Vehicles driven year-round in non-extreme
climates should use coolant meeting the
Ford specification for optimum cooling
system and engine protection.
What You Should Know About Fail-
Safe Cooling
If the engine coolant supply is depleted,
this feature allows the vehicle to be driven
temporarily before incremental component
damage is incurred. The
“fail-safe”
distance depends on ambient
temperatures, vehicle load and terrain.
How Fail-Safe Cooling Works
If the engine begins to overheat, the engine
coolant temperature gauge will move to
the red (hot) area and: The coolant temperature
warning light will illuminate.
The service engine soon
indicator will illuminate.
If the engine reaches a preset
over-temperature condition, the engine
will automatically switch to alternating
cylinder operation. Each disabled cylinder
acts as an air pump and cools the engine.
When this occurs the vehicle will still
operate. However:
• The engine power will be limited.
• The air conditioning system will be
disabled.
Continued operation will increase the
engine temperature and the engine will
completely shut down, causing steering
and braking effort to increase.
Once the engine temperature cools, the
engine can be re-started. Take your vehicle
to an authorized dealer as soon as possible
to minimize engine damage. When Fail-Safe Mode Is Activated WARNINGS
Fail-safe mode is for use during
emergencies only. Operate your
vehicle in fail-safe mode only as long
as necessary to bring your vehicle to rest
in a safe location and seek immediate
repairs. When in fail-safe mode, your
vehicle will have limited power, will not be
able to maintain high-speed operation, and
may completely shut down without
warning, potentially losing engine power,
power steering assist, and power brake
assist, which may increase the possibility
of a crash resulting in serious injury. Never remove the coolant reservoir
cap while the engine is running or hot.
Note:
Driving the vehicle without repairing
the engine problem increases the chance of
engine damage. Take your vehicle to an
authorized dealer as soon as possible.
You have limited engine power when in the
fail-safe mode, so drive the vehicle with
caution. The vehicle will not be able to
maintain high-speed operation and the
engine will run rough. Remember that the
engine is capable of completely shutting
down automatically to prevent engine
damage, therefore:
1. Pull off the road as soon as safely possible and turn off the engine.
2. Arrange for the vehicle to be taken to an authorized dealer.
3. If this is not possible, wait a short period for the engine to cool.
4. Check the coolant level and replenish if low.
5. Re-start the engine and take your vehicle to an authorized dealer.
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AUTOMATIC TRANSMISSION
FLUID CHECK
If required, have an authorized dealer check
and change the transmission fluid at the
correct service interval. See Scheduled
Maintenance (page 348).
The automatic transmission does not have
a transmission fluid dipstick. Your
transmission does not consume fluid.
An authorized dealer should check the
fluid:
• If the transmission is not working
properly.
• If you notice signs of fluid leakage.
Do not use supplemental transmission
fluid additives, treatments or cleaning
agents. The use of these materials may
affect transmission operation and result
in damage to internal transmission
components.
BRAKE FLUID CHECK
Fluid levels between the MIN and MAX
lines are within the normal operating range;
there is no need to add fluid. If the fluid
levels are outside of the normal operating
range, the performance of the system
could be compromised; seek service from
your authorized dealer immediately.
POWER STEERING FLUID
CHECK
Your vehicle is equipped with an electric
power steering (EPS) system. There is no
fluid reservoir to check or fill. WASHER FLUID CHECK WARNING
If you operate your vehicle in
temperatures below 40°F (5°C), use
washer fluid with antifreeze
protection. Failure to use washer fluid with
antifreeze protection in cold weather could
result in impaired windshield vision and
increase the risk of injury or accident. Note:
The front and rear washer systems
are supplied from the same reservoir.
Add fluid to fill the reservoir if the level is
low. Only use a washer fluid that meets
Ford specifications. See
Capacities and
Specifications (page 276).
State or local regulations on volatile
organic compounds may restrict the use
of methanol, a common windshield washer
antifreeze additive. Washer fluids
containing non-methanol antifreeze
agents should be used only if they provide
cold weather protection without damaging
the vehicle ’s paint finish, wiper blades or
washer system.
FUEL FILTER
Your vehicle is equipped with a lifetime
fuel filter that is integrated with the fuel
tank. Regular maintenance or replacement
is not needed.
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WARNINGS
may be found on either the Safety
Compliance Certification Label
(affixed to either the door hinge
pillar, door-latch post, or the door
edge that meets the door-latch
post, next to the driver's seating
position), or the Tire Label which
is located on the B-Pillar or edge
of the driver ’s door. If this
information is not found on these
labels then you should contact
your authorized dealer as soon as
possible. Use of any tire or wheel
not recommended by Ford can
affect the safety and performance
of your vehicle, which could result
in an increased risk of loss of
vehicle control, vehicle rollover,
personal injury and death.
