2016 FORD EDGE USB

Phone issues
Possible solution(s)
Possible cause(s)
Issue
Turn off the Auto phone-book download setting.
Go to the website to review your phone's compatibility.
This is a phone-dependent
feature.
Text messaging is not working on SYNC. Try turning off the device,
resetting the device orremoving the device's
battery, then trying again.
This may be a possible
phone malfunction. USB and media issues
Possible solution(s)
Possible cause(s)
Issue
Try turning off the device,resetting the device,
removing the device's
battery, then trying again.
This may be a possible device malfunction.
I am having trouble
connecting my device. Make sure you are using the
manufacturer's cable.
Make sure you insert the
USB cable correctly into the device and the USB port.
Make sure that the device does not have an auto-
install program or active security settings.
Make sure you are not
leaving the device in your vehicle during very hot or cold temperatures.
This is a device limitation.
SYNC does not recognize
my device when I turn on the car.
Review the device compatib-ility chart on the SYNC
website to confirm your phone supports the
Bluetooth audio streaming function.
This is a phone-dependent
feature.
Bluetooth audio does not
stream.
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Edge/Galaxy/S-MAX (CDQ) Canada/United States of America, enUSA, First Printing SYNC™

USB and media issues
Possible solution(s)
Possible cause(s)
Issue
Make sure you correctly
connect the device to SYNC, and that you have pressed play on your device.
The device is not connected.
Make sure that all songdetails are populated.
Your music files may not
contain the correct artist,
song title, album or genre information.
SYNC does not recognize
music that is on my device. The file may be corrupted.
Some devices require you tochange the USB settings
from mass storage to MTP class.
The song may have copy-
right protection, which does not allow it to play. Voice command issues
Possible solution(s)
Possible cause(s)
Issue
Review the phone voice
commands and the media voice commands at the
beginning of their respective sections.
You may be using the wrong
voice commands.
SYNC does not understand what I am saying. After pressing the voice icon,
wait until after the tonesounds and Listening
appears before saying a
command. Any command
spoken before this does not register with the system.
You may be speaking too
soon or at the wrong time.
Review the media voice
commands at the beginning of the media section.
You may be using the wrong
voice commands.
SYNC does not understand
the name of a song or artist.
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Edge/Galaxy/S-MAX (CDQ) Canada/United States of America, enUSA, First Printing SYNC™

Voice command issues
Possible solution(s)
Possible cause(s)
Issue
The system works better if
you list full names, such as "Joe Wilson" rather than "Joe".
The system may not be
reading the name the same way you are saying it.
Do not use special charac-ters, such as 123 or ICE, as
the system does not recog- nize them.
Contacts in your phonebook
may be very short and
similar, or they may contain special characters.
If a contact is in CAPS, youhave to spell it. JAKE
requires you to say "Call J- A-K-E".
Your phonebook contacts
may be in CAPS. AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Ensure you have a compat-
ible smartphone; an Android with OS 2.3 or higher or aniPhone 3GS or newer with
iOS 5.0 or higher. Addition- ally, ensure your phone is
An AppLink capable phone
is not connected to SYNC.
AppLink Mobile Applica-
tions: When I select "Find
New Apps," SYNC does not find any applications. paired and connected to
SYNC in order to find
AppLink-capable apps on your device. iPhone users must also connect to
SYNC's USB port with an Apple USB cable.
Ensure you have down-
loaded and installed the latest version of the app
from your phone's app store.
Ensure the app is running on your phone. Some apps
AppLink-enabled apps are
not installed and running on your mobile device.
My phone is connected, but
I still cannot find any apps.
require you to register or
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Edge/Galaxy/S-MAX (CDQ) Canada/United States of America, enUSA, First Printing SYNC™

