2016 FORD POLICE INTERCEPTOR UTILITY USB

USB and media issues
Possible solution(s)
Possible cause(s)
Issue
Make sure you correctly
connect the device to SYNC, and that you have pressed play on your device.
The device is not connected.
Make sure that all songdetails are populated.
Your music files may not
contain the correct artist,
song title, album or genre information.
SYNC does not recognize
music that is on my device. The file may be corrupted.
Some devices require you tochange the USB settings
from mass storage to MTP class.
The song may have copy-
right protection, which does not allow it to play. Voice command issues
Possible solution(s)
Possible cause(s)
Issue
Review the phone voice
commands and the media voice commands at the
beginning of their respective sections.
You may be using the wrong
voice commands.
SYNC does not understand what I am saying. After pressing the voice icon,
wait until after the tonesounds and Listening
appears before saying a
command. Any command
spoken before this does not register with the system.
You may be speaking too
soon or at the wrong time.
Review the media voice
commands at the beginning of the media section.
You may be using the wrong
voice commands.
SYNC does not understand
the name of a song or artist.
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Explorer (TUB), enUSA, Edition date: 03/2015, First Printing SYNC™ (If Equipped)

Voice command issues
Possible solution(s)
Possible cause(s)
Issue
The system works better if
you list full names, such as "Joe Wilson" rather than "Joe".
The system may not be
reading the name the same way you are saying it.
Do not use special charac-ters, such as 123 or ICE, as
the system does not recog- nize them.
Contacts in your phonebook
may be very short and
similar, or they may contain special characters.
If a contact is in CAPS, youhave to spell it. JAKE
requires you to say "Call J- A-K-E".
Your phonebook contacts
may be in CAPS. AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Ensure you have a compat-
ible smartphone; an Android with OS 2.3 or higher or aniPhone 3GS or newer with
iOS 5.0 or higher. Addition- ally, ensure your phone is
An AppLink capable phone
is not connected to SYNC.
AppLink Mobile Applica-
tions: When I select "Find
New Apps," SYNC does not find any applications. paired and connected to
SYNC in order to find
AppLink-capable apps on your device. iPhone users must also connect to
SYNC's USB port with an Apple USB cable.
Ensure you have down-
loaded and installed the latest version of the app
from your phone's app store.
Ensure the app is running on your phone. Some apps
AppLink-enabled apps are
not installed and running on your mobile device.
My phone is connected, but
I still cannot find any apps.
require you to register or
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Explorer (TUB), enUSA, Edition date: 03/2015, First Printing SYNC™ (If Equipped)

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable fromthe phone, wait a moment, and plug the USB cable
back in to the phone. After a
few seconds, the app should appear in SYNC's Mobile
Apps Menu. If not, "Force
Close" the application and restart it.
The USB connection to
SYNC may need to be reset.
My iPhone phone is
connected, my app is
running, I restarted the app but I still cannot find it on SYNC.
Try increasing the Bluetoothvolume of the device by
using the device's volume control buttons which are most often found on the side of the device.
The bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC, but there is no sound or the sound is very low.
Force close or uninstall the
apps you do not want SYNC
to find. If the app has a "Ford SYNC" setting, disable that
setting in the app's settings menu on the phone.
Some Android devices have
a limited number of
bluetooth ports apps can
use to connect. If you have
more AppLink apps on your phone than the number of
availble Bluetooth ports, you will not see all of your apps
listed in SYNC's mobile apps menu.
I can only see some of the
AppLink apps running on my phone listed in SYNC'sMobile Apps Menu. SYNC System Reset
The SYNC system in your vehicle has System Reset feature that can be performed if
the function of a SYNC feature is lost. This reset is intended to restore functionality and will not erase any information previously stored in the system (Such as paired devices, phonebook, call history, text messages, or user settings). To perform a System Reset,press and hold the Seek Up (>>) button while pressing and holding the Radio Power button. Release both buttons after 2-3 seconds. Please allow a few minutes for thereset to complete. After a few minutes has passed you can resume using the SYNC system.
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Explorer (TUB), enUSA, Edition date: 03/2015, First Printing SYNC™ (If Equipped)

