Customer Assistance
Getting the Services You Need................231
In California (U.S. Only).............................232
The Better Business Bureau (BBB) Auto
Line Program (U.S. Only)......................233
Utilizing the Mediation/Arbitration Program (Canada Only).......................233
Getting Assistance Outside the U.S. and Canada........................................................234
Ordering Additional Owner's Literature.....................................................235
Reporting Safety Defects (U.S. Only).............................................................235
Reporting Safety Defects (Canada Only)
.............................................................236
Fuses
Fuse Specification Chart...........................237
Changing a Fuse..........................................246
Maintenance
General Information....................................247
Opening and Closing the Hood..............247
Under Hood Overview -
1.5L
EcoBoost™...............................................248
Under Hood Overview -
2.0L
EcoBoost™...............................................249
Under Hood Overview - 2.5L...................250
Engine Oil Dipstick -
1.5L
EcoBoost™.................................................251
Engine Oil Dipstick -
2.0L EcoBoost™/
2.5L.................................................................251
Engine Oil Check
...........................................251
Oil Change Indicator Reset
.......................252
Engine Coolant Check................................252
Automatic Transmission Fluid Check...........................................................255
Brake Fluid Check........................................255
Power Steering Fluid Check.....................255
Washer Fluid Check....................................256
Fuel Filter
........................................................256
Changing the 12V Battery.........................256 Checking the Wiper Blades
.....................258
Changing the Wiper Blades
.....................258
Adjusting the Headlamps........................258
Removing a Headlamp.............................260
Changing a Bulb............................................261
Bulb Specification Chart...........................263
Changing the Engine Air Filter
................265
Vehicle Care
General Information...................................266
Cleaning Products.......................................266
Cleaning the Exterior..................................266
Waxing
.............................................................267
Cleaning the Engine....................................267
Cleaning the Windows and Wiper Blades..........................................................268
Cleaning the Interior...................................268
Cleaning the Instrument Panel and Instrument Cluster Lens.......................269
Cleaning Leather Seats
.............................269
Repairing Minor Paint Damage
...............270
Cleaning the Alloy Wheels.......................270
Vehicle Storage.............................................270
Wheels and Tires
Temporary Mobility Kit...............................273
Tire Care
..........................................................285
Using Summer Tires..................................300
Using Snow Chains
......................................301
Tire Pressure Monitoring System
...........301
Changing a Road Wheel...........................305
Technical Specifications
.............................311
Capacities and Specific- ations
Engine Specifications
..................................313
Motorcraft Parts
............................................313
Vehicle Identification Number
.................315
Vehicle Certification Label
........................315
Transmission Code Designation
.............316
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Note:
Some warning indicators appear in
the information display and function the
same as a warning lamp but do not display
when you start your vehicle.
Adaptive Cruise Control (If Equipped) The speed control system
indicator light changes color to
indicate what mode the system
is in: See Using Cruise Control (page 188).
On (white light): Illuminates when the
adaptive cruise control system is turned
on. Turns off when the speed control
system is turned off.
Engaged (green light): Illuminates when
the adaptive cruise control system is
engaged. Turns off when the speed control
system is disengaged.
Anti-Lock Braking System If it illuminates when you are
driving, this indicates a
malfunction. You will continue
to have the normal braking system
(without ABS) unless the brake system
warning lamp is also illuminated. Have the
system checked by your authorized dealer.
Auto Start-stop
(If Equipped) It will illuminate to inform you
when the engine shuts down or
in conjunction with a message.
Battery If it illuminates while driving, it
indicates a malfunction. Switch
off all unnecessary electrical
equipment and have the system checked
by your authorized dealer immediately. Blind Spot Monitor
(If Equipped) It will illuminate when you switch
this feature off or in conjunction
with a message. See Blind Spot
Information System
(page 201). See
Information Messages (page 105).
Brake System It will illuminate when you
engage the parking brake with
the ignition on.
If it illuminates when you are driving, check
that the parking brake is not engaged. If
the parking brake is not engaged, this
indicates low brake fluid level or a brake
system malfunction. Have the system
checked immediately by your authorized
dealer. WARNING
Driving your vehicle with the warning
lamp on is dangerous. A significant
decrease in braking performance
may occur. It will take you longer to stop
your vehicle. Have your vehicle checked by
your authorized dealer immediately. Driving
extended distances with the parking brake
engaged can cause brake failure and the
risk of personal injury. Cruise Control
(If Equipped)
It will illuminate when you switch
this feature on.
Direction Indicator Illuminates when the left or right
turn signal or the hazard warning
flasher is turned on. If the
indicators stay on or flash faster, check for
a burned out bulb. See
Changing a Bulb
(page 261).
