2016 GMC SIERRA phone

GMC Sierra Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234758) - 2016 - crc - 11/9/15
476 Customer Information
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility Program. Visit www.gm.ca
or call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-888-881-3302; (Text Telephone
(TTY): 1-888-889-2438).
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number.
. Telephone number of your
location.
. Location of the vehicle
. Model, year, color, and license
plate number of the vehicle.
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
. Description of the problem.
Coverage
Services are provided for the
duration of the vehicle's powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
GMC reserve the right to make any
changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
GMC reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.

GMC Sierra Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234758) - 2016 - crc - 11/9/15
480 Customer Information
Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for the vehicle.
As a result, these parts may fit
poorly, exhibit premature durability/
corrosion problems, and may not
perform properly in subsequent
collisions. Aftermarket parts are not
covered by the GM New Vehicle
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state-of-the-art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacementparts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance
Program
0476.
Gather the following information:
. Driver name, address, and
telephone number.
. Driver license number.
. Owner name, address, and
telephone number.
. Vehicle license plate number.

GMC Sierra Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234758) - 2016 - crc - 11/9/15
Customer Information 485
GM will not access these data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar®
If the vehicle is equipped with
OnStar®and has an active
subscription, additional data may be
collected through the OnStar
system. This includes information
about the vehicle’s operation;
collisions involving the vehicle; the
use of the vehicle and its features;
and, in certain situations, the
location and approximate GPS
speed of the vehicle. Refer to the OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
See
OnStar Additional
Information 0490.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

GMC Sierra Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234758) - 2016 - crc - 11/9/15
OnStar 491
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance,
Advanced Diagnostics, Remote
Services, Roadside Assistance,
Turn-by-Turn Navigation, and
Hands-Free Calling are available on
most vehicles. Not all OnStar
services are available everywhere
or on all vehicles. For more
information, a full description of
OnStar services, system limitations,
and OnStar terms and conditions:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080. .
Press
Qto speak with an
Advisor.
OnStar services cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service. See
Radio Frequency
Statement 0482.
Services for People with
Disabilities
Advisors provide services to help
Subscribers with physical disabilities
and medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.

GMC Sierra Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234758) - 2016 - crc - 11/9/15
498 Index
California (cont'd)Perchlorate Materials
Requirements . . . . . . . . . . . . . . . 356
California
Proposition
65 Warning . . . . . . . . . .355, 382, 434
Canadian Vehicle Owners . . . . . . . . 2
Capacities and Specifications . . . . . . . . . . . . . . . . . 468
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 285
Tailgate . . . . . . . . . . . . . . . . . . . . . . . . . 40
Winter Driving . . . . . . . . . . . . . . . . 267
Cargo
Tie-Downs . . . . . . . . . . . . . . . . . . . . .119
Cargo Lamp . . . . . . . . . . . . . . . . . . . . 181
Caution, Danger, and Warning . . . . 3
CD Player . . . . . . . . . . . . . . . . . . . . . . 203
Center Console Storage . . . . . . . . 118
Center High-Mounted Stoplamp (CHMSL) and
Cargo Lamp . . . . . . . . . . . . . . . . . . . 390
Center Seat . . . . . . . . . . . . . . . . . . . . . 57
Chains, Tire . . . . . . . . . . . . . . . . . . . . 422
Charging
Wireless . . . . . . . . . . . . . . . . . . . . . . 128
Charging System Light . . . . . . . . . 140 Check
Ignition Transmission Lock . . . 387
Malfunction Indicator
Engine Light . . . . . . . . . . . . . . . . 141
Child Restraints Infants and Young Children . . . . . 88
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . . . 94
Older Children . . . . . . . . . . . . . . . . . . 87
Securing . . . . . . . . . . . . . . . . . 105, 108
Systems . . . . . . . . . . . . . . . . . . . . . . . . 91
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 444
Interior Care . . . . . . . . . . . . . . . . . . 449
Climate Control Systems . . . . . . . . . . . . . . . . . 246, 248
Air Conditioning . . . . . . . . . 246, 248
Dual Automatic . . . . . . . . . . . . . . . 250
Heating . . . . . . . . . . . . . . . . . . 246, 248
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Cluster, Instrument . . . . . . . . . . . . . 130
Collision Damage Repair . . . . . . . 479
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . .117
Compass . . . . . . . . . . . . . . . . . . . . . . . 125
Messages . . . . . . . . . . . . . . . . . . . . 154
Connections OnStar
®. . . . . . . . . . . . . . . . . . . . . . 488 Control . . . . . . . . . . . . . . . . . . . . . . . . . 305
Traction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . 303
Control Light Hill Descent . . . . . . . . . . . . . . . . . . 144
Control of a Vehicle . . . . . . . . . . . . . 258
Convex Mirrors . . . . . . . . . . . . . . . . . . 45
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . . . 373
Engine Temperature Gauge . . 135
Cooling System . . . . . . . . . . . . . . . . . 371
Engine Messages . . . . . . . . . . . . 154
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 478
Cruise Control . . . . . . . . . . . . . . . . . . 306 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Cupholders . . . . . . . . . . . . . . . . . . . . . 117
Customer Assistance . . . . . . . . . . . 475 Offices . . . . . . . . . . . . . . . . . . . . . . . . 474
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 475
Customer Information Service PublicationsOrdering Information . . . . . . . . 481
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . 472

