2016 FORD EXPLORER phone

Voice command issues
Possible solution(s)
Possible cause(s)
Issue
Contacts in your phonebook
may be very short and
similar, or they may contain
special characters. Using the SYNC phone
menu, open the phonebook
and scroll to the name
SYNC is having trouble
understanding. SYNC will
read the name to you, giving
you some idea of the
pronunciation SYNC is
expecting.
Your phonebook contacts
may be in CAPS.
The system works better if
you list full names, such as
"Joe Wilson" rather than
"Joe".
Do not use special charac-
ters, such as 123 or ICE, as
the system does not recog-
nize them.
If a contact is in CAPS, you
have to spell it. JAKE
requires you to say "Call J-
A-K-E". Touchscreen System Reset
The touchscreen system has a system reset feature that can be performed if the function
of a SYNC feature is lost. This reset is intended to restore functionality and will not erase any information previously stored in the system (such as paired devices, phonebook,call history, text messages, or user settings). To perform a System Reset, press and
hold the Seek Up (>>) button while pressing and holding the Radio Power button. After approximately 5 seconds the screen will go black. Allow a 1-2 minutes for the system reset to complete. You may then resume using the SYNC system.
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Explorer (TUB), enUSA, First Printing MyFord Touch
™ (If Equipped)

For maximum vehicle performance, keep
the following information in mind when
adding accessories or equipment to your
vehicle:
•
When adding accessories, equipment,
passengers and luggage to your
vehicle, do not exceed the total weight
capacity of the vehicle or of the front
or rear axle (GVWR or GAWR as
indicated on the Safety Compliance
Certification label). Ask an authorized
dealer for specific weight information.
• The Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulate the use
of mobile communications systems
that are equipped with radio
transmitters, for example, two-way
radios, telephones and theft alarms.
Any such equipment installed in your
vehicle should comply with Federal
Communications Commission (FCC)
and Canadian Radio
Telecommunications Commission
(CRTC) regulations and should be
installed only by an authorized dealer.
• An authorized dealer needs to install
mobile communications systems.
Improper installation may harm the
operation of your vehicle, particularly
if the manufacturer did not design the
mobile communication system
specifically for automotive use.
• If you or an authorized Ford dealer add
any non-Ford electrical or electronic
accessories or components to your
vehicle, you may adversely affect
battery performance and durability. In
addition, you may also adversely affect
the performance of other electrical
systems in the vehicle.
483
Explorer (TUB), enUSA, First Printing Accessories

positioning devices or any mobile or
wireless-connected electronic or computer
devices, including without limitation
cellular phones, palmtop and handheld
computers, pagers, and personal digital
assistants or PDAs.
Warning.
The Data may contain inaccurate or
incomplete information due to the passage
of time, changing circumstances, sources
used and the nature of collecting
comprehensive geographic data, any of
which may lead to incorrect results.
No Warranty.
This Data is provided to you
“as is, ” and
you agree to use it at your own risk. Telenav
and its licensors (and their licensors and
suppliers) make no guarantees,
representations or warranties of any kind,
express or implied, arising by law or
otherwise, including but not limited to,
content, quality, accuracy, completeness,
effectiveness, reliability, fitness for a
particular purpose, usefulness, use or
results to be obtained from this Data, or
that the Data or server will be
uninterrupted or error-free.
Disclaimer of Warranty:
TELENAV AND ITS LICENSORS
(INCLUDING THEIR LICENSORS AND
SUPPLIERS) DISCLAIM ANY
WARRANTIES, EXPRESS OR IMPLIED, OF
QUALITY, PERFORMANCE,
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE OR
NON-INFRINGEMENT. Some States,
Territories and Countries do not allow
certain warranty exclusions, so to that
extent the above exclusion may not apply
to you. Disclaimer of Liability:
TELENAV AND ITS LICENSORS
(INCLUDING THEIR LICENSORS AND
SUPPLIERS) SHALL NOT BE LIABLE TO
YOU: IN RESPECT OF ANY CLAIM,
DEMAND OR ACTION, IRRESPECTIVE OF
THE NATURE OF THE CAUSE OF THE
CLAIM, DEMAND OR ACTION ALLEGING
ANY LOSS, INJURY OR DAMAGES, DIRECT
OR INDIRECT, WHICH MAY RESULT FROM
THE USE OR POSSESSION OF THE
INFORMATION; OR FOR ANY LOSS OF
PROFIT, REVENUE, CONTRACTS OR
SAVINGS, OR ANY OTHER DIRECT,
INDIRECT, INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES ARISING
OUT OF YOUR USE OF OR INABILITY TO
USE THIS INFORMATION, ANY DEFECT IN
THE INFORMATION, OR THE BREACH OF
THESE TERMS OR CONDITIONS,
WHETHER IN AN ACTION IN CONTRACT
OR TORT OR BASED ON A WARRANTY,
EVEN IF TELENAV OR ITS LICENSORS
HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. Some
States, Territories and Countries do not
allow certain liability exclusions or
damages limitations, so to that extent the
above may not apply to you.
Export Control.
You shall not export from anywhere any
part of the Data or any direct product
thereof except in compliance with, and
with all licenses and approvals required
under, applicable export laws, rules and
regulations, including but not limited to the
laws, rules and regulations administered
by the Office of Foreign Assets Control of
the U.S. Department of Commerce and the
Bureau of Industry and Security of the U.S.
Department of Commerce. To the extent
516
Explorer (TUB), enUSA, First Printing Appendices

