TROUBLESHOOTING GUIDE
The system should respond correctly to all voice
commands without difficulty. If problems are en-
countered, try the following solutions.Where the solutions are listed by number, try
each solution in turn, starting with number 1, until
the problem is resolved.
Symptom
Solution
System fails to interpret the command correctly. 1. Ensure that the command is valid. For additional information, refer to “List of voice commands” in this section.
2. Ensure that the command is spoken after the tone.
3. Speak clearly without pausing between words and at a level appropriate to the ambient noise level in the vehicle.
4. Ensure that the ambient noise level is not excessive (for example, windows open or defroster on) . NOTE: If it is too
noisy to use the phone, it is likely that the voice commands will not be recognized.
5. If more than one command was said at a time, try saying the commands separately.
6. If the system consistently fails to recognize commands, the voice training procedure should be carried out to im-
prove the recognition response for the speaker. For additional information, refer to “Voice Adaptation (VA) mode” in
this section.
The system consistently selects the wrong entry from the
phone book. 1. Ensure that the phone book entry name requested matches what was originally stored. This can be confirmed by
using the “List Names” command. For additional information, refer to “Phonebook” in this section.
2. Replace one of the names being confused with a new name.
Monitor, climate, audio, phone and voice recognition systems4-125
TROUBLESHOOTING GUIDE
The system should respond correctly to all voice
commands without difficulty. If problems are en-
countered, follow the solutions given in this guide
for the appropriate error.
Where the solutions are listed by number, try
each solution in turn, starting with number one,
until the problem is resolved.
Symptom/error messageSolution
Displays “COMMAND NOT RECOG-
NIZED” or the system fails to interpret
the command correctly. 1. Ensure that the command format is valid, refer to “Standard Mode command list” or “Alternate Command Mode command list” in this
section.
2. Speak clearly using your normal speech pattern and at a level appropriate to the ambient noise level.
3. Ensure that the ambient noise level is not excessive, for example, windows open or defrost on.
NOTE:
If it is too noisy to use the phone, it is likely that voice commands will not be recognized.
The system consistently selects the
wrong voicetag in the phonebook. 1. Ensure that the voicetag requested matches what was originally stored. For additional information, refer to “Bluetooth® Hands-Free
Phone System with Navigation System” in this section.
2. Replace one of the voicetags being confused with a different voicetag.
Monitor, climate, audio, phone and voice recognition systems4-155
8 Maintenance and do-it-yourself
Maintenance requirements..........................8-2
General maintenance ..............................8-2
Explanation of general maintenance items .........8-2
Maintenance precautions ...........................8-5
Engine compartment check locations ................8-7
Engine cooling system .............................8-8
Checking engine coolant level ...................8-9
Changing engine coolant ........................8-9
Inverter cooling system ............................ 8-10
Checking inverter coolant level ..................8-10
Changing inverter coolant ......................8-11
Engine oil ........................................ 8-11
Checking engine oil level .......................8-11
Changing engine oil ........................... 8-12
Changing engine oil filter .......................8-13
Continuously Variable Transmission (CVT) fluid ......8-14
Power steering fluid ............................... 8-15
Brake fluid ....................................... 8-15
Windshield-washer fluid ........................... 8-16
Windshield-washer fluid reservoir ...............8-16
12-Volt Battery ................................... 8-17
Jump starting ................................. 8-18
Drive belt ........................................ 8-19Spark plugs
...................................... 8-19
Replacing spark plugs ......................... 8-19
Air cleaner ....................................... 8-20
In-cabin microfilter ............................. 8-20
Windshield wiper blades .......................... 8-21
Cleaning ..................................... 8-21
Replacing .................................... 8-21
Brakes .......................................... 8-22
Fuses ........................................... 8-23
Engine compartment ........................... 8-23
Passenger compartment .......................8-24
Battery replacement .............................. 8-25
INFINITI Intelligent Key ......................... 8-25
Lights ........................................... 8-27
Headlights .................................... 8-27
Fog lights ..................................... 8-27
Exterior and
interior lights ....................... 8-27
Wheels and tires ................................. 8-29
Tire pressure .................................. 8-29
Tire labeling ................................... 8-32
Types of tires .................................. 8-35
Tire chains .................................... 8-36
Changing wheels and tires .....................8-37
QR25DER engine
1. Power steering fluid reservoir
2. Engine coolant reservoir
3. Drive belt location
4. Fuse box
5. Engine oil filler cap
6. Inverter coolant reservoir
7. Brake fluid reservoir
8. Air cleaner
9. Fuse/Fusible link box and remote posi-tive battery terminal
10. Fuse box
11 Fuse/Fusible link box
12. Fuse/Fusible link box
13. 12-volt battery
14. Engine oil dipstick
15. Radiator cap
16. Windshield-washer fluid reservoir
NOTE:
Hybrid system engine compartment cov-
er(s) removed for clarity.
