ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty. The service is available:
•
24 hours a day, seven days a week.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare, if
provided with the vehicle (except
vehicles supplied with a tire inflation
kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (7.6 L) of gasoline or 5 gal
(18.9 L) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.
• Winch out — available within
100 ft
(30.5 m) of a paved or county
maintained road, no recoveries.
• Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
Roadside Assistance includes up to $200
for a towed trailer if the disabled eligible
vehicle requires service at the nearest
authorized dealer. If the towing vehicle is
operational but the trailer is not, then the
trailer does not qualify for any roadside
services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States Ford vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States Ford vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
Vehicles Sold in Canada: Getting
Roadside Assistance
Canadian customers who require roadside
assistance, call 1-800-665-2006.
Vehicles Sold in Canada: Using
Roadside Assistance
For your convenience, you may complete
the roadside assistance identification card
found in the centerfold of your warranty
guide and retain for future reference.
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CHANGING THE 12V BATTERY
WARNINGS
Batteries normally produce explosive
gases which can cause personal
injury. Therefore, do not allow
flames, sparks or lighted substances to
come near the battery. When working near
the battery, always shield your face and
protect your eyes. Always provide correct
ventilation. When lifting a plastic-cased battery,
excessive pressure on the end walls
could cause acid to flow through the
vent caps, resulting in personal injury and
damage to the vehicle or battery. Lift the
battery with a battery carrier or with your
hands on opposite corners. Keep batteries out of reach of
children. Batteries contain sulfuric
acid. Avoid contact with skin, eyes or
clothing. Shield your eyes when working
near the battery to protect against possible
splashing of acid solution. In case of acid
contact with skin or eyes, flush
immediately with water for a minimum of
15 minutes and get prompt medical
attention. If acid is swallowed, call a
physician immediately. Battery posts, terminals and related
accessories contain lead and lead
compounds. Wash hands after
handling. Your vehicle has a Motorcraft®
maintenance-free battery which normally
does not require additional water during
its life of service.
Note:
If your vehicle's battery has a cover
or shield, make sure it is reinstalled after the
battery has been cleaned or replaced.
Note: See an authorized dealer for low
voltage battery access, testing, or
replacement. When a low voltage battery replacement
is necessary, see an authorized dealer to
replace the low voltage battery with a Ford
recommended replacement low voltage
battery that matches the electrical
requirements of the vehicle.
To ensure proper operation of the battery
management system (BMS), do not allow
a technician to connect any electrical
device ground connection directly to the
low voltage battery negative post. A
connection at the low voltage battery
negative post can cause inaccurate
measurements of the battery condition
and potential incorrect system operation.
Note:
If a person adds electrical or
electronic accessories or components to the
vehicle, the accessories or components may
adversely affect the low voltage battery
performance and durability and may also
affect the performance of other electrical
systems in the vehicle.
For longer, trouble-free operation, keep the
top of the battery clean and dry. Also,
make certain the battery cables are always
tightly fastened to the battery terminals.
If you see any corrosion on the battery or
terminals, remove the cables from the
terminals and clean with a wire brush. You
can neutralize the acid with a solution of
baking soda and water.
When a battery replacement is required,
the battery should only be replaced with
a Ford recommended replacement battery
that matches the electrical requirements
of the vehicle.
Because your vehicle ’s engine is
electronically-controlled by a computer,
some engine control settings are
maintained by power from the low voltage
battery. Some engine computer settings,
like the idle trim and fuel trim strategy,
optimize the driveability and performance
of the engine. Some other computer
settings, like the clock and radio station
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Drivebelt Routing A. Long drivebelt is closest to the engine
B. Short drivebelt is farthest from the
engine
MOTORCRAFT PARTS - 1.6L ECOBOOST™ Part Number
Component
FA-1908
Air filter element
FL-910S
Oil filter
BXT-40R
Battery
SP-532
Spark plugs
FP-70 (front)
Cabin air filter
FP-75 (auxiliary AC)
WW-2954 (driver side)
Windshield wiper blade
WW-2953 (passenger side)
WW-1382
Rear window wiper blade
Note: Motorcraft replacement parts are
recommended for scheduled maintenance
and are available at an authorized dealer or
at fordparts.com. These parts meet or
exceed Ford Motor Company ’s
specifications, and are engineered for your
vehicle. Use of other parts may impact
vehicle performance, emissions and
durability. Your warranty may be void for
any damage related to use of other parts. Note:
Should a Motorcraft oil filter not be
available, use an oil filter that meets
industry performance specification
SAE/USCAR-36.
