ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty. The service is available:
•
24 hours a day, seven days a week.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare, if
provided with the vehicle (except
vehicles supplied with a tire inflation
kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (7.6 L) of gasoline or 5 gal
(18.9 L) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.
• Winch out — available within
100 ft
(30.5 m) of a paved or county
maintained road, no recoveries.
• Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
Roadside Assistance includes up to $200
for a towed trailer if the disabled eligible
vehicle requires service at the nearest
authorized dealer. If the towing vehicle is
operational but the trailer is not, then the
trailer does not qualify for any roadside
services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States Ford vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States Ford vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
Vehicles Sold in Canada: Getting
Roadside Assistance
Canadian customers who require roadside
assistance, call 1-800-665-2006.
Vehicles Sold in Canada: Using
Roadside Assistance
For your convenience, you may complete
the roadside assistance identification card
found in the centerfold of your warranty
guide and retain for future reference.
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It is recommended that the two
front tires or two rear tires
generally be replaced as a pair.
The tire pressure sensors mounted
in the wheels (originally installed
on your vehicle) are not designed
to be used in aftermarket wheels.
The use of wheels or tires not
recommended by Ford Motor
Company may affect the
operation of your tire pressure
monitoring system.
If the TPMS indicator is flashing,
your TPMS is malfunctioning. Your
replacement tire might be
incompatible with your TPMS, or
some component of the TPMS
may be damaged.
Safety Practices
WARNINGS
If your vehicle is stuck in
snow, mud or sand, do not
rapidly spin the tires; spinning the
tires can tear the tire and cause
an explosion. A tire can explode in
as little as three to five seconds. Do not spin the wheels at
over 35 mph (56 km/h). The
tires may fail and injure a
passenger or bystander. Driving habits have a great deal
to do with your tire mileage and
safety.
*Observe posted speed limits
*Avoid fast starts, stops and turns *Avoid potholes and objects on
the road
*Do not run over curbs or hit the
tire against a curb when parking
Highway Hazards
No matter how carefully you drive
there
’s always the possibility that
you may eventually have a flat tire
on the highway. Drive slowly to the
closest safe area out of traffic.
This may further damage the flat
tire, but your safety is more
important.
If you feel a sudden vibration or
ride disturbance while driving, or
you suspect your tire or vehicle
has been damaged, immediately
reduce your speed. Drive with
caution until you can safely pull
off the road. Stop and inspect the
tires for damage. If a tire is
under-inflated or damaged,
deflate it, remove wheel and
replace it with your spare tire and
wheel. If you cannot detect a
cause, have the vehicle towed to
the nearest repair facility or tire
dealer to have the vehicle
inspected.
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Note:
This feature may not function
properly if you have enabled caller ID
blocking on your cellular phone. Before
running a report, review the Vehicle Health
Report Privacy Notice.
Note: In order to allow a break-in period for
your vehicle, you may not be able to create
a Vehicle Health Report until your vehicle
odometer has reached 200 miles.
Note: Cellular phone and SMS charges may
apply when making a report.
Register for Vehicle Health Report and set
your report preferences at
www.SYNCMyRide.com. After registering,
you can request a Vehicle Health Report
(inside your vehicle). Return to your
account at www.SYNCMyRide.com to view
your report. You can also choose for SYNC
to remind you automatically to run reports
at specific mileage intervals. The system allows you to check your
vehicle's overall health in the form of a
diagnostic report card. The Vehicle Health
Report contains valuable information, for
example:
•
Vehicle diagnostic information
• Scheduled maintenance
• Open recalls and Field Service Actions
• Items noted during vehicle inspections
by an authorized dealer that still need
servicing.
You can run a vehicle health report after
your vehicle has been running a minimum
of 60 seconds. Choose one of the following
options.
To use voice commands, press the voice button and when prompted say: Action and Description
Voice command
The system will run a vehicle health report of your vehicle's
diagnostic systems and send the results to Ford where it
combines with scheduled maintenance information, open
recalls, other field service actions and vehicle inspection items
that still need servicing by an authorized dealer.
Vehicle Health (Report)
To use the screen, press the phone button, then scroll to: Action and Description
Message
Press the OK button.
Vehicle Health
Select one of the following:
Press the
OK button and select on or off.
Auto On?
Select On to have SYNC automatically prompt you to run a
health report at certain mileage intervals. *
Scroll to select between 5000, 7500 or 10000-mile intervals.
Select your desired option and press the
OK button.