with or in communication with any
positioning devices or any mobile or
wireless-connected electronic or computer
devices, including without limitation
cellular phones, palmtop and handheld
computers, pagers, and personal digital
assistants or PDAs. You agree to cease
using this Data if you fail to comply with
these terms and conditions.
Limited Warranty
NAV2 warrants that (a) the Data will
perform substantially in accordance with
the accompanying written materials for a
period of ninety (90) days from the date
of receipt, and (b) any support services
provided by NAV2 shall be substantially as
described in applicable written materials
provided to you by NAV2, and NAV2’
s
support engineers will make commercially
reasonable efforts to solve any problem
issues.
rigCustomer Remedies
NAV2 and its suppliers’ entire liability and
your exclusive remedy shall be, at NAV2’ s
sole discretion, either (a) return of the price
paid, if any, or (b) repair or replacement of
the Data that do not meet NAV2’ s Limited
Warranty and that are returned to NAV2
with a copy of your receipt. This Limited
Warranty is void if failure of the Data has
resulted from accident, abuse, or
misapplication. Any replacement Data will
be warranted for the remainder of the
original warranty period or thirty (30) days,
whichever is longer. Neither these remedies
nor any product support services offered
by NAV2 are available without proof of
purchase from an authorized international
source. No Other Warranty:
EXCEPT FOR THE LMITED WARRANTY
SET FORTH ABOVE AND TO THE EXTENT
PERMITTED BY APPLICABLE LAW, NAV2
AND ITS LICENSORS (INCLUDING THEIR
LICENSORS AND SUPPLIERS) DISCLAIM
ANY WARRANTIES, EXPRESS OR IMPLIED,
OF QUALITY, PERFORMANCE,
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, OWNERSHIP OR
NON-INFRINGEMENT. Certain warranty
exclusions may not be permitted under
applicable law, so to that extent the above
exclusion may not apply to you.
Limited Liability:
TO THE EXTENT PERMITTED BY
APPLICABLE LAW, NAV2 AND ITS
LICENSORS (INCLUDING THEIR
LICENSORS AND SUPPLIERS) SHALL NOT
BE LIABLE TO YOU: IN RESPECT OF ANY
CLAIM, DEMAND OR ACTION,
IRRESPECTIVE OF THE NATURE OF THE
CAUSE OF THE CLAIM, DEMAND OR
ACTION ALLEGING ANY LOSS, INJURY OR
DAMAGES, DIRECT OR INDIRECT, WHICH
MAY RESULT FROM THE USE OR
POSSESSION OF THE INFORMATION; OR
FOR ANY LOSS OF PROFIT, REVENUE,
CONTRACTS OR SAVINGS, OR ANY
OTHER DIRECT, INDIRECT, INCIDENTAL,
SPECIAL OR CONSEQUENTIAL DAMAGES
ARISING OUT OF YOUR USE OF OR
INABILITY TO USE THIS INFORMATION,
ANY DEFECT IN THE INFROMATION, OR
THE BREACH OF THESE TERMS OR
CONDITIONS, WHETHER IN AN ACTION
IN CONTRACT OR TORT OR BASED ON A
WARRANTY, EVEN IF NAV2 OR ITS
LICENSORS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. UNDER
NO CIRCUMSTANCES SHALL NAV2’
s OR
ITS SUPPLIERS ’ LIABILITY HEREUNDER
EXCEED THE PRICE PAID. Certain liability
exclusions may not be permitted under
applicable law, so to that extent the above
exclusion may not apply to you.
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Explorer (TUB), enUSA, First Printing Appendices

