ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty. The service is available:
•
24 hours a day, seven days a week.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare, if
provided with the vehicle (except
vehicles supplied with a tire inflation
kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (7.6 L) of gasoline or 5 gal
(18.9 L) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.
• Winch out — available within
100 ft
(30.5 m) of a paved or county
maintained road, no recoveries.
• Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
Roadside Assistance includes up to $200
for a towed trailer if the disabled eligible
vehicle requires service at the nearest
authorized dealer. If the towing vehicle is
operational but the trailer is not, then the
trailer does not qualify for any roadside
services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States Ford vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States Ford vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
Vehicles Sold in Canada: Getting
Roadside Assistance
Canadian customers who require roadside
assistance, call 1-800-665-2006.
Vehicles Sold in Canada: Using
Roadside Assistance
For your convenience, you may complete
the roadside assistance identification card
found in the centerfold of your warranty
guide and retain for future reference.
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Canadian roadside coverage and benefits
may differ from the U.S. coverage. If you
require more information, please refer to
the coverage section of your warranty
guide, call us in Canada at
1-800-665-2006, or visit our website at
www.ford.ca.
Sykes Assistance Services Corporation
administers the Roadside Assistance
program. You must receive covered
services in Canada or the continental
United States. Coverage extends to
vehicles that use public, non-seasonal,
annually traveled roadways. Roadside
Assistance coverage does not extend to
vehicles involved in cross-country driving,
logging, autocross and any other form of
off-road use. Well maintained roads and
surfaces help ensure safe travel for the
supplier, and allow their representatives
to perform service as per the standard
operating procedures.
In Remote Locations
If our supplier cannot take your vehicle by
road to the nearest authorized dealership,
transportation by rail or water may be
necessary. The program covers a tow to
the dock or rail terminal and also to the
dealership at the end of the trip.
For rail or water transportation, however,
contact your authorized dealer to confirm
if you are eligible for additional coverage
before you authorize or pay for the service.
Call Ford Roadside Assistance at
1-800-665-2006 for additional
information.
HAZARD WARNING FLASHERS
Note:
The hazard warning flashers will
operate when the ignition is in any position
or if the key is not in the ignition. If used
when the engine is not running, the battery
will lose charge. As a result, there may be
insufficient power to restart your engine. In some models, the hazard
flasher control is located on the
instrument panel.
In other models, this feature is located on
the steering column, just behind the
steering wheel. Use your hazard warning flashers when
your vehicle is creating a safety hazard for
other motorists.
•
Press the flasher control and all front
and rear direction indicators flash.
• Press the flasher control again to turn
them off.
FUEL SHUTOFF WARNING
Failure to inspect and, if necessary,
repair fuel leaks after a collision may
increase the risk of fire and serious
injury. Ford Motor Company recommends
that the fuel system be inspected by an
authorized dealer after any collision. 152
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Note:
When you try to restart your vehicle
after a fuel shutoff, your vehicle makes sure
that various systems are safe to restart.
Once your vehicle determines that the
systems are safe, then your vehicle will
allow you to restart.
In the event of a moderate to severe
collision, your vehicle is equipped with a
fuel pump shut-off feature that stops the
flow of fuel to the engine. Not every impact
will cause a shutoff.
After an accident, if the engine cranks but
does not start, this switch may have been
activated. This switch is located on the passenger
’s
side of the instrument panel. Open the
front passenger door and remove the small
access panel. The switch has a red button on top of it. To reset the switch:
1. Turn the ignition off.
2. Check the fuel system for leaks.
3. If no leaks are apparent, reset the
switch by pushing in on the reset
button.
4. Turn the ignition on.
5. Wait a few seconds and return the key
to off.
6. Make another check for leaks.
Running Out Of DEF (Diesel
Exhaust Fluid)
If your vehicle runs out of DEF, it will enter
into a speed limited mode and can also
enter into an idle-only mode. Normal
vehicle operation will not resume until DEF
is refilled. See Selective Catalytic
Reduction System (page 95).
Contact roadside assistance for help in
finding a retailer that sells DEF. See
Customer Assistance
(page 156).
JUMP STARTING THE VEHICLE WARNINGS
Batteries normally produce explosive
gases which can cause personal
injury. Therefore, do not allow
flames, sparks or lighted substances to
come near the battery. When working near
the battery, always shield your face and
protect your eyes. Always provide correct
ventilation.