Report Interval
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Action and Description
Message
Press the OK button for SYNC to run a health report of your
vehicle's diagnostic systems and send the results to Ford
where it combines with scheduled maintenance information,
open recalls, other field service actions and vehicle inspection
items that still need servicing by an authorized dealer.
Run Report
Exit the current menu.
Return
* You must first turn this feature on before you can select the desired mileage interval.
Vehicle Health Report Privacy Notice
When you create a Vehicle Health Report,
Ford Motor Company may collect your
cellular phone number (to process your
report request) and diagnostic information
about your vehicle. Certain versions or
updates to Vehicle Health Report may also
collect more vehicle information. Ford may
use your vehicle information it collects for
any purpose. If you do not want to disclose
your cellular phone number or vehicle
information, do not run the feature or set
up your Vehicle Health Report profile at
www.SYNCMyRide.com. See
www.SYNCMyRide.com (Vehicle Health
Report Terms and Conditions, and Privacy
Statement) for more information.
SYNC Services: Traffic, Directions
& Information (TDI) (If Equipped,
United States Only)
Note: SYNC Services varies by trim level
and model year and may require a
subscription. Traffic alerts and turn-by-turn
directions available in select markets.
Message and data rates may apply. Ford
Motor Company reserves the right to change
or discontinue this product service at any
time without prior notification or incurring
any future obligation. Note:
SYNC Services requires activation
before use. Visit www.SYNCMyRide.com to
register and check your eligibility for
complimentary services. Standard phone
and message rates may apply. Subscription
may be required. You must also have the
active SYNC Services Bluetooth-enabled
cellular phone paired and connected to the
system in order to connect to, and use,
SYNC Services. See
Using SYNC™ With
Your Phone (page 346).
Note: This feature does not function
properly if you have enabled caller ID
blocking on your cellular phone. Make sure
your cellular phone is not blocking caller ID
before using SYNC Services.
Note: The driver is ultimately responsible
for the safe operation of the vehicle, and
therefore, must evaluate whether it is safe
to follow the suggested directions. Any
navigation features provided are only an aid.
Make your driving decisions based on your
observations of local conditions and existing
traffic regulations. Do not follow the route
suggestions if doing so would result in an
unsafe or illegal maneuver, place you in an
unsafe situation, or if you would be directed
into an area that you consider unsafe. Maps
used by this system may be inaccurate
because of errors, changes in roads, traffic
conditions or driving conditions.
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Vehicle Health Report (If Equipped, US Only)
To make adjustments using the touchscreen, select:
Action and Description
Message
Press the settings icon.
Settings
Vehicle
Vehicle Health
Turn on and off and set the mileage interval at which you
would like to receive the reports. Press the ? for more
information on these selections.
Automatic Reminders
Mileage Interval (Miles)
To run the vehicle health report immediately.
Run Vehicle Health
Report Now
You can find more information on Vehicle Health Report in this chapter.
Camera Settings
To make adjustments using the touchscreen, select: Action and Description
Message
Press the settings icon.
Settings
Vehicle
Camera Settings
Then select from the following:
Enhanced Park Aids
Rear Camera Delay
You can find more information on the rear view camera system in another chapter. See
Parking Aids
(page 179).
Enable Valet Mode
Note: If the system locks, and you need to
reset the PIN, please contact the Customer
Relationship Center. United States: 1-800-392-3673
Canada: 1-800-565-3673
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(If Equipped)
911 Assist May Not Work If:
•
Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phones(s) previously paired or
connected to the system are thrown
from the vehicle.
911 Assist Privacy Notice
When you turn on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not turn the feature on.
Vehicle Health Report (If
Equipped, US Only) WARNING
Always follow scheduled
maintenance instructions, regularly
inspect your vehicle, and seek repair
for any damage or problem you suspect.
Vehicle Health Report supplements, but
cannot replace, normal maintenance and
vehicle inspection. Vehicle Health Report
only monitors certain systems
electronically monitored by your vehicle
and will not monitor or report the status
of any other system, (such as brake lining
wear). Failure to perform scheduled
maintenance and regularly inspect your
vehicle may result in vehicle damage and
serious injury. Note:
Your Vehicle Health Report feature
requires activation prior to use. Visit
www.SYNCMyRide.com to register. There
is no fee or subscription associated with
Vehicle Health Report, but you must register
to use this feature.
Note: This feature may not function
properly if you have enabled caller ID
blocking on your cellular phone. Before
running a report, review the Vehicle Health
Report Privacy Notice.
Note: In order to allow a break-in period for
your vehicle, you may not be able to create
a Vehicle Health Report until your vehicle
odometer has reached 200 miles.
