Hitch-mounted parking sensors.*
• Vehicle security.
• Wheel locks.
*Lincoln Licensed Accessory. The accessory
manufacturer designs, develops and
therefore warrants Lincoln Licensed
Accessories, and does not design or test
these accessories to Lincoln Motor Company
engineering requirements. Contact an
authorized Lincoln dealer for the accessory
manufacturer's limited warranty details and
request a copy of the Lincoln Licensed
Accessories product limited warranty from
the accessory manufacturer.
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MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review Accessories

PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH A
LINCOLN EXTENDED SERVICE PLAN.
SERVICE PLANS (U.S. Only)
Lincoln owners have discovered the powerful
protection of Lincoln Extended Service Plan.
It is the only extended service plan backed
by Lincoln Motor Company, and provides
peace of mind protection beyond the New
Vehicle Limited Warranty coverage.
Lincoln ESP Can Quickly Pay for Itself
One service bill – the cost of parts and labor
– can easily exceed the price of your Lincoln
Extended Service Plan. With Lincoln ESP,
you minimize your risk for unexpected repair
bills and rising repair costs.
Up to 1000+ Covered Vehicle Components
There are four Extended Service Plans with
different levels of coverage. Ask your
authorized dealer for details.
1.
PremiumCARE - Our most comprehensive
coverage. With over 1000 covered
components, this plan is so complete that
we generally only discuss what’ s not
covered.
2. ExtraCARE - Covers 113 components, and
includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components.
Lincoln Extended Service Plan is honored by
all authorized Lincoln and Ford dealers in
the United States, Canada and Mexico. It is
the only extended service plan authorized
and backed by Lincoln Motor Company.
That means you get:
• Reliable, quality service at any Lincoln or
Ford dealership.
• Repairs performed by factory trained
technicians, using genuine parts. Rental Car Reimbursement
1st day Rental Benefit
You take advantage of replacement
transportation if your vehicle is at your
authorized dealer for same day covered
repairs.
Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including bumper to bumper
warranty repairs, and Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance, including:
•
Towing, flat-tire change and battery jump
starts.
• Out of fuel and lock-out assistance.
• Travel expense reimbursement for
lodging, meals and rental car.
• Destination assistance for taxi, shuttle,
rental car coverage and emergency
transportation.
496
MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review Extended Service Plan (ESP)

Make sure to change your vehicle
’s oils and
fluids at the specified intervals or in
conjunction with a repair. Flushing is a viable
way to change fluid for many vehicle
sub-systems during scheduled maintenance. It is critical that systems are flushed only with
new fluid that is the same as that required
to fill and operate the system or using a
Ford-approved flushing chemical.
Owner Checks and Services
Make sure you perform the following basic
maintenance checks and inspections every
month or at six-month intervals. Check every month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure. Windshield washer fluid level. Check every six months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary. Parking brake for proper operation.
501
MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review Scheduled Maintenance

3
360 Degree Parking Aid Camera............220
Camera Views.....................................................220
Front Camera.......................................................221
Side Camera........................................................222
A
A/C See: Climate Control..........................................140
About This Manual............................................7
Protecting the Environment..................................7
ABS See: Brakes...........................................................194
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................194
Accessories...................................................494 Exterior Style........................................................494
Interior Style.........................................................494
Lifestyle.................................................................494
Peace of Mind.....................................................494
Accessories See: Replacement Parts Recommendation.....12
ACC See: Using Adaptive Cruise Control.............224 Active Park Assist........................................209
Deactivating the Active Park Assist
Feature..............................................................215
Parallel Parking, Perpendicular Parking, Park Out Assist........................................................209
Troubleshooting the System............................215
Adaptive Headlamps
.....................................96
Adjusting the Headlamps............................319 Vertical Aim Adjustment....................................319
Adjusting the Steering Wheel - Vehicles With: Manual Adjustable Steering
Column............................................................83
Adjusting the Steering Wheel - Vehicles With: Power Adjustable Steering
Column............................................................83
Easy Entry and Exit Feature...............................84
End of Travel Position..........................................84
Memory Feature....................................................84
AFS See: Adaptive Headlamps..................................
96
Airbag Disposal
...............................................54
Air Conditioning See: Climate Control..........................................140
Alarm See: Anti-Theft Alarm............................................81
All-Wheel Drive
..............................................188
Ambient Lighting............................................99 Anti-Theft Alarm
...............................................81
Arming the Alarm..................................................82
Disarming the Alarm............................................82
Appendices...................................................522
Audible Warnings and Indicators...............113 Headlamps On Warning Chime........................113
Keyless Warning Alert.........................................113
Parking Brake On Warning Chime
...................113
Audio Control
...................................................84
Seek, Next or Previous........................................84
Audio System
................................................388
General Information...........................................388
Audio Unit - Vehicles With: Premium AM/ FM/CD..........................................................389
Auto Hold
........................................................197
Using Auto Hold..................................................198
Autolamps........................................................92 Windshield Wiper Activated Headlamps........93
Automatic Climate Control.........................140
Automatic High Beam Control....................95 Activating the System..........................................95
Manually Overriding the System......................
96
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MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review Index

