
Phone issues
Possible solution(s)
Possible cause(s)
Issue
If the missing contacts are
stored on your SIM card, try moving them to the device memory.
Remove any pictures or
special ring tones associ- ated with the missing contact.
Depending upon your phone,
you may have to grant SYNC permission to access your
phonebook contacts. Make sure to confirm when
prompted by your phone during the phonebook download.
Go to the website to review your phone's compatibility.
This is a phone-dependent feature.
I am having trouble
connecting my phone to SYNC. Try turning off the device,
resetting the device orremoving the device's
battery, then trying again.
Try deleting your device
from SYNC, deleting SYNC
from your device and trying again.
Check the security and auto accept and prompt always
settings relative to the SYNC Bluetooth connection on your phone.
This may be a possible
phone malfunction.
Update your device's firm-ware.
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Focus (CDH) Canada/United States of America, enUSA, First Printing SYNC™

Phone issues
Possible solution(s)
Possible cause(s)
Issue
Turn off the Auto phone-book download setting.
Go to the website to review your phone's compatibility.
This is a phone-dependent
feature.
Text messaging is not working on SYNC. Try turning off the device,
resetting the device orremoving the device's
battery, then trying again.
This may be a possible
phone malfunction. USB and media issues
Possible solution(s)
Possible cause(s)
Issue
Try turning off the device,resetting the device,
removing the device's
battery, then trying again.
This may be a possible device malfunction.
I am having trouble
connecting my device. Make sure you are using the
manufacturer's cable.
Make sure you insert the
USB cable correctly into the device and the USB port.
Make sure that the device does not have an auto-
install program or active security settings.
Make sure you are not
leaving the device in your vehicle during very hot or cold temperatures.
This is a device limitation.
SYNC does not recognize
my device when I turn on the car.
Review the device compatib-ility chart on the SYNC
website to confirm your phone supports the
Bluetooth audio streaming function.
This is a phone-dependent
feature.
Bluetooth audio does not
stream.
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Footnote
*Ford Licensed Accessory. The accessory
manufacturer designs, develops and
therefore warrants Ford Licensed
Accessories, and does not design or test
these accessories to Ford Motor
Company engineering requirements.
Contact an authorized Ford dealer for the
manufacturer's limited warranty details,
and request a copy of the Ford Licensed
Accessories product limited warranty
from the accessory manufacturer.
For maximum vehicle performance, keep
the following information in mind when
adding accessories, equipment,
passengers and luggage to your vehicle:
• Do not exceed the total weight
capacity of the vehicle or of the front
or rear axle (GVWR or GAWR as
indicated on the Safety Compliance
Certification label). Consult an
authorized dealer for specific weight
information.
• The Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulate the use
of radio transmitter-equipped mobile
communications systems, for example,
two-way radios, telephones and theft
alarms. Any such equipment should
comply with the Federal
Communications Commission (FCC)
and Canadian Radio
Telecommunications Commission
(CRTC) regulations, and an authorized
dealer should install this equipment. •
An authorized dealer should install
mobile communications systems.
Improper installation may harm the
operation of your vehicle, particularly
if the manufacturer did not design the
mobile communication system
specifically for automotive use.
• If you or an authorized dealer add any
non-Ford electrical or electronic
accessories or components to your
vehicle, you may adversely affect
battery performance and durability. In
addition, you may also adversely affect
the performance of other electrical
systems in the vehicle.
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Focus (CDH) Canada/United States of America, enUSA, First Printing Accessories

PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH A FORD
EXTENDED SERVICE PLAN.
EXTENDED SERVICE PLAN (U.S.
Only)
More than 32 million Ford owners have
discovered the powerful protection of Ford
Extended Service Plan. It is the extended
service plan backed by Ford Motor
Company, and provides peace of mind
protection beyond the New Vehicle Limited
Warranty coverage.
Ford ESP Can Quickly Pay for Itself
One service bill – the cost of parts and
labor – can easily exceed the price of your
Ford Extended Service Plan. With Ford ESP
you minimize your risk for unexpected
repair bills and rising repair costs.
Up to 1,000+ Covered Vehicle
Components
There are four core Extended Service Plans
with different levels of coverage. Ask your
authorized dealer for details.
1. PremiumCARE - Our most
comprehensive coverage. With over
1,000 covered components, this plan
is so complete that we generally only
discuss what’ s not covered.
