SIRIUS Satellite Radio Reception Factors and Troubleshooting
Potential reception issues
For optimal reception performance, keep the antenna clear of snow
and ice build-up and keep luggage and other materials as far away
from the antenna as possible.
Antenna obstruc-
tions
Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses,
parking garages, dense tree foliage and thunderstorms can interfere
with your reception.
Terrain
When you pass a ground-based broadcast-repeating tower, a
stronger signal may overtake a weaker one and the audio system
may mute.
Station overload
Your display may show ACQUIRING... to indicate the interference
and the audio system may mute.
Satellite radio
signal interfer-
ence Troubleshooting tips
Action
Cause
Message
No action required. This
message should disappear
shortly.
Radio requires more than two
seconds to produce audio for
the selected channel.
Acquiring…
If this message does not clear
shortly, or with an ignition key
cycle, your receiver may have
a fault. See an authorized
dealer for service.
There is an internal module or
system failure present.
Satellite antenna fault
SIRIUS system failure
Tune to another channel or
choose another preset.
The channel is no longer avail-
able.
Invalid Channel
Contact SIRIUS at 1-888-539-
7474 to subscribe to the
channel, or tune to another
channel.
Your subscription does not
include this channel.
Unsubscribed Channel
The signal is blocked. When
you move into an open area,
the signal should return.
The signal is lost from the
SIRIUS satellite or SIRIUS
tower to your vehicle antenna.
No Signal
No action required. The
process may take up to three
minutes.
Update of channel program-
ming in progress.
Updating…
404
Super Duty (TFA) Canada/United States of America, enUSA, First Printing MyFord Touch
™ (If Equipped)
Websites
www.SYNCMyRide.com Websites
www.SYNCMyRide.ca www.syncmaroute.ca Phone issues
Possible solution(s)
Possible cause(s)
Issue
Review your phone's manual
about audio adjustments.
The audio control settings
on your phone may be
affecting SYNC perform-
ance.
There is excessive back-
ground noise during a phone
call.
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
This may be a possible
phone malfunction.
During a call, I can hear the
other person but they
cannot hear me.
Go to the website to review
your phone's compatibility.
This is a phone-dependent
feature.
SYNC is not able to down-
load my phonebook.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
This may be a possible
phone malfunction.
Try pushing your phonebook
contacts to SYNC. See
Phone (page 411).
Use the SYNCmyphone
feature available on the
website.
Try pushing your phonebook
contacts to SYNC. See
Phone
(page 411).
This may be a limitation on
your phone's capability.
The system says that the
phonebook has downloaded
but the phonebook in SYNC
is empty or missing
contacts. If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
Remove any pictures or
special ring tones associ-
ated with the missing
contact.
441
Super Duty (TFA) Canada/United States of America, enUSA, First Printing MyFord Touch
™
(If Equipped)
Phone issues
Possible solution(s)
Possible cause(s)
Issue
Depending upon your phone,
you may have to grant SYNC
permission to access your
phonebook contacts. Make
sure to confirm when
prompted by your phone
during the phonebook
download.
Go to the website to review
your phone's compatibility.
This is a phone-dependent
feature.
I am having trouble
connecting my phone to
SYNC.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
This may be a possible
phone malfunction.
Try deleting your device
from SYNC, deleting SYNC
from your device and trying
again.
Check the security and auto
accept and prompt always
settings relative to the SYNC
Bluetooth connection on
your phone.
Update your device's firm-
ware.
Turn off the Auto phone-
book download setting.
You can also preform the
MyFord Touch reset
procedure.
Go to the website to review
your phone's compatibility.
This is a phone-dependent
feature.
Text messaging is not
working on SYNC.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
This may be a possible
phone malfunction.
442
Super Duty (TFA) Canada/United States of America, enUSA, First Printing MyFord Touch
™ (If Equipped)
USB and media issues
Possible solution(s)
Possible cause(s)
Issue
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
This may be a possible
device malfunction.
I am having trouble
connecting my device.
Make sure you are using the
manufacturer's cable.
Make sure you insert the
USB cable correctly into the
device and the USB port.
Make sure that the device
does not have an auto-
install program or active
security settings.
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures.
This is a device limitation.
SYNC does not recognize
my device when I turn on the
car.
Review the device compatib-
ility chart on the SYNC
website to confirm your
phone supports the
Bluetooth audio streaming
function.
This is a phone-dependent
feature.
The device is not connected.
Bluetooth audio does not
stream.
Make sure you correctly
connect the device to SYNC,
and that you have pressed
play on your device.
You can also preform the
MyFord Touch reset
procedure.