Note: For spark plug replacement, see an
authorized dealer. Replace the spark plugs
at the appropriate intervals. Refer to
Scheduled Maintenance for the
replacement intervals. See Normal
Scheduled Maintenance (page 389).
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A
B
MOTORCRAFT PARTS - 2.5L
Part Number
Component
FA-1910
Air filter element
FL-910S
Oil filter
BXT-40R
Battery
SP-530
Spark plugs
FP-70 (front)
Cabin air filter
FP-75 (auxiliary AC)
WW-2954 (driver side)
Windshield wiper blade
WW-2953 (passenger side)
WW-1382
Rear window wiper blade
Note: Motorcraft replacement parts are
recommended for scheduled maintenance
and are available at an authorized dealer or
at fordparts.com. These parts meet or
exceed Ford Motor Company ’s
specifications, and are engineered for your
vehicle. Use of other parts may impact
vehicle performance, emissions and
durability. Your warranty may be void for
any damage related to use of other parts.
Note: Should a Motorcraft oil filter not be
available, use an oil filter that meets
industry performance specification
SAE/USCAR-36.
Note: For spark plug replacement, see an
authorized dealer. Replace the spark plugs
at the appropriate intervals. Refer to
Scheduled Maintenance for the
replacement intervals. See Normal
Scheduled Maintenance (page 389).
VEHICLE IDENTIFICATION
NUMBER
The vehicle identification number is
located on the left-hand side of the
instrument panel. Please note that in the graphic, XXXX is
representative of your vehicle identification
number.
The Vehicle Identification Number contains
the following information:
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PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH A FORD
EXTENDED SERVICE PLAN.
SERVICE PLANS (U.S. Only)
More than 32 million Ford owners have
discovered the powerful protection of Ford
Extended Service Plan. It is the extended
service plan backed by Ford Motor
Company, and provides peace of mind
protection beyond the New Vehicle Limited
Warranty coverage.
Ford ESP Can Quickly Pay for Itself
One service bill – the cost of parts and
labor – can easily exceed the price of your
Ford Extended Service Plan. With Ford ESP
you minimize your risk for unexpected
repair bills and rising repair costs.
Up to 1,000+ Covered Vehicle
Components
There are four core Extended Service Plans
with different levels of coverage. Ask your
authorized dealer for details.
1. PremiumCARE - Our most
comprehensive coverage. With over
1,000 covered components, this plan
is so complete that we generally only
discuss what’ s not covered.
2. ExtraCARE - Covers 113 components, and includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components.
Ford Extended Service Plan is honored by
all authorized Ford dealers in the U.S.,
Canada and Mexico. It is the extended
service plan authorized and backed by Ford
Motor Company. That means you get:
•
Reliable, quality service at any Ford or
Lincoln dealership
• Repairs performed by factory trained
technicians, using genuine parts
Rental Car Reimbursement
1st day Rental Benefit
You take advantage of replacement
transportation if your vehicle is at your
authorized dealer for same day covered
repairs.
Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including bumper to bumper
warranty repairs, and Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,
including:
• Towing, flat-tire change and battery
jump starts
• Out of fuel and lock-out assistance.
• Travel expense reimbursement for
lodging, meals and rental car.
• Destination assistance for taxi, shuttle,
rental car coverage and emergency
transportation.
Transferable Coverage
If you sell your vehicle before your Ford
Extended Service Plan coverage expires,
you can transfer any remaining coverage
to the new owner. Whenever you sell your
vehicle, prospective buyers may have a
higher degree of confidence that vehicle
was properly maintained with Ford ESP,
thereby improving resale value.
