Post-Crash Alert System..........................225
Customer Assistance
Getting the Services You Need...............226
In California (U.S. Only).............................227
The Better Business Bureau (BBB) Auto
Line Program (U.S. Only)......................228
Utilizing the Mediation/Arbitration Program (Canada Only).......................229
Getting Assistance Outside the U.S. and Canada........................................................229
Ordering Additional Owner's Literature....................................................230
Reporting Safety Defects (U.S. Only)..............................................................231
Reporting Safety Defects (Canada Only)..............................................................231
Fuses
Fuse Specification Chart...........................233
Changing a Fuse...........................................242
Maintenance
General Information
...................................243
Opening and Closing the Hood..............243
Under Hood Overview - 3.5L Duratec........................................................245
Under Hood Overview - 3.5L Ecoboost™................................................246
Engine Oil Dipstick.......................................247
Engine Oil Check..........................................247
Oil Change Indicator Reset.......................247
Engine Coolant Check
...............................248
Automatic Transmission Fluid Check ............................................................
252
Brake Fluid Check........................................253
Power Steering Fluid Check.....................254
Washer Fluid Check....................................254
Changing the 12V Battery.........................254
Checking the Wiper Blades.....................256
Changing the Wiper Blades.....................256 Adjusting the Headlamps.........................257
Removing a Headlamp.............................258
Changing a Bulb...........................................258
Bulb Specification Chart
............................261
Changing the Engine Air Filter................263
Vehicle Care
General Information
...................................264
Cleaning Products
.......................................264
Cleaning the Exterior..................................264
Waxing.............................................................265
Cleaning the Engine
...................................266
Cleaning the Windows and Wiper Blades..........................................................266
Cleaning the Interior...................................267
Cleaning the Instrument Panel and Instrument Cluster Lens........................267
Cleaning Leather Seats.............................268
Repairing Minor Paint Damage..............268
Cleaning the Alloy Wheels
.......................268
Vehicle Storage
............................................269
Wheels and Tires
General Information.....................................271
Tire Care
...........................................................273
Using Snow Chains.....................................287
Tire Pressure Monitoring System..........288
Changing a Road Wheel
............................291
Technical Specifications..........................296
Capacities and Specific- ations
Engine Specifications - 3.5L Duratec........................................................297
Engine Specifications - 3.5L Ecoboost™................................................297
Motorcraft Parts - 3.5L Duratec.............298
Motorcraft Parts - 3.5L Ecoboost™......299
Vehicle Identification Number...............300
Vehicle Certification Label........................301
4
Flex (), enUSA, First Printing Table of Contents
DAYTIME RUNNING LAMPS (If
Equipped) WARNING
Always remember to switch your
headlamps on in low light situations
or during inclement weather. The
system does not activate the tail lamps
and may not provide adequate lighting
during these conditions. Failure to activate
your headlamps under these conditions
may result in a collision. The system switches the signature lamps
on in day light conditions.
To switch the system on, switch the
ignition on, and switch the lighting control
to the off, autolamp, or parking lamp
position.
AUTOMATIC HIGH BEAM
CONTROL
(If Equipped)
The system will automatically turn on your
high beams if it is dark enough and no other
traffic is present. When it detects the
headlights of an approaching vehicle, the
tail lamps of the preceding vehicle or street
lighting, the system will turn off the high
beams before they distract other drivers.
The low beams remain on.
Note: If it appears that automatic control
of the high beams is not functioning
properly, check the windshield in front of
the camera for a blockage. A clear view of
the road is required for proper system
operation. Have any windshield damage in
the area of the camera ’s field-of-view
repaired. Note:
If the system detects a blockage such
as bird droppings, bug splatter, snow or ice,
and you do not observe changes, the system
will go into low beam mode until you clear
the blockage. A message may also appear
in the instrument cluster display noting the
front camera is blocked.
Note: Typical road dust, dirt and water
spots will not affect the performance of the
automatic high beam system. However, in
cold or inclement weather conditions, you
will notice a decrease in the availability of
the high beam system, especially at start
up. If you want to change the beam state
independently of the automatic control, you
may switch the high beams on or off using
the lever. Automatic control will resume
when conditions are correct.
