What's Playing?
When a track is playing, you can ask the
system to tell you what is currently playing.
Press the voice button and when prompted say:
Action and Description
Voice command
The system reads the metadata tags of the playing track,
and if the metadata tags are populated, the system will tell
you what track is playing.
Whats This? | Whats
Playing?
You can say any of the voice commands that appear within open and close brackets that
are separated by |. For example, where; (what's | what is) appears you say; what's or
what is.
You must say any of the voice commands that appear outside of open and close brackets.
For example, where; who plays this (what's | what is) playing, you must say; who plays
this (what's or what is) playing.
Media Voice Commands
Press the voice button and when
prompted say any of the following: Voice command
USB [1]
Autoplay Off
Autoplay [on]
[Phone] Connections | [Media] Connec-
tions | [Bluetooth] Connections
Pause
Play
Play All 1,2
Play Artist ___
1,2
Play Album ___
1,2
Play Genre ___
3
[Play] Next Folder Voice command
[Play] Next Track | [Play] Next Song 1,2
Play Playlist ___
3
[Play] Previous Folder
[Play] Previous Track | [Play] Previous
Song
1,2
[Play] Next Track | [Play] Next Song
1,2
Refine album ___
Repeat [On]
Repeat Off
1,2
Search Album ___
1,2
Search Artist ___
1,2
Search Genre ___
1,2
Search Track ___ | Search Song ___
Shuffle [On]
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Voice command
Shuffle Off Turn autoplay on to listen to
music processed during
indexing. Turn autoplay off to
allow the indexing process to
finish before the system plays
any of your music.
Autoplay
[on]
1 ___ is a dynamic listing, meaning that it
could be the name of anything, such as a
group, artist or song. For example you
could say "Play artist The Beatles".
2 This voice command is not available until
indexing is complete.
3 This voice command is only available in
folder mode. Bluetooth Audio Command Guide
Press the voice button and when
prompted say any of the following: Voice command
[Phone] Connections | [Media] Connec-
tions | [Bluetooth] Connections
Pause
Play
[Play] Next Track | [Play] Next Song
[Play] Previous Track | [Play] Previous
Song
Line In Audio
To access the Line in audio source say: Voice Command
Line In | Aux | Audio In
Media Menu Features
The media menu allows you to select your
media source, how to play your music, for
example by artist, genre, shuffle or repeat,
and to add, connect or delete devices.
Press the AUX button, then the Menu
button.
Press the OK button to enter the media menu. You can then scroll to cycle through: Action and Description
Message
Play your music by artist, album, genre, playlist, track, similar
music or play all music. You can also choose to Explore USB
to view the supported digital music files on your playing
device.
Menu
Select and play music from your USB port, auxiliary input jack
or stream music from your Bluetooth-enabled cell phone.
Browse device
Select one of the following:
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Action and Description
Message
Press the OK button to access music plugged into your USB
port. You can also plug in devices to charge them (if
supported by your device). Once connected, the system
indexes any readable media files. 1
USB
Press the OK button. This is a phone-dependent feature that
allows you to stream music playing on your Bluetooth-
enabled phone. If supported by your device, you can press
seek to play the previous or next track.
Bluetooth Audio
Press the
OK button to select and play music from your
portable music player over your vehicle's speakers. 2
Line in
Choose to shuffle or repeat your music and select your
Autoplay settings. Once you turn these selections on, they
remain on until you turn them off. Press
SEEK to play the
previous or next track. 3
Media Player Settings
Select one of the following:
Press the
OK button to shuffle available media files in the
current playlist. To shuffle all media tracks, you must select
Play All in the play menu and then select Shuffle.
Shuffle
Press the
OK button to repeat any song.
Repeat
Press the
OK button to turn autoplay on to listen to music
processed during indexing. Turn autoplay off to allow the
indexing process to finish before the system plays any of your
music. 4
Autoplay
Interact with SYNC-capable mobile applications on your
smartphone.
Mobile Apps
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Action and Description
Message
Access available Bluetooth Device menu listings as well as
Advanced menu listings.
Settings
Press OK to exit the media menu.
Exit
1 The time required to complete this depends on the size of the media the system needs
to index. If autoplay is on, you can listen to media processed during indexing. If autoplay
is off, you cannot listen to music until the system finishes indexing media. SYNC is capable
of indexing thousands of average size media and notifies you if it reaches the maximum
indexing file size.
2 If you have already connected a device to the USB port, you cannot access the line in
feature. Some digital media players require both USB and line in ports to stream data
and music separately.
3 Some digital media players require both USB and line in ports to stream data and music
separately.
