1. Make sure to switch on your phone's
Bluetooth feature before starting the
search. See your device's manual if
necessary.
2. Press the PHONE button. When the
audio display indicates there is no
paired phone, select the option to add.
3. When a message to begin pairing appears in the audio display, search for
SYNC on your phone to start the pairing
process.
4. When prompted on your phone's display, enter the six-digit PIN provided
by the system in the radio display. The
display indicates when the pairing is
successful.
Depending on your phone's capability and
your market, the system may prompt you
with questions, such as setting the current
phone as the primary phone (the phone
SYNC automatically tries to connect with
first upon vehicle start-up) and
downloading your phonebook.
Using Voice Commands Make sure to switch on your
phone's Bluetooth feature
before starting the search. See
your device's manual if necessary. Press the voice and when prompted
say: Action and Descrip-
tion
Voice Command
Follow the instruc-
tions on the audio
display.
(pair ([Bluetooth]
device | phone |
Bluetooth audio) |
add [a] phone)
You can say any of the voice commands
that appear within open and close brackets
that are separated by |. For example,
where; (what's | what is) appears you say;
what's or what is.
You must say any of the voice commands
that appear outside of open and close
brackets. For example, where; who plays
this (what's | what is) playing, you must
say; who plays this (what's or what is)
playing.
The commands that have [ ] around the
word means that the word is optional.
Depending on your phone's capability and
your market, the system may prompt you
with questions, such as setting the current
phone as the primary phone (the phone
SYNC automatically tries to connect with
first upon vehicle start-up) and
downloading your phonebook.
Pairing Subsequent Phones
Note: Make sure to switch on the ignition
and the radio. Shift the transmission into
park (P) for automatic transmission or first
gear for manual transmission.
Note: To scroll through the menus, press
the up and down arrows on your audio
system.
1. Make sure to switch on your phone's Bluetooth feature before starting the
search. See your device's manual if
necessary.
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Phonebook preferences
Menu Item
Push the desired contacts on your cellular phone. See your
device's manual on how to push contacts. Press the OK
button to add more contacts from your phonebook.
Add contacts
When a message asking you to delete appears, select the
option to confirm. Press the
OK button to delete the
current phonebook and call history. The system takes you
back to the menu for phone settings.
Delete
Press the OK button to select and download your phone-
book to the system.
Download now
When automatic download is on, the system deletes any
changes (additions or deletions) saved in the system since
your last download.
Auto-download
When automatic download is off, the system does not
download your phonebook when your cellular phone
connects to SYNC.
You can only access your phonebook, call history and text
messages when your paired cellular phone connects to
the system. Check or uncheck this option to download
your phonebook automatically each time your phone
connects to the system. Download times are phone-
dependent and quantity-dependent.
Bluetooth Devices
The Bluetooth Devices menu allows you
to add, connect and delete devices as well
as set a phone as primary. 1. Press the
PHONE button.
2. Scroll until Bluetooth Devices appears,
and then press the
OK button.
Select from the following options: Phonebook preferences
Menu Item
Pair additional phones to the system.
Add
1. Select the option to add to start the pairing process.
2. When a message to begin pairing appears in the audio
display, search for SYNC on your phone. See your phone's
manual if necessary.
3. When prompted on your phone's display, enter the six-
digit PIN provided by the system in the radio display. The
display indicates when the pairing is successful.
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Explorer (TUB), enUSA, First Printing SYNC™
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Setting 911 Assist On or Off
Press the phone button to enter the
phone menu then select:
Action and Description
Menu
Item
Press OK to confirm and enter
the 911 Assist menu.
911 Assist
Scroll to activate this option
then press OK when the
desired option appears in the
radio display.
If you choose not to activate this
feature you will have the following
options: Action and Description
Menu
Item
Provides a display and voice
reminder at phone connection
at vehicle start.
Voice
Reminder
ON
Provides a display reminder
only without a voice reminder
at phone connection.
Voice
Reminder
OFF
To make sure that 911 Assist works
properly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident. •
A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate
the fuel pump shut-off (the triggers for 911
Assist). If a connected cell phone sustains
damage or loses its connection to SYNC
during a crash, SYNC searches for and tries
to connect to a previously paired cell
phone; SYNC then attempts to call the
emergency services.
Before making the call:
• SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel".
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
911 Assist May Not Work If
• Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
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Explorer (TUB), enUSA, First Printing SYNC™
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Press the voice button and when
prompted say:
Voice Command
(music | audio | entertainment) [system]
Below are a few examples of voice
commands you can use.
[tune [to]] AM
[tune [to]] AM1
[tune [to]] AM (autostore | AST |
autoset)
[tune [to]] AM 2
Bluetooth (audio | stereo)
(disc | CD [player]) play
[tune [to]] FM
[tune [to]] FM1
[tune [to]] FM (autostore | AST |
autoset)
[tune [to]] FM 2
((line | AV | audio video) in | AUX | audio
video)
Radio *
[tune [to]] SAT
*
Sirius
(USB [stick] | iPod | MP3 [player]) Voice Command
((who's | who is) this | who plays this |
(what's | what is) playing [now] | (what
| which) (song | track | artist) is this |
(who's | who is) playing | (what's | what
is) this)
Help
* If equipped.
Radio Voice Commands If you are listening to the radio,
press the voice button, and then
say any of the commands in the
following table.
If you are not listening to the radio,
press the voice button and, after the
tone, say: Voice Command
Radio
You can then say any of the following
commands.