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Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Extended Service Plan (ESP)
A
A/C
See: Climate Control........................................... 95
About This Manual...........................................7
ABS See: Brakes............................................................ 129
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 129
Accessories....................................................382 Exterior Style....................................................... 382
Interior Style........................................................ 382
Lifestyle................................................................. 382
Peace of Mind..................................................... 382
Accessories See: Replacement Parts
Recommendation............................................. 11
Adjusting the Headlamps........................205 Horizontal Aim Adjustment.......................... 206
Vertical Aim Adjustment................................ 205
Adjusting the Steering Wheel...................60
Airbag Disposal...............................................44
Air Conditioning See: Climate Control........................................... 95
Air Filter See: Changing the Engine Air Filter..............212
Air Vents............................................................95 Center Air Vents.................................................... 95
Side Air Vents........................................................ 96
Appendices...................................................404
Audible Warnings and Indicators.............84 Automatic Transmission Warning
Chime.................................................................. 84
Headlamps On Warning Chime..................... 84
Key in Ignition Warning Chime........................ 84
Parking Brake On Warning Chime.................84
Audio Control..................................................60
Audio Input Jack...........................................272
Audio System................................................258 General Information......................................... 258
Audio Troubleshooting...............................273
Audio Unit - Vehicles With: AM/FM/CD/ SYNC/Satellite Radio
.............................265
Audio Unit - Vehicles With: AM/FM/CD/ SYNC.............................................................263 Audio Unit - Vehicles With: AM/
FM...................................................................259
AUX Button.......................................................... 262
Clock Button......................................................... 261
Frequency Band Buttons................................. 261
Menu Button........................................................ 262
Sound Button....................................................... 261
Station Preset Buttons..................................... 261
Station Tuning Buttons.................................... 261
Audio Unit - Vehicles With: Premium AM/FM/CD..................................................262
Autolamps
........................................................68
Windshield Wiper Activated
Headlamps........................................................ 68
Automatic Climate Control........................97 Mono Mode............................................................ 99
Switching Mono Mode Back On..................... 99
Switching Mono Mode Off............................... 99
Temperature Control.......................................... 99
Automatic Transmission
............................126
Brake-Shift Interlock.......................................... 127
If Your Vehicle Gets Stuck In Mud or Snow................................................................... 128
SelectShift Automatic® Transmission................................................... 126
Understanding the Positions of Your Automatic Transmission............................. 126
Automatic Transmission Fluid Check
............................................................200
Autowipers.......................................................63
Auxiliary Power Points.................................113 12 Volt DC Power Point...................................... 113
Locations................................................................. 113
B
Battery See: Changing the 12V Battery...................... 201
Blind Spot Information System................141 Switching the System Off and On...............143
System Errors....................................................... 143
Using the System................................................. 141
Bonnet Lock See: Opening and Closing the Hood...........193
Booster Seats
..................................................23
Types of Booster Seats...................................... 24
Brake Fluid Check.......................................200
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Power Windows - Vehicles With: Rear
Power Windows ..........................................74
Accessory Delay.................................................... 76
Bounce-Back.......................................................... 75
One-Touch Down................................................. 75
One-Touch Up....................................................... 75
Window Lock.......................................................... 75
Protecting the Environment........................14
R
Rear Parking Aid............................................135
Rear Passenger Climate Controls...........101
Rear Seat Armrest.........................................112
Rear Seats.......................................................107 Type 1....................................................................... 107
Type 2..................................................................... 109
Rear Under Floor Storage..........................148 Adjustable Load Floor...................................... 148
Passenger Compartment Floor.................... 148
Rear View Camera........................................137 Switching the Rear View Camera Off.........139
Switching the Rear View Camera On..........137
Using the Display................................................. 137
Vehicles With Parking Aid ................................139
Rear View Camera See: Rear View Camera.................................... 137
Rear Window Wiper and Washers...........65 Rear Window Washer......................................... 66
Rear Window Wiper............................................ 65
Recommended Towing Weights............160 Calculating the Maximum Loaded Trailer
Weight................................................................. 161
Reduced Engine Performance.................167
Refueling...........................................................121 Easy Fuel ™ Capless Fuel System.................121
Remote Control..............................................45 Car Finder................................................................ 47
Integrated Keyhead Transmitter.................... 45
Programming a New Remote Control.........46
Replacing the Battery......................................... 46
Reprogramming the Unlocking Function .............................................................. 46
Repairing Minor Paint Damage...............218 Replacement Parts
Recommendation.........................................11
Collision Repairs..................................................... 11
Scheduled Maintenance and Mechanical Repairs................................................................... 11
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control.............................................................47
Reporting Safety Defects (Canada Only)..............................................................180
Reporting Safety Defects (U.S. Only)...............................................................179
Roadside Assistance...................................170 Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 170
Vehicles Sold in Canada: Using Roadside Assistance........................................................ 170
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 170
Vehicles Sold in the United States: Using Roadside Assistance.................................... 170
Roadside Emergencies
...............................170
Roof Racks and Load Carriers.................150 Maximum Load Weights................................... 151
Running-In See: Breaking-In.................................................. 167
Running Out of Fuel....................................120 Refilling With a Portable Fuel
Container.......................................................... 120
S
Safety Canopy ™
.............................................42
Safety Precautions.......................................118
Satellite Radio..............................................269 Satellite Radio Electronic Serial Number
(ESN)................................................................. 270
Satellite Radio Reception Factors...............270
SIRIUS® Satellite Radio Service.................. 270
Troubleshooting................................................... 271
Scheduled Maintenance Record...........394
Scheduled Maintenance..........................386
Seatbelt Height Adjustment
.......................31
Seatbelt Reminder.........................................32 Belt-Minder™........................................................ 32
Seatbelts...........................................................28 Principle of Operation........................................ 28
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