2016 FORD FLEX ECU

2. If your inquiry or concern remains
unresolved, contact the Sales Manager,
Service Manager or Customer Relations
Manager.
3. If you require assistance or clarification
on Ford Motor Company policies,
please contact the Ford Customer
Relationship Center.
In order to help us serve you better, please
have the following information available
when contacting a Customer Relationship
Center:
• Vehicle Identification Number.
• Your telephone number (home and
business).
• The name of the authorized dealer and
city where located.
• The vehicle ’s current odometer reading.
In some states within the United States,
you must directly notify Ford in writing
before pursuing remedies under your
state's warranty laws, and Ford is also
allowed a final repair attempt.
Additionally, in some states within the
United States, a consumer has the option
of submitting a warranty dispute to the
BBB Auto Line before taking action under
the Magnuson-Moss Warranty Act, or to
the extent allowed by state law, before
pursuing replacement or repurchase
remedies provided by certain state laws.
This dispute handling procedure is not
required prior to enforcing state created
rights or other rights which are independent
of the Magnuson-Moss Warranty Act or
state replacement or repurchase laws. IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a motor
vehicle to conform to the vehicle
’s
applicable express warranty after a
reasonable number of attempts, the
manufacturer shall be required to either
replace the vehicle with one substantially
identical or repurchase the vehicle and
reimburse the buyer in an amount equal to
the actual price paid or payable by the
consumer (less a reasonable allowance
for consumer use). The consumer has the
right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b)
presumes that the manufacturer has had
a reasonable number of attempts to
conform the vehicle to its applicable
express warranties if, within the first 18
months of ownership of a new vehicle or
the first 18000 miles (29 000 km),
whichever occurs first:
1. Two or more repair attempts are made
on the same non-conformity likely to
cause death or serious bodily injury OR
2. Four or more repair attempts are made
on the same nonconformity (a defect
or condition that substantially impairs
the use, value or safety of the vehicle)
OR
3. The vehicle is out of service for repair of nonconformities for a total of more
than 30 calendar days (not necessarily
all at one time).
In the case of 1 or 2 above, the consumer
must also notify the manufacturer of the
need for the repair of the nonconformity
at the following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
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Transport Canada Contact Information
www.tc.gc.ca/eng/motorvehiclesafety/safevehicles-defectinvestigations-
index-76.htm (English)
Website
www.tc.gc.ca/fra/securiteautomobile/VehiculesSecuritaires-Enquetes-
index-76.htm (French)
Website
1–800–333–0510
Phone Ford of Canada Contact Information
www.ford.ca
Website
1–800–565-3673
Phone
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Correct Fluid Level
If the fluid level is within the hash mark
area (between points A and B) do not add
any fluid.
High Fluid Level
If the fluid level is above the maximum
range (above point B) fluid may need to
be removed. High fluid levels may be
caused by a overheating condition. If you
have operated your vehicle at high speeds,
towing a trailer or in city traffic during hot
weather, allow your vehicle to cool for a
minimum of 30 minutes before rechecking
the level.
Note:
An overfill condition can damage the
transmission.
Adding Transmission Fluid *
1. Rotate the automatic transmission fluid cap in a counterclockwise
direction.
2. Remove the cap and dipstick and wipe
it with a clean, lint-free cloth.
3. Add fluid that meets the Ford specifications. See Capacities and
Specifications (page 302). Pour the
fluid directly into the automatic
transmission fluid cap and dipstick
hole.
4. Replace the cap and dipstick and remove it again to check the fluid level.
5. Make sure that the fluid level is between the MIN and the MAX marks.
6. Replace the automatic transmission fluid cap and dipstick. Turn it clockwise
until you feel a strong resistance.
* Vehicles With EcoBoost Engine WARNING
Do not run the engine with the air
filter disconnected. 1. Loosen the clamp holding the air filter
assembly to the rubber hose.
2. Remove the air filter assembly securing
bolts.
