2016 FORD C MAX service

Note:
The service disconnect has an outer
lever to aid in the proper seating of the
service disconnect lever. Remove this to
disconnect the high-voltage service
disconnect.
The high-voltage service disconnect is
located behind the rear fold down seats.
Service disconnect location for non-Energi
vehicles. Service disconnect location for Energi
vehicles.
Disabling the High-Voltage Battery
1. Fold down the rear seats and remove
the cover panel.
2. Locate the access door and remove the plastic cover. 3. Pull the outer cover off to expose the
service disconnect lever. 4. Slide the handle on the service
disconnect outboard to the right. For
Energi vehicles, slide the handle
outboard and to the left. 154
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5.
Pull the handle toward you and remove
the service disconnect from the vehicle
to disable the high-voltage battery.
Reactivating the High-Voltage Battery
Note: If you have manually disconnected
your high-voltage shut off circuit, you will
need to reconnect the circuit before you can
reactivate it. The system will detect if the
electrical system is safe and turn on
automatically.
CHARGING THE HIGH
VOLTAGE BATTERY WARNINGS
Do not use the 120 volt convenience
cord with an extension cord,
two-prong adapter, surge protector,
timer or other adapter. In Canada, do not use the 120 volt
convenience cord in commercial
garages.
This equipment has arcing or
sparking parts, do not expose to
flammable vapors. Position this
equipment at least 18 in (45 cm) above
the floor. The AC wall plug must fit firmly into
the AC outlet. If the connection feels
loose, worn or the AC outlet is
damaged, please have a qualified
electrician replace the AC outlet. Using a
convenience cord with a worn outlet may
cause burns, property damage and
increase the risk of electric shock. Charging Equipment
Your vehicle is equipped with a standard
120 volt convenience cord located in the
floor compartment behind the driver seat.
Note:
The 120 volt convenience cord allows
you to charge the high voltage battery using
a standard 120 volt household outlet. It
takes approximately seven hours to
completely charge an empty battery using
the standard 120 volt convenience cord.
We recommend upgrading to the optional
240 volt charging station for faster more
efficient charging. It takes approximately
2.5 hours to completely charge an empty
battery using a 240 volt charging station.
Your electrical source must meet certain
requirements for the high voltage batteries
to charge:
• The AC outlet must be a three-prong
110-120 volt AC outlet that is properly
grounded, 15– 20 amps (or greater),
and in good condition.
• You must use a dedicated line, which
means you cannot have other
appliances connected to the same
circuit.
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PRINCIPLE OF OPERATION
The traction control system helps avoid
drive wheel spin and loss of traction.
If your vehicle begins to slide, the system
applies the brakes to individual wheels
and, when needed, reduces engine power
at the same time. If the wheels spin when
accelerating on slippery or loose surfaces,
the system reduces engine power in order
to increase traction.
USING TRACTION CONTROL
WARNING
The stability and traction control
light illuminates steadily if the
system detects a failure. Make sure
you did not manually disable the traction
control system using the information
display controls or the switch. If the
stability control and traction control light
is still illuminating steadily, have the
system serviced by an authorized dealer
immediately. Operating your vehicle with
the traction control disabled could lead to
an increased risk of loss of vehicle control,
vehicle rollover, personal injury and death. The system automatically turns on each
time you switch the ignition on.
If your vehicle is stuck in mud or snow,
switching traction control off may be
beneficial as this allows the wheels to spin.
Note:
When you switch traction control off,
stability control remains fully active.
Switching the System Off
When you switch the system off or on, a
message appears in the information
display showing system status.
You can switch the system off by either
using the information display controls or
the switch. Using the Information Display
Controls
You can switch this feature off or on in the
information display. See General
Information (page 93).
Using a Switch
(If Equipped)
Use the traction control switch on the
instrument panel to switch the system off
or on.
The switch illuminates when traction
control is off.
System Indicator Lights and
Messages The stability and traction control
light:
• Temporarily illuminates on engine
start-up.
• Flashes when a driving condition
activates either of the systems.
• Illuminates if a problem occurs in either
of the systems. The stability and traction control
off light temporarily illuminates
on engine start-up and stays on
when you switch the traction control
system off.
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When you think the vehicle is properly
parked, or you hear a solid tone from the
parking aid, bring the vehicle to a complete
stop.When automatic steering is finished, the
touch screen displays a message indicating
that the active park assist process is done
and a tone sounds. The driver is
responsible for checking the parking job
and making any necessary corrections
before putting the transmission in P (Park).
Deactivating the Park Assist
Feature
The system can be deactivated manually
by:
•
pressing the active park assist button.
• grabbing the steering wheel during
automatic steering.
• driving above approximately 22 mph
(35 km/h) for 30 seconds during an
active park search. •
driving above
6 mph (10 km/h) during
automatic steering.
• turning off the traction control system.
Certain vehicle conditions can also
deactivate the system, such as:
• Traction control has activated on a
slippery or loose surface.
• There is an anti-lock brake system
activation or failure.
• Something touches the steering wheel.
If a problem occurs with the system, a
warning message is displayed, followed
by a chime. Occasional system messages
may occur in normal operation. For
recurring or frequent system faults, contact
an authorized dealer to have your vehicle
serviced.
Troubleshooting the System The system does not look for a space
The traction control system may be off.
The transmission is in reverse (R). Your vehicle must be moving forward to be able to
detect a parking space.
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STEERING
Electric Power Steering
WARNINGS
The electric power steering system
has diagnostic checks that
continuously monitor the system. If
a fault is detected, a message displays in
the information display. Stop your vehicle
as soon as it is safe to do so. Switch the
ignition off. After at least 10 seconds,
switch the ignition on and watch the
information display for a steering system
warning message. If a steering system
warning message returns, have the system
checked by an authorized dealer. If the system detects an error, you
may not feel a difference in the
steering, however a serious condition
may exist. Obtain immediate service from
an authorized dealer, failure to do so may
result in loss of steering control. Your vehicle has an electric power steering
system. There is no fluid reservoir. No
maintenance is required.
