Action and Description
Controls
DSP
EQ Mode
Speed Compensated Volume
Using the Steering Wheel Controls
Depending on your vehicle, it may also have the following controls: Action and Description
Control
Adjust the volume of playing media.
VOL
Press to start a voice session. Press again to interrupt a voice
prompt and begin speaking. Press and hold to end an active
voice session.
Voice
Use as you normally would in media and phone modes.
Seek and Call Accept
Use as you normally would in media and phone modes.
Seek and Call Reject
Using the Touchscreen
• Make sure your hands are clean and
dry.
• Press firmly on the center of a control
graphic or menu item.
• Keep metal objects or other conductive
material away from the surface of the
touchscreen.
Cleaning the Touchscreen Display
Use a dry, clean, soft cloth. If dirt or
fingerprints are still visible, apply a small
amount of alcohol to the cloth. Do not pour
or spray alcohol onto the display. Do not
use detergent or any type of solvent to
clean the display. Support
The SYNC support team is available:
•
Monday-Saturday, 8:30am-8:00pm
EST.
• United States: 1-888-270-1055
• Canada: 1-800-565-3673
Note: Times are subject to change due to
holidays.
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Safety Information
WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. •
Do not attempt to service or repair the
system. Have your vehicle checked by
an authorized dealer.
• Do not operate media devices if the
power cables are broken or damaged. •
Make sure the power cables do not
interfere with the safe operation of your
vehicle's controls or affect your safe
driving abilities.
• Some SYNC functions are
speed-dependent. Their use is limited
to when your vehicle is traveling at
speeds below 3 mph (5 km/h).
Make sure that you review your device's
manual before using it with SYNC.
Speed-restricted Features
Some features of this system are restricted
from use unless your vehicle is stationary.
• Screens crowded with information, for
example:
•Point of Interest reviews and ratings
• SIRIUS Travel Link sports scores
• Movie times
• Ski conditions.
• Any action that requires keyboard use,
for example: entering a navigation
destination or editing information.
• All lists are limited, for example: phone
contacts.
See the following chart for more specific
examples. Speed-restricted Features
Pairing a cell phone
Cell phone
Adding or editing phonebook contacts
Phone contacts and recent phone call entries
Enabling Valet Mode
System Functionality
Editing settings while the rear view camera or active park
assist are active
Editing wireless settings
Wi-Fi and Wireless
Editing the list of wireless networks
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Speed-restricted Features
Adding or editing wallpaper
Photos and Graphics
Composing text messages
Text Messages
Viewing received text messages
Editing preset text messages
Using the keyboard to enter a destination
Navigation
Demo navigation route
Adding or editing Address Book or Avoid Area entries
Privacy Information
When you connect a cell phone to SYNC,
the system creates a profile within your
vehicle that links to that cell phone. This
profile helps in offering you more cellular
features and operating more efficiently.
Among other things, this profile may
contain data about your cell phone book,
text messages (read and unread), and call
history, including history of calls when your
cell phone was not connected to the
system. In addition, if you connect a media
device, the system creates and retains an
index of supported media content. The
system also records a short development
log of approximately 10 minutes of all
recent system activity. The log profile and
other system data may be used to improve
the system and help diagnose any
problems that may occur.
The cellular profile, media device index,
and development log remain in your
vehicle unless you delete them, and are
generally accessible only in your vehicle
when your cell phone or media player is
connected. If you no longer plan to use the
system or your vehicle, we recommend you
carry out a Master Reset to erase all stored
information. System data cannot be accessed without
special equipment and access to your
vehicle's SYNC module. Ford Motor
Company and Ford of Canada do not
access the system data for any purpose
other than as described without consent,
a court order, or where required by law
enforcement, other government
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the sections on 911
Assist®, Vehicle Health Report, and Traffic,
Directions and Information.
Using Voice Commands
This system helps you control many
features using voice commands. This
allows you to keep your hands on the
wheel and focus on what is in front of you.
The system provides feedback through
audible tones, prompts, questions and
spoken confirmations depending on the
situation and the chosen level of
interaction (voice settings).
The system also asks short questions
(confirmation prompts) when it is not sure
of your request or when there are multiple
possible responses to your request.
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When using voice commands, words and
icons may appear in the lower left status
bar indicating the status of the voice
command session (such as Listening,
Success, Failed, Paused or Try Again).
How to Use Voice Commands
The following are some of the
voice commands that you can
say at any time during a voice
command session.
Press the voice button and when
prompted say: Voice command
Main Menu
What Can I Say
Previous Page
Go Back
Help
Helpful Hints
• Make sure the interior of your vehicle is
as quiet as possible. Wind noise from
open windows and road vibrations may
prevent the system from correctly
recognizing spoken voice commands.
• After pressing the voice command icon,
wait until after the tone sounds and a
message appears before saying a voice
command. Any voice command spoken
prior to this does not register with the
system. •
Speak naturally, without long pauses
between words.
