WARNINGS
Batteries contain sulfuric acid which
can burn skin, eyes and clothing, if
contacted.
Use only an adequate-sized cable
with insulated clamps.
Note:
Do not disconnect the battery from
your vehicle ’s electrical system.
Preparing Your Vehicle
Note: Do not attempt to push-start your
automatic transmission vehicle. Automatic
transmissions do not have push-start
capability. Attempting to push-start a
vehicle with an automatic transmission may
cause transmission damage.
Note: Use only a 12-volt supply to start your
vehicle.
Note: Do not disconnect the battery of the
disabled vehicle as this could damage the
vehicle's electrical system.
Park the booster vehicle close to the hood
of the disabled vehicle, making sure the
two vehicles do not touch, and switch off
all accessories.
Connecting the Jumper Cables WARNING
Do not attach the cables to fuel lines,
engine rocker covers, the intake
manifold or electrical components
as grounding points. Stay clear of moving
parts. To avoid reverse polarity
connections, make sure that you correctly
identify the positive (+) and negative (-)
terminals on both the disabled and booster
vehicles before connecting the cables. Note:
In the illustration, the bottom vehicle
represents the booster vehicle. 1.
Connect the positive (+) jumper cable
to the positive (+) terminal of the
discharged battery.
2. Connect the other end of the positive (+) cable to the positive (+) terminal
of the assisting battery.
3. Connect the negative (-) cable to the negative (-) terminal of the assisting
battery.
4. Make the final connection of the negative (-) cable to an exposed metal
part of the stalled vehicle's engine, or
connect the negative (-) cable to a
ground connection point if available.
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2
1
3
E142664
In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator
’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel.
If you cannot find unleaded fuel or can only
get fuel with an anti-knock index lower
than is recommended for your vehicle,
contact our Customer Relationship Center.
The use of leaded fuel in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using leaded fuel may
also result in difficulty importing your
vehicle back into the United States. If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected]
For customers in Guam, the
Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the
U.S. Virgin Islands, please feel free to call
our Toll-Free Number: (800) 841-FORD
(3673).
If your vehicle must be serviced while you
are traveling or living in Puerto Rico,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you
are traveling or living in the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
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Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Customer Assistance
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Ford: 80004443673
Lincoln: 80004441067
If calling from the UAE: 80004441066
If calling from the Kingdom of Saudi
Arabia:
8008443673
If calling from Kuwait: 22280384
FAX: +971 4 3327266
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Motor Company Export
Operations & Global Growth Initiatives by
emailing
[email protected].
If you are in another foreign country,
contact the nearest authorized dealer. In
the event your inquiry is unresolved,
communicate your concern with the
dealership ’s Sales Manager, Service
Manager or Customer Relations Manager.
If you require additional assistance or
clarification, please contact the respective
Customer Relationship Center as
previously listed.
Customers in the U.S. should call
1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,
contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service Or to order a free publication catalog, call
toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached
by their website:
www.helminc.com
(Items in this catalog may be purchased
by credit card, check or money order.)
Obtaining a French Owner
’s
Manual
French Owner ’s Manual can be obtained
from your authorized dealer or by
contacting Helm, Incorporated using the
contact information listed previously in this
section.
REPORTING SAFETY DEFECTS
(U.S. ONLY) If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
Ford Motor Company.
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Safety Information
WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. •
Do not attempt to service or repair the
system. Have your vehicle checked by
an authorized dealer.
• Do not operate media devices if the
power cables are broken or damaged. •
Make sure the power cables do not
interfere with the safe operation of your
vehicle's controls or affect your safe
driving abilities.
• Some SYNC functions are
speed-dependent. Their use is limited
to when your vehicle is traveling at
speeds below 3 mph (5 km/h).
Make sure that you review your device's
manual before using it with SYNC.
Speed-restricted Features
Some features of this system are restricted
from use unless your vehicle is stationary.
• Screens crowded with information, for
example:
•Point of Interest reviews and ratings
• SIRIUS Travel Link sports scores
• Movie times
• Ski conditions.
• Any action that requires keyboard use,
for example: entering a navigation
destination or editing information.
• All lists are limited, for example: phone
contacts.
