2016 GMC SIERRA DENALI phone

GMC Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234761) - 2016 - crc - 7/24/15
366 Customer Information
available at its Customer Assistance
Center. Any TTY user in the U.S.
can communicate with GMC by
dialing: 1-888-889-2438. TTY users
in Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.gmc.com
The GMC online owner experience
is a one-stop resource that allows
interaction with GMC and keeps
important vehicle-specific
information in one place.
Membership Benefits
E(Vehicle Information) :
Download owner manuals and view
vehicle-specific how-to videos.
G(Maintenance Information) :
View maintenance schedules,
alerts, and OnStar onboard vehicle
diagnostic information. Schedule
service appointments.
I(Service History) : View and
print dealer-recorded service
records and self-recorded service
records.
D(Preferred Dealer
Information) : Select a preferred
dealer and view dealer location,
maps, phone numbers, and hours.
r(Warranty Tracking
Information) : Track your vehicle’s
warranty information.
J(Recall Information) : View
active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 359.
H(Other Account Information) :
View GM Card, SiriusXM Satellite
radio (if equipped), and OnStar
account information (if equipped).
F(Live Chat Support) : Chat live
with online help representatives.
Visit my.gmc.com to register your
vehicle.
GMC Owner Centre (Canada)
gmcowner.ca
Take a trip to the GMC Owner
Centre:
. Chat live with online help
representatives. .
Use the Vehicle Tools section.
. Access third party enthusiast
sites and social media networks.
. Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Features and Auto Care
Sections.
. Download the owner manual for
your vehicle, quickly and easily.
. Find the GMC-recommended
maintenance services for your
vehicle.
GM Mobility
Reimbursement Program
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GMC Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234761) - 2016 - crc - 7/24/15
Customer Information 367
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility Program. Visit www.gm.ca
or call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-888-881-3302; (Text Telephone
(TTY): 1-888-889-2438).
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number.
. Telephone number of your
location.
. Location of the vehicle
. Model, year, color, and license
plate number of the vehicle.
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
. Description of the problem.
Coverage
Services are provided for the
duration of the vehicle's powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered. Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
GMC reserve the right to make any
changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
GMC reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have
OnStar
®. For security reasons,
the driver must present
identification before this service
is given.
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GMC Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234761) - 2016 - crc - 7/24/15
Customer Information 371
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state-of-the-art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will notspecify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
0
367.
Gather the following information:
. Driver name, address, and
telephone number.
. Driver license number.
. Owner name, address, and
telephone number.
. Vehicle license plate number.
. Vehicle make, model, and
model year.
. Vehicle Identification
Number (VIN).
. Insurance company and policy
number.
. General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
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GMC Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234761) - 2016 - crc - 7/24/15
376 Customer Information
OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
SeeOnStar Additional Information
0 381.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.
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GMC Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234761) - 2016 - crc - 7/24/15
382 OnStar
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance,
Advanced Diagnostics, Remote
Services, Roadside Assistance,
Turn-by-Turn Navigation, and
Hands-Free Calling are available on
most vehicles. Not all OnStar
services are available everywhere
or on all vehicles. For more
information, a full description of
OnStar services, system limitations,
and OnStar terms and conditions:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080. .
Press
Qto speak with an
Advisor.
OnStar services cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service. See
Radio Frequency Statement
0 373.
Services for People with
Disabilities
Advisors provide services to help
Subscribers with physical disabilities
and medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
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GMC Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234761) - 2016 - crc - 7/24/15
Index 389
Check (cont'd)Malfunction Indicator
Engine Light . . . . . . . . . . . . . . . . .115
Child Restraints
Infants and Young Children . . . . . 75
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . . . 80
Older Children . . . . . . . . . . . . . . . . . . 73
Securing . . . . . . . . . . . . . . . . . . . . 87, 89
Systems . . . . . . . . . . . . . . . . . . . . . . . . 77
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 335
Interior Care . . . . . . . . . . . . . . . . . . 340
Climate Control Systems
Dual Automatic . . . . . . . . . . . . . . . 157
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Cluster, Instrument . . . . . . . . . . . . . 106
Collision Damage Repair . . . . . . . 370
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . 94
Compass . . . . . . . . . . . . . . . . . . . . . . . 101 Messages . . . . . . . . . . . . . . . . . . . . 127
Connections
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 379
