2016 FORD F450 SUPER DUTY battery

SYNC™ TROUBLESHOOTING
Your SYNC system is easy to use. However,should questions arise, see the tablesbelow.
Use the website at any time to check yourphone's compatibility, register youraccount and set preferences as well asaccess a customer representative via anonline chat (during certain hours). Visitwww.SYNCMyRide.com,www.SYNCMyRide.ca orwww.syncmaroute.ca for moreinformation.
Phone issues
Possible solution(s)Possible cause(s)Issue
Review your phone's manualabout audio adjustments.The audio control settingson your phone may beaffecting SYNC perform-ance.
There is excessive back-ground noise during a phonecall.
Try turning off the device,resetting the device,removing the device'sbattery, then trying again.
This may be a possiblephone malfunction.During a call, I can hear theother person but theycannot hear me.
Go to the website to reviewyour phone's compatibility.This is a phone-dependentfeature.SYNC is not able to down-load my phonebook.Try turning off the device,resetting the device orremoving the device'sbattery, then trying again.
This may be a possiblephone malfunction.
Try pushing your phonebookcontacts to SYNC by usingthe Add Contacts feature.Use the SYNCmyphonefeature available on thewebsite.
Try pushing your phonebookcontacts to SYNC by usingthe Add Contacts feature.
This may be a limitation onyour phone's capability.The system says PhonebookDownloaded but thephonebook in SYNC isempty or missing contacts.If the missing contacts arestored on your SIM card, trymoving them to the devicememory.Remove any pictures orspecial ring tones associ-ated with the missingcontact.
365
Super Duty (TFA) Canada/United States of America, enUSA, First Printing
SYNC™ (If Equipped)

Phone issues
Possible solution(s)Possible cause(s)Issue
Depending upon your phone,you may have to grant SYNCpermission to access yourphonebook contacts. Makesure to confirm whenprompted by your phoneduring the phonebookdownload.
Go to the website to reviewyour phone's compatibility.This is a phone-dependentfeature.I am having troubleconnecting my phone toSYNC.Try turning off the device,resetting the device orremoving the device'sbattery, then trying again.
This may be a possiblephone malfunction.
Try deleting your devicefrom SYNC, deleting SYNCfrom your device and tryingagain.Check the security and autoaccept and prompt alwayssettings relative to the SYNCBluetooth connection onyour phone.Update your device's firm-ware.Turn off the Auto phone-book download setting.
Go to the website to reviewyour phone's compatibility.This is a phone-dependentfeature.Text messaging is notworking on SYNC.Try turning off the device,resetting the device orremoving the device'sbattery, then trying again.
This may be a possiblephone malfunction.
366
Super Duty (TFA) Canada/United States of America, enUSA, First Printing
SYNC™ (If Equipped)

USB and media issues
Possible solution(s)Possible cause(s)Issue
Try turning off the device,resetting the device,removing the device'sbattery, then trying again.
This may be a possibledevice malfunction.I am having troubleconnecting my device.
Make sure you are using themanufacturer's cable.Make sure you insert theUSB cable correctly into thedevice and the USB port.Make sure that the devicedoes not have an auto-install program or activesecurity settings.
Make sure you are notleaving the device in yourvehicle during very hot orcold temperatures.
This is a device limitation.SYNC does not recognizemy device when I turn on thecar.
Review the device compatib-ility chart on the SYNCwebsite to confirm yourphone supports theBluetooth audio streamingfunction.
This is a phone-dependentfeature.The device is not connected.
Bluetooth audio does notstream.
Make sure you correctlyconnect the device to SYNC,and that you have pressedplay on your device.
Make sure that all songdetails are populated.Your music files may notcontain the correct artist,song title, album or genreinformation.
SYNC does not recognizemusic that is on my device.Some devices require you tochange the USB settingsfrom mass storage to MTPclass.The file may be corrupted.The song may have copy-right protection, which doesnot allow it to play.
367
Super Duty (TFA) Canada/United States of America, enUSA, First Printing
SYNC™ (If Equipped)

Action and DescriptionMenu Item
You can also switch the outside air temperature display offand on. It appears at the top center of the touchscreen, nextto the time and date.
Note:You cannot manually set the date. Your vehicle’s GPS does this for you.
Note:If the battery has been disconnected, your vehicle needs to acquire a GPS signal toupdate the clock. Once your vehicle acquires the signal, it may take a few minutes for theupdate to display the correct time.
Display
You can adjust the display using thetouchscreen or the voice button on thesteering wheel controls.
To make adjustments using the touchscreen, select:
Action and DescriptionMenu Item
Press the settings icon.Settings
Display
Then select from the following:
When set to On, lets you use the automatic dimming feature.Auto DimWhen set to Off you are able to adjust the brightness of the screen.
Make the screen display brighter or dimmer.Brightness
Allows you to switch the display off. It also allows you to set the screento a certain brightness or have the system automatically change basedon the outside light level.
Mode
If you also select:
These features will allow you to adjust the dimming ofyour screen.Auto
Night
Allows you to adjust screen dimming as the outside lighting conditionschange from day to night.Auto DimManual Offset
Allows you to display the default photo or upload your own.Edit Wallpaper
383
Super Duty (TFA) Canada/United States of America, enUSA, First Printing
MyFord Touch™ (If Equipped)

