2016 FORD C MAX park assist

Crashes
A crash or impact significant enough to
require an emergency response for
conventional vehicles would also require
the same response for an electric or
hybrid-electric vehicle.
If possible
•
Move your car to a safe, nearby
location and remain on the scene.
• Roll down the windows before shutting
your vehicle off.
• Place your vehicle in Park, set the
parking brake, turn off the vehicle,
activate the hazard lights, and move
your key(s) at least 16 feet (5 meters)
away from the vehicle.
Always
• Call 911 if assistance is needed and
advise that an electric or hybrid-electric
vehicle is involved.
• Do not touch exposed electrical
components or the engine
compartment, as a shock hazard may
exist.
• Avoid contact with leaking fluids and
gases, and remain out of the way of
oncoming traffic until emergency
responders arrive.
• When emergency responders arrive,
tell them that the vehicle involved is an
electric vehicle or hybrid vehicle.
Fires
As with any vehicle, call 911 immediately if
you see sparks, smoke or flames coming
from the vehicle.
• Exit the vehicle immediately.
• Advise 911 that an electric or
hybrid-electric vehicle is involved. •
As with any vehicle fire, do not inhale
smoke, vapors or gas from the vehicle,
as they may be hazardous.
• Remain a safe distance from the
vehicle and try to stay clear of the
smoke.
• Stay out of the roadway and stay out
of the way of any oncoming traffic
while awaiting the arrival of emergency
responders.
Post-Incident
• Do not store a severely damaged
vehicle with a lithium-ion battery inside
a structure or within 50 feet (15
meters) of any structure or vehicle.
• Make sure that passenger and cargo
compartments remain ventilated (i.e.
open window, door or trunk).
• For vehicles in the United States, notify
Ford Motor Company 1-800-392-3673
(then follow the prompts on the voice
response menu), an authorized Ford
dealer or service center as soon as
possible as there may be other steps
to secure and discharge the
high-voltage battery.
• For vehicles in Canada, notify Ford
Motor Company 1-800-565-3673
(then follow the prompts on the voice
response menu), an authorized Ford
dealer or service center as soon as
possible as there may be other steps
to secure and discharge the
high-voltage battery.
• Call 911 if you observe leaking fluids,
sparks, smoke or flames, or hear
gurgling or bubbling from the
high-voltage battery.
200
C-MAX (CCG) Canada/United States of America, enUSA, First Printing Roadside Emergencies

UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator
’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca. GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel.
If you cannot find unleaded fuel or can only
get fuel with an anti-knock index lower
than is recommended for your vehicle,
contact our Customer Relationship Center.
The use of leaded fuel in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using leaded fuel may
also result in difficulty importing your
vehicle back into the United States.
If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected]
205
C-MAX (CCG) Canada/United States of America, enUSA, First Printing Customer Assistance

For customers in Guam, the
Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the
U.S. Virgin Islands, please feel free to call
our Toll-Free Number: (800) 841-FORD
(3673).
If your vehicle must be serviced while you
are traveling or living in Puerto Rico,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you
are traveling or living in the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Ford: 80004443673
Lincoln: 80004441067
If calling from the UAE: 80004441066
If calling from the Kingdom of Saudi
Arabia:
8008443673
If calling from Kuwait: 22280384
FAX: +971 4 3327266
Email: [email protected]
www.me.ford.com If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Motor Company Export
Operations & Global Growth Initiatives by
emailing
[email protected].
If you are in another foreign country,
contact the nearest authorized dealer. In
the event your inquiry is unresolved,
communicate your concern with the
dealership ’s Sales Manager, Service
Manager or Customer Relations Manager.
If you require additional assistance or
clarification, please contact the respective
Customer Relationship Center as
previously listed.
Customers in the U.S. should call
1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,
contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call
toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached
by their website:
www.helminc.com
(Items in this catalog may be purchased
by credit card, check or money order.)
206
C-MAX (CCG) Canada/United States of America, enUSA, First Printing Customer Assistance