Automatic Transmission..............................182
Automatic Transmission Adaptive
Learning............................................................186
Brake-Shift Interlock Override.........................185
If Your Vehicle Gets Stuck In Mud or Snow...................................................................187
Push Button Shift Transmission.......................182
SelectShift Automatic ™ Transmission.............184
Automatic Transmission Fluid Check.......313 Adding Transmission Fluid ...............................314
Checking the Transmission Fluid Level ........313
Autowipers.......................................................88
Auxiliary Power Points.................................163 110 Volt AC Power Point.....................................163
12 Volt DC Power Point......................................163
Locations...............................................................163
AWD See: All-Wheel Drive...........................................188
B
Blind Spot Information System..................237 Blind Spot Information System (BLIS™) with
Cross Traffic Alert...........................................237
Bonnet Lock See: Opening and Closing the Hood............302
Booster Seats
...................................................27
Types of Booster Seats.......................................27 Brake Fluid Check
.........................................315
Brakes..............................................................194 General Information............................................194
Breaking-In....................................................269
Bulb Specification Chart
.............................322
C
Cabin Air Filter
...............................................143
California Proposition 65................................11
Capacities and Specifications - 2.7L EcoBoost™....................................................376
Specifications.......................................................377
Capacities and Specifications - 3.7L.........381 Specifications......................................................383
Capacities and Specifications...................370
Cargo Nets
.....................................................249
Car Wash See: Cleaning the Exterior...............................325
Center Console
.............................................165
Changing a Bulb............................................321
Headlamp..............................................................321
LED Lamps............................................................321
Changing a Fuse...........................................301 Fuses......................................................................301 Changing a Road Wheel.............................363
Dissimilar Spare Wheel and Tire Assembly
Information.......................................................364
Stowing the flat tire ...........................................367
Tire Change Procedure....................................365
Changing the 12V Battery...........................316
Changing the Engine Air Filter..................324
Changing the Wiper Blades
.......................318
Changing the Rear Window Wiper
Blade..................................................................319
Changing the Windshield Wiper Blades.......318
Checking MyKey System Status.................64
Checking the Wiper Blades........................318
Child Restraint and Safety Belt Maintenance...................................................41
Child Safety
.......................................................16
General Information..............................................16
Child Safety Locks...........................................31 Left-Hand Side.......................................................32
Right-Hand Side....................................................32
Child Seat Positioning...................................29
Cleaning Leather Seats..............................330
Cleaning Products........................................325
Cleaning the Alloy Wheels..........................331
Cleaning the Engine....................................327
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MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review Index

Cleaning the Exterior..................................325
Exterior Chrome Parts.......................................326
Exterior Plastic Parts..........................................326
Stripes or Graphics............................................326
Underbody...........................................................326
Cleaning the Instrument Panel and Instrument Cluster Lens...........................330
Cleaning the Interior....................................328
Cleaning Black Label or Presidential
Interior..............................................................328
Cleaning the Windows and Wiper Blades...........................................................327
Clearing All MyKeys
.......................................62
Climate............................................................469 Climate Control Voice Commands.................472
Climate Control
..............................................140
Climate Controlled Seats............................155
Cooled Seats........................................................156
Coolant Check See: Engine Coolant Check............................309
Crash Sensors and Airbag Indicator
..........52
Creating a MyKey............................................61 Programming/Changing Configurable
Settings................................................................61
Cruise Control
.................................................85
Principle of Operation.......................................223
Type 1.......................................................................85
Type 2......................................................................85 Cruise control
See: Using Cruise Control................................223
Customer Assistance
...................................277
D
Data Recording
..................................................9
Event Data Recording...........................................10
Service Data Recording.........................................9
Daytime Running Lamps
...............................94
Type 1 - Conventional
(Non-Configurable)..........................................94
Type 2 - Configurable..........................................94
Direction Indicators
........................................97
Drive Control.................................................246
LINCOLN DRIVE CONTROL............................246
Driver Alert......................................................231 PRINCIPLE OF OPERATION.............................
231
USING DRIVER ALERT.......................................231
Driver and Passenger Airbags....................45 Children and Airbags...........................................46
Proper Driver and Front Passenger Seating
Adjustment.........................................................46
Driver and Passenger Knee Airbags..........51
Driving Aids
.....................................................231
Driving Hints..................................................269
Driving Through Water................................270 DRL
See: Daytime Running Lamps...........................94
E
Economical Driving
......................................269
Electric Parking Brake..................................195 Applying the Electric Parking brake...............
195
Battery With No Charge.....................................197
Releasing the Electric Parking Brake.............196
Emission Control System.............................179 On-Board Diagnostics (OBD-II)........................180
Readiness for Inspection/Maintenance (I/M)
Testing................................................................181
End User License Agreement...................522 SYNC End User License Agreement
(EULA)...............................................................522
Engine Block Heater
......................................171
Using the Engine Block Heater.......................172
Engine Coolant Check................................309 Adding Engine Coolant.....................................310
Checking the Engine Coolant..........................310
Recycled Engine Coolant...................................
311
Severe Climates....................................................311
What You Should Know About Fail-Safe Cooling...............................................................311
Engine Immobilizer See: Passive Anti-Theft System........................80
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MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review Index