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4.
Allow the engine to idle for at least one
minute.
5. Turn the air conditioning (if equipped) on and allow the engine to idle for at
least one minute.
6. Release the parking brake. With your foot on the brake pedal and with the
air conditioning on, put the vehicle in
drive (D) and allow the engine to idle
for at least one minute.
•If you do not allow the engine to
relearn its idle trim, the idle quality
of your vehicle may be adversely
affected until the idle trim is
eventually relearned.
7. Drive the vehicle to complete the relearning process
•The vehicle may need to be driven
10 mi (16 km) or more to relearn the
idle and fuel trim strategy along
with the ethanol content for flexible
fuel vehicles.
If the battery has been disconnected or a
new battery has been installed, the clock
and radio settings must be reset once the
battery is reconnected.
Always dispose of automotive
batteries in a responsible manner.
Follow your local authorized standards
for disposal. Call your local authorized
recycling center to find out more about
recycling automotive batteries.
Battery Management System (If
Equipped)
The battery management system (BMS)
monitors battery conditions and takes
actions to extend battery life. If excessive
battery drain is detected, the system may
temporarily disable certain electrical
features to protect the battery. Those
electrical accessories affected include the
rear defrost, heated/cooled seats, climate
control fan, heated steering wheel, audio
and navigation system. A message may be shown in the information displays to alert
the driver that battery protection actions
are active. These messages are only for
notification that an action is taking place,
and not intended to indicate an electrical
problem or that the battery requires
replacement.
Electrical accessory installation
To ensure proper operation of the BMS,
any electrical devices that are added to
the vehicle should not have their ground
connection made directly at the negative
battery post. A connection at the negative
battery post can cause inaccurate
measurements of the battery condition
and potential incorrect system operation.
Note:
Electrical or electronic accessories
added to the vehicle by the dealer or the
owner may adversely affect battery
performance and durability, and may also
affect the performance of other electrical
systems in the vehicle.
When a battery replacement is required,
the battery should only be replaced with
a Ford recommended replacement battery
which matches the electrical requirements
of the vehicle. After battery replacement,
or in some cases after charging the battery
with the external charger, the BMS requires
eight hours of vehicle sleep time (key off
with doors closed) to relearn the new
battery state of charge. Prior to relearning
the state of charge, the BMS may disable
electrical features (to protect the battery)
earlier than normal.
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2. Reconnect both fuel lines.
Note:
Using a fuel that has more than
average impurities may require you to
replace the fuel filter more frequently than
the service interval specifies.
Note: You will need to purge the system of
air after removal or changing of the filter.
See Purging Air from the Fuel System later
in this chapter.
Purging Air from the Fuel System
Turn the ignition key to on for 30 seconds,
then turn it to off. Do this six times in a row
to purge any trapped air from the fuel
system.
After filter service, a no start or rough
running engine may indicate that air is
entering the system through the filter bowl
seal or drain. Make sure the drain is tight
and you tightened the filter bowl to the
mechanical stop.
ELECTRICAL SYSTEM
INSPECTION
Periodically inspect electrical connectors
on the outside of the cab and on the engine
and frame for corrosion and tightness.
Exposed terminals, such as the fuel sender,
cranking motor, alternator and
feed-through studs, should be cleaned and
re-coated with a lubricant sealing grease
such as Motorcraft Silicone Brake Caliper
Grease and Dielectric Compound XG-3, or
equivalent. This should include the ground
cable connector for batteries, engine and
cab as well as the jump-starting stud.
Accessory Feed Connections
Vehicle electrical systems are complex and
often include powertrain components,
such as engine and transmission controls,
instrument panels and ABS. While most
systems operate on battery voltage (12
volts), some systems can be as high as 90 volts or as low as five volts. See the
Electrical Circuit Diagram Manuals,
available from your vehicle
’s manufacturer,
to make sure that any extra body lights and
accessory connections to circuits are both
appropriate and not overloaded. Do not
make modifications to any vehicle control
system without first contacting an
authorized dealer.
AIR INDUCTION SYSTEM
INSPECTION WARNING
When performing maintenance to
any turbocharged engine with engine
air inlet piping disconnected, keep
loose clothing, jewelry and long hair away
from the engine air inlet piping. A
turbocharger compressor air inlet
protective shield should be installed over
the turbocharger air inlet to reduce the risk
of personal injury or death. Perform a complete inspection of the air
induction system annually.
