Message
Item
Phone
A
Quick Dial
B
Phonebook
C
History
D
Messaging
E
Settings
F
Hands-free calling is one of the main
features of SYNC. Once you pair your cell
phone, you can access many options using
the touchscreen or voice commands. While
the system supports a variety of features,
many are dependent on your cell phone ’s
functionality.
At a minimum, most cell phones with
Bluetooth wireless technology support the
following functions:
• Answering an incoming call.
• Ending a call.
• Using privacy mode.
• Dialing a number.
• Redialing.
• Call waiting notification.
• Caller ID. Other features, such as text messaging
using Bluetooth and automatic phonebook
download, are cell phone-dependent
features. To check your cell phone
’s
compatibility, see your cell phone ’s user
manual and visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
Pairing Your Cell Phone for the
First Time WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. The first thing you must do to use the
phone features of SYNC is to pair your
Bluetooth-enabled cell phone with SYNC.
This allows you to use your cell phone in a
hands-free manner.
Note:
This is a speed-dependent feature.
It is unavailable when your vehicle is
traveling at speeds over 3 mph (5 km/h).
Touch the upper left corner of the touchscreen: Action and Description
Message
Add phone Follow the on-screen instructions.
Find SYNC
Make sure that Bluetooth is set to On
and that your cell phone
is in the correct mode. See your cell phone ’s manual if
necessary.
Select
SYNC and a six-digit PIN appears on your device.
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Making Calls
Press the voice button and say a
command similar to the following:
Voice command
Call
Dial
You can say the name of a person from
your phone book to call or a say a number
to dial. For example "Call John" or "Dial
867-5309". To end the call or exit phone
mode, press and hold the phone
button.
Receiving Calls
During an incoming call, an audible tone
sounds. Call information appears in the
display if it is available. To accept the call, select:
Message
Accept
Note: You can also accept the call by
pressing the phone button on the steering
wheel. To reject the call, select:
Message
Reject
Note: You can also reject the call by
pressing the phone button on the steering
wheel.
Ignore the call by doing nothing. SYNC logs
it as a missed call.
Phone Menu Options
Press the top left corner on the
touchscreen to select from the following
options: Action and Description
Menu Item
Touch this button to access the on-screen numerical pad to
enter a number and place a call. During an active call, you can
also choose any of these options:
Phone
Mute Call
Hold Call
Privacy
Join Calls
End
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Touch the top left corner of the display,
then select:
Message
Phone
Messaging
Then any of the following:
Listen (speaker icon)
Dial Message
Send Text
View
Delete
Composing a Text Message
Note: This is a speed-dependent feature.
It is unavailable when your vehicle is
traveling at speeds over 3 mph (5 km/h).
Note: Downloading and sending text
messages using Bluetooth are cell
phone-dependent features.
To compose and send a text message, select: Action and Description
Message
Phone
Messaging Enter a cell phone number or choose from your phonebook.
Send Text
Allows you to customize the pre-defined message or create
a message on your own.
Edit Text
Sends the message as it is.
Send
You can then preview the message, verify
the recipient as well as update the
message list.
Text Message Options Message
I’ll call you back in a few minutes.
I just left, I’ll be there soon.
Can you give me a call?
I’m on my way.
I’m running a few minutes late. Message
I’m ahead of schedule, so I’ll be there
early.
I’m outside.
I’ll call you when I get there.
OK
Yes
No
Thanks
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Action and Description
Voice Command
category, residential addresses by street
address or by name or specific street inter-
sections. Operator Assist is a feature of your
SYNC Services subscription. For more
information on Operator Assist, visit
www.SYNCMyRide.com/support.
If you miss a turn, SYNC automatically asks
if you want the route updated. Say yes
when prompted and the system sends a
new route to your vehicle.
Yes [During an active route]
Disconnecting from SYNC Services
To use the steering wheel controls, press
and hold the hang-up phone button on the
steering wheel. To use voice commands, press the
voice button and say: Voice Command
Good-bye
SYNC Services Quick Tips Tips
You can personalize your Services feature to provide quicker
access to your most used or favorite information. You can
save address points, such as work or home. You can also
save favorite information like sports teams, for example
Detroit Lions, or a news category. You can learn more about
personalization by logging onto www.SYNCMyRide.com.
Personalizing
Press the voice button at any time (while connected to SYNC
Services) to interrupt a voice prompt or an audio clip (such
as a sports report) and say your voice command.
Push to interrupt
Your subscription is associated with your Bluetooth-enabled
cellular phone number, not your VIN (Vehicle Identification
Number). You can pair and connect your phone to any vehicle
equipped with SYNC Services and continue enjoying your
personalized services.
Portable
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Setting 911 Assist On
If your vehicle is equipped with
Navigation, touch the I (Information)
button to access these features. If your
vehicle is not equipped with
Navigation, touch the corner of the
touchscreen with the green tab. Then
select:
Message
Apps
911 Assist
On
You can also access 911 Assist by
pressing: Message
Settings
Phone
911 Assist
Or you can also select:
Help
911 Assist
To make sure that 911 Assist works
properly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
prior to the incident.