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It will also illuminate momentarily when
you switch the ignition on to confirm the
lamp is functional. If it does not illuminate
when you switch the ignition on, or begins
to flash at any time, have the system
checked by your authorized dealer.
Parking Lamps
It will illuminate when you switch
the parking lamps on.
Powertrain Fault Illuminates when a powertrain
or an AWD fault has been
detected. Contact your
authorized dealer as soon as possible.
Service Engine Soon If the service engine soon
indicator light stays illuminated
after the engine is started, it
indicates that the On Board Diagnostics
system (OBD) has detected a malfunction
of the vehicle emissions control system.
Refer to On board diagnostics (OBD) in
the Fuel and Refueling chapter for more
information about having your vehicle
serviced. See Emission Control System
(page 160).
If the light is blinking, engine misfire is
occurring which could damage your
catalytic converter. Drive in a moderate
fashion (avoid heavy acceleration and
deceleration) and have your vehicle
serviced immediately. WARNING
Under engine misfire conditions,
excessive exhaust temperatures
could damage the catalytic
converter, the fuel system, interior floor
coverings or other vehicle components,
possibly causing a fire. Have an authorized
dealer service your vehicle immediately. The service engine soon indicator light
illuminates when the ignition is first turned
on prior to engine start to check the bulb
and to indicate whether the vehicle is ready
for Inspection/Maintenance (I/M) testing.
Normally, the service engine soon light will
stay on until the engine is cranked, then
turn itself off if no malfunctions are
present. However, if after 15 seconds the
service engine soon light blinks eight times,
it means that the vehicle is not ready for
I/M testing. See
Emission Control
System (page 160).
Stability Control It will flash when the system is
active. If it remains illuminated
or does not illuminate when you
switch the ignition on, this indicates a
malfunction. During a malfunction the
system will switch off. Have the system
checked by your authorized dealer
immediately. See
Using Stability
Control (page 178).
Stability Control Off It will illuminate when you switch
the system off. It will go out
when you switch the system
back on or when you switch the ignition
off. See
Using Stability Control (page
178).
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On-Board Diagnostics (OBD-II)
Your vehicle has a computer known as the
on-board diagnostics system (OBD-II) that
monitors the engine
’s emission control
system. The system protects the
environment by making sure that your
vehicle continues to meet government
emission standards. The OBD-II system
also assists a service technician in properly
servicing your vehicle. When the service engine soon
indicator illuminates, the OBD-II
system has detected a
malfunction. Temporary malfunctions may
cause the service engine soon indicator to
illuminate. Examples are:
1. Your vehicle has run out of fuel —the
engine may misfire or run poorly.
2. Poor fuel quality or water in the fuel —the engine may misfire or run
poorly.
3. The fuel fill inlet may not have closed properly. See Refueling (page 157).
4. Driving through deep water —the
electrical system may be wet.
You can correct these temporary
malfunctions by filling the fuel tank with
good quality fuel, properly closing the fuel
fill inlet or letting the electrical system dry
out. After three driving cycles without these
or any other temporary malfunctions
present, the service engine soon indicator
should stay off the next time you start the
engine. A driving cycle consists of a cold
engine startup followed by mixed city and
highway driving. No additional vehicle
service is required. If the service engine soon indicator remains
on, have your vehicle serviced at the first
available opportunity. Although some
malfunctions detected by the OBD-II may
not have symptoms that are apparent,
continued driving with the service engine
soon indicator on can result in increased
emissions, lower fuel economy, reduced
engine and transmission smoothness and
lead to more costly repairs.
Readiness for Inspection and
Maintenance (I/M) Testing
Some state and provincial and local
governments may have
Inspection/Maintenance (I/M) programs
to inspect the emission control equipment
on your vehicle. Failure to pass this
inspection could prevent you from getting
a vehicle registration.
If the service engine soon
indicator is on or the bulb does
not work, your vehicle may need
service. See On-Board Diagnostics.
Your vehicle may not pass the I/M test if
the service engine soon indicator is on or
not working properly (bulb is burned out),
or if the OBD-II system has determined
that some of the emission control systems
have not been properly checked. In this
case, the vehicle is not ready for I/M
testing.
If the vehicle ’s engine or transmission has
just been serviced, or the battery has
recently run down or been replaced, the
OBD-II system may indicate that the
vehicle is not ready for I/M testing. To
determine if the vehicle is ready for I/M
testing, turn the ignition key to the on
position for 15 seconds without cranking
the engine. If the service engine soon
indicator blinks eight times, it means that
the vehicle is not ready for I/M testing; if
the service engine soon indicator stays on
solid, it means that your vehicle is ready
for I/M testing.