Note: Cellular phone and SMS charges may
apply when making a report.
Register for Vehicle Health Report and set
your report preferences at
www.SYNCMyRide.com. After registering,
you can request a Vehicle Health Report
(inside your vehicle). Return to your
account at www.SYNCMyRide.com to view
your report. You can also choose for SYNC
to remind you automatically to run reports
at specific mileage intervals. Cellular phone
airtime usage may apply when reporting.
The system allows you to check your
vehicle ’s overall health in the form of a
diagnostic report card. The Vehicle Health
Report contains valuable information, for
example:
• Vehicle diagnostic information.
• Scheduled maintenance.
• Open recalls and Field Service Actions.
• Items noted during vehicle inspections
by your authorized dealer that still need
servicing.
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3D map mode provides an
elevated perspective of the map.
This viewing angle can be adjusted
and the map can be rotated 180
degrees by touching the map twice, and
then dragging your finger along the shaded
bar with arrows at the bottom of the map.
You can also select the following
options: Description
Menu Items
Switches between
full map, street list
and exit view in
route guidance.
View
Displays a pop-up
box that allows
direct access to
navigation settings.
Menu Press the speaker button on the
map to mute route guidance.
When the light on the button
illuminates, the feature is on. The speaker
button appears on the map only when
route guidance is active. Re-center the map by pressing
this icon whenever you scroll the
map away from your vehicle
’s
current location.
Auto Zoom
Press the green bar to access map mode,
then select the + or - zoom button to bring
up the zoom level and Auto buttons on the
touchscreen. When you press
Auto, Auto
Zoom turns on and Auto displays in the
bottom left corner of the screen in the map
scale. The map zoom level then synchronizes with vehicle speed. The
slower your vehicle is traveling, the farther
the map zooms in; the faster your vehicle
is traveling, the farther the map zooms out.
To switch off the feature, just press the
+
or - button again.
In 3D mode, rotate the map view by
swiping your finger across the shaded bar
with the arrows.
The ETA box under the zoom buttons
appears when a route is active and
displays the distance and time to your
destination. If the button is pressed, a pop
up appears with the destination listed (and
waypoint if applicable) along with mileage
and time to destination. You may also
select to have either the estimated time
to reach your destination or your estimated
arrival time.
Map Icons Vehicle mark
shows the current
location of your vehicle. It stays
in the center of the map display,
except when in scroll mode. Scroll cursor
allows you to scroll
the map; the fixed icon is in the
center of the screen. The map
position closest to the cursor is in
a window on the top center part of the
screen. Address book entry default
icon(s)
indicates the location on
the map of an address book entry.
This is the default symbol shown
after the entry has been stored to the
Address Book by any method other than
the map. You can select from any of the
22 icons available. You can use each icon
more than once.
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For a complete listing of the
accessories that are available for your
vehicle, please contact your authorized
dealer or visit our online store at:
Web Address
www.Accessories.Ford.com
You can also visit: Web Address
www.Ford.ca
Ford Accessories are available for your
vehicle through your local Ford or Ford of
Canada authorized dealer. Ford Motor
Company will repair or replace any properly
authorized dealer-installed Ford accessory
found to be defective in factory-supplied
materials or workmanship during the
warranty period, as well as any component
damaged by the defective accessories.
Ford Motor Company will warrant your
vehicle's accessories through the warranty
that provides the greatest benefit:
• 24 months, unlimited mileage.
• The remainder of your new vehicle
limited warranty.
Contact your authorized dealer for details
and a copy of the warranty.
Exterior style
• Bumper protectors.
• Rear spoiler.
• Side window deflectors.
• Splash guards.
• Wheels.
Interior style
• All-weather floor mats.
• Door sill plates. •
Electrochromatic
compass/temperature interior mirrors.
• Premium carpeted floor mats.
• Rear seat entertainment*.
Lifestyle
• Ash cup or smoker's packages.
• Car covers*.
• Cargo area protectors.
• Cargo net.
• Cargo organizers.
• Interior light kit.
• Roof racks and carriers*.
Peace of mind
• Bumper-mounted parking sensor*.
• Keyless entry keypad.
• Locking fuel plug for capless fuel
system.
• Remote start.
• Vehicle security systems.
• Wheel locks.
*The accessory manufacturer designs,
develops and therefore warrants Ford
Licensed Accessories, and does not design
or test these accessories to Ford Motor
Company engineering requirements.
Contact an authorized Ford dealer for the
accessory manufacturer's limited warranty
details and request a copy of the Ford
Licensed Accessories product limited
warranty from the accessory manufacturer.
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