Sunday, 10:30am-7:30pm EST.
In the United States, call 1-800-392-3673.
In Canada, call 1-800-565-3673.
Times are subject to change due to
holidays.
SYNC Owner Account
Why do I need a SYNC owner account?
•
Essential for keeping up with the latest
software downloads available for
SYNC.
• Access to customer support for any
questions you may have.
Driving Restrictions
For your safety, certain features are
speed-dependent and restricted when your
vehicle is traveling over 3 mi (5 km).
Safety Information WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. When using SYNC:
•
Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.
• Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's manual for further information.
• Do not attempt to service or repair the
system. See an authorized dealer.
Privacy Information
When a cellular phone is connected to
SYNC, the system creates a profile within
your vehicle that is linked to that cellular
phone. This profile is created in order to
offer you more cellular features and to
operate more efficiently. Among other
things, this profile may contain data about
your cellular phone book, text messages
(read and unread), and call history,
including history of calls when your cellular
phone was not connected to the system.
In addition, if you connect a media device,
the system creates and retains an index of
supported media content. The system also
records a short development log of
approximately 10 minutes of all recent
system activity. The log profile and other
system data may be used to improve the
system and help diagnose any problems
that may occur.
The cellular profile, media device index,
and development log will remain in the
vehicle unless you delete them and are
generally accessible only in the vehicle
when the cellular phone or media player
is connected. If you no longer plan to use
the system or the vehicle, we recommend
you perform a Master Reset to erase all
stored information.
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(If Equipped)
A
A/C
See: Climate Control.......................................... 86
About This Manual...........................................5
ABS See: Brakes............................................................ 119
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 119
Accessories See: Replacement Parts
Recommendation.............................................. 9
Adjusting the Headlamps.........................190
Vertical Aim Adjustment................................. 190
Adjusting the Pedals
.....................................55
Adjusting the Steering Wheel....................53
Airbag Disposal...............................................45
Air Conditioning See: Climate Control.......................................... 86
Alarm See: Anti-Theft Alarm........................................ 52
All-Wheel Drive...............................................112
Anti-Theft Alarm
............................................52
Alarm System........................................................ 52
Arming the Alarm................................................. 52
Disarming the Alarm........................................... 52
Triggering the Alarm............................................ 52
Appendices.....................................................316
Audible Warnings and Indicators
...............71
Automatic Transmission Warning
Chime................................................................... 72
Headlamps On Warning Chime....................... 71
Key in Ignition Warning Chime.......................... 71
Parking Brake On Warning Chime................... 71
Audio Control
...................................................53
Seek and Media.................................................... 53
Audio System................................................247 General Information.......................................... 247
Audio Unit - Vehicles With: AM/FM/CD/ SYNC.............................................................248
Autolamps........................................................59 Windshield Wiper Activated
Headlamps........................................................ 60Automatic Transmission............................110
If Your Vehicle Gets Stuck In Mud or
Snow................................................................... 110
Understanding the Positions of Your Automatic Transmission............................. 110
Automatic Transmission Fluid Check - 3.5L Ecoboost™........................................185
Adding Transmission Fluid............................. 186
Checking the Transmission Fluid Level................................................................... 185
Auxiliary Power Points
.................................95
12 Volt DC Power Point....................................... 95
Locations................................................................. 95
AWD See: All-Wheel Drive........................................... 112
B
Blind Spot Information System
................131
Using the System................................................. 131
Bonnet Lock See: Opening and Closing the Hood............177
Booster Seats
..................................................20
Types of Booster Seats....................................... 21
Brake Fluid Check........................................186
Brakes................................................................119 General Information........................................... 119
Breaking-In......................................................153
Bulb Specification Chart
...........................195
C
Cabin Air Filter.................................................89
California Proposition 65...............................9
Capacities and Specifications - 3.5L Ecoboost™.................................................238
Specifications..................................................... 239
Capacities and Specifications - 3.7L.................................................................242
Specifications..................................................... 243
Capacities and Specifications................233
Car Wash See: Cleaning the Exterior............................... 198
Center Console
...............................................96
Center Console..................................................... 96
Console Mounting Plates.................................. 96
Universal Top Tray............................................... 96