Additionally the use of
non-recommended tires and
wheels could cause steering,
suspension, axle, transfer case or
power transfer unit failure. If you
have questions regarding tire
replacement, contact your
authorized dealer as soon as
possible. To reduce the risk of serious
injury, when mounting
replacement tires and wheels, you
should not exceed the maximum
pressure indicated on the sidewall
of the tire to set the beads without
additional precautions listed
below. If the beads do not seat at
the maximum pressure indicated,
re-lubricate and try again WARNINGS
When inflating the tire for
mounting pressures up to 20 psi
(1.38 bar) greater than the
maximum pressure on the tire
sidewall, the following
precautions must be taken to
protect the person mounting the
tire:
1. Make sure that you have the
correct tire and wheel size.
2. Lubricate the tire bead and
wheel bead seat area again.
3. Stand at a minimum of 12 feet
(3.66 meters) away from the
wheel and tire assembly.
4. Use both eye and ear
protection.
For a mounting pressure more
than 20 psi (1.38 bar) greater than
the maximum pressure, a Ford
dealer or other tire service
professional should do the
mounting.
Always inflate steel carcass tires
with a remote air fill with the
person inflating standing at a
minimum of 12 feet (3.66 meters)
away from the wheel and tire
assembly Important: Remember to replace
the wheel valve stems when the
road tires are replaced on your
vehicle
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Directional tires
Sometimes irregular tire wear can
be corrected by rotating the tires.
USING SNOW CHAINS
WARNING
Snow tires must be the same size,
load index, speed rating as those
originally provided by Ford. Use of
any tire or wheel not recommended by
Ford can affect the safety and
performance of your vehicle, which could
result in an increased risk of loss of vehicle
control, vehicle rollover, personal injury and
death. Additionally, the use of
non-recommended tires and wheels could
cause steering, suspension, axle, transfer
case or power transfer unit failure. The tires on your vehicle have all-weather
treads to provide traction in rain and snow.
Snow chains have not been approved for
use on your vehicle.
Consult your authorized dealer for
information on other Ford Motor Company
approved methods of traction control. TIRE PRESSURE MONITORING
SYSTEM WARNING
The tire pressure monitoring system
is not a substitute for manually
checking tire pressure. The tire
pressure should be checked periodically
(at least monthly) using a tire gauge, see
Inflating your tires in this chapter. Failure
to properly maintain your tire pressure
could increase the risk of tire failure, loss
of control, vehicle rollover and personal
injury. Each tire, including the spare (if
provided), should be checked
monthly when cold and inflated
to the inflation pressure recommended by
the vehicle manufacturer on the vehicle
placard or tire inflation pressure label. (If
your vehicle has tires of a different size
than the size indicated on the vehicle
placard or tire inflation pressure label, you
should determine the proper tire inflation
pressure for those tires.)
As an added safety feature, your vehicle
has been equipped with a Tire Pressure
Monitoring System (TPMS) that
illuminates a low tire pressure telltale
when one or more of your tires is
significantly under-inflated. Accordingly,
when the low tire pressure telltale
illuminates, you should stop and check
your tires as soon as possible, and inflate
them to the proper pressure. Driving on a
significantly under-inflated tire causes the
tire to overheat and can lead to tire failure.
Under-inflation also reduces fuel efficiency
and tire tread life, and may affect the
vehicle ’s handling and stopping ability.
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•
A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
• SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically. 911 Assist May Not Work If
•
Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
911 Assist Privacy Notice
When you turn on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not turn the feature on.
Vehicle Health Report (If
Equipped, United States Only) WARNING
Always follow scheduled
maintenance instructions, regularly
inspect your vehicle, and seek repair
for any damage or problem you suspect.
Vehicle Health Report supplements, but
cannot replace, normal maintenance and
vehicle inspection. Vehicle Health Report
only monitors certain systems
electronically monitored by your vehicle
and will not monitor or report the status
of any other system, (such as brake lining
wear). Failure to perform scheduled
maintenance and regularly inspect your
vehicle may result in vehicle damage and
serious injury. Note:
This feature is only available in the
United States.
