2016 FORD EXPEDITION EL roof

THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to FordMotor Company and to your dealer. If awarranty concern has not been resolvedusing the three-step procedure outlinedearlier in this chapter in the Getting theServices you need section, you may beeligible to participate in the BBB AUTOLINE program.
The BBB AUTO LINE program consists oftwo parts – mediation and arbitration.During mediation, a representative of theBBB will contact both you and Ford MotorCompany to explore options for settlementof the claim. If an agreement is not reachedduring mediation or you do not want toparticipate in mediation, and if your claimis eligible, you may participate in thearbitration process. An arbitration hearingwill be scheduled so that you can presentyour case in an informal setting before animpartial person. The arbitrator willconsider the testimony provided and makea decision after the hearing.
Disputes submitted to the BBB AUTO LINEprogram are usually decided within fortydays after you file your claim with the BBB.You are not bound by the decision, andmay reject the decision and proceed tocourt where all findings of the BBB AutoLine dispute, and decision, are admissiblein the court action. Should you choose toaccept the BBB AUTO LINE decision, Fordis then bound by the decision, and mustcomply with the decision within 30 daysof receipt of your acceptance letter.
BBB AUTO LINE Application: Using theinformation provided below, please call orwrite to request a program application.You will be asked for your name andaddress, general information about yournew vehicle, information about yourwarranty concerns, and any steps you have
already taken to try to resolve them. ACustomer Claim Form will be mailed thatwill need to be completed, signed andreturned to the BBB along with proof ofownership. Upon receipt, the BBB willreview the claim for eligibility under theProgram Summary Guidelines.
You can get more information bycalling BBB AUTO LINE at1-800-955-5100, or writing to:
BBB AUTO LINE3033 Wilson Boulevard, Suite 600Arlington, Virginia 22201
BBB AUTO LINE applications can also berequested by calling the Ford MotorCompany Customer Relationship Centerat 1-800-392-3673.
Note:Ford Motor Company reserves theright to change eligibility limitations, modifyprocedures, or to discontinue this processat any time without notice and withoutobligation.
UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorizedCanadian dealers. In those cases whereyou continue to feel that the efforts by Fordof Canada and the authorized dealer toresolve a factory-related vehicle serviceconcern have been unsatisfactory, Ford ofCanada participates in an impartial thirdparty mediation/arbitration programadministered by the Canadian MotorVehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forwardand relatively speedy alternative to resolvea disagreement when all other efforts toproduce a settlement have failed. Thisprocedure is without cost to you and isdesigned to eliminate the need for lengthyand expensive legal proceedings.
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Customer Assistance

Protected componentsFuse amp ratingFuse or relay number
Blower motor run/start.5A**57
Not used.—58
Heated mirrors.15A**59
Not used.—60
Not used.—61
Not used.—62
Electronic fan.25A*63
Moonroof.30A*64
Not used.—65
Auxiliary power point (rear of centerconsole).20A*66
Front row climate controlled seats.40A*67
Anti-lock brake system valves.30A*68
Anti-lock brake system pump.60A*69
Third row power fold seat.30A*70
Auxiliary power point/cigar lighter.20A*71
Auxiliary power point (right rear quarterpanel).20A*72
Rear seat climate module.20A*73
Driver power seat.30A*74
Vehicle power 1 – powertrain controlmodule.25A**75
Vehicle power 2 – powertrain controlmodule.20A**76
Vehicle power 4 – ignition coils.20A**77
Not used.—78
Vehicle power 3 – powertrain controlmodule.15A**79
Not used.—80
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Fuses

Protected componentsFuse amp ratingFuse or relay number
Ignition switch.15A28Key inhibit switch.
Radio.20A29GPS.
Front park lamps.15A30
Trailer brake on/off.5A31
Power vent.15A32Rear windows.Power inverter.
CCD suspension module.10A33
Rear park assist.10A34Rear camera.BLIS.Heated seat.
Climate module.5A35O/D switch.
Not used.—36
4X4 module.10A37
EC mirror.10A38Moonroof.DVD.AM/FM radio.
Left and right front high beams.15A39
Rear park/tail lamps.10A40
Restraints control module.7.5A41
Not used.—42
Not used.—43
Not used.—44
Not used (spare).5A45
Climate control.10A46
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Fuses