• At any time, you can interrupt the
system while it is speaking by pressing
the voice command icon.
Accessing a List of Available Voice
Commands
To access a list of available voice
commands you can do either of the
following.
Using the touchscreen, press: Menu Item
Settings
Help
Voice Command List
Using the steering wheel control, press
the voice button and when prompted
say one of the following: Voice Commands
List of Commands
Radio List of Commands
Phone List of Commands
Voice Instructions List of Commands
Voice Command Settings
These allow you to customize the level of
system interaction, help and feedback. The
system defaults to standard interaction
that uses candidate lists and confirmation
prompts as these provide the highest level
of guidance and feedback.
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Action and Description
Menu Item
In this mode the system provides
detailed interaction and guidance.
Novice
Interaction Mode
This mode has less audible interac-tion and more tone prompts.
Advanced
The system uses these short questions to confirm your voice
command. If turned off, the system simply makes a best guess as to what you requested. The system may still occasionally ask you to confirm a voice command.
Confirmation Prompts
Candidate lists are lists of possible results from your voice
commands. The system creates these lists when it has the
same confidence level of several options based on your voice command
Phone Candidate Lists
Media Candidate Lists
Using the touchscreen, press the
settings icon, then press: Menu Item
Voice Settings
Voice Control
Select from the following:
Interaction Mode
Confirmation Prompts
Media Candidate Lists
Phone Candidate Lists
Voice Control Volume Using Voice Commands with the
Touchscreen Options
The voice command system has a dual
mode feature which allows you to switch
between using voice commands and
making on-screen selections. This is
available only when the system displays a
list of candidates generated during a voice
command session. For example, this can
be used when entering a street address or
trying to call a contact from a cell phone
paired to the system.
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Enable Valet Mode
Valet mode allows you to lock the system.
No information is accessible until the
system is unlocked with the correct PIN.
Note:
If the system locks, and you need to
reset the PIN, please contact the Customer
Relationship Center.
United States: 1-800-392-3673
Canada: 1-800-565-3673
To make adjustments using the touchscreen, select: Action and Description
Menu Item
Press the settings icon.
Settings
Vehicle
Then enter a four digit PIN twice, as prompted.
Enable Valet Mode
After you press Continue the system locks until you enter the
PIN again.
Continue
Settings
Access and adjust system settings, voice
features, as well as phone, navigation and
wireless settings.
System
To make adjustments using the touchscreen, select: Action and Description
Message
Press the settings icon.
Settings
System
Then select from the following:
Select to have the touchscreen display in English, Spanish or
French.
Language
Select to display units in kilometers or miles.
Distance
Select to display units in Celsius or Fahrenheit.
Temperature
Adjust the volume of voice prompts from the system.
System Prompt Volume
Select to have the system beep to confirm choices made
through the touchscreen.
Touch Screen Button
Beep
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Action and Description
Message
Have the touchscreen keyboard display in QWERTY or ABC
format.
Keyboard Layout
Install any downloaded applications or view the current
software licenses.
Install Applications
Select to restore factory defaults. This erases all personal
settings and personal data.
Master Reset
Voice Control
To make adjustments using the touchscreen, select: Action and Description
Message
Settings
Voice Settings
Then select from the following: Standard interaction mode provides more detailed interaction
and guidance. Advanced mode has less audible interaction
and more tone prompts.
Interaction Mode
Have the system ask you short questions if it has not clearly
heard or understood your request.
Confirmation Prompts
Note: Even with confirmation prompts turned off, the system
may occasionally ask you to confirm settings.
Candidate lists are possible results from your voice
commands. The system simply makes a best guess at your
request with these turned off.
Media Candidate Lists
Candidate lists are possible results from your voice
commands. The system simply makes a best guess at your
request with these turned off.
Phone Candidate Lists
This allows you to adjust the system ’s voice volume level.
Voice Control Volume
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Action and Description
Message
Have the system display where there may be reduced visib-
ility.
Have the system turn on your radio for traffic announcements.
Enter specific areas that would like to avoid on planned
navigation routes.
Avoid Areas
Phone
To make adjustments using the touchscreen, select: Action and Description
Message
Press the settings icon.
Settings
Phone
Then select from the following:
Connect, disconnect, add or delete a device, as well as save
it as a favorite.
Bluetooth Devices
Turn Bluetooth on and off.
Bluetooth
Have all calls go directly to your voice mail and not ring inside
your vehicle. With this feature turned on, text message noti-
fications are also suppressed and do not ring inside your
vehicle.
Do Not Disturb
Turn on or turn off the 911 Assist feature. See Information
(page 363).
911 Assist
Select the type of notification for phone calls - ring tone,
beep, text to speech or silent.
Phone Ringer
Select the type of notification for text messages - alert tone,
beep, text to speech, or have it be silent.
Text Message Notifica-
tion
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