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C-MAX (CCG) Canada/United States of America, enUSA, First Printing SYNC™
A
A/C
See: Climate Control......................................... 108
About This Manual...........................................7
ABS See: Brakes........................................................... 164
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................ 165
Accessories....................................................344 Exterior style........................................................ 344
Interior style......................................................... 344
Lifestyle................................................................. 344
Peace of mind..................................................... 344
Accessories See: Replacement Parts
Recommendation............................................. 11
Active Park Assist
..........................................172
Automatic Steering into Parking
Space.................................................................. 173
Deactivating the Park Assist Feature..........174
Troubleshooting the System.......................... 174
Using Active Park Assist................................... 172
Adjusting the Headlamps..........................231 Horizontal Aim Adjustment........................... 232
Vertical Aim Adjustment.................................. 231
Adjusting the Steering Wheel
....................67
Airbag Disposal...............................................43
Air Conditioning See: Climate Control......................................... 108
Air Filter See: Changing the Engine Air Filter.............238
Alarm See: Anti-Theft Alarm........................................ 66
Ambient Lighting............................................79
Anti-Theft Alarm............................................66 Arming the Alarm................................................ 66
Disarming the Alarm........................................... 66
Appendices....................................................366
Audible Warnings and Indicators.............92 Automatic Transmission Warning
Chime................................................................... 92
Engine On Warning Chime................................ 92
Headlamps On Warning Chime...................... 92
Key in Ignition Warning Chime........................ 92
Keyless Warning Alert ........................................ 92
Parking Brake On Warning Chime.................. 92Audio Control...................................................67
Seek, Next or Previous....................................... 68
Audio System
................................................283
General Information......................................... 283
Audio Unit - Vehicles With: AM/FM/CD/ SYNC.............................................................284
Audio Unit - Vehicles With: Premium AM/FM/CD.................................................286
Audio Unit - Vehicles With: Sony AM/ FM/CD
..........................................................288
Menu Structure.................................................. 289
Autolamps.........................................................75 Windshield Wiper Activated
Headlamps......................................................... 75
Automatic Climate Control......................108 Temperature Control........................................ 109
Automatic Engine Shutdown...................133
Automatic Transmission
.............................161
Automatic Transmission................................... 161
Brake-Shift Interlock......................................... 162
If Your Vehicle Gets Stuck In Mud or Snow.................................................................. 163
Automatic Transmission Fluid Check.............................................................227
Autowipers........................................................70
Auxiliary Power Points................................126 110 Volt AC Power Point................................... 126
12 Volt DC Power Point..................................... 126
Locations............................................................... 126
B
Battery See: Changing the 12V Battery..................... 228
Bonnet Lock See: Opening and Closing the Hood...........218
Booster Seats
..................................................22
Types of Booster Seats...................................... 23
Brake Fluid Check.........................................227
Brakes
...............................................................164
General Information.......................................... 164
Breaking-In......................................................192
Bulb Specification Chart...........................237
C
Cabin Air Filter..................................................111
California Proposition 65..............................11
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C-MAX (CCG) Canada/United States of America, enUSA, First Printing Index
Information Messages.................................101
AdvanceTrac®..................................................... 102
Alarm....................................................................... 102
Battery and Charging System (High Voltage)............................................................ 102
Doors....................................................................... 103
Fuel........................................................................\
.. 103
Hill Start Assist.................................................... 103
Keys and Intelligent Access............................ 104
Maintenance........................................................ 105
MyKey..................................................................... 105
Park Aid.................................................................. 106
Park Brake............................................................. 106
Power Steering.................................................... 107
Remote Start........................................................ 107
Tire Pressure Monitoring System.................. 107
Transmission........................................................ 107
Installing Child Restraints
............................16
Child Seats............................................................... 16
Using Lap and Shoulder Belts.......................... 17
Using Lower Anchors and Tethers for CHildren (LATCH)............................................ 19
Using Tether Straps.............................................. 21
Instrument Cluster
........................................85
Instrument Lighting Dimmer......................76
Vehicles With Front Fog Lamps...................... 76
Vehicles Without Front Fog Lamps...............76
Interior Lamps
.................................................78
Front Interior Lamp.............................................. 78
Front Interior Lamp - With Panorama Roof...................................................................... 78
Rear Interior Lamp............................................... 79
Interior Mirror
...................................................83
Auto-Dimming Mirror.......................................... 83
Introduction.........................................................7
J
Jump Starting the Vehicle.........................197 Connecting the Jumper Cables..................... 197
Jump Starting...................................................... 198
Preparing Your Vehicle...................................... 197
Removing the Jumper Cables........................ 198
K
Keyless Starting
............................................129