Note:Never use abrasive materials, forexample steel wool or plastic pads as theycan scratch the chrome surface.
Note:Do not use chrome cleaner, metalcleaner or polish on wheels or wheel covers.
Exterior Plastic Parts
For routine cleaning we recommendMotorcraft Detail Wash. If tar or greasespots are present, we recommendMotorcraft Bug and Tar Remover.
Stripes or Graphics (If Equipped)
Do not use a commercial or high-pressuresprayer on the surface or edge of stripesand graphics. This can damage them andcause the edges to peel away from thevehicle surface.
Underbody
Flush the complete underside of yourvehicle frequently. Keep body and doordrain holes free of debris or foreignmaterial.
WAXING
Regular waxing is necessary to protect yourcar's paint from the elements. Werecommend that you wash and wax thepainted surface once or twice a year.
When washing and waxing, park yourvehicle in a shaded area out of directsunlight. Always wash your vehicle beforeapplying wax.
•Use a quality wax that does not containabrasives.
•Follow the manufacturer’s instructionsto apply and remove the wax.
•Apply a small amount of wax in aback-and-forth motion, not in circles.
•Do not allow wax to come in contactwith any non-body (low-gloss black)colored trim. The wax will discolor orstain the parts over time.
•Roof racks.
•Bumpers.
•Grained door handles.
•Side moldings.
•Mirror housings.
•Windshield cowl area.
•Do not apply wax to glass areas.
•After waxing, your car's paint shouldfeel smooth, and be free of streaks andsmudges.
CLEANING THE ENGINE
Engines are more efficient when they areclean because grease and dirt buildup keepthe engine warmer than normal.
When washing:
•Take care when using a power washerto clean the engine. The high-pressurefluid could penetrate the sealed partsand cause damage.
•Do not spray a hot engine with coldwater to avoid cracking the engineblock or other engine components.
•Spray Motorcraft Engine Shampoo andDegreaser on all parts that requirecleaning and pressure rinse clean. InCanada, use Motorcraft EngineShampoo.
•Never wash or rinse the engine while itis hot or running; water in the runningengine may cause internal damage.
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Vehicle Care

You should:
•Remove dust and loose dirt with avacuum cleaner.
•Clean and treat spills and stains assoon as possible.
Do not use the following products as thesemay damage the leather:
•Oil and petroleum or silicone-basedleather conditioners.
•Household cleaners.
•Alcohol solutions.
•Solvents or cleaners intendedspecifically for rubber, vinyl andplastics.
With King Ranch Edition
Your vehicle has seating covered inpremium, top-grain leather that isextremely durable, but still requires specialcare and maintenance in order to preservelongevity and comfort.
Regular cleaning and conditioningmaintains the appearance of the leather.
Cleaning
For dirt, use a vacuum cleaner then use aclean, damp cloth or soft brush.
For routine cleaning, wipe the surface witha soft, damp cloth. For more thoroughcleaning, wipe the surface with a mild soapand water solution.
•Clean spills as quickly as possible.
•Test any cleaner or stain remover onan inconspicuous part of the leather ascleaners may darken the leather.
•Do not spill coffee, ketchup, mustard,orange juice or oil-based products onthe leather as they may permanentlystain the leather.
•Do not use household cleaningproducts, alcohol solutions, solventsor cleaners intended for rubber, vinylor plastics.
Scratches
Because the leather in the seat comesfrom genuine steer hides, there may beevidence of naturally occurring markings,such as small scars. These markings givecharacter to the seating covers and areconsidered to be proof of a genuine leatherproduct.
In order to lessen the appearance ofcertain scratches and other wear marks,apply conditioner on the affected areafollowing the same instructions as in theConditioning section.
Conditioning
Bottles of King Ranch Leather Conditionerare available at the King Ranch SaddleShop. Visit the website atwww.krsaddleshop.com, or call1–800–282–KING (5464) in the UnitedStates. If you are unable to obtain KingRanch Leather Conditioner, use anotherpremium leather conditioner.
•Clean the surfaces using the stepsoutlined in the Cleaning section.
•Make sure the leather is dry then applya nickel-sized amount of conditionerto a clean, dry cloth.
•Rub the conditioner into the leatheruntil it disappears. Allow theconditioner to dry, then repeat theprocess for the entire interior. If a filmappears, wipe it off with a dry, cleancloth.
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Vehicle Care

For a complete listing of the accessoriesthat are available for your vehicle, pleasecontact your authorized dealer or visit theonline store web site:
Web Address (United States)
www.Accessories.Ford.com
Web Address (Canada)
www.Accessories.Ford.ca
Ford Accessories are available for yourvehicle through an authorized Ford dealer.Ford Motor Company will repair or replaceany properly authorized dealer-installedFord Original Accessory found to bedefective in factory-supplied materials orworkmanship during the warranty period,as well as any component damaged by thedefective accessories.
Ford Motor Company will warrant yourvehicle's accessories through the warrantythat provides the greatest benefit:
•24 months, unlimited mileage.
•The remainder of your new vehiclelimited warranty.
Contact an authorized dealer for detailsand a copy of the warranty.
Exterior Style
•Keyless entry.
•Side window deflectors.
•Splash guards.
Interior Style
•Floor mats.
•Rear seat entertainment system*.
•Seat covers.
Lifestyle
•Ash cup or coin holder.
•Cargo organization and management.
•Roof rack and carriers*.
•SUV camping tent*.
•Trailer hitches, wiring harnesses andaccessories.
Peace of Mind
•Back-up alarm.
•Bumper protector.
•Car cover*.
•Cargo area protector.
•Cargo security shade.
•Hood deflector.
•Locking fuel plug.
•Park assist sensors.
•Remote start.
•Vehicle security system.
•Wheel locks.
*Ford Licensed Accessory. The accessorymanufacturer designs, develops andtherefore warrants Ford LicensedAccessories, and does not design or testthese accessories to Ford Motor Companyengineering requirements. Contact anauthorized Ford dealer for the accessorymanufacturer's limited warranty detailsand request a copy of the Ford LicensedAccessories product limited warranty fromthe accessory manufacturer.
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Accessories

