
If your vehicle is equipped with
Navigation, touch the I (Information)
button to access these features. If your
vehicle is not equipped with
Navigation, touch the corner of the
touchscreen with the green tab. Then
select:
Message
Apps
911 Assist
On You can also access 911 Assist by
pressing:
Message
Settings
Phone
911 Assist
Or you can also select:
Help
911 Assist
To make sure that 911 Assist works
properly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
prior to the incident.
• You must pair and connect a
Bluetooth-enabled and compatible
phone to SYNC. •
A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the United States,
Canada or in a territory in which 911 is
the emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate
the fuel pump shut-off (which would
trigger 911 Assist); however, SYNC tries to
contact emergency services if 911 Assist
triggers. If a connected phone sustains
damage or loses connection to SYNC,
SYNC searches for, and tries to connect
to, any available previously paired phone
and tries to make the call to 911.
Before making the call:
• SYNC provides a short window of time
(approximately 10 seconds) to cancel
the call. If you fail to cancel the call,
SYNC attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
439
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™ (If Equipped)E142607

911 Assist May Not Work If:
•
Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phones(s) previously paired or
connected to the system are thrown
from the vehicle.
911 Assist Privacy Notice
When you turn on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not turn the feature on.
Vehicle Health Report (If
Equipped, US Only) WARNING
Always follow scheduled
maintenance instructions, regularly
inspect your vehicle, and seek repair
for any damage or problem you suspect.
Vehicle Health Report supplements, but
cannot replace, normal maintenance and
vehicle inspection. Vehicle Health Report
only monitors certain systems
electronically monitored by your vehicle
and will not monitor or report the status
of any other system, (such as brake lining
wear). Failure to perform scheduled
maintenance and regularly inspect your
vehicle may result in vehicle damage and
serious injury. Note:
Your Vehicle Health Report feature
requires activation prior to use. Visit
www.SYNCMyRide.com to register. There
is no fee or subscription associated with
Vehicle Health Report, but you must register
to use this feature.
Note: This feature may not function
properly if you have enabled caller ID
blocking on your cellular phone. Before
running a report, review the Vehicle Health
Report Privacy Notice.
Note: In order to allow a break-in period for
your vehicle, you may not be able to create
a Vehicle Health Report until your vehicle
odometer has reached 200 miles.
Note: Cellular phone and SMS charges may
apply when making a report.
Register for Vehicle Health Report and set
your report preferences at
www.SYNCMyRide.com. After registering,
you can request a Vehicle Health Report
(inside your vehicle). Return to your
account at www.SYNCMyRide.com to view
your report. You can also choose for SYNC
to remind you automatically to run reports
at specific mileage intervals. Cellular phone
airtime usage may apply when reporting.
The system allows you to check your
vehicle ’s overall health in the form of a
diagnostic report card. The Vehicle Health
Report contains valuable information, for
example:
• Vehicle diagnostic information.
• Scheduled maintenance.
• Open recalls and Field Service Actions.
• Items noted during vehicle inspections
by your authorized dealer that still need
servicing.
