2016 FORD ESCAPE phone

Voice command issues
Possible solution(s)
Possible cause(s)
Issue
Say the song or artist
exactly as listed. If you say "Play Artist Prince", the
system does not play music
by Prince and the Revolution or Prince and the NewPower Generation.
You may be saying the
name differently than the way you saved it.
Make sure you are saying thecomplete title, such as
"California remix featuring Jennifer Nettles".
If the song titles are in all CAPS, you have to spell
them. LOLA requires you to say "L-O-L-A".
The system may not be
reading the name the same way you are saying it. Do not use special charac-
ters in the title. The system does not recognize them.
Review the Phone voice
commands at the beginning of the phone section.
You may be using the wrong voice commands.
SYNC does not understand or is calling the wrong
contact when I want to make a call. Make sure you are saying the
contacts exactly as they are
listed. For example, if you save a contact as JoeWilson, say "Call Joe Wilson".
Using the SYNC phone
menu, open the phonebook and scroll to the name
SYNC is having trouble
understanding. SYNC will
read the name to you, giving you some idea of the
pronunciation SYNC is expecting.
You may be saying the
name differently than the way you saved it.
338
Escape/Kuga (TM2), enUSA, First Printing SYNC™ (If Equipped)

Voice command issues
Possible solution(s)
Possible cause(s)
Issue
The system works better if
you list full names, such as "Joe Wilson" rather than "Joe".
The system may not be
reading the name the same way you are saying it.
Do not use special charac-ters, such as 123 or ICE, as
the system does not recog- nize them.
Contacts in your phonebook
may be very short and
similar, or they may contain special characters.
If a contact is in CAPS, youhave to spell it. JAKE
requires you to say "Call J- A-K-E".
Your phonebook contacts
may be in CAPS. AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Ensure you have a compat-
ible smartphone; an Android with OS 2.3 or higher or aniPhone 3GS or newer with
iOS 5.0 or higher. Addition- ally, ensure your phone is
An AppLink capable phone
is not connected to SYNC.
AppLink Mobile Applica-
tions: When I select "Find
New Apps," SYNC does not find any applications. paired and connected to
SYNC in order to find
AppLink-capable apps on your device. iPhone users must also connect to
SYNC's USB port with an Apple USB cable.
Ensure you have down-
loaded and installed the latest version of the app
from your phone's app store.
Ensure the app is running on your phone. Some apps
AppLink-enabled apps are
not installed and running on your mobile device.
My phone is connected, but
I still cannot find any apps.
require you to register or
339
Escape/Kuga (TM2), enUSA, First Printing SYNC™ (If Equipped)

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
login on the app on the
phone before using them with AppLink. Also, some may have a "Ford SYNC"
setting, so check the app's
settings menu on the phone.
Closing and restarting apps may help SYNC find the
application if you cannot
discover it inside the vehicle. On an Android device, if
apps have an "Exit' or 'Quit'
Sometime apps do not
properly close and re-open their connection to SYNC, over ignition cycles, for example.
My phone is connected, my
app(s) are running, but I still cannot find any apps. option, select that then
restart the app. If the app
does not have that option, you can also manually
"Force Close" the app by
going to the phone's settings
menu, selecting 'Apps.' then finding the particular app
and choosing 'Force stop.' Don't forget to restart the
app afterwards, then select "Find New Apps" on SYNC.
On an iPhone with iOS7+, to force close an app, doubletab the home button then
swipe up on the app to close it. Tab the home button
again, then select the app again to restart it. After a
few seconds, the app should then appear in SYNC'sMobile App's Menu.
Reset the Bluetooth on your phone by turning it off and
then turning Bluetooth back
on. If you are in your vehicle, SYNC should be able to
automatically re-connect to your phone if you press the "Phone" button.
There is a Bluetooth bug on
some order versions of theAndroid operating systemthat may cause apps that
were found on your previous
vehicle drive to not be found
again if you have not turned off Bluetooth.
My Android phone is
connected, my app(s) are running, I restarted them,but I still cannot find any apps.
340
Escape/Kuga (TM2), enUSA, First Printing SYNC™ (If Equipped)

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable fromthe phone, wait a moment, and plug the USB cable
back in to the phone. After a
few seconds, the app should appear in SYNC's Mobile
Apps Menu. If not, "Force
Close" the application and restart it.
The USB connection to
SYNC may need to be reset.
My iPhone phone is
connected, my app is
running, I restarted the app but I still cannot find it on SYNC.
Try increasing the Bluetoothvolume of the device by
using the device's volume control buttons which are most often found on the side of the device.
The bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC, but there is no sound or the sound is very low.
Force close or uninstall the
apps you do not want SYNC
to find. If the app has a "Ford SYNC" setting, disable that
setting in the app's settings menu on the phone.
Some Android devices have
a limited number of
bluetooth ports apps can
use to connect. If you have
more AppLink apps on your phone than the number of
availble Bluetooth ports, you will not see all of your apps
listed in SYNC's mobile apps menu.
I can only see some of the
AppLink apps running on my phone listed in SYNC'sMobile Apps Menu. SYNC System Reset
The SYNC system in your vehicle has System Reset feature that can be performed if
the function of a SYNC feature is lost. This reset is intended to restore functionality and will not erase any information previously stored in the system (Such as paired devices, phonebook, call history, text messages, or user settings). To perform a System Reset,press and hold the Seek Up (>>) button while pressing and holding the Radio Power button. Release both buttons after 2-3 seconds. Please allow a few minutes for thereset to complete. After a few minutes has passed you can resume using the SYNC system.
341
Escape/Kuga (TM2), enUSA, First Printing SYNC™ (If Equipped)