Control . . . . . . . . . . . . . . . . . . . . . . . . . 210 Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 208 Control Light
Hill Descent . . . . . . . . . . . . . . . . . . .118
Control of a Vehicle . . . . . . . . . . . . . 165
Convex Mirrors . . . . . . . . . . . . . . . . . . 38
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . . . 267
Engine Temperature Gauge . . .110
Engine TemperatureWarning Light . . . . . . . . . . . . . . . 120
Cooling System . . . . . . . . . . . . . . . . . 266 Engine Messages . . . . . . . . . . . . 128
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 369
Cruise Control . . . . . . . . . . . . . . . . . . 211 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Cupholders . . . . . . . . . . . . . . . . . . . . . . 95
Customer Assistance . . . . . . . . . . . 365
Offices . . . . . . . . . . . . . . . . . . . . . . . . 365
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 365
Customer Information
Service PublicationsOrdering Information . . . . . . . . 372
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 363
D
Damage Repair, Collision . . . . . . . 370
Danger, Warning, and Caution . . . . 3
Data Recorders, Event . . . . . . . . . 375
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . . 149
Defensive Driving . . . . . . . . . . . . . . . 165
Delayed Locking . . . . . . . . . . . . . . . . . 32
Diagnostics OnStar
®. . . . . . . . . . . . . . . . . . . . . . 381
Distracted Driving . . . . . . . . . . . . . . . 164
Dome Lamps . . . . . . . . . . . . . . . . . . . 153
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . 122
Ajar Messages . . . . . . . . . . . . . . . 127
Delayed Locking . . . . . . . . . . . . . . . . 32
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Power Locks . . . . . . . . . . . . . . . . . . . . 32
Drive Belt Routing, Engine . . . . . . 362
Driver Assistance Systems . . . . . 214
Driver Information
Center (DIC) . . . . . . . . . . . . . . . . . . 123
Driving Assistance Systems . . . . . . . . . . 218
Characteristics and
Towing Tips . . . . . . . . . . . . . . . . . 228
Defensive . . . . . . . . . . . . . . . . . . . . . 165
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 165
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GMC Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234761) - 2016 - crc - 7/24/15
396 Index
SecurityLight . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Messages . . . . . . . . . . . . . . . . . . . . 132
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 378
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . 35
Vehicle Alarm . . . . . . . . . . . . . . . . . . . 35
Service . . . . . . . . . . . . . . . . . . . . . . . . . 162
Accessories andModifications . . . . . . . . . . . . . . . . 252
Doing Your Own Work . . . . . . . . 253
Engine Soon Light . . . . . . . . . . . . .115
Maintenance Records . . . . . . . . 358
Maintenance, General Information . . . . . . . . . . . . . . . . . . 345
Parts Identification Label . . . . . 359
Publications Ordering Information . . . . . . . . . . . . . . . . . . 372
Scheduling Appointments . . . . . 369
Services Special Application . . . . . . . . . . . 352
Servicing the Airbag . . . . . . . . . . . . . 71
Shift Lock Control Function
Check, Automatic
Transmission . . . . . . . . . . . . . . . . . . 281
Shifting
Into Park . . . . . . . . . . . . . . . . . . . . . . 190
Out of Park . . . . . . . . . . . . . . . . . . . 191 Signals, Turn and
Lane-Change . . . . . . . . . . . . . . . . . 150
Snow Plow . . . . . . . . . . . . . . . . . . . . . 247
Special Application Services . . . . 352
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . . 360
Speedometer . . . . . . . . . . . . . . . . . . . 108
StabiliTrak
OFF Light . . . . . . . . . . . . . . . . . . . . . .119
Start Assist, Hills . . . . . . . . . . . . . . . 208
Start Vehicle, Remote . . . . . . . . . . . 30
Starter Switch Check . . . . . . . . . . . 281
Starting the Engine . . . . . . . . . . . . . 186
Steering . . . . . . . . . . . . . . . . . . . . . . . . 166 Fluid, Power . . . . . . . . . . . . . . . . . . 273
Heated Wheel . . . . . . . . . . . . . . . . . . 99
Wheel Adjustment . . . . . . . . . . . . . . 99
Wheel Controls . . . . . . . . . . . . . . . . . 99
Steering System Messages . . . . . 132
Steps Power Assist . . . . . . . . . . . . . . . . . . . 34
Storage Areas Center Console . . . . . . . . . . . . . . . . . 95
Floor Console . . . . . . . . . . . . . . . . . . 96
Glove Box . . . . . . . . . . . . . . . . . . . . . . 94
Instrument Panel . . . . . . . . . . . . . . . 94
Sunglasses . . . . . . . . . . . . . . . . . . . . . 95
Storage Compartments . . . . . . . . . . 94 Stuck Vehicle . . . . . . . . . . . . . . . . . . . 175
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 45
Sunglass Storage . . . . . . . . . . . . . . . . 95
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System
Forward Collision
Alert (FCA) . . . . . . . . . . . . . . . . . . 218
Infotainment . . . . . . . . . . . . . 156, 376
Noise Control . . . . . . . . . . . . . . . . . 280
Systems
Driver Assistance . . . . . . . . . . . . . 214
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 108
Tailgate . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Text Telephone (TTY) Users . . . . 365
Theft-Deterrent Systems . . . . . . . . . 37Immobilizer . . . . . . . . . . . . . . . . . . . . . 37
Throttle, Adjustable . . . . . . . . . . . . . 184
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292 All-Season . . . . . . . . . . . . . . . . . . . . 293
All-Terrain . . . . . . . . . . . . . . . . . . . . 294
Buying New Tires . . . . . . . . . . . . . 310
Chains . . . . . . . . . . . . . . . . . . . . . . . . 314
Changing . . . . . . . . . . . . . . . . . . . . . 316
Designations . . . . . . . . . . . . . . . . . 297
Different Size . . . . . . . . . . . . . . . . . .311
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