GMC Sierra Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234758) - 2016 - crc - 11/9/15
504 Index
Parking (cont'd)Brake and P (Park)
Mechanism Check . . . . . . . . . . 387
Over Things That Burn . . . . . . . 285
Parking or Backing Assistance Systems . . . . . . . . . . 309
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . . 139
Passenger Compartment Air
Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 254
Passenger Sensing System . . . . . 80
Perchlorate Materials Requirements, California . . . . . . 356
Personalization
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 163
Phone Apple CarPlay andAndroid Auto . . . . . . . . . . . . . . . . 232
Bluetooth . . . . . . . . 218, 219, 223, 228
Pickup Conversion to
Chassis Cab . . . . . . . . . . . . . . . . . . 353
Pictures and Movies . . . . . . . . . . . . . .233, 237, 238
Port
USB . . . . . . . . . . . . . . . . . . . . . 205, 208
Power Door Locks . . . . . . . . . . . . . . . . . . . . . 39 Power (cont'd)
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Outlets . . . . . . . . . . . . . . . . . . . . . . . 126
Protection, Battery . . . . . . . . . . . . 183
Retained Accessory (RAP) . . . 281
Seat Adjustment . . . . . . . . . . . . . . . . 58
Steering Fluid . . . . . . . . . . . . . . . . . 378
Windows . . . . . . . . . . . . . . . . . . . . . . . 50
Power Assist Steps . . . . . . . . . . . . . . 41
Pregnancy, Using Safety Belts . . . 69
Privacy
Vehicle Data Recording . . . . . . . 484
Program Courtesy Transportation . . . . . . 478
Proposition 65 Warning,
California . . . . . . . . . . . .355, 382, 434
R
Radio Frequency Statement . . . . 482
Radio Reception . . . . . . . . . . . . . . . . 198
RadiosAM-FM Radio . . . . . . . . . . . . 193, 195
Satellite . . . . . . . . . . . . . . . . . . 196, 197
Reading Lamps . . . . . . . . . . . . . . . . . 181
Rear Axle . . . . . . . . . . . . . . . . . . . . . . . 384 Locking . . . . . . . . . . . . . . . . . . . . . . . 305
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 63
Rear Windows . . . . . . . . . . . . . . . . . . . 52 Rearview Mirrors . . . . . . . . . . . . . . . . 49
Automatic Dimming . . . . . . . . . . . . . 50
Reclining Seatbacks . . . . . . . . . . . . . 59
Recognition Voice . . . . . . . . . . . . . . . . . . . . . . . . . .211
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 463
Records Maintenance . . . . . . . . . . . . . . . . . . 466
Recreational Vehicle Towing . . . . 439
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . 476
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . 35
Remote Vehicle Start . . . . . . . . . . . . 37
Replacement Glass . . . . . . . . . . . . . . . . . . . . . . . . . 388
Replacement Bulbs . . . . . . . . . . . . . 391
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 86
Maintenance . . . . . . . . . . . . . . . . . . 465
Replacing Airbag System . . . . . . . . 86
Replacing LATCH System Parts after a Crash . . . . . . . . . . . . 104
Replacing Safety Belt System
Parts after a Crash . . . . . . . . . . . . . 71
Reporting Safety Defects Canadian Government . . . . . . . . 483

