GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9159268) - 2016 - crc - 7/31/15
336 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 336
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 338
Customer Assistance for Text Telephone (TTY) Users . . . . . 338
Online Owner Center . . . . . . . . . 339
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 339
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 340
Scheduling Service Appointments . . . . . . . . . . . . . . . 342
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 342
Collision Damage Repair . . . . . 343
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 345
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 346
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 346 Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 347
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 347
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 347
Event Data Recorders . . . . . . . . 348
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 348
Infotainment System . . . . . . . . . . 349
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be
GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9159268) - 2016 - crc - 7/31/15
Customer Information 349
OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
SeeOnStar Additional Information
0 354.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.
GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9159268) - 2016 - crc - 7/31/15
364 Index
Fuel (cont'd)Additives . . . . . . . . . . . . . . . . . . . . . 231
Economy Driving . . . . . . . . . . . . . . . 25
Filling a Portable Fuel
Container . . . . . . . . . . . . . . . . . . . 232
Filling the Tank . . . . . . . . . . . . . . . 231
Foreign Countries . . . . . . . . . . . . 230
Gauge . . . . . . . . . . . . . . . . . . . . . . . . .112
Requirements, California . . . . . 230
System Messages . . . . . . . . . . . . 134
Fuses Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 266
Fuses and Circuit Breakers . . . 265
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 272
G
Garage Door Opener . . . . . . . . . . . 146Programming . . . . . . . . . . . . . . . . . 146
Gauges Engine CoolantTemperature . . . . . . . . . . . . . . . . .113
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . .112
Odometer . . . . . . . . . . . . . . . . . . . . . .112
Speedometer . . . . . . . . . . . . . . . . . .112
Tachometer . . . . . . . . . . . . . . . . . . . .112
Voltmeter . . . . . . . . . . . . . . . . . . . . . .114 Gauges (cont'd)
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . .110
General Information
Service and Maintenance . . . . . 320
Towing . . . . . . . . . . . . . . . . . . . . . . . . 233
Vehicle Care . . . . . . . . . . . . . . . . . . 242
Glove Box . . . . . . . . . . . . . . . . . . . . . . . 98
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . 339
H
Hazard Warning Flashers . . . . . . . 152
Head Restraints . . . . . . . . . . . . . . . . . 48
Head-up Display . . . . . . . . . . . . . . . . 127
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . 263
Bulb Replacement . . . . . . . . . . . . 264
Daytime Running Lamps/Automatic Headlamp
System . . . . . . . . . . . . . . . . . . . . . . 151
Delayed . . . . . . . . . . . . . . . . . . . . . . 151
Flash-to-Pass . . . . . . . . . . . . . . . . . 151
High-Beam On Light . . . . . . . . . . 122
High/Low Beam Changer . . . . . 150
Heated and Cooled Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Heated Mirrors . . . . . . . . . . . . . . . . . . . 42 Heater
Engine . . . . . . . . . . . . . . . . . . . . . . . . 207
Heating and Air Conditioning . . . 182
High Voltage Devices and Wiring . . . . . . . . . . . . . . . . . . . . . . . . . 265
High-Beam On Light . . . . . . . . . . . . 122
Hill and Mountain Roads . . . . . . . . 198
Hill Start Assist (HSA) . . . . . . . . . . 217