Special Notices................................................10
My Fleet Management (if equipped)..............11
New Vehicle Limited Warranty........................ 10
Notice to Owners of Pickup Trucks and Utility Type Vehicles........................................ 10
On-board Diagnostics (OBD-II)...................... 10
Special Instructions............................................. 10
Using Your Vehicle as an Ambulance............10
Using Your Vehicle With a Snowplow...........10
Special Operating Conditions Scheduled Maintenance..............................................302
Engine Idle Hour Meter.................................... 304
Exceptions........................................................... 304
Speed Control See: Cruise Control............................................ 129
Stability Control
............................................122
Principle of Operation....................................... 122
Starter Switch See: Ignition Switch............................................. 97
Starting a Gasoline Engine.........................97 Failure to Start...................................................... 98
Guarding Against Exhaust Fumes.................98
Important Ventilating Information................99
Stopping the Engine When Your Vehicle is Moving................................................................. 98
Stopping the Engine When Your Vehicle is Stationary.......................................................... 98
Starting and Stopping the Engine............97 General Information............................................ 97
Steering............................................................136 Electric Power Steering.................................... 136
Steering Wheel................................................53
Storage Compartments
..............................96
Sun Visors.........................................................66
Slide-on-rod.......................................................... 66
Supplementary Restraints System.........34 Principle of Operation........................................ 34
Symbols Glossary.............................................5
SYNC™ Applications and Services.......272 911 Assist................................................................ 272
SYNC Mobile Apps............................................ 274
SYNC™...........................................................256 General Information......................................... 256
SYNC™ Troubleshooting.........................286 T
Tailgate
See: Manual Liftgate.......................................... 50
Technical Specifications See: Capacities and Specifications............233
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)
........................163
Tire Care..........................................................207
Glossary of Tire Terminology........................ 209
Information About Uniform Tire Quality Grading............................................................. 207
Information Contained on the Tire Sidewall............................................................ 210
Police Wheels and Tires................................... 221
Temperature A B C........................................... 208
Traction AA A B C.............................................. 208
Treadwear............................................................ 208
Tire Pressure Monitoring System...........223 Changing Tires With a Tire Pressure
Monitoring System....................................... 224
Understanding Your Tire Pressure Monitoring System ...................................... 224
Tires See: Wheels and Tires..................................... 205
Towing a Trailer.............................................146 Load Placement................................................. 146
Towing the Vehicle on Four Wheels - 3.5L Ecoboost™/3.7L
...............................151
Emergency Towing.............................................. 151
Recreational Towing........................................... 151
Towing..............................................................146
Traction Control
..............................................121
Principle of Operation........................................ 121
Transmission Code Designation.............237
Transmission
...................................................110
Transmission See: Transmission............................................... 110
Transporting the Vehicle...........................150
U
Under Hood Overview.................................179
USB Port
.........................................................255
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Explorer (TUB), enUSA, Edition date: 03/2015, First Printing Index

Using All-Wheel Drive..................................112
Driving In Special Conditions With
All-Wheel Drive (AWD)................................ 114
How Utility Vehicles Differ from Other Vehicles.............................................................. 114
Operating AWD Vehicles With Mismatched Tires..................................................................... 114
Operating AWD Vehicles With Spare Tires...................................................................... 113
Using Cruise Control....................................129 Switching Cruise Control Off......................... 130
Switching Cruise Control On.......................... 129
Using Snow Chains.....................................222
Using Stability Control................................123 AdvanceTrac® with Roll Stability Control ™
(RSC®).............................................................. 123
Using Summer Tires....................................221
Using SYNC™ With Your Media Player.............................................................277
Accessing Your USB Song Library................281
Bluetooth Devices and System Settings............................................................ 283
Connecting Your Digital Media Player to the USB Port............................................................ 277
Media Menu Features....................................... 281
Media Voice Commands................................. 278
USB 2...................................................................... 283
Voice Commands for Audio Sources.........284
Using SYNC™ With Your Phone...........260 Accessing Features through the Phone
Menu.................................................................. 265
Accessing Your Phone Settings................... 268
Bluetooth Devices............................................. 269
Making Calls........................................................ 263
Pairing a Phone for the First Time..............260
Pairing Subsequent Phones........................... 261
Phone Options during an Active Call.........264
Phone Voice Commands................................ 262
Receiving Calls.................................................... 263
System Settings................................................. 270
Text Messaging.................................................. 266
Using Traction Control.................................121 Switching the System Off................................. 121
System Indicator Lights and Messages........................................................... 121
Using a Switch...................................................... 121
Using the Information Display Controls.............................................................. 121Using Voice Recognition...........................258
Initiating a Voice Session................................ 258
System Interaction and Feedback..............259
Utilizing the Mediation/Arbitration Program (Canada Only).........................163
V
Vehicle Care
...................................................198
General Information.......................................... 198
Vehicle Certification Label........................237
Vehicle Identification Number................236
Vehicle Storage............................................202 Battery................................................................... 203
Body........................................................................\
203
Brakes.................................................................... 203
Cooling system................................................... 203
Engine.................................................................... 203
Fuel system.......................................................... 203
General.................................................................. 203
Miscellaneous..................................................... 204
Removing Vehicle From Storage.................204
Tires........................................................................\
203
Ventilation See: Climate Control.......................................... 86
VIN See: Vehicle Identification Number............236
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Explorer (TUB), enUSA, Edition date: 03/2015, First Printing Index