See the following chart for more specific
examples. Speed-restricted Features
Pairing a cell phone
Cell phone
Adding or editing phonebook contacts
Phone contacts and recent phone call entries
Enabling Valet Mode
System Functionality
Editing settings while the rear view camera or active park
assist are active
Editing wireless settings
Wi-Fi and Wireless
Editing the list of wireless networks
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™
Avoid the Rising Cost of Properly
Maintaining Your Vehicle!
Ford Extended Service Plan also offers a
Premium Maintenance Plan that covers all
scheduled maintenance, and selected
wear items. The coverage is prepaid, so
you never have to worry about affording
your vehicle
’s maintenance. It covers
regular checkups, routine inspections,
preventive care and replacement of select
items that require periodic attention for
normal wear:
• Windshield wiper blades.
• Spark plugs.
• The clutch disc.
• Brake pads and linings.
• Shock absorbers.
• Struts.
• Engine Belts.
• Engine coolant hoses, clamps and
o-rings.
• Diesel exhaust fluid replenishment.
Interest Free Finance Options
Available
Take advantage of our interest free
installment payment plan. Just a 10%
down payment will provide you with an
affordable, no interest, no fee payment
program allowing you all the security and
benefits Ford ESP has to offer while paying
over time. You are pre-approved with no
credit checks, no hassles! To learn more,
call our Ford ESP specialists at
800-367-3377.
Ford ESP
P.O. Box 321067
Detroit, MI 48232 SERVICE PLANS (CANADA ONLY)
You can get more protection for your
vehicle by purchasing a Ford Extended
Service Plan. Ford Extended Service Plan
is the only service contract backed by Ford
Motor Company of Canada, Limited.
Depending on the plan you purchase, Ford
Extended Service Plan provides benefits
such as:
•
Rental reimbursement.
• Coverage for certain maintenance and
wear items.
• Protection against repair costs after
your New Vehicle Limited Warranty
Coverage expires.
• Roadside Assistance benefits.
There are several Ford Extended Service
Plans available in various time, distance
and deductible combinations. Each plan
is tailored to fit your own driving needs,
including reimbursement for towing and
rental. When you purchase Ford Extended
Service Plan, you receive added
peace-of-mind protection throughout
Canada, the United States and Mexico,
provided by a network of participating
authorized Ford Motor Company dealers.
Note: Repairs performed outside of
Canada, the United States and Mexico are
not eligible for Ford Extended Service Plan
coverage.
This information is subject to change. For
more information, visit your local Ford of
Canada dealer or www.ford.ca to find the
Ford Extended Service Plan that is right for
you.
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Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Extended Service Plan (ESP)
Fog Lamps - Front
See: Front Fog Lamps........................................ 70
Ford Credit..........................................................11
(U.S. Only)................................................................. 11
Front Fog Lamps............................................70
Front Parking Aid..........................................136
Front Passenger Sensing System
............38
Fuel and Refueling........................................118
Fuel Consumption
........................................122
Calculating Fuel Economy............................... 123
Filling the Tank..................................................... 123
Fuel Quality - E85.........................................119 Choosing the Right Fuel - Flex Fuel
Vehicles.............................................................. 119
Fuel Quality
......................................................119
Choosing the Right Fuel.................................... 119
Fuel Shutoff.....................................................171
Fuse Box Locations.......................................181 Engine Compartment Fuse Box..................... 181
Luggage Compartment Fuse Box.................181
Passenger Compartment Fuse Box.............181
Fuses
..................................................................181
Fuse Specification Chart...........................182 Cargo Compartment Fuse Box..................... 188
Engine Compartment Fuse Box.................... 182
Passenger Compartment Fuse Box............186
G
Gauges...............................................................80 Engine Coolant Temperature Gauge............80
Fuel Gauge............................................................... 81
Information Display............................................ 80
General Information on Radio Frequencies...................................................45
General Maintenance Information
.......386
Multi-Point Inspection..................................... 388
Owner Checks and Services.......................... 387
Protecting Your Investment.......................... 386
Why Maintain Your Vehicle?......................... 386
Why Maintain Your Vehicle at Your Dealership?..................................................... 386
Getting Assistance Outside the U.S. and Canada..........................................................178
Getting the Services You Need................175 Away From Home............................................... 175Global Opening and Closing......................76
Global Closing........................................................ 76
Global Opening..................................................... 76
H
Handbrake See: Parking Brake............................................. 130
Hazard Warning Flashers............................171
Headlamp Adjusting See: Adjusting the Headlamps.................... 205
Headlamp Exit Delay....................................69
Head Restraints............................................103 Adjusting the Head Restraint........................ 104
Heated Seats....................................................111
Heated Windows and Mirrors...................101 Heated Exterior Mirrors..................................... 102
Heated Rear Window........................................ 102