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable fromthe phone, wait a moment, and plug the USB cable
back in to the phone. After a
few seconds, the app should appear in SYNC's Mobile
Apps Menu. If not, "Force
Close" the application and restart it.
The USB connection to
SYNC may need to be reset.
My iPhone phone is
connected, my app is
running, I restarted the app but I still cannot find it on SYNC.
Try increasing the Bluetoothvolume of the device by
using the device's volume control buttons which are most often found on the side of the device.
The bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC, but there is no sound or the sound is very low.
Force close or uninstall the
apps you do not want SYNC
to find. If the app has a "Ford SYNC" setting, disable that
setting in the app's settings menu on the phone.
Some Android devices have
a limited number of
bluetooth ports apps can
use to connect. If you have
more AppLink apps on your phone than the number ofavailable Bluetooth ports,
you will not see all of your
apps listed in SYNC's mobile apps menu.
I can only see some of the
AppLink apps running on my phone listed in SYNC'sMobile Apps Menu. SYNC System Reset
The SYNC system in your vehicle has System Reset feature that can be performed if
the function of a SYNC feature is lost. This reset is intended to restore functionality and will not erase any information previously stored in the system (Such as paired devices, phonebook, call history, text messages, or user settings). To perform a System Reset,press and hold the Seek Up (>>) button while pressing and holding the Radio Power button. Release both buttons after 2-3 seconds. Please allow a few minutes for thereset to complete. After a few minutes has passed you can resume using the SYNC system.
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Edge/Galaxy/S-MAX (CDQ) Canada/United States of America, enUSA, First Printing SYNC™

USB Port.........................................................356
Using Adaptive Cruise Control................198
Automatic Cancellation................................... 201
Blocked Sensor................................................... 202
Canceling the Set Speed............................... 200
Changing the Set Speed.................................. 201
Detection Issues................................................. 201
Following a Vehicle............................................ 199
Hilly Condition Usage........................................ 201
Overriding the System.................................... 200
Resuming the Set Speed................................. 201
Setting the Adaptive Cruise Speed.............199
Setting the Gap Distance............................... 200
Switching Adaptive Cruise Control Off....................................................................... 201
Switching Adaptive Cruise Control On........................................................................\
198
Switching to Normal Cruise Control...........203
System Not Available...................................... 202
Using All-Wheel Drive.................................170 Driving In Special Conditions With
All-Wheel Drive (AWD)............................... 170
Using Cruise Control....................................197
Switching Cruise Control Off......................... 198
Switching Cruise Control On........................... 197
Using MyKey With Remote Start Systems
..........................................................56
Using Snow Chains......................................315
Using Stability Control................................182
Using Summer Tires
....................................315
Using SYNC™ With Your Media Player.............................................................378
Accessing Your USB Song Library...............382
Bluetooth Devices and System Settings............................................................ 384
Connecting Your Digital Media Player to the USB Port........................................................... 378
Media Menu Features...................................... 382
Media Voice Commands................................. 379
USB 2..................................................................... 384
Voice Commands for Audio Sources.........385 Using SYNC™ With Your Phone.............361
Accessing Features through the Phone
Menu................................................................. 366
Accessing Your Phone Settings................... 369
Bluetooth Devices............................................. 370
Making Calls........................................................ 364
Pairing a Phone for the First Time................361
Pairing Subsequent Phones.......................... 362
Phone Options during an Active Call.........365
Phone Voice Commands................................ 363
Receiving Calls................................................... 365
System Settings.................................................. 371
Text Messaging................................................... 367
Using Traction Control...............................180 Switching the System Off............................... 180
System Indicator Lights and Messages......................................................... 180
Using a Switch.................................................... 180
Using the Information Display Controls............................................................ 180
Using Voice Recognition...........................359 Initiating a Voice Session................................ 359
System Interaction and Feedback.............360
Utilizing the Mediation/Arbitration Program (Canada Only)
........................246
V
Vehicle Care
...................................................283
General Information......................................... 283
Vehicle Certification Label........................331
Vehicle Identification Number................330
Vehicle Storage
............................................288
Battery................................................................... 289
Body....................................................................... 288
Brakes.................................................................... 289
Cooling system................................................... 289
Engine.................................................................... 288
Fuel system......................................................... 289
General.................................................................. 288
Miscellaneous..................................................... 289
Removing Vehicle From Storage.................289
Tires........................................................................\
289
Ventilation See: Climate Control.......................................... 123
VIN See: Vehicle Identification Number............330
Voice Control
....................................................74
446
Edge/Galaxy/S-MAX (CDQ) Canada/United States of America, enUSA, First Printing Index