2016 GMC ACADIA phone

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9159268) - 2016 - crc - 7/31/15
338 Customer Information
Limited wants you to be aware of its
participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the final
decision, should be completed in
about 70 days. We believe our
impartial program offers advantages
over courts in most jurisdictions
because it is informal, quick, and
free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
Customer Assistance
Offices
GMC encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail GMC, the letter
should be addressed to:
United States and Puerto Rico
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
www.GMC.com
1-800-GMC-8782 (1-800-462-8782)
1-888-889-2438 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-888-881-3302From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada Limited
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmc.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), GMC has TTY equipment

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9159268) - 2016 - crc - 7/31/15
Customer Information 339
available at its Customer Assistance
Center. Any TTY user in the U.S.
can communicate with GMC by
dialing: 1-888-889-2438. TTY users
in Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.gmc.com
The GMC online owner experience
is a one-stop resource that allows
interaction with GMC and keeps
important vehicle-specific
information in one place.
Membership Benefits
E(Vehicle Information) :
Download owner manuals and view
vehicle-specific how-to videos.
G(Maintenance Information) :
View maintenance schedules,
alerts, and OnStar onboard vehicle
diagnostic information. Schedule
service appointments.
I(Service History) : View and
print dealer-recorded service
records and self-recorded service
records.
D(Preferred Dealer
Information) : Select a preferred
dealer and view dealer location,
maps, phone numbers, and hours.
r(Warranty Tracking
Information) : Track your vehicle’s
warranty information.
J(Recall Information) : View
active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 333.
H(Other Account Information) :
View GM Card, SiriusXM Satellite
radio (if equipped), and OnStar
account information (if equipped).
F(Live Chat Support) : Chat live
with online help representatives.
Visit my.gmc.com to register your
vehicle.
GMC Owner Centre (Canada)
gmcowner.ca
Take a trip to the GMC Owner
Centre:
. Chat live with online help
representatives. .
Use the Vehicle Tools section.
. Access third party enthusiast
sites and social media networks.
. Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Features and Auto Care
Sections.
. Download the owner manual for
your vehicle, quickly and easily.
. Find the GMC-recommended
maintenance services for your
vehicle.
GM Mobility
Reimbursement Program

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9159268) - 2016 - crc - 7/31/15
340 Customer Information
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility Program. Visit www.gm.ca
or call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-888-881-3302; (Text Telephone
(TTY): 1-888-889-2438).
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number.
. Telephone number of your
location.
. Location of the vehicle
. Model, year, color, and license
plate number of the vehicle.
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
. Description of the problem.
Coverage
Services are provided for the
duration of the vehicle's powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered. Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
GMC reserve the right to make any
changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
GMC reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have
OnStar
®. For security reasons,
the driver must present
identification before this service
is given.

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9159268) - 2016 - crc - 7/31/15
344 Customer Information
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state-of-the-art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will notspecify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
0
340.
Gather the following information:
. Driver name, address, and
telephone number.
. Driver license number.
. Owner name, address, and
telephone number.
. Vehicle license plate number.
. Vehicle make, model, and
model year.
. Vehicle Identification
Number (VIN).
. Insurance company and policy
number.
. General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9159268) - 2016 - crc - 7/31/15
Customer Information 349
OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
SeeOnStar Additional Information
0 354.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9159268) - 2016 - crc - 7/31/15
OnStar 355
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance,
Advanced Diagnostics, Remote
Services, Roadside Assistance,
Turn-by-Turn Navigation, and
Hands-Free Calling are available on
most vehicles. Not all OnStar
services are available everywhere
or on all vehicles. For more
information, a full description of
OnStar services, system limitations,
and OnStar terms and conditions:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080. .
Press
Qto speak with an
Advisor.
OnStar services cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service. See
Radio Frequency Statement
0 346.
Services for People with
Disabilities
Advisors provide services to help
Subscribers with physical disabilities
and medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9159268) - 2016 - crc - 7/31/15
362 Index
Climate Control Systems . . . . . . . 182Air Conditioning . . . . . . . . . . . . . . 182
Dual Automatic . . . . . . . . . . . . . . . 185
Heating . . . . . . . . . . . . . . . . . . . . . . . 182
Rear . . . . . . . . . . . . . . . . . . . . . 189, 190
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Cluster, Instrument . . . . . . . . . . . . . 111
Collision Damage Repair . . . . . . . 343
Compact Spare Tire . . . . . . . . . . . . 302
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . 98
Compass . . . . . . . . . . . . . . . . . . . . . . . 106
Connections OnStar
®. . . . . . . . . . . . . . . . . . . . . . 352
Control Traction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . 217
Control of a Vehicle . . . . . . . . . . . . . 195
Controller Rear Audio . . . . . . . . . . . . . . . . . . . 172
Convenience Net . . . . . . . . . . . . . . . 101
Convex Mirrors . . . . . . . . . . . . . . . . . . 40
Coolant
Engine . . . . . . . . . . . . . . . . . . . . . . . . 252
Engine Temperature Gauge . . .113
Engine TemperatureWarning Light . . . . . . . . . . . . . . . 121
Cooling System . . . . . . . . . . . . . . . . . 251 Cooling System (cont'd)
Engine Messages . . . . . . . . . . . . 132
Courtesy Lamps . . . . . . . . . . . . . . . . 153
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 342
Cover Cargo . . . . . . . . . . . . . . . . . . . . . . . . . 100
Engine . . . . . . . . . . . . . . . . . . . . . . . . 246
Cruise Control . . . . . . . . . . . . . . . . . . 219
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Messages . . . . . . . . . . . . . . . . . . . . 132
Cupholders . . . . . . . . . . . . . . . . . . . . . . 98
Customer Assistance . . . . . . . . . . . 338 Offices . . . . . . . . . . . . . . . . . . . . . . . . 338
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . 338
Customer Information Service Publications
Ordering Information . . . . . . . . 345
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 336
D
Damage Repair, Collision . . . . . . . 343
Danger, Warning, and Caution . . . . 2
Data Recorders, Event . . . . . . . . . 348
Daytime Running Lamps/Automatic Headlamp
System . . . . . . . . . . . . . . . . . . . . . . . . 151 Defensive Driving . . . . . . . . . . . . . . . 194
Delayed Entry Lighting . . . . . . . . . 155
Delayed Exit Lighting . . . . . . . . . . . 155
Delayed Headlamps . . . . . . . . . . . . 151
Delayed Locking . . . . . . . . . . . . . . . . . 33
Devices
Auxiliary . . . . . . . . . . . . . . . . . . . . . . 169
Diagnostics OnStar
®. . . . . . . . . . . . . . . . . . . . . . 354
Distracted Driving . . . . . . . . . . . . . . . 194
Dome Lamps . . . . . . . . . . . . . . . . . . . 153
Door Ajar Messages . . . . . . . . . . . . . . . 132
Delayed Locking . . . . . . . . . . . . . . . . 33
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Power Locks . . . . . . . . . . . . . . . . . . . . 33
Drive Belt Routing, Engine . . . . . . 335
Drive Systems All-Wheel Drive . . . . . . . . . . 215, 261
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . 123
Driving Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 233
Defensive . . . . . . . . . . . . . . . . . . . . . 194
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 194
For Better Fuel Economy . . . . . . . 25
Hill and Mountain Roads . . . . . . 198