* When inflation only is required
for a tire or other objects, the
selector must be in the Air
position.
What to Do When a Tire Is
Punctured
Repair a tire puncture within the tire's tread
area in two stages with the kit.
• In the first stage, inflate the tire with a
sealing compound and air. After you
inflate the tire, you will need to drive
the vehicle a short distance (about 4
miles [6 kilometers]) to distribute the
sealant in the tire.
• In the second stage, check the tire
pressure and adjust, if necessary, to the
vehicle's specified tire inflation
pressure.
First Stage: Inflating the Tire with
Sealing Compound and Air WARNINGS
Do not stand directly over the kit
while inflating the tire. If you notice
any unusual bulges or deformations
in the tire's sidewall during inflation, stop
and call roadside assistance. If the tire does not inflate to the
recommended tire pressure within
15 minutes, stop and call roadside
assistance. Do not run the engine during kit
operation unless the vehicle is
outdoors or in a well-ventilated area.
Preparation: Park the vehicle in a safe, level
and secure area, away from moving traffic.
Switch the hazard lights on. Apply the
parking brake and switch the engine off.
Inspect the flat tire for visible damage. Sealant compound contains latex. Use
appropriate precautions to avoid any
allergic reactions.
Do not remove any foreign object that has
pierced the tire. If a puncture is located in
the tire sidewall, stop and call roadside
assistance.
1. Remove the valve cap from the tire
valve.
2. Unwrap the dual purpose hose (black tube) from the back of the compressor
housing.
3. Fasten the hose to the tire valve by turning the connector clockwise.
Tighten the connection securely. 4. Plug the power cable into the 12-volt
power point in the vehicle.
251
C-MAX (CCG) Canada/United States of America, enUSA, First Printing Wheels and TiresE175978 E175979

For a complete listing of the accessories
that are available for your vehicle, please
contact your authorized dealer or visit the
online store web site:
Web Address (United States)
www.Accessories.Ford.com Web Address (Canada)
www.Accessories.Ford.ca
Ford Motor Company will repair or replace
any properly authorized dealer-installed
Ford Original Accessory found to be
defective in factory-supplied materials or
workmanship during the warranty period,
as well as any component damaged by the
defective accessories.
Ford Motor Company warrants your
vehicle's accessory through the warranty
that provides the greatest benefit:
• 24 months, unlimited mileage.
• The remainder of your new vehicle
limited warranty.
Contact an authorized dealer for details
and a copy of the warranty.
Exterior style
• Custom graphics*.
• Hood deflector*.
• Side window deflectors.
• Splash guards.
Interior style
• Accent lighting.
• Cargo area protector.
• Door sill plates.
• Floor mats. Lifestyle
•
Ash cup or smoker's packages.
• Cargo net*.
• Roof racks and carriers*.
• Soft cargo organizers.
Peace of mind
• Bumper-mounted parking assist
system*.
• Car covers.
• Charge cord storage bag*.
• Keyless entry keypad.
• Rear bumper protector.
• Remote start.
• Vehicle security systems.
• Wheel locks.
344
C-MAX (CCG) Canada/United States of America, enUSA, First Printing Accessories