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Vertical Aim Adjustment Procedure
1. Park the vehicle directly in front of a
wall or screen on a level surface,
approximately 25 feet (7.6 meters)
away.
2. Measure the height of the headlamp bulb center from the ground and mark
an 8 foot (2.4 meter) horizontal
reference line on the vertical wall or
screen at this height.
Note: To see a clearer light pattern for
adjusting, you may want to block the light
from one headlamp while adjusting the
other.
3. Turn on the low beam headlamps to illuminate the wall or screen and open
the hood. 4. On the wall or screen you will observe
a flat zone of high intensity light
located at the top of the right hand
portion of the beam pattern. If the top
edge of the high intensity light zone is
not at the horizontal reference line, the
headlamp will need to be adjusted. 5. Locate the vertical adjuster on each
headlamp. Using a Phillips #2
screwdriver, turn the adjuster either
clockwise or counterclockwise in order
to adjust the vertical aim of the
headlamp. The horizontal edge of the
brighter light should touch the
horizontal reference line.
6. Close the hood and turn off the lamps.
Horizontal Aim Adjustment
Horizontal aim is not required for this
vehicle and is not adjustable.
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7.
Remove the two outmost front bumper
cover lower fasteners, only on the side
of the headlamp you are servicing, by
turning them counterclockwise. 8.
Separate the front bumper cover from
the fender by gently pulling the front
bumper cover to the outside of the
vehicle 1.2 inches (3 centimeters). 9. From the front of the vehicle, gently
pull the front bumper cover forward 4
inches (10 centimeters) by grasping it
next to the headlamp to be serviced
and in the lower front of the wheel
opening. 10. Gently pull the headlamp assembly
outward to disengage it from the
lower fixing point.
11. Carefully lift the headlamp and remove it from the vehicle.
12. Disconnect the electrical connector from the headlamp assembly by
pushing the release tab on the
connector.
CHANGING A BULB WARNINGS
Switch all of the lamps and the
ignition off. Failure to follow this
warning could result in serious
personal injury. Bulbs become hot when in use. Let
them cool down before you remove
them.
Use the correct specification bulb. See
Bulb Specification Chart (page 263).
Install in the reverse order unless otherwise
stated.
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Headlamp
You must remove the headlamp assembly
prior to replacing any bulb. See Removing
a Headlamp (page 260).
Front side lamp.
A
High beam.
B
Low beam.
C
Front direction indicator.
D
Front Side Lamp
1. Remove the headlamp.
2. Remove the cover.
3. Remove the bulb holder by pulling it straight out.
4. Remove the bulb by pulling it straight out.
Front Direction Indicator
1. Remove the headlamp.
2. Turn the bulb holder counterclockwise
and remove it.
Note: You cannot separate the bulb from
the bulb holder.
Headlamp Low Beam
1. Remove the headlamp.
2. Remove the cover. 3.
Turn the bulb holder counterclockwise
and remove it.
4. Disconnect the electrical connector.
Note: Do not touch the bulb glass.
Note: You cannot separate the bulb from
the bulb holder.
Headlamp High Beam
1. Remove the headlamp.
2. Remove the cover.
3. Turn the bulb holder counterclockwise
and remove it.
4. Disconnect the electrical connector.
Note: Do not touch the bulb glass.
Note: You cannot separate the bulb from
the bulb holder.
High-Intensity Discharge Headlamps
These lamps operate at a high voltage. See
an authorized dealer if they fail.
LED Lamps
LED lamps are not serviceable items. See
an authorized dealer if they fail.
The following lamps are LED:
• Brake and rear lamps.
• Central high mounted brake lamp.
• Daytime running lamps.
• Rear direction indicators.
• Side direction indicators.
Reverse Lamp
1. Carefully remove the luggage compartment trim panel.
2. Remove the wing nut.
3. Gently pull the lamp assembly away from the vehicle.
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BCDE159753
4.
Turn the bulb holder counterclockwise
and remove the bulb holder. 5.
Remove the bulb from the bulb holder.
Replacing the License Plate Lamp
Bulb 1. Carefully release the spring clip.
2. Remove the lamp.
3. Remove the bulb.
BULB SPECIFICATION CHART
Replacement bulbs are specified in the
chart below. Headlamp bulbs must be
marked with an authorized
“D.O.T.” for
North America to make sure they have the
proper lamp performance, light brightness,
light pattern, and safe visibility. The correct
bulbs will not damage the lamp assembly
or void the lamp assembly warranty and
will provide quality bulb illumination time. Trade name
Function
H7LL
*Headlamp high beam (Halogen)
H11LL
*Headlamp low beam (Halogen)
LED
*Side marker lamp - front
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