[tune [to]] AM
[tune [to]] AM1
[tune [to]] AM (autostore | AST |
autoset)
[tune [to]] AM 2
[tune [to]] (AM ___ | ___ [AM])
[tune [to]] AM preset ___
[tune [to]] AM1 preset ___
[tune [to]] FM
[tune [to]] FM1
[tune [to]] FM (autostore | AST |
autoset) preset ___
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Explorer (TUB), enUSA, First Printing SYNC™ (If Equipped)E142599 E142599
Voice Command
[tune [to]] FM 2
[tune [to]] (FM ___ | ___ [FM])
[tune [to]] FM preset ___
FM ___ HD ___
[tune [to]] FM 2 preset ___
HD ___
[tune [to]] preset ___
Tune
help
Sirius Satellite Radio Voice Commands
(If equipped) To listen to Sirius satellite radio,
press the voice button and, after
the tone, say:
Voice Commands
Sirius
When you are listening to Sirius
satellite radio, you can press the voice
button, and say any of the commands
in the following table. Voice Commands
[tune [to]] SAT
[tune [to]] SAT 1
[tune [to]] SAT 2
[tune [to]] SAT 3
[tune [to]] preset ___
[tune [to]] SAT 1 preset ___
[tune [to]] SAT 2 preset ___ Voice Commands
[tune [to]] SAT 3 preset ___
tune [to] [Sirius]
Help You can say the
channel number (0-
233) to listen to that Sirius station.
[tune [to]] Sirius
[channel] ___
CD Voice Commands If you are listening to a CD, press
the voice button, and then say
any of the commands in the
following table.
If you are not listening to a CD, press
the voice button and, after the tone,
say: Voice Command
(disc | CD [player]) play
You can then say any of the following
commands.
pause
play
[play] next track
[play] previous track
[play | change to] track [number] ___ *
repeat (track | song) [on]
repeat folder [on]
repeat off
*
(shuffle | random | mix) [on |
(tracks | songs) [on]]
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Explorer (TUB), enUSA, First Printing SYNC™ (If Equipped)E142599 E142599
AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable fromthe phone, wait a moment, and plug the USB cable
back in to the phone. After a
few seconds, the app should appear in SYNC's Mobile
Apps Menu. If not, "Force
Close" the application and restart it.
The USB connection to
SYNC may need to be reset.
My iPhone phone is
connected, my app is
running, I restarted the app but I still cannot find it on SYNC.
Try increasing the Bluetoothvolume of the device by
using the device's volume control buttons which are most often found on the side of the device.
The bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC, but there is no sound or the sound is very low.
Force close or uninstall the
apps you do not want SYNC
to find. If the app has a "Ford SYNC" setting, disable that
setting in the app's settings menu on the phone.
Some Android devices have
a limited number of
bluetooth ports apps can
use to connect. If you have
more AppLink apps on your phone than the number of
availble Bluetooth ports, you will not see all of your apps
listed in SYNC's mobile apps menu.
I can only see some of the
AppLink apps running on my phone listed in SYNC'sMobile Apps Menu. SYNC System Reset
The SYNC system in your vehicle has System Reset feature that can be performed if
the function of a SYNC feature is lost. This reset is intended to restore functionality and will not erase any information previously stored in the system (Such as paired devices, phonebook, call history, text messages, or user settings). To perform a System Reset,press and hold the Seek Up (>>) button while pressing and holding the Radio Power button. Release both buttons after 2-3 seconds. Please allow a few minutes for thereset to complete. After a few minutes has passed you can resume using the SYNC system.
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Explorer (TUB), enUSA, First Printing SYNC™ (If Equipped)
Using the touchscreen, press:
Menu Item
Settings
Help
Voice Command List Using the steering wheel control, press
the voice button and when prompted
say one of the following: Voice Commands
List of Commands
Radio List of Commands
Phone List of Commands
Voice Instructions List of Commands
Voice Command Settings
These allow you to customize the level of
system interaction, help and feedback. The
system defaults to standard interaction
that uses candidate lists and confirmation
prompts as these provide the highest level
of guidance and feedback. Action and Description
Menu Item
In this mode the system provides
detailed interaction and guidance.
Novice
Interaction Mode
This mode has less audible interac-tion and more tone prompts.
Advanced
The system uses these short questions to confirm your voice
command. If turned off, the system simply makes a best guess as to what you requested. The system may still occasionally ask you to confirm a voice command.
Confirmation Prompts
Candidate lists are lists of possible results from your voice
commands. The system creates these lists when it has the
same confidence level of several options based on your voice command
Phone Candidate Lists
Media Candidate Lists
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Explorer (TUB), enUSA, First Printing MyFord Touch
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Action and Description
Message
Have the system avoid ferries or car trains.
Have the system use HOV (high-occupancy vehicle) lanes.
Have the system use guidance prompts.
Navigation Preferences
Have the system automatically fill-in State/Province
information.
Have the system automatically avoid traffic concerns or allow
you to accept or decline an alternative route.
Traffic Preferences
Have the system automatically alert you to traffic concerns
that occur on your route.
Have the system display accident icons.
Have the system display traffic jam icons.
Have the system display closed roads.
Have the system display areas where road work occurs.
Have the system display incident icons.
Have the system display areas where difficult driving condi-
tions may occur.
Have the system display areas where snow and ice on the
road may occur.
Have the system display any smog alerts.
Have the system display weather warnings.
Have the system display where there may be reduced visib-
ility.
Have the system turn on your radio for traffic announcements.
Enter specific areas that would like to avoid on planned
navigation routes.
Avoid Areas
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