2016 INFINITI Consumer Safety & Air Bag Information Guide 17
STEP 2:
If the concern still has not been addressed to your satisfaction, please contact our INFINITI
Consumer Affairs Department using our toll-free telephone number:
1-800-662-6200
The Consumer Affairs Department will ask for the following information:
Your name, address, and telephone number
Date of purchase
Current odometer reading
Your INFINITI retailer’s name
Details of the concern
Alternatively, you can write to INFINITI with the above information at:
INFINITI Division
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
STEP 3:
In the event that you believe INFINITI has been unable to address the issue with your vehicle
satisfactorily with you, a special automotive complaint resolution program called BBB AUTO LINE
is available to you. The Council of Better Business Bureaus, Inc. (BBB) independently operates
the BBB AUTO LINE program.
For information about the BBB AUTO LINE in your area, please call us (INFINITI) toll-free at 1-800-
662-6200. We will be happy to provide you with information about BBB AUTO LINE. Alternatively,
you may contact the BBB:
BBB AUTO LINE
Council of Better Business Bureaus, Inc.
3033 Wilson Blvd.
Suite 600
Arlington, VA 22201
1 -800-955-5100
If you call the BBB, its staff will record the details of your complaint by telephone. They will ask
for the same information as in Step 2.
The BBB AUTO LINE program consists of two parts: mediation and arbitration. The BBB AUTO
LINE staff will attempt to provide suggestions for resolving the problem during mediation. If a