Avoid the Rising Cost of Properly
Maintaining Your Vehicle!
Ford Extended Service Plan also offers a
Premium Maintenance Plan that covers all
scheduled maintenance, and selected
wear items. The coverage is prepaid, so
you never have to worry about affording
your vehicle
’s maintenance. It covers
regular checkups, routine inspections,
preventive care and replacement of select
items that require periodic attention for
normal wear:
• Windshield wiper blades.
• Spark plugs.
• The clutch disc.
• Brake pads and linings.
• Shock absorbers.
• Struts.
• Engine Belts.
• Engine coolant hoses, clamps and
o-rings.
• Diesel exhaust fluid replenishment.
Interest Free Finance Options
Available
Take advantage of our interest free
installment payment plan. Just a 10%
down payment will provide you with an
affordable, no interest, no fee payment
program allowing you all the security and
benefits Ford ESP has to offer while paying
over time. You are pre-approved with no
credit checks, no hassles! To learn more,
call our Ford ESP specialists at
800-367-3377.
Ford ESP
P.O. Box 321067
Detroit, MI 48232 EXTENDED SERVICE PLAN
(CANADA ONLY)
You can get more protection for your
vehicle by purchasing a Ford Extended
Service Plan. Ford Extended Service Plan
is the only service contract backed by Ford
Motor Company of Canada, Limited.
Depending on the plan you purchase, Ford
Extended Service Plan provides benefits
such as:
•
Rental reimbursement.
• Coverage for certain maintenance and
wear items.
• Protection against repair costs after
your New Vehicle Limited Warranty
Coverage expires.
• Roadside Assistance benefits.
There are several Ford Extended Service
Plans available in various time, distance
and deductible combinations. Each plan
is tailored to fit your own driving needs,
including reimbursement for towing and
rental. When you purchase Ford Extended
Service Plan, you receive added
peace-of-mind protection throughout
Canada, the United States and Mexico,
provided by a network of participating
authorized Ford Motor Company dealers.
Note: Repairs performed outside of
Canada, the United States and Mexico are
not eligible for Ford Extended Service Plan
coverage.
This information is subject to change. For
more information, visit your local Ford of
Canada dealer or www.ford.ca to find the
Ford Extended Service Plan that is right for
you.
347
C-MAX (CCG) Canada/United States of America, enUSA, First Printing Extended Service Plan (ESP)

A
A/C
See: Climate Control......................................... 108
About This Manual...........................................7
ABS See: Brakes........................................................... 164
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................ 165
Accessories....................................................344 Exterior style........................................................ 344
Interior style......................................................... 344
Lifestyle................................................................. 344
Peace of mind..................................................... 344
Accessories See: Replacement Parts
Recommendation............................................. 11
Active Park Assist
..........................................172
Automatic Steering into Parking
Space.................................................................. 173
Deactivating the Park Assist Feature..........174
Troubleshooting the System.......................... 174
Using Active Park Assist................................... 172
Adjusting the Headlamps..........................231 Horizontal Aim Adjustment........................... 232
Vertical Aim Adjustment.................................. 231
Adjusting the Steering Wheel
....................67
Airbag Disposal...............................................43
Air Conditioning See: Climate Control......................................... 108
Air Filter See: Changing the Engine Air Filter.............238
Alarm See: Anti-Theft Alarm........................................ 66
Ambient Lighting............................................79
Anti-Theft Alarm............................................66 Arming the Alarm................................................ 66
Disarming the Alarm........................................... 66
Appendices....................................................366
Audible Warnings and Indicators.............92 Automatic Transmission Warning
Chime................................................................... 92
Engine On Warning Chime................................ 92
Headlamps On Warning Chime...................... 92
Key in Ignition Warning Chime........................ 92
Keyless Warning Alert ........................................ 92
Parking Brake On Warning Chime.................. 92Audio Control...................................................67
Seek, Next or Previous....................................... 68
Audio System
................................................283
General Information......................................... 283
Audio Unit - Vehicles With: AM/FM/CD/ SYNC.............................................................284
Audio Unit - Vehicles With: Premium AM/FM/CD.................................................286
Audio Unit - Vehicles With: Sony AM/ FM/CD
..........................................................288
Menu Structure.................................................. 289
Autolamps.........................................................75 Windshield Wiper Activated
Headlamps......................................................... 75
Automatic Climate Control......................108 Temperature Control........................................ 109
Automatic Engine Shutdown...................133
Automatic Transmission
.............................161
Automatic Transmission................................... 161
Brake-Shift Interlock......................................... 162
If Your Vehicle Gets Stuck In Mud or Snow.................................................................. 163
Automatic Transmission Fluid Check.............................................................227
Autowipers........................................................70
Auxiliary Power Points................................126 110 Volt AC Power Point................................... 126
12 Volt DC Power Point..................................... 126
Locations............................................................... 126
B
Battery See: Changing the 12V Battery..................... 228
Bonnet Lock See: Opening and Closing the Hood...........218
Booster Seats
..................................................22
Types of Booster Seats...................................... 23
Brake Fluid Check.........................................227
Brakes
...............................................................164
General Information.......................................... 164
Breaking-In......................................................192
Bulb Specification Chart...........................237
C
Cabin Air Filter..................................................111
California Proposition 65..............................11
383
C-MAX (CCG) Canada/United States of America, enUSA, First Printing Index