3. Lift the air filter assembly to disengage
the locating pins.
4. Rotate the air filter assembly slightly in a counterclockwise direction.
5. Check the transmission fluid level.
6. Install the air filter assembly in reverse
order. Tighten the air filter assembly
securing bolts until you feel a strong
resistance.
BRAKE FLUID CHECK WARNINGS
Do not use any fluid other than the
recommended brake fluid as this will
reduce brake efficiency. Use of
incorrect fluid could result in the loss of
vehicle control, serious personal injury or
death. Only use brake fluid from a sealed
container. Contamination with dirt,
water, petroleum products or other
materials may result in brake system
damage or failure. Failure to adhere to this
warning could result in the loss of vehicle
control, serious personal injury or death. Do not allow the fluid to touch your
skin or eyes. If this happens, rinse the
affected areas immediately with
plenty of water and contact your physician. A fluid level between the
MAX and
MIN lines is within the normal
operating range and there is no need
to add fluid. A fluid level not in the normal
operating range could compromise the
performance of the system. Have your
vehicle checked immediately. 253
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7. To adjust the vertical aim, use a
suitable tool to rotate the adjuster
clockwise or counterclockwise.
Note: To see a clearer light pattern while
adjusting one headlamp, block the light
from the other headlamp.
8. Close the hood and switch the low beam headlamps off.
Horizontal Aim Adjustment
Horizontal aim is not adjustable on your
vehicle.
REMOVING A HEADLAMP
To gain access to the headlamp securing
bolts and to remove the headlamp
assembly, you must first remove the front
fascia and front bumper assemblies. We
recommend you see an authorized dealer. CHANGING A BULB
WARNINGS
Switch the lamps and the ignition off.
Failure to do so could result in
serious personal injury.
Bulbs become hot when in use. Let
them cool down before you remove
them.
Use the correct specification bulb. See
Bulb Specification Chart (page 261).
Install in the reverse order unless otherwise
stated.
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1. Remove the retaining bolts from the
lamp assembly. Gently pull the lamp
assembly away from the vehicle.
2. Disconnect the electrical connector.
3. Turn the bulb holder counterclockwise
and remove it.
4. Remove the bulb by pulling it straight out.
LED Lamps
LED lamps are not serviceable items. See
an authorized dealer if they fail.
The following lamps are LED:
• Front side marker lamps.
• Side direction indicator.
• Central high mounted brake lamp.
• Stop and rear lamp. License Plate Lamp
1. Remove the screws that secure the
lamp assembly.
2. Remove the lamp lens.
3. Remove the bulb by pulling it straight out.
BULB SPECIFICATION CHART
Replacement bulbs are specified in the
chart below. Headlamp bulbs must be
marked with an authorized D.O.T. marking
for North America to make sure they have
the proper lamp performance, light
brightness, light pattern and safe visibility.
The correct bulbs will not damage the
lamp assembly or void the lamp assembly
warranty and will provide quality bulb
illumination time.
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CHANGING THE ENGINE AIR
FILTER
WARNING
To reduce the risk of vehicle damage
and personal burn injuries, do not
start your engine with the air cleaner
removed and do not remove it while the
engine is running. When changing the engine air filter, do not
allow debris or foreign material to enter
the air induction system. Engine
components are susceptible to damage
not covered by the vehicle Warranty.
Change the air filter element at the correct
interval. See Scheduled Maintenance
(page 369).
Incorrect component use can cause
damage not covered by the vehicle
Warranty. See
Motorcraft Parts (page
298).
To replace the air filter element do the
following: 1. Remove the clips that secure the air
filter housing cover.
2. Carefully lift the air filter housing cover.
3. Remove the air filter element from the
air filter housing.
4. Wipe any dirt or debris from the air filter
housing and cover to make sure no dirt
gets in the engine and that you have a
good seal.
5. Install a new air filter element. Be careful not to crimp the filter element
edges between the air filter housing
and cover. This could cause filter
damage and allow unfiltered air to
enter the engine if it is not properly
seated.