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Changing a Bulb............................................192
Front Direction Indicator.................................. 192
Front Fog Lamp................................................... 193
Headlamp.............................................................. 192
Headlamp High Beam...................................... 193
LED Lamps............................................................ 194
License Plate Lamp........................................... 195
Rear Direction Indicator and Reversing Lamp.................................................................. 194
Changing a Fuse............................................175
Fuses........................................................................\
175
Changing a Road Wheel............................227 Dissimilar Spare Wheel and Tire Assembly
Information...................................................... 227
Tire Change Procedure.................................... 228
Changing the 12V Battery..........................187
Changing the Engine Air Filter..................197
Changing the Wiper Blades
.....................189
Front Wiper Blades............................................ 189
Rear Wiper Blade............................................... 189
Checking the Wiper Blades
......................189
Child Restraint and Safety Belt Maintenance.................................................32
Child Safety
.......................................................13
General Information............................................. 13
Child Safety Locks
..........................................24
Left-Hand Side...................................................... 25
Right-Hand Side................................................... 25
Child Seat Positioning...................................22
Cleaning Leather Seats..............................201
Cleaning Products
.......................................198
Cleaning the Alloy Wheels.......................202
Cleaning the Engine
....................................199
Cleaning the Exterior...................................198 Exterior Chrome Parts...................................... 198
Exterior Plastic Parts......................................... 199
Stripes or Graphics............................................ 199
Underbody............................................................ 199
Cleaning the Instrument Panel and Instrument Cluster Lens.........................201
Cleaning the Interior
..................................200
Cleaning the Windows and Wiper Blades...........................................................200
Climate Control
..............................................86
Coolant Check See: Engine Coolant Check............................. 181
Crash Sensors and Airbag Indicator.......40 Airbags and Police Equipment........................ 41Cross Traffic Alert.........................................133
False Alerts............................................................ 135
Switching the System Off and On................135
System Errors....................................................... 135
System Lights, Messages and Audible Alerts.................................................................. 135
System Limitations............................................ 135
System Sensors................................................... 135
Using the System................................................ 133
Cruise Control
..................................................54
Principle of Operation....................................... 129
Cruise control See: Using Cruise Control................................ 129
Customer Assistance
...................................161
D
Data Recording
..................................................7
Event Data Recording............................................ 7
Service Data Recording......................................... 7
Daytime Running Lamps............................60
Digital Radio
..................................................250
HD Radio Reception and Station
Troubleshooting............................................. 251
Direction Indicators
........................................61
Driver and Passenger Airbags....................35 Children and Airbags........................................... 35
Proper Driver and Front Passenger Seating Adjustment........................................................ 35
Driving Aids
......................................................131
Driving Hints....................................................153
Driving Through Water................................154
DRL See: Daytime Running Lamps........................ 60
E
Economical Driving
......................................153
Emission Control System..........................107 On-Board Diagnostics (OBD-II)................... 108
Readiness for Inspection/Maintenance (I/M) Testing................................................... 108
End User License Agreement..................316 SYNC End User License Agreement
(EULA)............................................................... 316
Engine Block Heater.....................................99 Using the Engine Block Heater....................... 99
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Head Restraints..............................................90
Adjusting the Head Restraint........................... 91
Tilting Head Restraints ...................................... 91
Heated Windows and Mirrors...................88 Heated Exterior Mirror........................................ 88
Heated Rear Window......................................... 88
Heating See: Climate Control.......................................... 86
Hints on Controlling the Interior Climate
............................................................87
Cooling the Interior Quickly.............................. 87
General Hints......................................................... 87
Heating the Interior Quickly.............................. 87
Maximum Cooling Performance in Instrument Panel or Instrument Panel
and Footwell Positions................................. 88
Recommended Settings for Cooling ...........88
Recommended Settings for Heating............87
Side Window Defogging in Cold Weather.............................................................. 88
Vehicle Stationary for Extended Periods During Extreme High Ambient