For maximum vehicle performance, keep
the following information in mind when
adding accessories or equipment to your
vehicle:
•
When adding accessories, equipment,
passengers and luggage to your
vehicle, do not exceed the total weight
capacity of the vehicle or of the front
or rear axle (GVWR or GAWR as
indicated on the Safety Compliance
Certification label). Ask an authorized
dealer for specific weight information.
• The Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulate the use
of mobile communications systems
that are equipped with radio
transmitters, for example, two-way
radios, telephones and theft alarms.
Any such equipment installed in your
vehicle should comply with Federal
Communications Commission (FCC)
and Canadian Radio
Telecommunications Commission
(CRTC) regulations and should be
installed only by an authorized dealer.
• An authorized dealer needs to install
mobile communications systems.
Improper installation may harm the
operation of your vehicle, particularly
if the manufacturer did not design the
mobile communication system
specifically for automotive use.
• If you or an authorized Ford dealer add
any non-Ford electrical or electronic
accessories or components to your
vehicle, you may adversely affect
battery performance and durability. In
addition, you may also adversely affect
the performance of other electrical
systems in the vehicle.
343
Escape/Kuga (TM2), enUSA, First Printing Accessories

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377
Escape/Kuga (TM2), enUSA, First Printing Appendices

Tire Care..........................................................244
Glossary of Tire Terminology......................... 245
Information About Uniform Tire Quality Grading............................................................. 244
Information Contained on the Tire Sidewall........................................................... 246
Temperature A B C............................................ 245
Traction AA A B C.............................................. 244
Treadwear............................................................ 244
Tire Pressure Monitoring System..........258 Changing Tires With a Tire Pressure
Monitoring System....................................... 259
Understanding Your Tire Pressure Monitoring System ...................................... 259
Tires See: Wheels and Tires...................................... 241
Towing a Trailer
..............................................179
Load Placement.................................................. 179
Towing Points
................................................185
Installing the Recovery Hook......................... 185
Recovery Hook Location.................................. 185
Towing the Vehicle on Four Wheels............185
Towing the Vehicle on Four Wheels..........................................................186
Emergency Towing............................................ 186
Recreational Towing.......................................... 187
Towing...............................................................179
Traction Control
............................................149
Principle of Operation....................................... 149
Trailer Sway Control....................................180
Transmission Code Designation
.............274
Transmission..................................................138
Transmission See: Transmission.............................................. 138
Transporting the Vehicle...........................186
Trip Computer
..................................................91
All Value.................................................................... 91
Average Fuel........................................................... 91
Digital Speedo........................................................ 91
Distance to E........................................................... 91
Instantaneous Fuel.............................................. 91
Resetting the Trip Computer............................ 91
Trip Odometer........................................................ 91
Trip Timer................................................................. 91U
Under Hood Overview - 1.6L
EcoBoost™..................................................214
Under Hood Overview - 2.0L EcoBoost™..................................................215
Under Hood Overview - 2.5L....................216
Universal Garage Door Opener................116 HomeLink Wireless Control System.............116
USB Port
.........................................................303
Using Cruise Control.....................................161 Switching Cruise Control Off........................... 161
Switching Cruise Control On........................... 161
Using Four-Wheel Drive
..............................141
Driving in Special Conditions With
Four-Wheel Drive............................................ 141
Using MyKey With Remote Start Systems..........................................................53
Using Snow Chains......................................257
Using Stability Control.................................151 AdvanceTrac® with Roll Stability Control ™
(RSC®)............................................................... 151
Using SYNC™ With Your Media Player.............................................................325
Accessing Your USB Song Library...............329
Bluetooth Devices and System Settings.............................................................. 331
Connecting Your Digital Media Player to the USB Port........................................................... 325
Media Menu Features...................................... 329
Media Voice Commands................................. 326
USB 2....................................................................... 331
Voice Commands for Audio Sources..........332
Using SYNC™ With Your Phone...........308 Accessing Features through the Phone
Menu................................................................... 313
Accessing Your Phone Settings.................... 316
Bluetooth Devices............................................... 317
Making Calls........................................................... 311
Pairing a Phone for the First Time..............308
Pairing Subsequent Phones......................... 309
Phone Options during an Active Call..........312
Phone Voice Commands................................. 310
Receiving Calls...................................................... 311
System Settings.................................................. 318
Text Messaging.................................................... 314
389
Escape/Kuga (TM2), enUSA, First Printing Index