2. ExtraCARE - Covers 113 components, and includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components.
Ford Extended Service Plan is honored by
all authorized Ford dealers in the U.S.,
Canada and Mexico. It is the extended
service plan authorized and backed by Ford
Motor Company. That means you get:
•
Reliable, quality service at any Ford or
Lincoln dealership
• Repairs performed by factory trained
technicians, using genuine parts
Rental Car Reimbursement
1st day Rental Benefit
You take advantage of replacement
transportation if your vehicle is at your
authorized dealer for same day covered
repairs.
Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including bumper to bumper
warranty repairs, and Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,
including:
• Towing, flat-tire change and battery
jump starts
• Out of fuel and lock-out assistance.
• Travel expense reimbursement for
lodging, meals and rental car.
• Destination assistance for taxi, shuttle,
rental car coverage and emergency
transportation.
Transferable Coverage
If you sell your vehicle before your Ford
Extended Service Plan coverage expires,
you can transfer any remaining coverage
to the new owner. Whenever you sell your
vehicle, prospective buyers may have a
higher degree of confidence that vehicle
was properly maintained with Ford ESP,
thereby improving resale value.
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Focus (CDH) Canada/United States of America, enUSA, First Printing Extended Service Plan (ESP)

Check every month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure. Windshield washer fluid level. Check every six months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary. Parking brake for proper operation.
Safety belts and seat latches for wear and function.
Safety warning lamps (brake, ABS, airbag and safety belt) for operation.
Washer spray and wiper operation. Clean or replace blades as necessary.
Multi-Point Inspection
In order to keep your vehicle running right,
it is important to have the systems on your
vehicle checked regularly. This can help
identify potential issues and prevent major
problems. We recommend having the
following multi-point inspection performed
at every scheduled maintenance interval
to help make sure your vehicle keeps
running great.
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Multi-Point inspection
Hazard warning system operation
Accessory drive belt(s)
Horn operation
Battery performance
Radiator, cooler, heater and air conditioninghoses
Engine air filter
Suspension components for leaks ordamage
Exhaust system
Steering and linkage
Exterior lamps operation
Tires (including spare) for wear and properpressure**
Fluid levels *
; fill if necessary
Windshield for cracks, chips or pits
For oil and fluid leaks
Washer spray and wiper operation
Half-shaft dust boots
* Brake, coolant recovery reservoir, automatic transmission and window washer
** If your vehicle is equipped with a temporary mobility kit, check the tire sealant expiration
Use By date on the canister. Replace as needed.
Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive
way to perform a thorough inspection of
your vehicle. Your checklist gives you
immediate feedback on the overall
condition of your vehicle.
NORMAL SCHEDULED
MAINTENANCE
Intelligent Oil-Life Monitor™
Your vehicle is equipped with an Intelligent
Oil-Life Monitor that determines when you
should change the engine oil based on how
your vehicle is used. By using several
important factors in its calculations, the
monitor helps reduce the cost of owning
your vehicle and reduces environmental
waste at the same time. This means you do not have to remember
to change the oil on a mileage-based
schedule. Your vehicle lets you know when
an oil change is due by displaying a
message in the information display.
The following table provides examples of
vehicle use and its impact on oil change
intervals. It is a guideline only. Actual oil
change intervals depend on several factors
and generally decrease with severity of
use.
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A
A/C
See: Climate Control......................................... 103
About This Manual...........................................7
ABS See: Brakes........................................................... 144
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................ 144
Accessories....................................................332 Exterior style........................................................ 332
Interior style......................................................... 332
Lifestyle................................................................. 332
Peace of mind..................................................... 332
Accessories See: Replacement Parts
Recommendation............................................. 11
Active Park Assist
.........................................152
Automatic Steering into Parking
Space................................................................. 153
Deactivating the Park Assist Feature..........154
Troubleshooting the System.......................... 154
Using Active Park Assist................................... 152
Adjusting the Headlamps
.........................223
Horizontal Aim Adjustment........................... 224
Vertical Aim Adjustment................................. 223
Adjusting the Steering Wheel...................69
Airbag Disposal...............................................44
Air Conditioning See: Climate Control......................................... 103
Air Filter See: Changing the Engine Air Filter.............232
Alarm See: Anti-Theft Alarm........................................ 68
Ambient Lighting............................................79
Anti-Theft Alarm
...........................................68
Arming the Alarm................................................ 68
Disarming the Alarm........................................... 68
Appendices....................................................354
Audible Warnings and Indicators............90 Fasten Safety Belt............................................... 90
Headlamps On Warning Chime..................... 90
Key in Ignition Warning Chime........................ 90
Keyless Warning Alert........................................ 90
Low Fuel Minder................................................... 90
Parking Brake On Warning Chime.................90 Audio Control
..................................................69
Seek, Next or Previous........................................ 70
Audio System
................................................278
General Information.......................................... 278
Audio Unit - Vehicles With: Satellite Radio.............................................................282
Audio Unit - Vehicles With: Sony Audio System..........................................................285
Menu Structure.................................................. 286
Audio Unit - Vehicles With: SYNC..........279
Autolamps.........................................................75 Windshield Wiper Activated