Temperatures................................................... 88
Hints on Driving With Anti-Lock Brakes.............................................................119
Hood Lock See: Opening and Closing the Hood............177
I
Ignition Switch
.................................................97
In California (U.S. Only).............................162
Information Display Control.......................54 Information Display Control Features..........54
Information Displays.....................................73 General Information............................................ 73Information Messages..................................76
AdvanceTrac ™....................................................... 77
Alarm........................................................................\
. 77
AWD........................................................................\
... 77
Battery and Charging System.......................... 78
Blind Spot Information and Cross Traffic Alert System...................................................... 78
Brake System......................................................... 79
Doors and Locks................................................... 79
Electronic Stability Control............................... 79
Engine...................................................................... 80
Fuel........................................................................\
... 80
Keys and Intelligent Access............................. 80
Lane Keeping System.......................................... 81
Maintenance........................................................... 81
Park Aid.................................................................... 82
Park Brake............................................................... 82
Power Steering...................................................... 83
Seats........................................................................\
. 83
Starting System.................................................... 83
Tire Pressure Monitoring System................... 84
Traction Control.................................................... 84
Transmission......................................................... 84
Installing Child Seats.....................................14 Child Seats............................................................... 14
Using Lap and Shoulder Belts.......................... 15
Using Lower Anchors and Tethers for CHildren (LATCH)............................................. 17
Using Tether Straps.............................................. 19
Instrument Cluster.........................................67
Instrument Lighting Dimmer.....................60
Interior Lamps..................................................61 Dome Lamp............................................................ 61
Dome Task Lamp.................................................. 61
Front Map Lamps.................................................. 61
Rear Interior Lamp............................................... 62
Interior Mirror
...................................................65
Auto-Dimming Mirror......................................... 65
Introduction........................................................5
J
Jump Starting the Vehicle
.........................158
Connecting the Jumper Cables..................... 158
Jump Starting....................................................... 159
Preparing Your Vehicle..................................... 158
Removing the Jumper Cables........................ 159
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K
Keys and Remote Controls........................46
Principle of Operation........................................ 46
L
Lighting Control..............................................58
Headlamp Flasher............................................... 59
High Beams............................................................ 58
Spot Lamp Control.............................................. 59
Lighting..............................................................58 General Information............................................ 58
Load Carriers See: Roof Racks and Load Carriers..............137
Load Carrying
..................................................137
Load Limit.......................................................138
Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................. 145
Vehicle Loading - with and without a Trailer .................................................................. 138
Locking and Unlocking
................................48
Battery Saver......................................................... 50
Hidden Rear Door Locks.................................... 48
Illuminated Entry.................................................. 50
Illuminated Exit..................................................... 50
Independent Liftgate Locking Feature........49
Locking and Unlocking the Doors with the Key Blade........................................................... 49
Opening a Rear Door From the Inside..........50
Power Door Locks................................................ 48
Remote Control.................................................... 48
Locks...................................................................48
Lug Nuts See: Changing a Road Wheel........................ 227
M
Maintenance...................................................176 General Information........................................... 176
Manual Climate Control..............................86
Manual Liftgate
..............................................50
Closing the Liftgate.............................................. 51
Opening the Liftgate............................................ 51Manual Seats
...................................................92
Lumbar Adjustment............................................ 93
Moving the Seat Backward and Forward............................................................... 92
Recline Adjustment............................................. 92
Message Center See: Information Displays................................. 73
Mirrors See: Heated Windows and Mirrors................88
See: Windows and Mirrors................................ 63
Mobile Communications Equipment........11
Motorcraft Parts - 3.5L Ecoboost™.................................................234
Motorcraft Parts - 3.7L...............................235
N
Normal Scheduled Maintenance
..........299