Note: Modification of the vehicle ride height
such as using much larger tires, may
degrade feature performance.
A camera sensor, centrally mounted
behind the windshield of your vehicle,
continuously monitors conditions to decide
when to turn the high beams off and on.
Once the system is active, the high beams
will turn on if:
• The ambient light level is low enough.
• There is no traffic in front of the vehicle.
• The vehicle speed is greater than
32 mph (52 km/h)
.
The high beams will turn off if:
• The system detects the headlamps of
an approaching vehicle or the tail
lamps of a preceding vehicle.
• Vehicle speed falls below
27 mph
(44 km/h).
• The ambient light level is high enough
that high beams are not required.
• The system detects severe rain, snow
or fog.
• The camera is blocked.
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Flex (), enUSA, First Printing Lighting
Tire Pressure Monitoring System
Action
Message
One or more tires on your vehicle have low tire pressure. SeeTire Pressure Monitoring System (page 288).
Tire Pressure Low
The tire pressure monitoring system is malfunctioning. If thewarning stays on or continues to come on, contact an
authorized dealer.
See Tire Pressure Monitoring System (page 288).
Tire Pressure Monitor
Fault
A tire pressure sensor is malfunctioning, or your spare tire isin use. For more information on how the system operatesunder these conditions, See
Tire Pressure Monitoring
System (page 288). If the warning stays on or continues to
come on, contact an authorized dealer as soon as possible.
Tire Pressure Sensor
Fault
Traction Control Action
Message
Displays the status of the traction control system. See UsingTraction Control
(page 174).
Traction Control Off
Transmission Action
Message
You switched the engine off and shift select lever is in anyposition other than P (Park).
Shift to Park
Towing Action
Message
The system detects trailer sway, so you need to reduce your speed.
Trailer Sway Reduce
Speed
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Flex (), enUSA, First Printing Information Displays
Automatic Transmission Adaptive
Learning
This feature may increase durability and
provide consistent shift feel over the life
of your vehicle. A new vehicle or
transmission may have firm shifts, soft
shifts or both. This operation is considered
normal and does not affect function or
durability of the transmission. Over time,
the adaptive learning process fully updates
transmission operation.
If Your Vehicle Gets Stuck In Mud
or Snow
Note:
Do not rock the vehicle if the engine
is not at normal operating temperature or
damage to the transmission may occur.
Note: Do not rock the vehicle for more than
a minute or damage to the transmission and
tires may occur, or the engine may overheat.
If your vehicle gets stuck in mud or snow,
you may rock it out by shifting between
forward and reverse gears, stopping
between shifts in a steady pattern. Press
lightly on the accelerator in each gear.
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Flex (), enUSA, First Printing Transmission
Operating AWD Vehicles With
Spare Tires
A spare tire of a different size other than
the tire provided should never be used. The
AWD system may disable automatically
and enter front-wheel drive only mode to
protect driveline components if a non-full
sized tire is installed. This condition may
display an AWD OFF message in the
information display. If there is an AWD OFF
message in the information display from
using a non-full sized spare tire, this
indicator should turn off after reinstalling
the repaired or replaced normal road tire
and cycling the ignition off and on. It is
recommended to reinstall the repaired or
replaced road tire as soon as possible.
Major dissimilar tire sizes between the front
and rear axles (for example, 17 inch low
profile tires on the front axle and 22 inch
high profile tires on the rear axle) could
cause the AWD system to stop functioning
and default to front-wheel drive or damage
the AWD system. Operating AWD Vehicles With
Mismatched Tires WARNING
Only use replacement tires and
wheels that are the same size, load
index, speed rating and type (such
as P-metric versus LT-metric or all-season
versus all-terrain) as those originally
provided by Ford. The recommended tire
and wheel size may be found on either the
Safety Compliance Certification Label
(affixed to either the door hinge pillar,
door-latch post, or the door edge that
meets the door-latch post, next to the
driver ’s seating position), or the Tire Label
which is located on the B-Pillar or edge of
the driver ’s door. If this information is not
found on these labels, then you should
contact your authorized dealer as soon as
possible. Use of any tire or wheel not
recommended by Ford can affect the
safety and performance of your vehicle,
which could result in an increased risk of
loss of vehicle control, vehicle rollover,
personal injury and death. Additionally the
use of non-recommended tires and wheels
could cause steering, suspension, axle,
transfer case or power transfer unit failure.