Headlamps......................................................... 75
Automatic Climate Control......................104 Dual Zone Temperature Control.................. 106
Single Zone Temperature Control...............105
Temperature Control........................................ 105
Automatic High Beam Control..................77 Activating the System......................................... 77
Manually Overriding the System.................... 78
Automatic Transmission
............................139
Automatic Transmission Adaptive
Learning............................................................. 143
Brake-Shift Interlock......................................... 142
If Your Vehicle Gets Stuck In Mud or Snow................................................................... 143
SelectShift Automatic ™
Transmission.................................................... 141
Understanding the Positions of Your Automatic Transmission............................ 140
Automatic Transmission Fluid Check.............................................................218
Auto-Start-Stop...........................................126 Limitations of Use.............................................. 126
Switching the System On and Off................127
Using Auto-Start-Stop with a Manual Transmission................................................... 126
Using Auto-Start-Stop with an Automatic Transmission................................................... 126
Auxiliary Power Points
.................................116
12 Volt DC Power Point...................................... 116
Location.................................................................. 116
B
Battery See: Changing the 12V Battery..................... 220
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Blind Spot Information System..............166
Switching the System Off and On...............168
System Errors....................................................... 168
Using the System............................................... 166
Bonnet Lock See: Opening and Closing the Hood............212
Booster Seats..................................................23
Types of Booster Seats...................................... 23
Brake Fluid Check
.........................................219
Brakes...............................................................144 General Information.......................................... 144
Breaking-In.....................................................186
Bulb Specification Chart
..........................230
C
Cabin Air Filter
...............................................108
California Proposition 65..............................11
Capacities and Specifications - 1.0L EcoBoost™.................................................270
Specifications....................................................... 271
Capacities and Specifications - 2.0L
.................................................................273
Specifications...................................................... 274
Capacities and Specifications
................265
Car Wash See: Cleaning the Exterior.............................. 234
Center Console
................................................117
Changing a Bulb...........................................225 Front Fog Lamp................................................... 227
Headlamp............................................................. 225
LED Rear Lamps................................................ 230
Rear Lamps - 4 Door........................................ 228
Rear Lamps - 5 Door........................................ 229
Replacing Licence Plate and High Mounted Brake Lamp Bulbs........................................ 230
Changing a Fuse...........................................210 Fuses....................................................................... 210
Changing a Road Wheel
...........................260
Dissimilar Spare Wheel and Tire Assembly
Information..................................................... 260
Tire Change Procedure..................................... 261
Changing the 12V Battery.........................220
Changing the Engine Air Filter.................232
Changing the Wiper Blades
......................221 Checking MyKey System Status...............56
MyKey Distance.................................................... 56
Number of Admin Keys...................................... 56
Number of MyKeys.............................................. 56
Checking the Wiper Blades
.......................221
Child Restraint and Seatbelt Maintenance.................................................34
Child Restraint Positioning.........................25
Child Safety
.......................................................15
General Information............................................. 15
Child Safety Locks.........................................26 Left-Hand Side...................................................... 27
Right-Hand Side................................................... 27
Cleaning Leather Seats.............................238
Cleaning Products
.......................................234
Cleaning the Alloy Wheels.......................238
Cleaning the Engine....................................236
Cleaning the Exterior..................................234 Exterior Chrome Parts...................................... 235
Exterior Plastic Parts........................................ 235
Stripes or Graphics............................................ 235
Underbody............................................................ 235
Cleaning the Instrument Panel and Instrument Cluster Lens.........................237
Cleaning the Interior....................................237
Cleaning the Windows and Wiper Blades...........................................................236
Clearing All MyKeys.......................................55
Climate Control
.............................................103
Clutch Fluid Check - Manual Transmission...............................................219
Cold Weather Precautions
........................186
Coolant Check See: Engine Coolant Check............................. 217
Crash Sensors and Airbag Indicator........43
Creating a MyKey
...........................................54
Programming/Changing Configurable
Settings............................................................... 54
Cross Traffic Alert
.........................................168
False Alerts............................................................. 171
Switching the System Off and On.................171
System Errors......................................................... 171
System Lights, Messages and Audible Alerts.................................................................. 170
System Limitations............................................ 170
Using the System............................................... 168
Cruise Control
..................................................70
Principle of Operation....................................... 159
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Focus (CDH) Canada/United States of America, enUSA, First Printing Index