Make sure that all song
details are populated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC does not recognize
music that is on my device.
Some devices require you to
change the USB settings
from mass storage to MTP
class.
The file may be corrupted.
The song may have copy-
right protection, which does
not allow it to play.
443
Super Duty (TFA) Canada/United States of America, enUSA, First Printing MyFord Touch
™ (If Equipped)
Voice command issues
Possible solution(s)
Possible cause(s)
Issue
Contacts in your phonebook
may be very short and
similar, or they may contain
special characters. Using the SYNC phone
menu, open the phonebook
and scroll to the name
SYNC is having trouble
understanding. SYNC will
read the name to you, giving
you some idea of the
pronunciation SYNC is
expecting.
Your phonebook contacts
may be in CAPS.
The system works better if
you list full names, such as
"Joe Wilson" rather than
"Joe".
Do not use special charac-
ters, such as 123 or ICE, as
the system does not recog-
nize them.
If a contact is in CAPS, you
have to spell it. JAKE
requires you to say "Call J-
A-K-E". Touchscreen System Reset
The touchscreen system has a system reset feature that can be performed if the function
of a SYNC feature is lost. This reset is intended to restore functionality and will not erase any information previously stored in the system (such as paired devices, phonebook,call history, text messages, or user settings). To perform a System Reset, press and
hold the Seek Up (>>) button while pressing and holding the Radio Power button. After approximately 5 seconds the screen will go black. Allow a 1-2 minutes for the system reset to complete. You may then resume using the SYNC system.
446
Super Duty (TFA) Canada/United States of America, enUSA, First Printing MyFord Touch
™ (If Equipped)
Memory Function.........................................120
Easy Entry and Exit Feature............................ 122
Linking a PreSet Position to your Remote Control or Intelligent Access Key Fob
........................................................................\
........ 121
Recalling a Preset Position............................... 121
Saving a Preset Position.................................... 121
Message Center See: Information Displays................................. 89
Mirrors See: Heated Windows and Mirrors................115
See: Windows and Mirrors................................ 76
Mobile Communications Equipment.......13
Moonroof..........................................................80 Bounce-Back
.......................................................... 81
Opening and Closing the Moonroof.............80
Venting the Moonroof......................................... 81
Motorcraft Parts
..........................................304
MyFord Touch ™...........................................374
General Information.......................................... 374
MyFord Touch ™ Troubleshooting........440
MyKey Troubleshooting...............................55
MyKey ™..............................................................51
Principle of Operation.......................................... 51
N
Navigation.......................................................431 cityseekr................................................................ 433
Destination Mode............................................... 431
Map Mode............................................................. 437
Navigation Map Updates............................... 440
Navigation Voice Commands....................... 440
Point of Interest (POI) Categories...............433
Quick-touch Buttons....................................... 439
Setting Your Navigation Preferences.........434
Normal Scheduled Maintenance..........456 6.2L and 6.8L Gasoline Engines.................. 456
6.7L Diesel Engine.............................................. 457
O
Oil Change Indicator Reset......................236 Resetting the Oil Life Monitoring
System.............................................................. 236
Oil Check See: Engine Oil Check...................................... 235
Opening and Closing the Hood..............232 Ordering Additional Owner's
Literature.......................................................221
Obtaining a French Owner ’s Manual...........221
Overhead Console
........................................139
P
Parking Aid
......................................................179
Rear Parking Aid.................................................. 179
Parking Aids
....................................................179
Parking Brake.................................................170
Passive Anti-Theft System........................64 SecuriLock ™.......................................................... 64
PATS See: Passive Anti-Theft System..................... 64
Pedals................................................................69
Perchlorate.........................................................11
Phone.................................................................411 Making Calls......................................................... 413
Pairing Subsequent Cell Phones.................. 412
Pairing Your Cell Phone for the First Time.................................................................... 412
Phone Menu Options........................................ 414
Phone Settings.................................................... 417
Phone Voice Commands................................. 418
Receiving Calls..................................................... 413
Text Messaging.................................................... 415
Post-Crash Alert System...........................216
Power Door Locks See: Locking and Unlocking............................. 56
Power Seats
...................................................120
Power Lumbar..................................................... 120
Power Recline...................................................... 120
Power Steering Fluid Check
.....................244
Power Take-Off.............................................156
Power Windows..............................................76 Accessory Delay..................................................... 77
Bounce-Back.......................................................... 76
One-Touch Up or Down..................................... 76
Window Lock.......................................................... 77
Protecting the Environment........................14
R
Rear Axle..........................................................167
Rear Seat Armrest........................................128
500
Super Duty (TFA) Canada/United States of America, enUSA, First Printing Index