Making a Report 440
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Roadside Assistance..................................226
Vehicles Sold in Canada: Getting Roadside
Assistance....................................................... 226
Vehicles Sold in Canada: Using Roadside Assistance....................................................... 226
Vehicles Sold in the United States: Getting Roadside Assistance................................... 226
Vehicles Sold in the United States: Using Roadside Assistance................................... 226
Roadside Emergencies..............................226
Running-In See: Breaking-In................................................. 223
Running Out of Fuel....................................156 Adding Fuel From a Portable Fuel
Container.......................................................... 156
Filling a Portable Fuel Container.................. 156
S
Safety Belt Height Adjustment
.................34
Safety Belt Minder.........................................35
Belt-Minder™........................................................ 35
Safety Belts
......................................................29
Principle of Operation........................................ 29
Safety Belt Warning Lamp and Indicator Chime..............................................................34
Conditions of operation..................................... 34
Safety Precautions......................................154
Satellite Radio
..............................................338
Satellite Radio Electronic Serial Number
(ESN)................................................................ 339
Satellite Radio Reception Factors..............338
SIRIUS® Satellite Radio Service.................. 338
Troubleshooting................................................. 339
Scheduled Maintenance Record............472
Scheduled Maintenance
..........................464
Seats.................................................................130
Security..............................................................68
Settings...........................................................395 Clock....................................................................... 395
Display................................................................... 396
Settings................................................................ 400
Sound.................................................................... 398
Vehicle................................................................... 398
Side Airbags.....................................................42
Side Curtain Airbags
.....................................44
Sitting in the Correct Position..................130 Snow Chains
See: Using Snow Chains.................................. 301
Special Notices................................................12 New Vehicle Limited Warranty......................... 12
On-board Diagnostics (OBD-II)....................... 12
Special Instructions.............................................. 12
Special Operating Conditions Scheduled Maintenance..............................................470
Exceptions............................................................ 472
Speed Control See: Cruise Control............................................ 188
Spinout Detection
.......................................230
Stability Control............................................178
Principle of Operation....................................... 178
Starter Switch See: Ignition Switch........................................... 146
Starting a Gasoline Engine........................147 Automatic Shutdown....................................... 149
Failure to Start..................................................... 148
Guarding Against Exhaust Fumes...............150
Important Ventilating Information..............150
Switching Off the Vehicle When It Is Moving............................................................... 149
Switching Off the Vehicle When it is Stationary......................................................... 149
Vehicles with an Ignition Key.......................... 147
Vehicles with Keyless Start............................ 148
Starting and Stopping the Engine.........146 General Information.......................................... 146
Steering...........................................................205 Electric Power Steering................................... 205
Steering Wheel.................................................71
Storage Compartments
.............................145
Sunroof See: Moonroof....................................................... 87
Sun Visors
.........................................................87
Illuminated Vanity Mirror................................... 87
Supplementary Restraints System.........38 Principle of Operation........................................ 38
Symbols Glossary
.............................................7
SYNC™ Applications and Services........................................................358
911 Assist............................................................... 358
SYNC Services: Traffic, Directions & Information (TDI) (If Equipped, United
States Only).................................................... 362
Vehicle Health Report (If Equipped, United States Only)................................................... 360
512
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W
Warning Lamps and Indicators..................91
Adaptive Cruise Control..................................... 92
Anti-Lock Braking System................................ 92
Auto Start-stop..................................................... 92
Battery...................................................................... 92
Blind Spot Monitor............................................... 92
Brake System......................................................... 92
Cruise Control........................................................ 92
Direction Indicator................................................ 92
Door Ajar.................................................................. 93
Electric Park Brake............................................... 93
Engine Coolant Temperature.......................... 93
Engine Oil................................................................ 93
Fasten Safety Belt............................................... 93
Front Airbag............................................................ 93
Front Fog Lamps.................................................. 93
Heads Up Display................................................. 93
High Beam.............................................................. 93
Hood Ajar................................................................ 93
Lane Keeping Aid................................................. 93
Low Fuel Level....................................................... 93
Low Tire Pressure Warning............................... 93
Parking Lamps...................................................... 94
Powertrain Fault................................................... 94
Service Engine Soon........................................... 94
Stability Control................................................... 94
Stability Control Off............................................ 94
Trunk Ajar................................................................ 95
Washer Fluid Check....................................256
Washers See: Cleaning the Exterior.............................. 266
See: Wipers and Washers.................................. 74
Waxing.............................................................267
Wheel Nuts See: Changing a Road Wheel....................... 305
Wheels and Tires..........................................273 Technical Specifications................................... 311
Windows and Mirrors...................................84
Windshield Washers......................................75
Windshield Wipers.........................................74 Intermittent Wipe................................................. 74
Speed Dependent Wipers................................. 74
Wipers and Washers.....................................74
Wrecker Towing See: Transporting the Vehicle........................ 221
515
Fusion/Mondeo (CC7) Canada/United States of America, enUSA, First Printing Index