Ignition Modes..................................................... 130Keys and Remote Controls.........................44
L
Lighting Control
...............................................74
Headlamp Flasher................................................ 75
High Beams............................................................. 74
Lighting...............................................................74 General Information............................................ 74
Load Carrying.................................................182
Load Limit
.......................................................183
Vehicle Loading - with and without a
Trailer .................................................................. 183
Locking and Unlocking
.................................56
Activating Intelligent Access ........................... 57
Autolock.................................................................. 59
Battery Saver......................................................... 60
Illuminated Entry.................................................. 59
Illuminated Exit..................................................... 59
Mechanical Key..................................................... 57
Opening a Rear Door from Inside................... 57
Power Door Locks................................................ 56
Remote Control.................................................... 56
Smart Unlocks For Integrated Keyhead Transmitter........................................................ 58
Smart Unlocks For Intelligent Access Keys ........................................................................\
........ 58
Locks
...................................................................56
Luggage Covers.............................................182 Removing the Shade......................................... 182
M
Maintenance..................................................218 General Information.......................................... 218
Manual Liftgate..............................................60 Closing the Liftgate.............................................. 61
Opening the Liftgate.......................................... 60
Manual Seats
..................................................115
Adjusting the Height of the Driver's
Seat...................................................................... 116
Lumbar Adjustment (If Equipped)................117
Moving the Seat Backward and Forward.............................................................. 116
Recline Adjustment............................................ 116
Media Hub
......................................................296
Message Center See: Information Displays................................. 93
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Mirrors
See: Heated Windows and Mirrors.................111
See: Windows and Mirrors............................... 80
Mobile Communications Equipment.......12
Motorcraft Parts............................................277
MyKey Troubleshooting...............................54
MyKey ™..............................................................51
Principle of Operation.......................................... 51
N
Normal Scheduled Maintenance
...........352
Intelligent Oil-Life Monitor™......................... 352
Normal Maintenance Intervals..................... 352
O
Oil Check See: Engine Oil Check....................................... 222
Opening and Closing the Hood...............218 Closing the Hood................................................ 219
Opening the Hood.............................................. 218
Ordering Additional Owner's Literature.....................................................206
Obtaining a French Owner ’s Manual..........207
Overhead Console
........................................128
P
Parking Aids....................................................170 Principle of Operation....................................... 170
Parking Brake
.................................................165
Passive Anti-Theft System.........................65
SecuriLock®........................................................... 65
PATS See: Passive Anti-Theft System..................... 65
Perchlorate.........................................................11
Personal Safety System ™
..........................34
How Does the Personal Safety System
Work?.................................................................. 34
Plug-In Hybrid Vehicle Operation...........137 ECO Cruise............................................................ 139
EV Modes............................................................... 137
Fuel Freshness..................................................... 139
Low Engine Use................................................... 139
Plug-in Power Mode and Hybrid Mode................................................................... 137
Post-Crash Alert System
...........................201 Power Door Locks
See: Locking and Unlocking............................. 56
Power Liftgate..................................................61 Hands-Free Feature............................................ 63
Obstacle Detection............................................. 63
Opening and Closing the Liftgate................... 61
Setting the Liftgate Open Height................... 63
Stopping the Liftgate Movement................... 62
Power Seats.....................................................117 Power Lumbar...................................................... 119
Power Steering Fluid Check.....................227
Power Windows
.............................................80
Accessory Delay..................................................... 81
Bounce-Back......................................................... 80
One-Touch Down................................................ 80
One-Touch Up...................................................... 80
Window Lock......................................................... 80
Protecting the Environment........................14
R
Rear Parking Aid
............................................170
Rear Seat Armrest........................................120
Rear Seats
........................................................119
Folding the Seatback ........................................ 119
Unfolding the Seatback.................................... 119
Rear Under Floor Storage..........................182
Rear View Camera........................................176 Using the Rear View Camera System.........176
Rear View Camera See: Rear View Camera.................................... 176
Rear Window Wiper and Washers...........72 Rear Window Washer......................................... 73
Rear Window Wiper............................................. 72
Refueling..........................................................146 Easy Fuel ™ Capless Fuel System................146
Easy Fuel ™ Capless System - Energi
Vehicles Only................................................... 147
Remote Control..............................................44 Car Finder................................................................ 48
Integrated Keyhead Transmitters .................44
Intelligent Access Key......................................... 45
Remote Start (If Equipped)............................. 48
Replacing the Battery......................................... 46
Sounding a Panic Alarm.................................... 48
Remote Start....................................................111 Automatic Settings............................................. 112
Removing a Headlamp..............................232
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C-MAX (CCG) Canada/United States of America, enUSA, First Printing Index