LDI2514
ENGINE COMPARTMENT CHECK
LOCATIONS
Maintenance and do-it-yourself8-7
Under some driving or climate conditions, occa-
sional brake squeak, squeal or other noise may
be heard. Occasional brake noise during light to
moderate stops is normal and does not affect the
function or performance of the brake system.
Proper brake inspection intervals should
be followed.For additional information regard-
ing brake inspections, refer to the appropriate
maintenance schedule information in the
“INFINITI Service and Maintenance Guide”.
ENGINE COMPARTMENT
WARNING
Never use a fuse of higher or lower amper-
age rating than that specified on the fuse
box cover. This could damage the electri-
cal system or electronic control units or
cause a fire.
If any electrical equipment does not come on,
check for an open fuse. 1. Be sure the ignition switch and the headlight switch are OFF.
2. Open the engine hood. 3. Remove the fuse box cover by pushing the
tab and lifting the cover up.
4. Remove the fuse with the fuse puller. The fuse puller is located in the fuse block in the
passenger compartment.
LDI2267
FUSES
Maintenance and do-it-yourself8-23
5. If the fuse is openA, replace it with a new
fuse
B.
6. If a new fuse also opens, have the electrical system checked and repaired. It is recom-
mended that you visit an INFINITI retailer for
this service.
Fusible links
If the electrical equipment does not operate and
fuses are in good condition, check the fusible
links. If any of these fusible links are melted,
replace with only Genuine NISSAN parts.
PASSENGER COMPARTMENT
WARNING
Never use a fuse of higher or lower amper-
age rating than that specified on the fuse box
cover. This could damage the electrical sys-
tem or electronic control units or cause a fire.
If any electrical equipment does not operate,
check for an open fuse.
1. Be sure the ignition switch and the headlight switch are OFF.
2. Pull the fuse box cover to remove.
3. Remove the fuse with the fuse puller. 4. If the fuse is open
A, replace it with an
equivalent good fuse
B.
5. Push the fuse box cover to install.
6. If a new fuse also opens, have the electrical system checked and repaired. It is recom-
mended that you visit an INFINITI retailer for
this service.
LDI0456LDI2092LDI0456
8-24Maintenance and do-it-yourself
Wire color designation for electric trailer brake
controller jumper harness.
WIRE COLOR NOTE
RED/GREENVehicle stop lamp switch to
trailer brake controller.
BLACK Brake controller ground (-) .
BROWN/WHITE Trailer brake controller switched output.
RED/BLUE Not used
RED Fused trailer brake controller
battery feed (B+) .
3. Peel off the tape and connect the jumper
harness to the connector.
4. Release the parking brake.
5. Install the aftermarket electric trailer brake controller according to the manufacturer’s
instructions.
Pre-towing tips
●Be certain your vehicle maintains a level
position when a loaded and/or unloaded
trailer is hitched. Do not drive the vehicle if it
has an abnormal nose-up or nose-down
condition; check for improper tongue load,
overload, worn suspension or other possible
causes of either condition.
● Always secure items in the trailer to prevent
load shift while driving. ●
Keep the cargo load as low as possible in
the trailer to keep the trailer center of gravity
low.
● Load the trailer so approximately 60% of the
trailer load is in the front half and 40% is in
the back half. Also make sure the load is
balanced side to side.
● Check your hitch, trailer tire pressure, ve-
hicle tire pressure, trailer light operation, and
trailer wheel lug nuts every time you attach a
trailer to the vehicle.
● Be certain your rearview mirrors conform to
all federal, state or local regulations. If not,
install any mirrors required for towing before
driving the vehicle.
● Determine the overall height of the vehicle
and trailer so the required clearance is
known.Trailer towing tips
In order to gain skill and an understanding of the
vehicle’s behavior, you should practice turning,
stopping and backing up in an area which is free
from traffic. Steering stability and braking perfor-
mance will be somewhat different than under
normal driving conditions.