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
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Index 367
P
Parade Dimming . . . . . . . . . . . . . . . . 155
ParkShifting Into . . . . . . . . . . . . . . . . . . . 208
Shifting Out of . . . . . . . . . . . . . . . . 209
Tilt Mirrors . . . . . . . . . . . . . . . . . . . . . . 42
Parking Brake . . . . . . . . . . . . . . . . . . . . . . . . . 216
Brake and P (Park)Mechanism Check . . . . . . . . . . 262
Over Things That Burn . . . . . . . 210
Parking Assist . . . . . . . . . . . . . . . . . . 223
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . . 115
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Passenger Sensing System . . . . . 73
Perchlorate Materials Requirements, California . . . . . . 242
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 140
Phone Bluetooth . . . . . . . . . . . . . . . . . . . . . 173
Power
Door Locks . . . . . . . . . . . . . . . . . . . . . 33
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Outlets . . . . . . . . . . . . . . . . . . . . . . . 108
Protection, Battery . . . . . . . . . . . . 156 Power (cont'd)
Retained Accessory (RAP) . . . 208
Seat Adjustment . . . . . . . . . . . . . . . . 50
Steering Fluid . . . . . . . . . . . . . . . . . 257
Windows . . . . . . . . . . . . . . . . . . . . . . . 43
Pregnancy, Using Safety Belts . . . 65
Privacy Vehicle Data Recording . . . . . . . 347
Program
Courtesy Transportation . . . . . . 342
Proposition 65 Warning,
California . . . . . . . . . . . .242, 260, 304
R
Radio Frequency Statement . . . . 346
Radio Reception . . . . . . . . . . . . . . . . 165
RadiosAM-FM Radio . . . . . . . . . . . . . . . . . 162
Satellite . . . . . . . . . . . . . . . . . . . . . . . 165
Reading Lamps . . . . . . . . . . . . . . . . . 154
Rear Audio Controller (RAC) . . . 172
Rear Climate Control System . . . . . . . . . . . . . . . . . . . 189, 190
Rear Seat Audio (RSA) System . . . . . . . . . . . . . . . . . . . . . . . . 171
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 54
Rear Vision Camera (RVC) . . . . . 221
Rear Window Washer/Wiper . . . . 106 Rearview Mirrors . . . . . . . . . . . . . . . . 42
Automatic Dimming . . . . . . . . . . . . . 43
Reclining Seatbacks . . . . . . . . . . . . . 51
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 330
Records Maintenance . . . . . . . . . . . . . . . . . . 332
Recreational Vehicle Towing . . . . 307
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . 339
Remote Keyless Entry (RKE)
System . . . . . . . . . . . . . . . . . . . . . . . . . 29
Remote Vehicle Start . . . . . . . . . . . . 31
Replacement Bulbs . . . . . . . . . . . . . 264
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 78
Maintenance . . . . . . . . . . . . . . . . . . 331
Replacing Airbag System . . . . . . . . 78
Replacing LATCH System Parts after a Crash . . . . . . . . . . . . . 92
Replacing Safety Belt System
Parts after a Crash . . . . . . . . . . . . . 66
Reporting Safety Defects Canadian Government . . . . . . . . 347
General Motors . . . . . . . . . . . . . . . 347
U.S. Government . . . . . . . . . . . . . 346
Restraints Where to Put . . . . . . . . . . . . . . . . . . . 84