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
How to Wear Safety Belts Properly . . . . . . . . . . . . . . . . . . . . . . . . 60
I
Ignition Positions . . . . . . . . . . . . . . . 204
Ignition Transmission LockCheck . . . . . . . . . . . . . . . . . . . . . . . . . 261
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 39
Indicator Vehicle Ahead . . . . . . . . . . . . . . . . 120
Infants and Young Children,
Restraints . . . . . . . . . . . . . . . . . . . . . . 80
Infotainment . . . . . . . . . . . . . . . . . . . . 157
Infotainment System . . . . . . . . . . . . 349
Instrument Cluster . . . . . . . . . . . . . . 111
Instrument Panel Storage Area . . . . . . . . . . . . . . . . . . . 98
Interior Rearview Mirrors . . . . . . . . . 42
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9159268) - 2016 - crc - 7/31/15
366 Index
Memory Seats . . . . . . . . . . . . . . . . . . . 52
MessagesAirbag System . . . . . . . . . . . . . . . . 137
Battery Voltage andCharging . . . . . . . . . . . . . . . . . . . . 131
Brake System . . . . . . . . . . . . . . . . 131
Door Ajar . . . . . . . . . . . . . . . . . . . . . 132
Engine Cooling System . . . . . . . 132
Engine Oil . . . . . . . . . . . . . . . . . . . . 133
Engine Power . . . . . . . . . . . . . . . . 133
Fuel System . . . . . . . . . . . . . . . . . . 134
Key and Lock . . . . . . . . . . . . . . . . . 134
Lamp . . . . . . . . . . . . . . . . . . . . . . . . . 134
Object Detection System . . . . . 135
Ride Control System . . . . . . . . . . 136
Security . . . . . . . . . . . . . . . . . . . . . . 137
Service Vehicle . . . . . . . . . . . . . . . 137
Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Transmission . . . . . . . . . . . . . . . . . 138
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 131
Vehicle Reminder . . . . . . . . . . . . . 139
Vehicle Speed . . . . . . . . . . . . . . . . 139
Washer Fluid . . . . . . . . . . . . . . . . . 139
Mirrors Automatic Dimming . . . . . . . . . . . . . 42
Automatic Dimming
Rearview . . . . . . . . . . . . . . . . . . . . . . 43
Convex . . . . . . . . . . . . . . . . . . . . . . . . . 40 Mirrors (cont'd)
Folding . . . . . . . . . . . . . . . . . . . . . . . . . 41
Heated . . . . . . . . . . . . . . . . . . . . . . . . . 42
Manual Rearview . . . . . . . . . . . . . . . 42
Park Tilt . . . . . . . . . . . . . . . . . . . . . . . . 42
Power . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Mirrors, Interior Rearview . . . . . . . . 42
Monitor System, Tire Pressure . . . . . . . . . . . . . . . . . . . . . . 283
MP3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Multi-band Antenna . . . . . . . . . . . . . 166
N
Navigation OnStar®. . . . . . . . . . . . . . . . . . . . . . 351
Net, Convenience . . . . . . . . . . . . . . 101
New Vehicle Break-In . . . . . . . . . . . 204
O
Object Detection System Messages . . . . . . . . . . . . . . . . . . . . . 135
Odometer . . . . . . . . . . . . . . . . . . . . . . . 112
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . 196
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . 246
Engine Oil Life System . . . . . . . 249
Messages . . . . . . . . . . . . . . . . . . . . 133
Pressure Light . . . . . . . . . . . . . . . . 121 Older Children, Restraints . . . . . . . 79
Online Owner Center . . . . . . . . . . . 339
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . 348
OnStar System . . . . . . . . . . . . . . . . . 170
OnStar
®Additional
Information . . . . . . . . . . . . . . . . . . . . 354
OnStar
®Connections . . . . . . . . . . . 352
OnStar®Diagnostics . . . . . . . . . . . . 354
OnStar®Emergency . . . . . . . . . . . . 351
OnStar®Navigation . . . . . . . . . . . . . 351
OnStar®Overview . . . . . . . . . . . . . . 350
OnStar®Security . . . . . . . . . . . . . . . 351
Operating Mode Overheated EngineProtection . . . . . . . . . . . . . . . . . . . 256
Operation
