In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator
’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel.
If you cannot find unleaded fuel or can only
get fuel with an anti-knock index lower
than is recommended for your vehicle,
contact our Customer Relationship Center.
The use of leaded fuel in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using leaded fuel may
also result in difficulty importing your
vehicle back into the United States. If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected]
For customers in Guam, the
Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the
U.S. Virgin Islands, please feel free to call
our Toll-Free Number: (800) 841-FORD
(3673).
If your vehicle must be serviced while you
are traveling or living in Puerto Rico,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you
are traveling or living in the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
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FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Ford: 80004443673
Lincoln: 80004441067
If calling from the UAE: 80004441066
If calling from the Kingdom of Saudi
Arabia:
8008443673
If calling from Kuwait: 22280384
FAX: +971 4 3327266
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Motor Company Export
Operations & Global Growth Initiatives by
emailing
[email protected].
If you are in another foreign country,
contact the nearest authorized dealer. In
the event your inquiry is unresolved,
communicate your concern with the
dealership ’s Sales Manager, Service
Manager or Customer Relations Manager.
If you require additional assistance or
clarification, please contact the respective
Customer Relationship Center as
previously listed.
Customers in the U.S. should call
1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,
contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service Or to order a free publication catalog, call
toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached
by their website:
www.helminc.com
(Items in this catalog may be purchased
by credit card, check or money order.)
Obtaining a French Owner
’s
Manual
French Owner ’s Manual can be obtained
from your authorized dealer or by
contacting Helm, Incorporated using the
contact information listed previously in this
section.
REPORTING SAFETY DEFECTS
(U.S. ONLY) If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
Ford Motor Company.
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Avoid the Rising Cost of Properly
Maintaining Your Vehicle!
Ford Extended Service Plan also offers a
Premium Maintenance Plan that covers all
scheduled maintenance, and selected
wear items. The coverage is prepaid, so
you never have to worry about affording
your vehicle
’s maintenance. It covers
regular checkups, routine inspections,
preventive care and replacement of select
items that require periodic attention for
normal wear:
• Windshield wiper blades.
• Spark plugs.
• The clutch disc.
• Brake pads and linings.
• Shock absorbers.
• Struts.
• Engine Belts.
• Engine coolant hoses, clamps and
o-rings.
• Diesel exhaust fluid replenishment.
Interest Free Finance Options
Available
Take advantage of our interest free
installment payment plan. Just a 10%
down payment will provide you with an
affordable, no interest, no fee payment
program allowing you all the security and
benefits Ford ESP has to offer while paying
over time. You are pre-approved with no
credit checks, no hassles! To learn more,
call our Ford ESP specialists at
800-367-3377.
Ford ESP
P.O. Box 321067
Detroit, MI 48232 SERVICE PLANS (CANADA ONLY)
You can get more protection for your
vehicle by purchasing a Ford Extended
Service Plan. Ford Extended Service Plan
is the only service contract backed by Ford
Motor Company of Canada, Limited.
Depending on the plan you purchase, Ford
Extended Service Plan provides benefits
such as:
•
Rental reimbursement.
• Coverage for certain maintenance and
wear items.
• Protection against repair costs after
your New Vehicle Limited Warranty
Coverage expires.
• Roadside Assistance benefits.
There are several Ford Extended Service
Plans available in various time, distance
and deductible combinations. Each plan
is tailored to fit your own driving needs,
including reimbursement for towing and
rental. When you purchase Ford Extended
Service Plan, you receive added
peace-of-mind protection throughout
Canada, the United States and Mexico,
provided by a network of participating
authorized Ford Motor Company dealers.
Note: Repairs performed outside of
Canada, the United States and Mexico are
not eligible for Ford Extended Service Plan
coverage.
This information is subject to change. For
more information, visit your local Ford of
Canada dealer or www.ford.ca to find the
Ford Extended Service Plan that is right for
you.