If your vehicle loses electrical power while
you are driving, electric power steering
assistance is lost. The steering system still
operates and you can steer your vehicle
manually. Manually steering your vehicle
requires more effort.
Extreme continuous steering may increase
the effort required for you to steer your
vehicle. This increased effort prevents
overheating and permanent damage to
the steering system. You do not lose the
ability to steer your vehicle manually.
Typical steering and driving maneuvers
allow the system to cool and return to
normal operation. Steering Tips
If the steering wanders or pulls, check for:
•
Correct tire pressures.
• Uneven tire wear.
• Loose or worn suspension
components.
• Loose or worn steering components.
• Improper vehicle alignment.
Note: A high crown in the road or high
crosswinds may also make the steering
seem to wander or pull.
Adaptive Learning
The electronic power steering system
adaptive learning helps correct road
irregularities and improves overall handling
and steering feel. It communicates with
the brake system to help operate
advanced stability control and accident
avoidance systems. Additionally, whenever
the battery is disconnected or a new
battery installed, you must drive your
vehicle a short distance before the system
relearns the strategy and reactivates all
systems.
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TOWING A TRAILER
WARNING
Your vehicle is not approved
for trailer towing. Never tow
a trailer with your vehicle. TRANSPORTING THE VEHICLE
If you need to have your vehicle towed,
contact a professional towing service or,
if you are a member of a roadside
assistance program, your roadside
assistance service provider. We recommend the use of a wheel lift and
dollies or flatbed equipment to tow your
vehicle. Do not tow with a slingbelt. Ford
Motor Company has not approved a
slingbelt towing procedure. Vehicle
damage may occur if towed incorrectly, or
by any other means.
Ford Motor Company produces a towing
manual for all authorized tow truck
operators. Have your tow truck operator
refer to this manual for proper hook-up
and towing procedures for your vehicle.
The front wheels (drive wheels) must be
on a tow dolly when towing your vehicle
from the rear using wheel lift equipment.
This prevents damage to the transmission.
We recommend placing the rear wheels
on a tow dolly when towing your vehicle
from the front using wheel lift equipment.
This prevents damage to the rear fascia.
TOWING THE VEHICLE ON
FOUR WHEELS
Emergency Towing
WARNING
If your vehicle has a steering wheel
lock make sure the ignition is in the
accessory or on position when being
towed. If your vehicle becomes inoperable
(without access to wheel dollies,
car-hauling trailer, or flatbed transport
vehicle), it can be flat-towed (all wheels
on the ground, regardless of the powertrain
and transmission configuration) under the
following conditions:
•
Tow only in the forward direction.
• The transmission in position N. If you
cannot move the transmission into N,
you may need to override it. See
Automatic Transmission (page 161).
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ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty. The service is available:
•
24 hours a day, seven days a week.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare, if
provided with the vehicle (except
vehicles supplied with a tire inflation
kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (7.6 L) of gasoline or 5 gal
(18.9 L) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.
• Winch out — available within
100 ft
(30.5 m) of a paved or county
maintained road, no recoveries.
• Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
Roadside Assistance includes up to $200
for a towed trailer if the disabled eligible
vehicle requires service at the nearest
authorized dealer. If the towing vehicle is
operational but the trailer is not, then the
trailer does not qualify for any roadside
services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States Ford vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States Ford vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This program
is eligible within Canada or the continental
United States.
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This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle.
Canadian customers who require roadside
assistance, call 1-800-665-2006.
Vehicles Sold in Canada: Using
Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference.
In Canada, this card is found in the
Warranty Guide in the glove compartment
of your vehicle.
Vehicles Sold in Canada: Roadside
Assistance Program Coverage
The service is available 24 hours a day,
seven days a week.
Canadian roadside coverage and benefits
may differ from the U.S. coverage.
For complete program coverage details
you may contact your dealer, you can call
us in Canada at 1-800-665-2006, or visit
our website at www.ford.ca.
HAZARD WARNING FLASHERS
Note:
If used when the vehicle is not
running, the battery will lose charge. There
may be insufficient power to restart your
vehicle. The hazard warning button is
located on the instrument panel.
Use it when your vehicle is
creating a safety hazard for other
motorists.
• Press the button to turn on the hazard
warning function, and the front and
rear direction indicators will flash.
• Press the button again to turn them
off. FUEL SHUTOFF WARNING
Failure to inspect and, if necessary,
repair fuel leaks after a collision may
increase the risk of fire and serious
injury. Ford Motor Company recommends
that the fuel system be inspected by an
authorized dealer after any collision. In the event of a moderate to severe
collision, this vehicle has a fuel pump
shut-off feature that stops the flow of fuel
to the engine. Not every impact will cause
a shut-off.
Should your vehicle shut off after a
collision, you may restart your vehicle.
For vehicles equipped with a key system:
1. Switch off the ignition.
2. Switch on the ignition.
3. Check the information display for the
Ready to Drive light as the gasoline
engine may not start, but the electric
motor may be running. If you do not see
the Ready to Drive light, repeat Steps
1 and 2 up to two more times.
For vehicles equipped with a push button
start system:
1. Press the push button start to switch off the ignition.
2. Press the brake pedal and press the push button start to switch on the
ignition.
3. Check the information display for the Ready to Drive light as the gasoline
engine may not start, but the electric
motor may be running. If you do not see
the Ready to Drive light, repeat Steps
1 and 2 up to two more times.
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