Intelligent Oil-Life Monitor™........................ 299
Normal Maintenance Intervals.................... 300
O
Oil Change Indicator Reset.......................180
Oil Check See: Engine Oil Check....................................... 180
Opening and Closing the Hood
................177
Closing the Hood................................................ 178
Opening the Hood............................................... 177
Ordering Additional Owner's Literature......................................................165
Obtaining a French Owner ’s Manual..........165
Overhead Console
.........................................96
P
Parking Aids
....................................................124
Principle of Operation....................................... 124
Parking Brake.................................................120
Passenger Knee Airbag................................39
Pedals.................................................................55
Perchlorate..........................................................9
Personal Safety System ™
..........................33
How Does the Personal Safety System
Work?................................................................... 33
Post-Crash Alert System
...........................160
Power Door Locks See: Locking and Unlocking............................. 48
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Power Seats.....................................................93
Power Steering Fluid Check......................187
Power Windows
..............................................63
Accessory Delay.................................................... 63
Bounce-Back......................................................... 63
One-Touch Down................................................. 63
One-Touch Up....................................................... 63
Window Lock......................................................... 63
Protecting the Environment
........................12
R
Rear Loadspace Hatches
...........................137
Rear Parking Aid............................................124 Obstacle Distance Indicator........................... 125
Rear Seats.........................................................93 Fold-flat Seatback............................................... 93
Rear Under Floor Storage
..........................137
Load Floor.............................................................. 137
Load Safe Label................................................... 137
Rear View Camera
........................................125
Using the Rear View Camera System.........126
Rear View Camera See: Rear View Camera.................................... 125
Rear Window Wiper and Washers...........56 Rear Camera Washer.......................................... 57
Rear Window Washer......................................... 57
Rear Window Wiper............................................ 56
Recommended Towing Weights.............147
Refueling.........................................................104 Easy Fuel ™ Capless Fuel System................105
Remote Control
..............................................46
Car Finder................................................................ 47
Changing the Remote Control Battery.........47
Sounding the Panic Alarm................................ 47
Removing a Headlamp
...............................192
Repairing Minor Paint Damage..............202
Replacement Parts Recommendation.........................................9
Collision Repairs...................................................... 9
Scheduled Maintenance and Mechanical Repairs................................................................... 9
Warranty on Replacement Parts.................... 10
Replacing a Lost Key or Remote Control.............................................................47
Reporting Safety Defects (Canada Only)..............................................................166 Reporting Safety Defects (U.S.
Only)...............................................................165
Roadside Assistance
...................................156
Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 156
Vehicles Sold in Canada: Using Roadside Assistance........................................................ 156
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 156
Vehicles Sold in the United States: Using Roadside Assistance.................................... 156
Roadside Emergencies
...............................156
Roof Racks and Load Carriers..................137 Adjusting the Crossbar..................................... 138
Thumbwheel Kit.................................................. 137
Running-In See: Breaking-In.................................................. 153
Running Out of Fuel....................................103 Adding Fuel From a Portable Fuel
Container.......................................................... 103
Filling a Portable Fuel Container.................. 103
S
Safety Belt Height Adjustment.................29
Safety Belt Minder.........................................30 Belt-Minder™........................................................ 30
Safety Belts......................................................26 Principle of Operation........................................ 26
Safety Belt Warning Lamp and Indicator Chime..............................................................30
Conditions of operation..................................... 30
Safety Canopy ™
............................................39
Safety Precautions.......................................101
Satellite Radio
..............................................253
Satellite Radio Electronic Serial Number
(ESN)................................................................ 254
Satellite Radio Reception Factors...............253
SIRIUS® Satellite Radio Service.................. 253
Troubleshooting................................................. 254
Scheduled Maintenance Record...........305
Scheduled Maintenance
..........................296
Seats..................................................................90
Security..............................................................52
Side Airbags
.....................................................38
Sitting in the Correct Position...................90
Snow Chains See: Using Snow Chains.................................. 222
344
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