• You must pair and connect a
Bluetooth-enabled and compatible
phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident. •
A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the United States,
Canada or in a territory in which 911 is
the emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate
the fuel pump shut-off (which would
trigger 911 Assist); however, SYNC tries to
contact emergency services if 911 Assist
triggers. If a connected phone sustains
damage or loses connection to SYNC,
SYNC searches for, and tries to connect
to, any available previously paired phone
and tries to make the call to 911.
Before making the call:
• SYNC provides a short window of time
(approximately 10 seconds) to cancel
the call. If you fail to cancel the call,
SYNC attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
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Making a Report
If you want to run a report by using the
touchscreen, select:
Message
Apps
Vehicle Health Report You can also run a vehicle health
report by voice command.
Press the voice button and when
prompted say: Voice command
Vehicle Health Report
Vehicle Health Report Privacy Notice
When you create a Vehicle Health Report,
Ford Motor Company may collect your
cellular phone number (to process your
report request) and diagnostic information
about your vehicle. Certain versions or
updates to Vehicle Health Report may also
collect more vehicle information. Ford may
use your vehicle information it collects for
any purpose. If you do not want to disclose
your cellular phone number or vehicle
information, do not run the feature or set
up your Vehicle Health Report profile at
www.SYNCMyRide.com. See
www.SYNCMyRide.com (Vehicle Health
Report Terms and Conditions, and Privacy
Statement) for more information. Where Am I?
For information about your current
location, select: Action and Descrip-
tion
Message
View your vehicle's
current location, if
your vehicle is
equipped with
navigation. If your
vehicle is not
equipped with
navigation, nothing
displays.
Where Am I?
NAVIGATION
Note: The navigation SD card must be in
the SD card slot to operate the navigation
system. If you need a replacement SD card,
see an authorized dealer.
Note: The SD card slot is spring-loaded. To
remove the SD card, just push the card in
and release it. Do not attempt to pull the
card out to remove it; this could cause
damage.
Your navigation system is comprised of
two main features, destination mode and
map mode.
Destination Mode
To set a destination, press the green
corner of your touchscreen, then press: Menu Item
Dest.
Choose any of the following:
My Home
Favorites
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When you have selected a point of interest,
the location and information appear, such
as address and phone number. If cityseekr
lists the point of interest, more information
is available, such as a brief description,
check-in and checkout times or restaurant
hours.
For a longer review, a list of services
and facilities, the average room, meal
price or the website press:
Menu Item
More Information
This screen displays the point of interest
icon such as: Hotel
Coffeehouse
Food & Drink
Nightlife
Attraction
This icon appears when your
selection exists in multiple
categories within the system. When you are viewing more
information for hotels, cityseekr also
tells you if the hotel has certain
services and facilities using icons, such
as:
•
Restaurant
• Business center
• Handicap facilities
• Laundry
• Refrigerator
• 24 hour room service
• Fitness center
• Internet access
• Pool
• Wi-FI
For restaurants, cityseekr can provide
information such as star rating, average
cost, review, handicap access, hours of
operation, and website address.
For hotels, cityseekr can provide
information such as star rating, price
category, review, check-in and checkout
times, hotel service icons and website
address.
Setting Your Navigation
Preferences Select settings for the system to
take into account when planning
your route.
To access the settings options, press Menu Item
Settings
Navigation
You can then select any of the following
options.
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Home indicates the location on
the map currently stored as the
home position. You can only
save one address from the
Address Book as your Home
entry. You cannot change this icon. POI (Point Of Interest) icons
indicate locations of any point
of interest categories you choose
to display on the map. You can
choose to display three point of
interest categories on the map at one time. Starting point
indicates the
starting point of a planned route. Waypoint indicates the location
of a waypoint on the map. The
number inside the circle is
different for each waypoint and
represents the position of the
waypoint in the route list. Destination symbol
indicates
the ending point of a planned
route. Next maneuver point indicates
the location of the next turn on
the planned route.
No GPS symbol
indicates that
insufficient GPS satellite signals
are available for accurate map
positioning. This icon may
display under normal operation
in an area with poor GPS access.
Quick-touch Buttons
When in map mode, touch anywhere on
the map display to access the following
options: Action and Description
Menu Item
Touch this button to select a scrolled location on the map as
your destination. You may scroll the map by pressing your index
finger on the map display. When you reach the desired location,
simply let go and then touch this button.
Set as Dest
Touch this button to set the current location as a waypoint.
Set as Waypoint
Touch this button to save the current location to your favorites.
Save to Favorites
Touch this button to select icons to display on the map. You
can select up to three icons to display on the map at the same
time. You can switch these features:
POI Icons
Off
On
When on an active route, select any of the following options:
View / Edit Route
View Route
Edit Destination/Waypoints
Edit Turn List
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