If you have questions regarding tire
replacement, contact your authorized
dealer as soon as possible. Major dissimilar tire sizes between the front
and rear axles (for example, 17 inch low
profile tires on the front axle and 22 inch
high profile tires on the rear axle) could
cause the AWD system to stop functioning
and default to front-wheel drive or damage
the AWD system. However, the AWD
system is capable of tolerating any
combination of new and worn tires of the
same original tire size. For example, using
3 worn tread tires and 1 new tread tire all
of the same original tire size, can be
tolerated by the AWD system.
166
Flex (), enUSA, First Printing All-Wheel Drive
(If Equipped)
Driving In Special Conditions With
All-Wheel Drive (AWD)
AWD vehicles are equipped for driving on
sand, snow, mud and rough roads and have
operating characteristics that are
somewhat different from conventional
vehicles, both on and off the highway.
When driving at slow speeds in deep sand
under high outside temperatures, use a low
gear when possible. Lower gear operation
will maximize the engine and transmission
cooling capability.
Under severe operating conditions, the A/C
may cycle on and off to protect
overheating of the engine.
Basic operating principles in special
conditions
•
Drive slower in strong crosswinds which
can affect the normal steering
characteristics of your vehicle.
• Be extremely careful when driving on
pavement made slippery by loose sand,
water, gravel, snow or ice. If Your Vehicle Goes Off the Edge of the
Pavement
•
If your vehicle goes off the edge of the
pavement, slow down, but avoid severe
brake application, ease the vehicle
back onto the pavement only after
reducing your speed. Do not turn the
steering wheel too sharply while
returning to the road surface.
• It may be safer to stay on the apron or
shoulder of the road and slow down
gradually before returning to the
pavement. You may lose control if you
do not slow down or if you turn the
steering wheel too sharply or abruptly.
• It often may be less risky to strike small
objects, such as highway reflectors,
with minor damage to your vehicle
rather than attempt a sudden return to
the pavement which could cause the
vehicle to slide sideways out of control
or rollover. Remember, your safety and
the safety of others should be your
primary concern.
If Your Vehicle Gets Stuck WARNINGS
Always set the parking brake fully
and make sure the transmission is in
P (Park). Turn the ignition to the lock
position or turn the vehicle off using the
start/stop button and remove the key
whenever you leave your vehicle. If the parking brake is fully released,
but the brake warning lamp remains
illuminated, the brakes may not be
working properly. See your authorized
dealer. Do not spin the wheels at over 35
mph (56 km/h). The tires may fail
and injure a passenger or bystander.
Note:
Do not rock the vehicle if the engine
is not at normal operating temperature or
damage to the transmission may occur.
167
Flex (), enUSA, First Printing All-Wheel Drive (If Equipped)
Note:
Do not rock the vehicle for more than
a few minutes or damage to the
transmission and tires may occur or the
engine may overheat.
If your vehicle gets stuck in mud or snow it
may be rocked out by shifting between
forward and reverse gears, stopping
between shifts, in a steady pattern. Press
lightly on the accelerator in each gear.
If your vehicle is equipped with
AdvanceTrac® with Roll Stability
Control ™, it may be beneficial to
disengage the AdvanceTrac® with Roll
Stability Control ™ system while
attempting to rock the vehicle.
Emergency Maneuvers
• In an unavoidable emergency situation
where a sudden sharp turn must be
made, remember to avoid
"over-driving" your vehicle (that is, turn
the steering wheel only as rapidly and
as far as required to avoid the
emergency). Excessive steering will
result in less vehicle control, not more.
Additionally, smooth variations of the
accelerator and/or brake pedal
pressure should be utilized if changes
in vehicle speed are called for. Avoid
abrupt steering, acceleration or braking
which could result in an increased risk
of loss of vehicle control, vehicle
rollover and/or personal injury. Use all
available road surface to return the
vehicle to a safe direction of travel.
• In the event of an emergency stop,
avoid skidding the tires and do not
attempt any sharp steering wheel
movements.