Heated Windshield............................................ 102
Heating See: Climate Control........................................... 95
Hill Start Assist..............................................130 Switching the System On and Off.................131
Using Hill Start Assist....................................... 130
Hints on Controlling the Interior Climate...........................................................99
Cooling the Interior Quickly............................ 100
General Hints......................................................... 99
Heating the Interior Quickly............................. 99
Maximum Cooling Performance in Instrument Panel or Instrument Panel
and Footwell Positions............................... 100
Recommended Settings for Cooling .........100
Recommended Settings for Heating..........100
Side Window Defogging in Cold Weather............................................................ 100
Vehicle Stationary for Extended Periods During Extreme High Ambient
Temperatures................................................. 100
Hints on Driving With Anti-Lock Brakes............................................................129
Hood Lock See: Opening and Closing the Hood...........193
I
Ignition Switch................................................115
In California (U.S. Only)..............................176
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Power Windows - Vehicles With: Rear
Power Windows ..........................................74
Accessory Delay.................................................... 76
Bounce-Back.......................................................... 75
One-Touch Down................................................. 75
One-Touch Up....................................................... 75
Window Lock.......................................................... 75
Protecting the Environment........................14
R
Rear Parking Aid............................................135
Rear Passenger Climate Controls...........101
Rear Seat Armrest.........................................112
Rear Seats.......................................................107 Type 1....................................................................... 107
Type 2..................................................................... 109
Rear Under Floor Storage..........................148 Adjustable Load Floor...................................... 148
Passenger Compartment Floor.................... 148
Rear View Camera........................................137 Switching the Rear View Camera Off.........139
Switching the Rear View Camera On..........137
Using the Display................................................. 137
Vehicles With Parking Aid ................................139
Rear View Camera See: Rear View Camera.................................... 137
Rear Window Wiper and Washers...........65 Rear Window Washer......................................... 66
Rear Window Wiper............................................ 65
Recommended Towing Weights............160 Calculating the Maximum Loaded Trailer
Weight................................................................. 161
Reduced Engine Performance.................167
Refueling...........................................................121 Easy Fuel ™ Capless Fuel System.................121
Remote Control..............................................45 Car Finder................................................................ 47
Integrated Keyhead Transmitter.................... 45
Programming a New Remote Control.........46
Replacing the Battery......................................... 46
Reprogramming the Unlocking Function .............................................................. 46
Repairing Minor Paint Damage...............218 Replacement Parts
Recommendation.........................................11
Collision Repairs..................................................... 11
Scheduled Maintenance and Mechanical Repairs................................................................... 11
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control.............................................................47
Reporting Safety Defects (Canada Only)..............................................................180
Reporting Safety Defects (U.S. Only)...............................................................179
Roadside Assistance...................................170 Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 170
Vehicles Sold in Canada: Using Roadside Assistance........................................................ 170
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 170
Vehicles Sold in the United States: Using Roadside Assistance.................................... 170
Roadside Emergencies
...............................170
Roof Racks and Load Carriers.................150 Maximum Load Weights................................... 151
Running-In See: Breaking-In.................................................. 167
Running Out of Fuel....................................120 Refilling With a Portable Fuel
Container.......................................................... 120
S
Safety Canopy ™
.............................................42
Safety Precautions.......................................118
Satellite Radio..............................................269 Satellite Radio Electronic Serial Number
(ESN)................................................................. 270
Satellite Radio Reception Factors...............270
SIRIUS® Satellite Radio Service.................. 270
Troubleshooting................................................... 271
Scheduled Maintenance Record...........394
Scheduled Maintenance..........................386
Seatbelt Height Adjustment
.......................31
Seatbelt Reminder.........................................32 Belt-Minder™........................................................ 32
Seatbelts...........................................................28 Principle of Operation........................................ 28
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Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Index