● Always secure items in the trailer to prevent
load shift while driving. ●
Lock the trailer hitch coupler with a pin or
lock to prevent the coupler from inadver-
tently becoming unlatched.
● Avoid abrupt starts, acceleration or stops.
● Avoid sharp turns or lane changes.
● Always drive your vehicle at a moderate
speed.
● When backing up, hold the bottom of the
steering wheel with one hand. Move your
hand in the direction in which you want the
trailer to go. Make small corrections and
back up slowly. If possible, have someone
guide you when you are backing up.
Always block the wheels on both vehicle and
trailer when parking. Parking on a slope is not
recommended; however, if you must do so:
CAUTION
If you move the shift selector to the P
(Park) position before blocking the
wheels and applying the parking brake,
transmission damage could occur.
1. Apply and hold the brake pedal.
2. Have someone place blocks on the downhill side of the vehicle and trailer wheels.
9-26Technical and consumer information
F
Flashers (See hazard warning flasher switch) . .6-2
Flat tire .......................6-3
Floor mat positioning aid .............7-6
Fluid Brake fluid ..................8-15
Capacities and recommended
fuel/lubricants .................9-2
Continuously Variable Transmission (CVT)
fluid ......................8-14
Engine coolant .................8-8
Engine oil ...................8-11
Inverter coolant ............8-10, 8-11
Power steering fluid .............8-15
Windshield-washer fluid ...........8-16
F.M.V.S.S. certification label ...........9-11
Fog light switch .................2-43
Forward Emergency Braking (FEB) .......2-9
Front air bag system
(See supplemental restraint system) ......1-55
Front power seat adjustment ...........1-3
Front seats .....................1-2
Fuel Capacities and recommended
fuel/lubricants .................9-2
Fuel economy ................5-131
Fuel-filler door and cap ...........3-27
Fuel gauge ...................2-6
Fuel octane rating ...............9-5
Fuel recommendation .............9-4
Loose fuel cap warning ...........2-30
Fuel Cell Vehicle (FCV) System Tire pressure .................8-29
Fuel-filler door ..................3-27 Fuel gauge
.....................2-6
Fuses .......................8-23
Fusible links ...................8-24
G
Garage door opener, HomeLink® Universal
Transceiver .........2-68, 2-69, 2-71, 2-72
Gascap .....................3-27
Gauge Fuel gauge ...................2-6
Odometer ...................2-5
P ower meter .................
.2-6
Speedometer .................2-5
Tachometer ..................2-5
Trip odometer .................2-5
General maintenance ...............8-2
Glove box .....................2-54
Glove box lock ..................2-54
H
Hands-free phone system,
Bluetooth® ...............4-112, 4-126
Hazard warning flasher switch ..........6-2
Headlight aiming control ............2-41
Headlight and turn signal switch ........2-38
Headlight control switch ............2-39
Headlights ....................8-27
Headlights, aiming control ............2-41
Head restraints ..................1-10
Heated rear seats ................2-45
Heated seats ...............2-44, 2-46
Heated steering wheel .............2-47 Heater
Heater and air conditioner (automatic)
(if so equipped) ...............4-49
Heater and air conditioner controls .....4-50
Heater operation ...............4-50
Heater and air conditioner (automatic) .....4-49
High voltage components ..........HEV-11
HomeLink® Universal
Transceiver .........2-68, 2-69, 2-71, 2-72
Hood .......................3-21
Hook Luggage hook ................2-58
Horn .......................2-43
Hybrid System Stops operating while driving .........6-9
Vehicle does not start ............6-10
Hybrid vehicle characteristics ........HEV-12
I
Ignition Switch Push-Button Ignition Switch ........5-13
Image viewer .................. .4-22
Immobilizer
system ................5-16
Important vehicle information label .......9-11
In-cabin microfilter ................8-20
Increasing fuel economy ............5-131
Indicator lights and audible reminders
(See warning/indicator lights and audible
reminders) ..................2-7, 2-8
INFINITI Drive mode selector ..........5-23
INFINITI Intelligent Key System .......3-2, 3-7
INFINITI vehicle immobilizer
system ................2-34, 3-4, 5-16
INFINITI voice recognition system .......4-138
10-3