
System data cannot be accessed without
special equipment and access to the
vehicle's SYNC module. Ford Motor
Company and Ford of Canada will not
access the system data for any purpose
other than as described absent consent, a
court order, or where required by law
enforcement, other government
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the sections on 911 Assist,
Vehicle Health Report, and Traffic,
Directions and Information.
USING VOICE RECOGNITION
This system helps you control many
features using voice commands. This
allows you to keep your hands on the
wheel and focus on what is in front of you.
Helpful Hints
•
Make sure the interior of your vehicle is
as quiet as possible. Wind noise from
open windows and road vibrations may
prevent the system from correctly
recognizing spoken commands.
• After pressing the voice button, wait
until after the tone sounds and
Listening appears before saying a
command. Any command spoken
before this does not register with the
system.
• Speak naturally, without long pauses
between words.
• At any time, you can interrupt the
system while it is speaking by pressing
the voice button.
Initiating a Voice Session Initiate a voice session by
pressing the voice button on the
steering wheel controls. See
Voice Control (page 74).
When prompted you can say any of the following: If you want the system to carry out the following
Voice command
Stream audio from your phone.
Bluetooth Audio
Cancel the requested action.
Cancel
Access mobile applications.
mobile (apps | applica-
tions)
Make calls.
Phone
Access the device connected to your USB port.
USB [1]
Run a vehicle health report.
Vehicle Health (Report)
320
Flex (), enUSA, First Printing SYNC™
(If Equipped)E142599

Avoid the Rising Cost of Properly
Maintaining Your Vehicle!
Ford Extended Service Plan also offers a
Premium Maintenance Plan that covers all
scheduled maintenance, and selected
wear items. The coverage is prepaid, so
you never have to worry about affording
your vehicle
’s maintenance. It covers
regular checkups, routine inspections,
preventive care and replacement of select
items that require periodic attention for
normal wear:
• Windshield wiper blades.
• Spark plugs.
• The clutch disc.
• Brake pads and linings.
• Shock absorbers.
• Struts.
• Engine Belts.
• Engine coolant hoses, clamps and
o-rings.
• Diesel exhaust fluid replenishment.
Interest Free Finance Options
Available
Take advantage of our interest free
installment payment plan. Just a 10%
down payment will provide you with an
affordable, no interest, no fee payment
program allowing you all the security and
benefits Ford ESP has to offer while paying
over time. You are pre-approved with no
credit checks, no hassles! To learn more,
call our Ford ESP specialists at
800-367-3377.
Ford ESP
P.O. Box 321067
Detroit, MI 48232 EXTENDED SERVICE PLAN
(CANADA ONLY)
You can get more protection for your
vehicle by purchasing a Ford Extended
Service Plan. Ford Extended Service Plan
is the only service contract backed by Ford
Motor Company of Canada, Limited.
Depending on the plan you purchase, Ford
Extended Service Plan provides benefits
such as:
•
Rental reimbursement.
• Coverage for certain maintenance and
wear items.
• Protection against repair costs after
your New Vehicle Limited Warranty
Coverage expires.
• Roadside Assistance benefits.
There are several Ford Extended Service
Plans available in various time, distance
and deductible combinations. Each plan
is tailored to fit your own driving needs,
including reimbursement for towing and
rental. When you purchase Ford Extended
Service Plan, you receive added
peace-of-mind protection throughout
Canada, the United States and Mexico,
provided by a network of participating
authorized Ford Motor Company dealers.
Note: Repairs performed outside of
Canada, the United States and Mexico are
not eligible for Ford Extended Service Plan
coverage.
This information is subject to change. For
more information, visit your local Ford of
Canada dealer or www.ford.ca to find the
Ford Extended Service Plan that is right for
you.
368
Flex (), enUSA, First Printing Extended Service Plan (ESP)

Check every month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure. Windshield washer fluid level. Check every six months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary. Parking brake for proper operation.
Safety belts and seat latches for wear and function.
Safety warning lamps (brake, ABS, airbag and safety belt) for operation.
Washer spray and wiper operation. Clean or replace blades as necessary.
Multi-Point Inspection
In order to keep your vehicle running right,
it is important to have the systems on your
vehicle checked regularly. This can help
identify potential issues and prevent major
problems. We recommend having the
following multi-point inspection performed
at every scheduled maintenance interval
to help make sure your vehicle keeps
running great.
371
Flex (), enUSA, First Printing Scheduled Maintenance

A
A/C
See: Climate Control.......................................... 114
About This Manual...........................................7
ABS See: Brakes............................................................ 172
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 172
Accessories....................................................365 Exterior Style....................................................... 365
Interior Style........................................................ 365
Lifestyle................................................................. 365
Peace of Mind..................................................... 365
Accessories See: Replacement Parts
Recommendation............................................. 11
ACC See: Using Adaptive Cruise Control............186
Active Park Assist
.........................................178
Automatic Steering into Parking
Space................................................................. 180
Deactivating the Park Assist Feature.........180
Troubleshooting the System........................... 181
Using Active Park Assist................................... 179
Adaptive Headlamps
....................................83
Adjusting the Headlamps.........................257
Horizontal Aim Adjustment........................... 258
Vertical Aim.......................................................... 257
Adjusting the Pedals
.....................................75
Adjusting the Steering Wheel - Vehicles With: Manual Adjustable Steering
Column
............................................................72
Adjusting the Steering Wheel - Vehicles With: Power Adjustable Steering
Column
............................................................72
Easy Entry and Exit Feature.............................. 73
End of Travel Position......................................... 73
Memory Feature.................................................... 73
AFS See: Adaptive Headlamps................................ 83
Airbag Disposal..............................................48
Air Conditioning See: Climate Control.......................................... 114
Air Filter See: Changing the Engine Air Filter.............263 Alarm
See: Anti-Theft Alarm.......................................... 71
All-Wheel Drive.............................................165
Ambient Lighting...........................................85
Anti-Theft Alarm.............................................71 Arming the Alarm.................................................. 71
Disarming the Alarm............................................ 71
Appendices....................................................388
Audible Warnings and Indicators.............95 Headlamps On Warning Chime..................... 96
Key in Ignition Warning Chime........................ 95
Keyless Warning Alert........................................ 96
Parking Brake On Warning Chime.................96
Audio Control
...................................................73
MEDIA....................................................................... 73
Seek, Next or Previous........................................ 73
Audio System.................................................310 General Information.......................................... 310
Audio Unit - Vehicles With: AM/FM/CD/ SYNC/Satellite Radio
................................311
Menu Structure.................................................... 313
Audio Unit - Vehicles With: Premium AM/FM/CD...................................................315
Audio Unit - Vehicles With: Sony AM/ FM/CD............................................................316
Autolamps.......................................................80 Windshield Wiper Activated
Headlamps........................................................80
Automatic Climate Control - Vehicles With: Premium AM/FM/CD....................115
Automatic Climate Control - Vehicles With: Sony Audio System........................117
Automatic High Beam Control..................82 Activating the System........................................ 83
Manually Overriding the System.................... 83
Automatic Transmission
.............................161
Automatic Transmission Adaptive
Learning............................................................ 164
Brake-Shift Interlock......................................... 163
If Your Vehicle Gets Stuck In Mud or Snow.................................................................. 164
SelectShift Automatic ™
Transmission.................................................... 161
Understanding the Positions of Your Automatic Transmission.............................. 161
405
Flex (), enUSA, First Printing Index