In areas where road salt is used,
disassemble the joints of each aluminum
component and inspect for salt build-up
and presence of chlorine that can cause
aluminum particles to flake off and enter
the engine combustion chambers. If
evidence of corrosion is found (usually at
the pipe connections), use a wire brush to
clean the inside of the pipes and inside the
rubber hoses.
If pitting is evident at the joint ends of the
intake pipes, use Motorcraft Silicone
Gasket and Sealant TA-30 to seal the
joints. Make sure no excess material, which
can pull into the engine, is on the inside of
the pipes. If the service condition of the
pipes, hoses or clamps is questionable,
replace the defective part(s).
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AUXILIARY SWITCHES
For maximum vehicle performance, keep
the following information in mind when
adding accessories or equipment to your
vehicle:
•
When adding accessories, equipment,
passengers and luggage to your
vehicle, do not exceed the total weight
capacity of the vehicle or of the front
or rear axle (GVWR or GAWR as
indicated on the Safety Compliance
Certification label). Ask an authorized
dealer for specific weight information.
• The Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulate the use
of mobile communications systems
equipped with radio transmitters, for
example, two-way radios, telephones
and theft alarms. Any such equipment
installed in your vehicle should comply
with Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulations, and
should be installed by an authorized
dealer.
• An authorized dealer needs to install
mobile communications systems.
Improper installation may harm the
operation of your vehicle, particularly
if the manufacturer did not design the
mobile communication system
specifically for automotive use.
• If you or an authorized Ford dealer add
any non-Ford electrical or electronic
accessories or components to your
vehicle, you may adversely affect
battery performance and durability. In
addition, you may also adversely affect
the performance of other electrical
systems in the vehicle. The auxiliary switch option package
provides four switches, mounted in the
center of the instrument panel. These
switches operate only while the ignition is
in the on position, whether the engine is
running or not. Ford recommends, however,
that the engine remain running to maintain
battery charge when using the auxiliary
switches for extended periods of time or
higher current draws.
Note:
When your vehicle has a diesel
engine, use the auxiliary switches only while
the engine is running. The glow plugs also
drain battery power when the ignition key is
in the on position. Using the auxiliary
switches, even for limited amounts of time,
can cause your battery to drain quickly and
prevent your vehicle from restarting.
When switched on, the auxiliary switches
provide 8 amps, 12 amps or 20 amps of
electrical battery power for a variety of
personal or commercial uses.
The relay box for the auxiliary switches is
on the end of the left side of the instrument
panel. See your authorized dealer for
service.
The relays are coded as shown:
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2
2-Speed Rear Axle........................................119
Axle Shifting.......................................................... 119
A
A/C See: Climate Control........................................... 70
About This Manual...........................................7
Diesel Engine Information................................... 8
Minor Troubleshooting Guide............................ 9
Warnings.................................................................... 8
ABS See: Brakes........................................................... 120
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................ 120
Accessories
.....................................................310
Accessories See: Replacement Parts
Recommendation............................................ 13
Adjusting the Headlamps
........................206
Horizontal Aim Adjustment........................... 207
Vertical Aim Adjustment................................ 206
Adjusting the Steering Wheel
...................44
Air Brakes.........................................................125 Air Chamber Stroke Indication...................... 125
Cam Brakes - Automatic Slack Adjusters........................................................... 125
Emergency Air Brake......................................... 126
Air Conditioning See: Climate Control........................................... 70
Air Filter See: Changing the Engine Air Filter - 6.7L
Diesel................................................................... 211
See: Changing the Engine Air Filter - 6.8L..................................................................... 210
Air Induction System Inspection.............217 Chassis-mounted Charge Air Cooler...........218
Air Suspension
...............................................138
Air Suspension Dump Button........................ 138
Connecting and Disconnecting a Trailer with Air Suspension and Air Suspension
Dump Button................................................... 138
Suspension Conversions................................. 138
System Indicator Light...................................... 138
Appendices....................................................345 Audible Warnings and Indicators..............61
Headlamps On Warning Chime....................... 61
Key in Ignition Warning Chime......................... 61
Audio Control
..................................................44
Media........................................................................\
45
Seek, Next or Previous........................................ 45
Audio Input Jack............................................277
Audio System
................................................270
General Information......................................... 270
Audio Unit - Vehicles With: AM/FM/CD/ SYNC..............................................................272
Audio Unit - Vehicles With: AM/FM.......271
Automatic Transmission.............................113 Brake-Shift Interlock.......................................... 116
If Your Vehicle Gets Stuck In Mud or Snow.................................................................... 117
Understanding the Shift Positions of a 6– Speed Automatic Transmission..........113