Infotainment System . . . . . . . . . . 159
Ordering Service Publications . . . . . . . . . . 345
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . 108
Overheated Engine Protection Operating Mode . . . . 256
Overheating, Engine . . . . . . . . . . . . 255
Overview . . . . . . . . . . . . . . . . . . . . . . . 159
GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9159268) - 2016 - crc - 7/31/15
Index 369
StabiliTrakIndicator Light . . . . . . . . . . . . . . . . 120
Start Assist, Hills . . . . . . . . . . . . . . . 217
Start Vehicle, Remote . . . . . . . . . . . 31
Starter Switch Check . . . . . . . . . . . 261
Starting the Engine . . . . . . . . . . . . . 206
Steering . . . . . . . . . . . . . . . . . . . . . . . . 195 Fluid, Power . . . . . . . . . . . . . . . . . . 257
Wheel Adjustment . . . . . . . . . . . . 104
Wheel Controls . . . . . . . . . . . . . . . 105
Storage Areas
Armrest . . . . . . . . . . . . . . . . . . . . . . . . . 99
Cargo Cover . . . . . . . . . . . . . . . . . . 100
Cargo ManagementSystem . . . . . . . . . . . . . . . . . . . . . . 100
Center Console . . . . . . . . . . . . . . . . . 99
Convenience Net . . . . . . . . . . . . . 101
Glove Box . . . . . . . . . . . . . . . . . . . . . . 98
Instrument Panel . . . . . . . . . . . . . . . 98
Roof Rack System . . . . . . . . . . . . 101
Storage Compartments . . . . . . . . . . 98
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 200
Summer Tires . . . . . . . . . . . . . . . . . . 277
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 45
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3 System
Forward Collision
Alert (FCA) . . . . . . . . . . . . . . . . . . 224
Infotainment . . . . . . . . . . . . . 157, 349
Rear Seat Audio (RSA) . . . . . . . 171
Roof Rack . . . . . . . . . . . . . . . . . . . . 101
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 112
Text Telephone (TTY) Users . . . . 338
Theft-Deterrent Systems . . . . . . . . . 39 Immobilizer . . . . . . . . . . . . . . . . . . . . . 39
Third-Row Seats . . . . . . . . . . . . . . . . . 56
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275 All-Season . . . . . . . . . . . . . . . . . . . . 276
Buying New Tires . . . . . . . . . . . . . 289
Chains . . . . . . . . . . . . . . . . . . . . . . . . 294
Changing . . . . . . . . . . . . . . . . . . . . . 295
Compact Spare . . . . . . . . . . . . . . . 302
Designations . . . . . . . . . . . . . . . . . 279
Different Size . . . . . . . . . . . . . . . . . 291
If a Tire Goes Flat . . . . . . . . . . . . 294
Inspection . . . . . . . . . . . . . . . . . . . . 287
Messages . . . . . . . . . . . . . . . . . . . . 137
Pressure Light . . . . . . . . . . . . . . . . 121
Pressure Monitor Operation . . 284
Pressure Monitor System . . . . . 283
Rotation . . . . . . . . . . . . . . . . . . . . . . 288 Tires (cont'd)
Sidewall Labeling . . . . . . . . . . . . . 277
Terminology and Definitions . . 280
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . . . 291
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . 293
Wheel Replacement . . . . . . . . . . 293
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . 289
Winter . . . . . . . . . . . . . . . . . . . . . . . . 276
Tow/Haul Mode . . . . . . . . . . . . . . . . . 214
Tow/Haul Mode Light . . . . . . . . . . . 120
Towing Driving Characteristics . . . . . . . . 233
Equipment . . . . . . . . . . . . . . . . . . . . 238
General Information . . . . . . . . . . 233
Recreational Vehicle . . . . . . . . . . 307
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 236
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 307
Traction Control/Electronic Stability Control . . . . . . . . . . . . . . . 217
Trademarks and License
Agreements . . . . . . . . . . . . . . . . . . . 181
Trailer Towing . . . . . . . . . . . . . . . . . . . . . . . . 236
Transmission Automatic . . . . . . . . . . . . . . . . . . . . . .211