4 Indexing times can vary from device to device and with regard to the number of songs
the system needs to process.
Accessing Your Play Menu
This menu allows you to select and play
your media by artist, album, genre, playlist,
track, similar music or even to explore what
is on your USB device. If there are no media files to access, the
display indicates there is no media. If there
are media files, you have the following
options:
Note:
If your digital media player has a
power switch, make sure you switch it on
before plugging it in.
Press the
AUX button, then the Menu
button.
Press the OK button to enter the media menu. You can then scroll to cycle through: Action and Description
Message
Press the
OK button. The first track title appears in the
display.
Play all
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Action and Description
Message
Explore all supported digital media on your media device
connected to the USB port. You can only view media content
which is compatible with SYNC; other files saved are not
visible.
Browse USB
1. Press the OK button.
2. Scroll to explore indexed media on your flash drive.
Play music similar to what is currently playing from the USB
port. The system uses the metadata information of each song
to compile a playlist for you. *
Similar music
1. Press the
OK button.
2. The system creates a new list of similar songs and begins
playing. This feature does not include tracks with incom-
plete metadata information. Press the
OK button.
Exit the current menu.
Return
* With certain playing devices, if your metadata tags are not populated, the tracks are not
available in voice recognition, play menu or similar music. However, if you place these
tracks onto your playing device in "Mass Storage Device Mode", they are available in voice
recognition, play menu browsing and similar music. The system places Unknown items
into any unpopulated metadata tag.
System Settings
Bluetooth Devices
The Bluetooth Devices menu allows you
to enable, disable, add, connect and delete
a Bluetooth device. Press the
AUX button, then the Menu
button.
Press the OK button to enter the media menu. You can then scroll to cycle through: Action and Description
Message
Press the
OK button.
Settings
Press the
OK button.
Bluetooth device
Select one of the following:
Pair more devices to the system. *
Add
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Action and Description
Message
1. Press the OK button. When find SYNC appears in the
display, press the OK button again.
2. Follow the directions in your phone's manual to put your phone into discovery mode. A six-digit PIN appears in the
display.
3. When prompted on your phone's six-digit display, enter the PIN.
Turn the Bluetooth feature on and off. **
Bluetooth On and Off
1.Press the OK button and scroll to toggle between on and
off.
2. Make a selection and press the
OK button.
Delete a paired media device.
Delete
1. Press the
OK button and scroll to select the device.
2. Press the
OK button to confirm.
Delete all previously paired devices.
Delete all
1. Press the
OK button.
2. Press the
OK button to confirm.
Exit the current menu.
Return
* This is a speed-dependent feature. It is only available when your vehicle is traveling at 3
mph (5 km/h) or less.
** Setting Bluetooth to off disconnects all Bluetooth devices and turns off all Bluetooth
features.
Advanced
The Advanced menu allows you to access
and set prompts, languages, defaults and
perform a master reset.
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Phone issues
Possible solution(s)
Possible cause(s)
Issue
Depending upon your phone,
you may have to grant SYNC
permission to access your
phonebook contacts. Make
sure to confirm when
prompted by your phone
during the phonebook
download.
Go to the website to review
your phone's compatibility.
This is a phone-dependent
feature.
I am having trouble
connecting my phone to
SYNC.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
This may be a possible
phone malfunction.
Try deleting your device
from SYNC, deleting SYNC
from your device and trying
again.
Check the security and auto
accept and prompt always
settings relative to the SYNC
Bluetooth connection on
your phone.
Update your device's firm-
ware.
Turn off the Auto phone-
book download setting.
Go to the website to review
your phone's compatibility.
This is a phone-dependent
feature.
Text messaging is not
working on SYNC.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
This may be a possible
phone malfunction.
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USB and media issues
Possible solution(s)
Possible cause(s)
Issue
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
This may be a possible
device malfunction.
I am having trouble
connecting my device.
Make sure you are using the
manufacturer's cable.
Make sure you insert the
USB cable correctly into the
device and the USB port.
Make sure that the device
does not have an auto-
install program or active
security settings.
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures.
This is a device limitation.
SYNC does not recognize
my device when I turn on the
car.
Review the device compatib-
ility chart on the SYNC
website to confirm your
phone supports the
Bluetooth audio streaming
function.
This is a phone-dependent
feature.
The device is not connected.
Bluetooth audio does not
stream.
Make sure you correctly
connect the device to SYNC,
and that you have pressed
play on your device.
Make sure that all song
details are populated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC does not recognize
music that is on my device.
Some devices require you to
change the USB settings
from mass storage to MTP
class.
The file may be corrupted.
The song may have copy-
right protection, which does
not allow it to play.
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