Capacities and Specifications...............280
Specifications..................................................... 280
Car Wash See: Cleaning the Exterior............................... 241
Center Console..............................................128
Changing a Bulb...........................................232 Replacing Fog, Park and Direction Indicator
Bulbs.................................................................. 234
Replacing Headlamp Bulbs........................... 232
Replacing License Plate Lamp Bulb...........236
Replacing Reverse Lamp and Tail Lamp Bulbs.................................................................. 235
Replacing Tail, Brake and Direction Indicator Bulbs............................................... 234
Replacing the Center High Mounted Brake Lamp Bulbs..................................................... 236
Changing a Fuse............................................217 Fuses........................................................................\
217
Changing the 12V Battery.........................228
Changing the Engine Air Filter................238 Air Cleaner Assembly Components...........238
Installing the Engine Air Filter
Element
............................................................ 240
Removing the Engine Air Filter Element............................................................ 239
Changing the Wiper Blades.....................229 Changing the Rear Window Wiper
Blade
................................................................. 230
Changing the Windshield Wiper Blades............................................................... 230
Service Position.................................................. 229
Charging the High Voltage Battery........155 Charge Port........................................................... 158
Charging................................................................. 158
Charging Equipment......................................... 155
Disconnecting the Charging Coupler..........160
Locking the Charging Coupler....................... 159
Waiting to Charge............................................... 159
Checking MyKey System Status...............54 MyKey Distance.................................................... 54
Number of Admin Keys...................................... 54
Number of MyKeys.............................................. 54
Checking the Wiper Blades......................229
Child Restraint and Seatbelt Maintenance.................................................33
Child Restraint Positioning.........................24
Child Safety
.......................................................15
General Information............................................. 15Child Safety Locks
..........................................25
Left-Hand Side...................................................... 26
Right-Hand Side................................................... 26
Cleaning Leather Seats.............................245
Cleaning Products
........................................241
Cleaning the Alloy Wheels.......................245
Cleaning the Engine....................................243
Cleaning the Exterior
...................................241
Exterior Chrome Parts...................................... 242
Exterior Plastic Parts........................................ 242
Stripes or Graphics............................................ 242
Underbody............................................................ 242
Cleaning the Instrument Panel and Instrument Cluster Lens
........................244
Cleaning the Interior...................................244
Cleaning the Windows and Wiper Blades...........................................................243
Clearing All MyKeys.......................................52
Climate Control............................................108
Collision, Damage or Fire Event..............199 Guidance for Ford Motor Company Electric
and Hybrid-Electric Vehicles Equipped
With High Voltage Batteries...................... 199
Coolant Check See: Engine Coolant Check............................ 223
Crash Sensors and Airbag Indicator........42
Creating a MyKey............................................52 Programming/Changing Configurable
Settings............................................................... 52
Cruise Control.................................................68 Principle of Operation....................................... 179
Cruise control See: Using Cruise Control................................ 179
Customer Assistance
.................................202
D
Data Recording
..................................................9
Event Data Recording........................................... 9
Service Data Recording........................................ 9
Daytime Running Lamps..............................77 Type 1 - Conventional
(Non-Configurable)........................................ 77
Type 2 - Configurable.......................................... 77
Digital Radio...................................................291 HD Radio Reception and Station
Troubleshooting............................................ 292
Direction Indicators
........................................78
384
C-MAX (CCG) Canada/United States of America, enUSA, First Printing Index