2016 GMC YUKON phone

GMC Yukon/Yukon XL Owner Manual (GMNA-Localizing-U.S/Canada-
9159297) - 2016 - CRC - 10/12/15
Customer Information 383
available at its Customer Assistance
Center. Any TTY user in the U.S.
can communicate with GMC by
dialing: 1-888-889-2438. TTY users
in Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.gmc.com
The GMC online owner experience
is a one-stop resource that allows
interaction with GMC and keeps
important vehicle-specific
information in one place.
Membership Benefits
E(Vehicle Information) :
Download owner manuals and view
vehicle-specific how-to videos.
G(Maintenance Information) :
View maintenance schedules,
alerts, and OnStar onboard vehicle
diagnostic information. Schedule
service appointments.
I(Service History) : View and
print dealer-recorded service
records and self-recorded service
records.
D(Preferred Dealer
Information) : Select a preferred
dealer and view dealer location,
maps, phone numbers, and hours.
r(Warranty Tracking
Information) : Track your vehicle’s
warranty information.
J(Recall Information) : View
active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number
(VIN) 0377.
H(Other Account Information) :
View GM Card, SiriusXM Satellite
radio (if equipped), and OnStar
account information (if equipped).
F(Live Chat Support) : Chat live
with online help representatives.
Visit my.gmc.com to register your
vehicle.
GMC Owner Centre (Canada)
gmcowner.ca
Take a trip to the GMC Owner
Centre:
. Chat live with online help
representatives. .
Use the Vehicle Tools section.
. Access third party enthusiast
sites and social media networks.
. Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Features and Auto Care
Sections.
. Download the owner manual for
your vehicle, quickly and easily.
. Find the GMC-recommended
maintenance services for your
vehicle.
GM Mobility
Reimbursement Program

GMC Yukon/Yukon XL Owner Manual (GMNA-Localizing-U.S/Canada-
9159297) - 2016 - CRC - 10/12/15
384 Customer Information
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility Program. Visit www.gm.ca
or call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-888-881-3302; (Text Telephone
(TTY): 1-888-889-2438).
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number.
. Telephone number of your
location.
. Location of the vehicle
. Model, year, color, and license
plate number of the vehicle.
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
. Description of the problem.
Coverage
Services are provided for the
duration of the vehicle's powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered. Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
GMC reserve the right to make any
changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
GMC reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have
OnStar
®. For security reasons,
the driver must present
identification before this service
is given.

GMC Yukon/Yukon XL Owner Manual (GMNA-Localizing-U.S/Canada-
9159297) - 2016 - CRC - 10/12/15
388 Customer Information
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state-of-the-art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will notspecify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance
Program
0384.
Gather the following information:
. Driver name, address, and
telephone number.
. Driver license number.
. Owner name, address, and
telephone number.
. Vehicle license plate number.
. Vehicle make, model, and
model year.
. Vehicle Identification
Number (VIN).
. Insurance company and policy
number.
. General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.

GMC Yukon/Yukon XL Owner Manual (GMNA-Localizing-U.S/Canada-
9159297) - 2016 - CRC - 10/12/15
Customer Information 393
OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
SeeOnStar Additional
Information 0398.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

GMC Yukon/Yukon XL Owner Manual (GMNA-Localizing-U.S/Canada-
9159297) - 2016 - CRC - 10/12/15
OnStar 399
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance,
Advanced Diagnostics, Remote
Services, Roadside Assistance,
Turn-by-Turn Navigation, and
Hands-Free Calling are available on
most vehicles. Not all OnStar
services are available everywhere
or on all vehicles. For more
information, a full description of
OnStar services, system limitations,
and OnStar terms and conditions:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080. .
Press
Qto speak with an
Advisor.
OnStar services cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service. See
Radio Frequency
Statement 0390.
Services for People with
Disabilities
Advisors provide services to help
Subscribers with physical disabilities
and medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.