Information Display Control.......................70Information Displays.....................................92General Information............................................92Information Messages................................1034WD Messages.....................................................112AdvanceTrac™ / Traction ControlMessages..........................................................104Alarm Messages.................................................104Battery and Charging SystemMessages..........................................................104Blind Spot Information SystemMessages..........................................................105Brake System Messages..................................105Door Messages....................................................105Engine Messages................................................106Fuel Messages.....................................................106Keys and Intelligent AccessMessages.........................................................106Maintenance Messages....................................107MyKey™ Messages............................................108Off Road Messages...........................................108Park Aid Messages.............................................109Power Steering Messages...............................109Remote Start Messages...................................110Suspension System Messages.......................110Tire Messages.......................................................110Trailer Messages..................................................110Transmission Messages.....................................111Installing Child Restraints............................16Child Seats...............................................................16Combining Safety Belt and LATCH LowerAnchors for Attaching Child SafetySeats....................................................................20Using Lap and Shoulder Belts .........................17Using Lower Anchors and Tethers forCHildren (LATCH)............................................19Using Tether Straps.............................................20Instrument Cluster........................................85Instrument Lighting Dimmer......................76Interior Lamps.................................................78Front Row Map and Dome Lamps.................78Front Row Map Lamps.......................................78Rear Cargo Lamp..................................................79Second Row Map Lamps..................................78Interior Mirror...................................................82Auto-Dimming Mirror..........................................82Introduction.........................................................7
J
Jump Starting the Vehicle........................225Connecting the Jumper Cables....................225Jump Starting......................................................226Preparing Your Vehicle.....................................225Removing the Jumper Cables.......................226
K
Keyless Entry....................................................59SECURICODE™ KEYLESS ENTRYKEYPAD..............................................................59Unlocking and Locking the Doors...................61Keyless Starting............................................145Ignition Modes.....................................................146Keys and Remote Controls..........................41Principle of Operation.........................................41
L
Lighting Control...............................................74Headlamp Flasher................................................75High Beams.............................................................74Lighting...............................................................74General Information............................................74Limited Slip Differential...............................171Load CarriersSee: Roof Racks and Load Carriers..............197Load Carrying.................................................196Load Limit.......................................................198Special Loading Instructions for Owners ofPick-up Trucks and Utility-typeVehicles............................................................204Vehicle Loading - with and without aTrailer.................................................................198
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Index

Locking and Unlocking.................................53Activating Intelligent Access............................53Autolock..................................................................54Auto Relock............................................................54Autounlock.............................................................55Battery Saver.........................................................55Illuminated Entry..................................................55Illuminated Exit.....................................................55Power Door Locks................................................53Remote Control.....................................................53Smart Unlocks for Integrated KeyheadTransmitter........................................................54Smart Unlocks for Intelligent AccessKeys......................................................................54Locks...................................................................53Lug NutsSee: Changing a Road Wheel.......................296
M
Maintenance..................................................243General Information.........................................243Manual Climate Control..............................113Manual Climate Control - Vehicles With:Electronic Manual TemperatureControl (EMTC)...........................................114Manual Liftgate...............................................55Closing the Liftgate..............................................57Opening the Liftgate...........................................56Opening the Liftgate Window.........................56Manual Seats.................................................124Manual Lumbar ..................................................125Moving the Seat Backward andForward.............................................................124Recline Adjustment...........................................124Media Hub......................................................322Memory Function.........................................126Easy Entry and Exit Feature.............................127Saving a PreSet Position.................................126Message CenterSee: Information Displays.................................92MirrorsSee: Heated Windows and Mirrors................121See: Windows and Mirrors...............................80Mobile Communications Equipment.......12
Moonroof...........................................................83Bounce-Back.........................................................84Opening and Closing the Moonroof.............84Venting the Moonroof........................................84Motorcraft Parts..........................................303MyKey Troubleshooting................................51MyKey™.............................................................46Principle of Operation........................................46
N
Normal Scheduled Maintenance...........375Intelligent Oil-Life Monitor.............................375Normal Maintenance Intervals.....................376
O
Oil Change Indicator Reset......................246Oil CheckSee: Engine Oil Check......................................245Opening and Closing the Hood..............243Ordering Additional Owner'sLiterature......................................................232Obtaining a French Owner’s Manual..........232Overhead Console.......................................144
P
Parking Aids.....................................................181Principle of Operation........................................181Parking Brake..................................................173Passive Anti-Theft System.........................62SecuriLock®...........................................................62PATSSee: Passive Anti-Theft System.....................62Pedals..................................................................71Perchlorate.........................................................11Power Door LocksSee: Locking and Unlocking.............................53Power Liftgate..................................................57Obstacle Detection.............................................59Opening and Closing the Liftgate..................58Stopping the Liftgate Movement...................59Power Running Boards................................64Power Seats....................................................125Power Lumbar.....................................................126Power Recline.......................................................125
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Index