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Engine Coolant Check.................................181
Adding Engine Coolant..................................... 182
Checking the Engine Coolant.......................... 181
Recycled Engine Coolant................................. 182
Severe Climates.................................................. 183
What You Should Know About Fail-Safe Cooling............................................................... 183
Engine Oil Check..........................................180 Adding Engine Oil............................................... 180
Engine Oil Dipstick.......................................180
Engine Specifications - 3.5L Ecoboost™.................................................233
Drivebelt Routing............................................... 233
Engine Specifications - 3.7L.....................233
Drivebelt Routing............................................... 234
Environment......................................................12
Essential Towing Checks...........................148 Before Towing a Trailer..................................... 149
Hitches................................................................... 148
Launching or Retrieving a Boat or Personal Watercraft (PWC)......................................... 150
Safety Chains....................................................... 149
Trailer Brakes........................................................ 149
Trailer Lamps....................................................... 149
When Towing a Trailer...................................... 149
Event Data Recording See: Data Recording............................................... 7
Export Unique Options...................................11
Extended Service Plan (ESP).................294 SERVICE PLANS (CANADA ONLY)............295
SERVICE PLANS (U.S. Only)......................... 294
Exterior Mirrors................................................64 Blind Spot Information System...................... 65
Fold-Away Exterior Mirrors............................... 64
Heated Exterior Mirrors ..................................... 64
Integrated Blind Spot Mirror............................ 64
Power Exterior Mirrors........................................ 64
F
Fastening the Safety Belts..........................27 Safety Belt Extension Assembly.................... 29
Safety Belt Locking Modes............................... 28
Using Safety Belts During Pregnancy...........27
Floor Mats
.......................................................154
Foot Pedals See: Adjusting the Pedals................................. 55Ford Credit
...........................................................9
(U.S. Only)................................................................. 9
Front Passenger Sensing System............36
Fuel and Refueling
........................................101
Fuel Consumption.......................................106
Calculating Fuel Economy.............................. 106
Filling the Tank.................................................... 106
Fuel Filler Funnel Location
........................103
Fuel Filter.........................................................187
Fuel Quality - E85........................................102
Choosing the Right Fuel - Flex Fuel
Vehicles............................................................. 102
Fuel Quality
....................................................102
Choosing the Right Fuel................................... 102
Fuel Shutoff
....................................................157
Fuses..................................................................167
Fuse Specification Chart............................167 Passenger Compartment Fuse Panel.........172
Power Distribution Box..................................... 167
G
Gauges................................................................67 Engine Coolant Temperature Gauge............68
Fuel Gauge............................................................. 68
Information Display............................................. 67
Speedometer........................................................ 68
General Information on Radio Frequencies...................................................46
General Maintenance Information.......296 Multi-Point Inspection..................................... 298
Owner Checks and Services.......................... 297
Protecting Your Investment.......................... 296
Why Maintain Your Vehicle?......................... 296
Why Maintain Your Vehicle at Your Dealership?..................................................... 296
Getting Assistance Outside the U.S. and Canada..........................................................164
Getting the Services You Need.................161 Away From Home................................................ 161
H
Handbrake See: Parking Brake............................................. 120
Hazard Warning Flashers...........................157
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Power Seats.....................................................93
Power Steering Fluid Check......................187
Power Windows
..............................................63
Accessory Delay.................................................... 63
Bounce-Back......................................................... 63
One-Touch Down................................................. 63
One-Touch Up....................................................... 63
Window Lock......................................................... 63
Protecting the Environment
........................12
R
Rear Loadspace Hatches
...........................137
Rear Parking Aid............................................124 Obstacle Distance Indicator........................... 125
Rear Seats.........................................................93 Fold-flat Seatback............................................... 93
Rear Under Floor Storage
..........................137
Load Floor.............................................................. 137
Load Safe Label................................................... 137
Rear View Camera
........................................125
Using the Rear View Camera System.........126
Rear View Camera See: Rear View Camera.................................... 125
Rear Window Wiper and Washers...........56 Rear Camera Washer.......................................... 57
Rear Window Washer......................................... 57
Rear Window Wiper............................................ 56
Recommended Towing Weights.............147
Refueling.........................................................104 Easy Fuel ™ Capless Fuel System................105
Remote Control
..............................................46
Car Finder................................................................ 47
Changing the Remote Control Battery.........47
Sounding the Panic Alarm................................ 47
Removing a Headlamp
...............................192
Repairing Minor Paint Damage..............202
Replacement Parts Recommendation.........................................9
Collision Repairs...................................................... 9
Scheduled Maintenance and Mechanical Repairs................................................................... 9
Warranty on Replacement Parts.................... 10
Replacing a Lost Key or Remote Control.............................................................47
Reporting Safety Defects (Canada Only)..............................................................166 Reporting Safety Defects (U.S.
Only)...............................................................165
Roadside Assistance
...................................156
Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 156
Vehicles Sold in Canada: Using Roadside Assistance........................................................ 156
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 156
Vehicles Sold in the United States: Using Roadside Assistance.................................... 156
Roadside Emergencies
...............................156
Roof Racks and Load Carriers..................137 Adjusting the Crossbar..................................... 138
Thumbwheel Kit.................................................. 137
Running-In See: Breaking-In.................................................. 153
Running Out of Fuel....................................103 Adding Fuel From a Portable Fuel
Container.......................................................... 103
Filling a Portable Fuel Container.................. 103
S
Safety Belt Height Adjustment.................29
Safety Belt Minder.........................................30 Belt-Minder™........................................................ 30
Safety Belts......................................................26 Principle of Operation........................................ 26
Safety Belt Warning Lamp and Indicator Chime..............................................................30
Conditions of operation..................................... 30
Safety Canopy ™
............................................39
Safety Precautions.......................................101
Satellite Radio
..............................................253
Satellite Radio Electronic Serial Number
(ESN)................................................................ 254
Satellite Radio Reception Factors...............253
SIRIUS® Satellite Radio Service.................. 253
Troubleshooting................................................. 254
Scheduled Maintenance Record...........305
Scheduled Maintenance
..........................296
Seats..................................................................90
Security..............................................................52
Side Airbags
.....................................................38
Sitting in the Correct Position...................90
Snow Chains See: Using Snow Chains.................................. 222
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