Memory Function.........................................146
Easy Entry and Exit Feature............................ 147
Linking a PreSet Position to your Remote Control or Intelligent Access Key
Fob....................................................................... 147
Saving a PreSet Position................................. 146
Message Center See: Information Displays................................ 101
Mirrors See: Heated Windows and Mirrors..............138
See: Windows and Mirrors................................ 87
Mobile Communications Equipment.......13
Moonroof............................................................91 Bounce-Back......................................................... 92
Opening and Closing the Moonroof...............91
Opening and Closing the Sunscreen.............91
Venting the Moonroof........................................ 92
Motorcraft Parts - 2.3L EcoBoost™.................................................336
Motorcraft Parts - 3.5L Duratec
..............337
Motorcraft Parts - 3.5L Ecoboost™.................................................338
MyFord Touch ™
..........................................406
General Information........................................ 406
MyFord Touch ™ Troubleshooting.........475
MyKey Troubleshooting...............................58
MyKey ™
.............................................................54
Principle of Operation........................................ 54
N
Navigation ......................................................
466
cityseekr............................................................... 468
Destination Mode............................................. 466
Map Mode.............................................................. 471
Navigation Map Updates................................ 474
Navigation Voice Commands........................ 474
Point of Interest (POI) Categories...............467
Quick-touch Buttons........................................ 473
Setting Your Navigation Preferences.........469
Normal Scheduled Maintenance
..........489
Intelligent Oil-Life Monitor™........................ 489
Normal Maintenance Intervals.................... 490
O
Oil Change Indicator Reset......................282 Oil Check
See: Engine Oil Check....................................... 281
Opening and Closing the Hood..............276 Closing the Hood................................................ 277
Opening the Hood............................................. 276
Ordering Additional Owner's Literature.....................................................264
Obtaining a French Owner ’s Manual.........264
Overhead Console
.......................................164
P
Parking Aids
....................................................198
Principle of Operation...................................... 198
Parking Brake.................................................190
Passenger Knee Airbag................................45
Passive Anti-Theft System.........................70 SecuriLock®........................................................... 70
PATS See: Passive Anti-Theft System..................... 70
Pedals.................................................................76
Perchlorate.........................................................11
Personal Safety System ™
..........................39
How Does the Personal Safety System
Work?.................................................................. 39
Phone...............................................................445 Making Calls........................................................ 448
Pairing Subsequent Cell Phones.................447
Pairing Your Cell Phone for the First Time.................................................................. 446
Phone Menu Options....................................... 448
Phone Settings.................................................... 451
Phone Voice Commands................................ 452
Receiving Calls................................................... 448
Text Messaging.................................................. 449
Post-Crash Alert System..........................259
Power Door Locks See: Locking and Unlocking............................ 60
Power Liftgate
.................................................64
Hands-Free Feature............................................ 67
Obstacle Detection............................................. 66
Opening and Closing the Liftgate.................. 65
Setting the Liftgate Open Height.................. 66
Stopping the Liftgate Movement.................. 66
Power Seats
...................................................144
Multi-Contour Front Seats With Active
Motion ............................................................... 145
Power Lumbar..................................................... 145
533
Explorer (TUB), enUSA, First Printing Index

Using SYNC™ With Your Phone.............372
Accessing Features through the Phone
Menu................................................................... 377
Accessing Your Phone Settings................... 380
Bluetooth Devices.............................................. 381
Making Calls......................................................... 375
Pairing a Phone for the First Time...............372
Pairing Subsequent Phones........................... 373
Phone Options during an Active Call.........376
Phone Voice Commands................................ 374
Receiving Calls.................................................... 375
System Settings................................................. 382
Text Messaging................................................... 378
Using Terrain Response.............................195
Using Traction Control................................192
Switching the System Off............................... 192
System Indicator Lights and Messages.......................................................... 192
Using a Switch..................................................... 192
Using the Information Display Controls............................................................. 192
Using Voice Recognition...........................370 Initiating a Voice Session................................ 370
System Interaction and Feedback................371
Utilizing the Mediation/Arbitration Program (Canada Only)........................262
V
Vehicle Care
..................................................300
General Information........................................ 300
Vehicle Certification Label.......................340
Vehicle Identification Number
................339
Vehicle Storage............................................304
Battery................................................................... 305
Body....................................................................... 305
Brakes.................................................................... 305
Cooling system................................................... 305
Engine.................................................................... 305
Fuel system......................................................... 305
General.................................................................. 305
Miscellaneous.................................................... 306
Removing Vehicle From Storage.................306
Tires........................................................................\
305
Ventilation See: Climate Control......................................... 129
VIN See: Vehicle Identification Number............339 Voice Control
....................................................74
W
Warning Lamps and Indicators................96 Adaptive Cruise Control.................................... 96
Anti-Lock Braking System................................. 97
Automatic High Beam Control........................ 97
Battery...................................................................... 97
Blind Spot Monitor............................................... 97
Brake System......................................................... 97
Cruise Control........................................................ 97
Direction Indicator................................................ 97
Door Ajar.................................................................. 97
Engine Coolant Temperature........................... 97
Engine Oil................................................................ 98
Fasten Safety Belt............................................... 98
Front Airbag........................................................... 98
Front Fog Lamps.................................................. 98
Heads Up Display................................................ 98
High Beam.............................................................. 98
Hood Ajar................................................................ 98
Lane Keeping Aid................................................. 98
Liftgate Ajar............................................................ 98
Low Fuel Level...................................................... 98
Low Tire Pressure Warning.............................. 98
Low Washer Fluid................................................ 99
Parking Lamps...................................................... 99
Powertrain Fault................................................... 99
Service Engine Soon........................................... 99
Stability Control................................................... 99
Stability Control Off............................................ 99
Transmission Tow/Haul.................................... 99
Washer Fluid Check
....................................288
Washers See: Cleaning the Exterior............................. 300
See: Wipers and Washers.................................. 77
Waxing
..............................................................301
Wheel Nuts See: Changing a Road Wheel....................... 328
Wheels and Tires.........................................307 General Information......................................... 307
Technical Specifications................................. 332
Windows and Mirrors
....................................87
Windshield Washers.....................................78
Front Camera Washer........................................ 78
Windshield Wipers
.........................................77
Speed Dependent Wipers................................. 77
537
Explorer (TUB), enUSA, First Printing Index