Understanding your SelectShift Automatic ™ transmission.......................... 114
Automatic Transmission Fluid Check
............................................................200
Checking Automatic Transmission
Fluid................................................................... 200
Auxiliary Power Points..................................81 110 Volt AC Power Points.................................... 81
12 Volt DC Power Point........................................ 81
Locations.................................................................. 81
Auxiliary Switches........................................310
Axle Inspection
..............................................221
Front Axle............................................................... 221
B
Battery See: Changing the 12V Battery..................... 204
Bonnet Lock See: Opening and Closing the Hood............181
Booster Seats..................................................25 Types of Booster Seats...................................... 26
Brake Fluid Check.........................................201
Brakes...............................................................120 General Information.......................................... 120
Brake System Inspection...........................218 Air Brakes............................................................... 219
Driveline Parking Brake..................................... 221
Hydraulic Brakes................................................ 220
Breaking-In.....................................................146
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Headlamp Removal
See: Removing a Headlamp......................... 208
Head Restraints...............................................73 Adjusting the Head Restraint........................... 74
Heated Exterior Mirrors.................................72
Heating See: Climate Control........................................... 70
Hints on Controlling the Interior Climate.............................................................71
Cooling the Interior Quickly................................ 71
General Hints........................................................... 71
Heating the Interior Quickly............................... 71
Recommended Settings for Cooling..............71
Recommended Settings for Heating.............71
Side Window Defogging in Cold Weather............................................................... 72
Vehicle Stationary for Extended Periods During Extreme High Ambient
Temperatures..................................................... 71
Hints on Driving With Anti-Lock Brakes
............................................................120
Hood Lock See: Opening and Closing the Hood............181
I
Ignition Switch
................................................84
In California (U.S. Only)..............................157
Information Display Control.......................45
Information Displays.....................................62 General Information............................................ 62
Information Messages
.................................64
Diesel Messages................................................... 65
Engine...................................................................... 68
Fuel........................................................................\
.... 68
Key........................................................................\
..... 68
Maintenance.......................................................... 68
Park Brake............................................................... 69
Installing Child Restraints
............................18
Child Seats............................................................... 18
Tether Strap Attachment.................................. 24
Using Cinch Tongue Lap and Shoulder Belts (All Front Center, Super Cab and Crew
Cab Rear Center Positions).......................... 21
Using Lap and Shoulder Belts.......................... 19
Using Lower Anchors and Tethers for CHildren (LATCH)............................................ 23
Using Tether Straps............................................. 23Instrument Cluster
.........................................54
Instrument Lighting Dimmer.....................48
Interior Lamps.................................................49 Dome and Map Lamps...................................... 49
Map Lamps............................................................ 49
Interior Mirror
...................................................53
Introduction.........................................................7
J
Jump Starting the Vehicle
.........................153
Connecting the Jumper Cables..................... 154
Jump Starting....................................................... 155
Preparing Your Vehicle..................................... 154
Removing the Jumper Cables........................ 155
K
Keys and Remote Controls.........................38
L
Lighting Control
...............................................47
Headlamp Flasher............................................... 48
High Beams............................................................. 47
Lighting...............................................................47 General Information............................................ 47
Limited Slip Differential..............................118
Load Carrying
..................................................137
Load Limit........................................................137 Unloaded or Lightly Loaded Vehicles..........137
Locking and Unlocking
................................40
Autolock and Autounlock................................. 40
Battery Saver.......................................................... 41
Illuminated Entry................................................... 41
Power Door Locks................................................ 40
Remote Control.................................................... 40
Smart Unlocks...................................................... 40
Locks..................................................................40
Lug Nuts See: Changing a Road Wheel........................ 247
M
Maintenance..................................................180 General Information.......................................... 180
Manual Climate Control..............................70
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