GMC Yukon/Yukon XL Owner Manual (GMNA-Localizing-U.S/Canada-
9159297) - 2016 - CRC - 10/12/15
406 Index
Check (cont'd)Malfunction Indicator
Engine Light . . . . . . . . . . . . . . . . 142
Child Restraints
Infants and Young Children . . . 100
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . 105
Older Children . . . . . . . . . . . . . . . . . . 98
Securing . . . . . . . . . . . . .113, 114, 116
Systems . . . . . . . . . . . . . . . . . . . . . . 102
Child-View Mirror . . . . . . . . . . . . . . . . 56
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 354
Interior Care . . . . . . . . . . . . . . . . . . 358
Climate Control Systems Dual Automatic . . . . . . . . . . . . . . . 184
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Cluster, Instrument . . . . . . . . . . . . . 134
Collision Damage Repair . . . . . . . 387
Compartments
Storage . . . . . . . . . . . . . . . . . . . . . . . .119
Compass . . . . . . . . . . . . . . . . . . . . . . . 128
Messages . . . . . . . . . . . . . . . . . . . . 153
Connections OnStar
®. . . . . . . . . . . . . . . . . . . . . . 396 Control
Traction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . 232
Control of a Vehicle . . . . . . . . . . . . . 194
Convex Mirrors . . . . . . . . . . . . . . . . . . 53
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . . . 287
Engine Temperature Gauge . . 138
Cooling System . . . . . . . . . . . . . . . . . 286 Engine Messages . . . . . . . . . . . . 154
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . 386
Cover Cargo . . . . . . . . . . . . . . . . . . . . . . . . . 121
Cruise Control . . . . . . . . . . . . . . . . . . 235 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Messages . . . . . . . . . . . . . . . . . . . . 153
Cruise Control, Adaptive . . . . . . . . 238
Cupholders . . . . . . . . . . . . . . . . . . . . . 119
Customer Assistance . . . . . . . . . . . 382 Offices . . . . . . . . . . . . . . . . . . . . . . . . 382
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . 382
Customer Information Service Publications
Ordering Information . . . . . . . . 389
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 380
D
Damage Repair, Collision . . . . . . . 387
Danger, Warning, and Caution . . . . 2
Data Recorders, Event . . . . . . . . . 392
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . . . 176
Defensive Driving . . . . . . . . . . . . . . . 194
Delayed Locking . . . . . . . . . . . . . . . . . 43
Diagnostics OnStar
®. . . . . . . . . . . . . . . . . . . . . . 398
Distracted Driving . . . . . . . . . . . . . . . 193
Dome Lamps . . . . . . . . . . . . . . . . . . . 180
Door Ajar Messages . . . . . . . . . . . . . . . 154
Delayed Locking . . . . . . . . . . . . . . . . 43
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Power Locks . . . . . . . . . . . . . . . . . . . . 42
Drive Belt Routing, Engine . . . . . . 379
Driver Assistance Systems . . . . . 244
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . 149
Driving Assistance Systems . . . . . . . . . . 248
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 260
Defensive . . . . . . . . . . . . . . . . . . . . . 194
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 194
For Better Fuel Economy . . . . . . . 26

GMC Yukon/Yukon XL Owner Manual (GMNA-Localizing-U.S/Canada-
9159297) - 2016 - CRC - 10/12/15
Index 413
Service (cont'd)Engine Soon Light . . . . . . . . . . . . 142
Maintenance Records . . . . . . . . 376
Maintenance, General
Information . . . . . . . . . . . . . . . . . . 363
Parts Identification Label . . . . . 377
Publications Ordering Information . . . . . . . . . . . . . . . . . . 389
Scheduling Appointments . . . . . 386
Services Special Application . . . . . . . . . . . 370
Servicing the Airbag . . . . . . . . . . . . . 96
Shift Lock Control Function Check, Automatic
Transmission . . . . . . . . . . . . . . . . . . 298
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 217
Out of Park . . . . . . . . . . . . . . . . . . . 218
Side Blind Zone Alert (SBZA) . . . 251
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 178
Special Application Services . . . . 370
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . . 378
Speedometer . . . . . . . . . . . . . . . . . . . 136
StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . 146
Start Assist, Hills . . . . . . . . . . . . . . . 232 Start Vehicle, Remote . . . . . . . . . . . 40
Starter Switch Check . . . . . . . . . . . 297
Starting the Engine . . . . . . . . . . . . . 213
Starting the Vehicle
Messages . . . . . . . . . . . . . . . . . . . . . 160
Steering . . . . . . . . . . . . . . . . . . . . . . . . 195 Heated Wheel . . . . . . . . . . . . . . . . 125
Wheel Adjustment . . . . . . . . . . . . 124
Wheel Controls . . . . . . . . . . . . . . . 125
Steering System Messages . . . . . 160
Steps Power Assist . . . . . . . . . . . . . . . . . . . 48
Stoplamps and Back-up Lamps Bulb Replacement . . . . . . . . . . . . 302
Storage Rear . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Storage Areas Armrest . . . . . . . . . . . . . . . . . . . . . . . 120
Cargo Cover . . . . . . . . . . . . . . . . . . 121
Center Console . . . . . . . . . . . . . . . 120
Glove Box . . . . . . . . . . . . . . . . . . . . .119
Instrument Panel . . . . . . . . . . . . . .119
Roof Rack System . . . . . . . . . . . . 122
Sunglasses . . . . . . . . . . . . . . . . . . . 120
Storage Compartments . . . . . . . . . 119
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 204
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 59
Sunglass Storage . . . . . . . . . . . . . . . 120 Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System
Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 248
Infotainment . . . . . . . . . . . . . 183, 393
Noise Control . . . . . . . . . . . . . . . . . 296
Roof Rack . . . . . . . . . . . . . . . . . . . . 122
Systems Driver Assistance . . . . . . . . . . . . . 244
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 136
TaillampsBulb Replacement . . . . . . . . . . . . 302
Text Telephone (TTY) Users . . . . 382
Theft-Deterrent Systems . . . . . 51, 52 Immobilizer . . . . . . . . . . . . . . . . . . . . . 51
Third-Row Seats . . . . . . . . . . . . . . . . . 73
Throttle, Adjustable . . . . . . . . . . . . . 209
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314 All-Season . . . . . . . . . . . . . . . . . . . . 315
All-Terrain . . . . . . . . . . . . . . . . . . . . 316
Buying New Tires . . . . . . . . . . . . . 329
Chains . . . . . . . . . . . . . . . . . . . . . . . . 333
Changing . . . . . . . . . . . . . . . . . . . . . 335
Designations . . . . . . . . . . . . . . . . . 317
Different Size . . . . . . . . . . . . . . . . . 330