GMC Sierra Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234758) - 2016 - crc - 11/9/15
506 Index
Signals, Turn andLane-Change . . . . . . . . . . . . . . . . . 179
Snow Plow . . . . . . . . . . . . . . . . . . . . . 349
Software Updates . . . . . . . . . . . . . . 193
Special Application Services . . . . 460
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . . 468
Speedometer . . . . . . . . . . . . . . . . . . . 133
StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . 145
Start Assist, Hills . . . . . . . . . . . . . . . 302
Start Vehicle, Remote . . . . . . . . . . . 37
Starter Switch Check . . . . . . . . . . . 386
Starting the Engine . . . . . . . . . . . . . 279
Steering . . . . . . . . . . . . . . . . . . . . . . . . 259 Fluid, Power . . . . . . . . . . . . . . . . . . 378
Heated Wheel . . . . . . . . . . . . . . . . 123
Wheel Adjustment . . . . . . . . . . . . 122
Wheel Controls . . . . . . . . . . . . . . . 123
Steering System Messages . . . . . 159
Steps Power Assist . . . . . . . . . . . . . . . . . . . 41
Stoplamps and Back-up Lamps Bulb Replacement . . . . . . . . . . . . 389
Storage Areas
Center Console . . . . . . . . . . . . . . . .118
Floor Console . . . . . . . . . . . . . . . . .119
Glove Box . . . . . . . . . . . . . . . . . . . . .117 Storage Areas (cont'd)
Instrument Panel . . . . . . . . . . . . . .117
Sunglasses . . . . . . . . . . . . . . . . . . . .118
Storage Compartments . . . . . . . . . 117
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 268
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 53
Sunglass Storage . . . . . . . . . . . . . . . 118
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Switches
Airbag On-Off . . . . . . . . . . . . . . . . . . . 78
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 312
Infotainment . . . . . . . . . . . . . 185, 485
Noise Control . . . . . . . . . . . . . . . . . 385
Systems Driver Assistance . . . . . . . . . . . . . 309
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 133
Tailgate . . . . . . . . . . . . . . . . . . . . . . . . . . 40
TaillampsBulb Replacement . . . . . . . . . . . . 389
Text Telephone (TTY) Users . . . . 475
Theft-Deterrent Systems . . . . . . . . . 44 Immobilizer . . . . . . . . . . . . . . . . . . . . . 44
Throttle, Adjustable . . . . . . . . . . . . . 277
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 399
All-Season . . . . . . . . . . . . . . . . . . . . 400
All-Terrain . . . . . . . . . . . . . . . . . . . . 401
Buying New Tires . . . . . . . . . . . . . 417
Chains . . . . . . . . . . . . . . . . . . . . . . . . 422
Changing . . . . . . . . . . . . . . . . . . . . . 424
Designations . . . . . . . . . . . . . . . . . 404
Different Size . . . . . . . . . . . . . . . . . 419
Full-Size Spare . . . . . . . . . . . . . . . 433
If a Tire Goes Flat . . . . . . . . . . . . 423
Inspection . . . . . . . . . . . . . . . . . . . . 414
Low Profile . . . . . . . . . . . . . . . . . . . 401
Messages . . . . . . . . . . . . . . . . . . . . 159
Pressure . . . . . . . . . . . . . . . . . . . . . . 409
Pressure Light . . . . . . . . . . . . . . . . 146
Pressure Monitor Operation . . 410
Pressure Monitor System . . . . . 409
Rotation . . . . . . . . . . . . . . . . . . . . . . 414
Sidewall Labeling . . . . . . . . . . . . . 401
Terminology and Definitions . . 405
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . . . 419
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . 421
Wheel Replacement . . . . . . . . . . 421
When It Is Time for New
Tires . . . . . . . . . . . . . . . . . . . . . . . . 416
Winter . . . . . . . . . . . . . . . . . . . . . . . . 400