• If the vehicle goes from one type of
surface to another (that is, from
concrete to gravel) there will be a
change in the way the vehicle responds
to a maneuver (steering, acceleration
or braking). Again, avoid these abrupt
inputs. Sand
Most of the time traction control improves
tire traction by managing wheel slip
through Brake, Engine, and AWD
calibrations. However, during low speed
driving, disabling traction control in deep
sand can help keep the wheels moving to
maintain vehicle momentum.
When driving over sand, try to keep all four
wheels on the most solid area of the trail.
Avoid reducing the tire pressures but shift
to a lower gear and drive steadily through
the terrain. Apply the accelerator slowly
and avoid spinning the wheels.
Do not drive your vehicle in deep sand for
an extended period of time. This could
cause the AWD system to overheat and
default to front-wheel drive. If this occurs,
an AWD OFF message displays in the
information display. To resume normal
AWD function as soon as possible, stop
the vehicle in a safe location and stop the
engine for at least 10 minutes. After the
engine has been restarted and the AWD
system has adequately cooled, the
AWD
OFF message turns off and normal AWD
function returns. In the event the engine is
not stopped, the AWD OFF message turns
off when the system cools and normal
AWD function returns.
When driving at slow speeds in deep sand
under high outside temperatures, use L
(Low) gear when possible. L (Low) gear
operation will maximize the engine and
transmission cooling capability.
Under severe operating conditions, the A/C
may cycle on and off to protect
overheating of the engine.
Avoid excessive speed because vehicle
momentum can work against you and
cause the vehicle to become stuck to the
point that assistance may be required from
another vehicle. Remember, you may be
able to back out the way you came if you
proceed with caution.
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Flex (), enUSA, First Printing All-Wheel Drive
(If Equipped)
Mud and Water
If you must drive through high water, drive
slowly. Traction or brake capability may
be limited.
When driving through water, determine the
depth; avoid water higher than the bottom
of the wheel rims (for cars) or the bottom
of the hubs (for trucks) (if possible) and
proceed slowly. If the ignition system gets
wet, the vehicle may stall.
Once through water, always try the brakes.
Wet brakes do not stop the vehicle as
effectively as dry brakes. Drying can be
improved by moving your vehicle slowly
while applying light pressure on the brake
pedal.
Be cautious of sudden changes in vehicle
speed or direction when you are driving in
mud. Even AWD vehicles can lose traction
in slick mud. As when you are driving over
sand, apply the accelerator slowly and
avoid spinning your wheels. If the vehicle
does slide, steer in the direction of the slide
until you regain control of the vehicle.
After driving through mud, clean off residue
stuck to rotating driveshafts and tires.
Excess mud stuck on tires and rotating
driveshafts causes an imbalance that
could damage drive components.
Note:
Driving through deep water may
damage the transmission.
If the front or rear axle is submerged in
water, have the power transfer unit (PTU)
or rear axle serviced by an authorized
dealer. “Tread Lightly
” is an educational program
designed to increase public awareness of
land-use regulations and responsibilities
in our nations wilderness areas. Ford Motor
Company joins the U.S. Forest Service and
the Bureau of Land Management in
encouraging you to help preserve our
national forest and other public and private
lands by “treading lightly. ”
Driving on Hilly or Sloping Terrain
Note: Avoid driving crosswise or turning on
steep slopes or hills. A danger lies in losing
traction, slipping sideways and possibly
rolling over. Whenever driving on a hill,
determine beforehand the route you will
use. Do not drive over the crest of a hill
without seeing what conditions are on the
other side. Do not drive in reverse over a hill
without the aid of an observer.
Although natural obstacles may make it
necessary to travel diagonally up or down
a hill or steep incline, you should always
try to drive straight up or straight down.
When climbing a steep slope or hill, start
in a lower gear rather than downshifting to
a lower gear from a higher gear once the
ascent has started. This reduces strain on
the engine and the possibility of stalling.
If you do stall out, do not try to turnaround
because you might roll over. It is better to
back down to a safe location.
Apply just enough power to the wheels to
climb the hill. Too much power will cause
the tires to slip, spin or lose traction,
resulting in loss of vehicle control.
169
Flex (), enUSA, First Printing All-Wheel Drive (If Equipped)E143950