You can also access 911 Assist bypressing:
Message
Settings
Phone
911 Assist
Or you can also select:
Help
911 Assist
To make sure that 911 Assist worksproperly:
•SYNC must be powered and workingproperly at the time of the incident andthroughout feature activation and use.
•The 911 Assist feature must be set onprior to the incident.
•You must pair and connect aBluetooth-enabled and compatiblephone to SYNC.
•A connected Bluetooth-enabled phonemust have the ability to make andmaintain an outgoing call at the timeof the incident.
•A connected Bluetooth-enabled phonemust have adequate network coverage,battery power and signal strength.
•The vehicle must have battery powerand be located in the United States,Canada or in a territory in which 911 isthe emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activatethe fuel pump shut-off (which wouldtrigger 911 Assist); however, SYNC tries tocontact emergency services if 911 Assisttriggers. If a connected phone sustainsdamage or loses connection to SYNC,SYNC searches for, and tries to connectto, any available previously paired phoneand tries to make the call to 911.
Before making the call:
•SYNC provides a short window of time(approximately 10 seconds) to cancelthe call. If you fail to cancel the call,SYNC attempts to dial 911.
•SYNC says the following, or a similarmessage: "SYNC will attempt to call911, to cancel the call, press Cancel onyour screen or press and hold thephone button on your steering wheel."
If you do not cancel the call, and SYNCmakes a successful call, a pre-recordedmessage plays for the 911 operator, andthen the occupant(s) in your vehicle is ableto talk with the operator. Be prepared toprovide your name, phone number andlocation immediately, because not all 911systems are capable of receiving thisinformation electronically.
911 Assist May Not Work If:
•Your cellular phone or 911 Assisthardware sustains damage in a crash.
•The vehicle's battery or the SYNCsystem has no power.
•The phones(s) previously paired orconnected to the system are thrownfrom the vehicle.
426
Super Duty (TFA) Canada/United States of America, enUSA, First Printing
MyFord Touch™ (If Equipped)

Websites
www.SYNCMyRide.com
Websites
www.SYNCMyRide.ca
www.syncmaroute.ca
Phone issues
Possible solution(s)Possible cause(s)Issue
Review your phone's manualabout audio adjustments.The audio control settingson your phone may beaffecting SYNC perform-ance.
There is excessive back-ground noise during a phonecall.
Try turning off the device,resetting the device,removing the device'sbattery, then trying again.
This may be a possiblephone malfunction.During a call, I can hear theother person but theycannot hear me.
Go to the website to reviewyour phone's compatibility.This is a phone-dependentfeature.SYNC is not able to down-load my phonebook.Try turning off the device,resetting the device orremoving the device'sbattery, then trying again.
This may be a possiblephone malfunction.
Try pushing your phonebookcontacts to SYNC. SeePhone (page 411).Use the SYNCmyphonefeature available on thewebsite.
Try pushing your phonebookcontacts to SYNC. SeePhone (page 411).
This may be a limitation onyour phone's capability.The system says that thephonebook has downloadedbut the phonebook in SYNCis empty or missingcontacts.If the missing contacts arestored on your SIM card, trymoving them to the devicememory.Remove any pictures orspecial ring tones associ-ated with the missingcontact.
441
Super Duty (TFA) Canada/United States of America, enUSA, First Printing
MyFord Touch™ (If Equipped)

Phone issues
Possible solution(s)Possible cause(s)Issue
Depending upon your phone,you may have to grant SYNCpermission to access yourphonebook contacts. Makesure to confirm whenprompted by your phoneduring the phonebookdownload.
Go to the website to reviewyour phone's compatibility.This is a phone-dependentfeature.I am having troubleconnecting my phone toSYNC.Try turning off the device,resetting the device orremoving the device'sbattery, then trying again.
This may be a possiblephone malfunction.
Try deleting your devicefrom SYNC, deleting SYNCfrom your device and tryingagain.Check the security and autoaccept and prompt alwayssettings relative to the SYNCBluetooth connection onyour phone.Update your device's firm-ware.Turn off the Auto phone-book download setting.You can also preform theMyFord Touch resetprocedure.
Go to the website to reviewyour phone's compatibility.This is a phone-dependentfeature.Text messaging is notworking on SYNC.Try turning off the device,resetting the device orremoving the device'sbattery, then trying again.
This may be a possiblephone malfunction.
442
Super Duty (TFA) Canada/United States of America, enUSA, First Printing
MyFord Touch™ (If Equipped)

USB and media issues
Possible solution(s)Possible cause(s)Issue
Try turning off the device,resetting the device,removing the device'sbattery, then trying again.
This may be a possibledevice malfunction.I am having troubleconnecting my device.
Make sure you are using themanufacturer's cable.Make sure you insert theUSB cable correctly into thedevice and the USB port.Make sure that the devicedoes not have an auto-install program or activesecurity settings.
Make sure you are notleaving the device in yourvehicle during very hot orcold temperatures.
This is a device limitation.SYNC does not recognizemy device when I turn on thecar.
Review the device compatib-ility chart on the SYNCwebsite to confirm yourphone supports theBluetooth audio streamingfunction.
This is a phone-dependentfeature.The device is not connected.
Bluetooth audio does notstream.
Make sure you correctlyconnect the device to SYNC,and that you have pressedplay on your device.You can also preform theMyFord Touch resetprocedure.
Make sure that all songdetails are populated.Your music files may notcontain the correct artist,song title, album or genreinformation.
SYNC does not recognizemusic that is on my device.Some devices require you tochange the USB settingsfrom mass storage to MTPclass.The file may be corrupted.The song may have copy-right protection, which doesnot allow it to play.
443
Super Duty (TFA) Canada/United States of America, enUSA, First Printing
MyFord Touch™ (If Equipped)