6. Install the air filter housing cover.
7. Engage the clips to secure the air filter housing cover to the air filter housing.
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USING SNOW CHAINS
WARNING
Snow tires must be the same size,
load index, and speed rating as those
originally provided by Ford. Use of
any tire or wheel not recommended by
Ford can affect the safety and
performance of your vehicle, which could
result in an increased risk of loss of vehicle
control, vehicle rollover, personal injury,
and death. Additionally, the use of
non-recommended tires and wheels could
cause steering, suspension, axle, transfer
case, or power transfer unit failure. It is also
strongly advised to follow the Ford
recommended tire inflation pressure found
on the Safety Compliance Certification
Label (affixed to either the door hinge
pillar, door-latch post, or the door edge
that meets the door-latch post, next to the
driver ’s seating position), or Tire Label
which is located on the B-Pillar or the edge
of the driver door. Failure to follow the tire
pressure recommendations can cause
uneven treadwear patterns and adversely
affect the way your vehicle handles. Note:
The suspension insulation and
bumpers will help prevent vehicle damage.
Do not remove these components from your
vehicle when using snow tires and chains.
The tires on your vehicle have all-weather
treads to provide traction in rain and snow.
However, in some climates, you may need
to use snow tires and cables. If you need
to use cables, it is recommended that steel
wheels (of the same size and
specifications) be used, as cables may chip
aluminum wheels. Follow these guidelines when using snow
tires and chains:
•
If possible, avoid fully loading your
vehicle.
• Use only SAE Class S snow chains,
snow cables or equivalent on the front
axle for P235/60R17, P235/60R18, and
P235/55R19 equipped vehicles. The
use of snow chains, snow cables or
other traction assist devices that are
larger than SAE Class S may cause
damage to your vehicle ’s wheel house,
suspension and/or body.
• Do not install tire chains, cables, or
optional traction devices on the rear
tires. This could cause damage to the
vehicle ’s wheel house or body.
• Do not use tire chains, cables, or
optional traction devices with
255/45R20 tires.
• Install cable chains securely, verifying
that the cables do not touch any wiring,
brake lines or fuel lines.
• Do not exceed 30 mph (48 km/h) with
tire cables on your vehicle.
• Drive cautiously. If you hear the cables
rub or bang against your vehicle, stop
and retighten the cables. If this does
not work, remove the cables to prevent
damage to your vehicle.
• Remove the tire cables when they are
no longer needed. Do not use tire
cables on dry roads.
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WARNINGS
Never get underneath a vehicle that
is supported only by a jack. If the
vehicle slips off the jack, you or
someone else could be seriously injured. Do not attempt to change a tire on
the side of the vehicle close to
moving traffic. Pull far enough off the
road to avoid the danger of being hit when
operating the jack or changing the wheel. Always use the jack provided as
original equipment with your vehicle.
If using a jack other than the one
provided as original equipment with your
vehicle, make sure the jack capacity is
adequate for the vehicle weight, including
any vehicle cargo or modifications. Note:
Passengers should not remain in your
vehicle when the vehicle is being jacked.
Note: Jack at the specified locations to
avoid damage to the vehicle.
Note: If the third row seat is stowed in the
floor, you will need to unstow it to access
the spare tire.
1. Park on a level surface, set the parking
brake and activate the hazard flashers.
2. Place the transmission in park (P) and
turn the engine off. 3. Block the diagonally opposite wheel. 4. Remove the carpeted floor panel
located in the rear of the vehicle, then
remove the wing nut that secures the
spare tire by turning it
counterclockwise.
5. Lift and remove the spare tire from the
trunk.
6. Remove the second wing nut that secures the jack retention bracket by
turning it counterclockwise. Then
remove the jack kit from the vehicle.
7. Remove the jack, L-shaped bolt, and the wrench from the felt bag. Fold
down the wrench socket to use to
loosen the lug nuts and to operate the
jack.
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