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CUSTOMER INFORMATION
CUSTOMER INFORMATION
Contact Us
Honda dealer personnel are trained professionals. They should be able to answer
all your questions. If you encounter a problem that your dealership does not solve
to your satisfaction, please discuss it with the dealership’s service manager or
general manager. If you are dissatisfied with the decision made by the dealership’s
management, contact Honda Automobile Customer Service.
U.S. owners
American Honda Motor Co., Inc.
Honda Automobile Customer Service
1919 Torrance Blvd.
Mail Stop 500-2N-7A
Torrance, CA 90501-2746
Tel: (800) 999-1009
In Puerto Rico and
the U.S. Virgin Islands
Bella International
P.O. Box 190816
San Juan, PR 00919-0816
Tel: (787) 620-7546
When you call or write, please give us the following information:
•
Vehicle Identification Number
• Date of purchase
• Odometer reading of your vehicle
•
Your name, address, and telephone number
• A detailed description of the problem
• Name of the dealer who sold the vehicle to you Canadian owners
Honda Canada, Inc.
Customer Relations
180 Honda Blvd.
Markham, ON
L6C 0H9
Tel: (888) 946-6329
Fax: (877) 939-0909
e-mail: [email protected]
Q:
Why can’t I select an item using the selector knob or touchscreen*?
A: To prevent driver distraction, certain items are limited or inoperable while the
vehicle is moving. Use voice commands or pull over to select the items.
Q: Where can I find the vehicle identification number (VIN)?
A: Check the label on the driver’s doorjamb.
*if equipped
Honda Roadside Assistance
24-hour emergency road service is available to you in the United States and Canada
throughout your 3-year/36,000-mile warranty term. Services include jump starting,
flat tire and lockout assistance, towing, and more (limitations apply\
).
Call (866) 864-5211 (U.S.) or (800) 465-7587 (Canada).
Warranty Coverages
Below is a brief summary of the warranties covering your new vehicle.
New Vehicle Limited Warranty: Covers your new vehicle, except for the emissions
control system and accessories, against defects in materials and workman\
ship.
Emissions Control Systems Defects Warranty and Emissions Performance
Warranty: Covers your vehicle’s emissions control systems. Time, mileage, and
coverage are conditional.
Seat Belt Limited Warranty:
Covers seat belts that fail to function properly.
Rust Perforation Limited Warranty: Covers all exterior body panels that rust through
from the inside.
Accessory Limited Warranty: Covers Honda accessories.
Replacement Parts Limited Warranty: Covers all Honda replacement parts against
defects in materials and workmanship.
Replacement Battery Limited Warranty: Provides prorated coverage for a
replacement battery purchased from a Honda dealer.
Replacement Muffler Lifetime Limited Warranty: Covers a replacement muffler for
the duration of the ownership.
Restrictions and exclusions apply to all these warranties. See the Warranty Manual
on the Owner Information CD or at owners.honda.com (U.S.) or myhonda.ca
(Canada) for complete descriptions of each warranty, including time, mileage, and
other conditional limitations.
Your vehicle’s original tires are covered by their manufacturer. Tire warranty
information can be found on the Owner Information CD or at owners.honda.com
(U.S.) or myhonda.ca (Canada).
