ECO Cruise
Note:
ECO Cruise is available as a separate
feature on Energi vehicles only. On non
plug-in vehicles it is included in EcoSelect.
This feature saves vehicle energy by
relaxing acceleration compared to
standard cruise control. For example, your
vehicle may temporarily lose speed when
going uphill. When set to on, ECO appears
in the information display when cruise
control is on.
You can switch it on or off in through the
information display. See General
Information (page 93). Settings
ECO Cruise
Driver Assist
Low Engine Use
The low engine use mode is equipped on
Energi models only. The Low Engine Use
mode maintains proper engine lubrication
at sufficient temperature, and will activate
automatically when you drive your vehicle
with limited engine operation. When your
vehicle is in low engine use mode, your
vehicle will automatically run the engine
as necessary. Note:
If your vehicle is in low engine use
mode when you start your vehicle, a
message will appear in the information
display. See
Information Messages (page
101).
If you select the EV Now mode while the
vehicle is in the low engine use mode, EV
Now mode will be suspended for as long
as you are in low engine use mode. The low
engine use mode will resume the next time
you start your vehicle and will
automatically stop when no longer needed.
Note: Cold temperatures will affect the
engine warm up time and the low engine
use mode may operate more frequently.
Note: An oil change is not required but gives
you the option of not running a low engine
use cycle. Resetting the oil life monitoring
system will suspend the low engine use
mode.
Fuel Freshness
See
Fuel Quality (page 144).
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Answer
Question
Your vehicle's engine and transmission aredesigned to deliver the power you need atthe most efficient engine speed. This may be higher than expected during heavy
accelerations, and may fluctuate when
driving at a steady speed. These are charac- teristics of the Atkinson engine cycle and the transmission technology that helpmaximize your hybrid's fuel economy.
Why does my engine rev up so high some-
times when I accelerate?
The fan noise comes from a fan located
next to the high voltage battery pack. This fan turns on when the battery requires
cooling air. The fan speed, and associated noise level, will change according to theamount of cooling required to maintain
good performance. Maintaining the battery temperature at optimal conditions also
prolongs the useful life of the battery and helps to achieve better fuel economy.
What is the fan noise I hear from the rear
of my hybrid?
Change the engine oil every 10000 miles
(16000 kilometers) or once per year under normal operating conditions.
What is the engine oil change service
interval?
Your hybrid vehicle can use E15 (15%
ethanol, 85% gasoline) fuel, but you may notice slightly reduced fuel economy
because ethanol contains less energy per
gallon than gasoline. Your hybrid vehicle is not designed to use E85 (85% ethanol).
Can I put E15 or E85 in my vehicle, and how
will it affect my fuel economy?
The high voltage battery system is designedto last the life of the vehicle and requires no maintenance.
How long will my high voltage battery last?
Does it need maintenance?
There are no provisions for charging the
high voltage battery from a power supply
external to the vehicle. (For C-MAX Energi
vehicles, the vehicle can be plugged into a
110-volt outlet with charge cord provided.)
Can you charge the battery with a plug into
an A/C outlet?
Yes. Your hybrid vehicle can be flat towed
without modification. See Towing (page
190).
Can I tow the hybrid behind my motor home
with all four wheels down?
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GENERAL INFORMATION
Note:
Occasional brake noise is normal. If
a metal-to-metal, continuous grinding or
continuous squeal sound is present, the
brake linings may be worn-out. Have the
system checked by an authorized dealer. If
the vehicle has continuous vibration or
shudder in the steering wheel while braking,
have it checked by an authorized dealer.
Note: Brake dust may accumulate on the
wheels, even under normal driving
conditions. Some dust is inevitable as the
brakes wear and does not contribute to
brake noise. See Cleaning the Alloy
Wheels (page 245). See
Warning Lamps and
Indicators (page 89).
Wet brakes result in reduced braking
efficiency. Gently press the brake pedal a
few times when driving from a car wash or
standing water to dry the brakes.
Brake Over Accelerator
In the event the accelerator pedal
becomes stuck or entrapped, apply steady
and firm pressure to the brake pedal to
slow the vehicle and reduce engine power.
If you experience this condition, apply the
brakes and bring your vehicle to a safe
stop. Move the transmission to park (P),
switch the engine off and apply the parking
brake. Inspect the accelerator pedal for
any interference. If none are found and the
condition persists, have your vehicle towed
to the nearest authorized dealer.
Brake Assist
Brake assist detects when you brake
heavily by measuring the rate at which you
press the brake pedal. It provides
maximum braking efficiency as long as you
press the pedal. Brake assist can reduce
stopping distances in critical situations. Anti-lock Brake System
This system helps you maintain steering
control during emergency stops by keeping
the brakes from locking. This lamp momentarily
illuminates when you turn the
ignition on. If the light does not
illuminate during start up, remains on or
flashes, the system may be disabled. Have
the system checked by an authorized
dealer. If the anti-lock brake system is
disabled, normal braking is still effective. If the brake warning lamp
illuminates when you release the
parking brake, have the system
checked by an authorized dealer.
Regenerative Braking System
This feature is used to simulate the engine
braking of an internal combustion engine
and assist the standard brake system while
recovering some of the energy of motion
and storing it in the battery to improve the
range of your vehicle. The standard brake
system is designed to fully stop the car if
regenerative braking is not available.
During regenerative braking, the motor is
spun as a generator to create electrical
current. This recharges the battery and
slows the vehicle. In effect, once the
accelerator pedal is released, the motor
changes from an energy user to an energy
producer.
When the accelerator pedal is released or
the brake pedal is applied, the brake
controller automatically detects the
amount of deceleration requested and
optimizes how much of the deceleration
will be produced by regenerative braking.
The remaining portion is generated by
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PRINCIPLE OF OPERATION
WARNINGS
Vehicle modifications involving
braking system, aftermarket roof
racks, suspension, steering system,
tire construction and wheel and tire size
may change the handling characteristics
of your vehicle and may adversely affect
the performance of the electronic stability
control system. In addition, installing any
stereo loudspeakers may interfere with
and adversely affect the electronic stability
control system. Install any aftermarket
stereo loudspeaker as far as possible from
the front center console, the tunnel, and
the front seats in order to minimize the risk
of interfering with the electronic stability
control sensors. Reducing the
effectiveness of the electronic stability
control system could lead to an increased
risk of loss of vehicle control, vehicle
rollover, personal injury and death. Remember that even advanced
technology cannot defy the laws of
physics. It’
s always possible to lose
control of a vehicle due to inappropriate
driver input for the conditions. Aggressive
driving on any road condition can cause
you to lose control of your vehicle
increasing the risk of personal injury or
property damage. Activation of the
electronic stability control system is an
indication that at least some of the tires
have exceeded their ability to grip the road;
this could reduce the operator ’s ability to
control the vehicle potentially resulting in
a loss of vehicle control, vehicle rollover,
personal injury and death. If your electronic
stability control system activates, SLOW
DOWN. The system automatically turns on each
time you switch the ignition on. If a driving condition activates either the
stability control or the traction control
system you may experience the following
conditions:
•
The stability and traction control light
flashes.
• Your vehicle slows down.
• Reduced engine power.
• A vibration in the brake pedal.
• The brake pedal is stiffer than usual.
• If the driving condition is severe and
your foot is not on the brake, the brake
pedal may move as the systems
applies higher brake forces.
The stability control system has several
features built into it to help you maintain
control of your vehicle:
Electronic Stability Control
The system enhances your vehicle ’s ability
to prevent skids or lateral slides by
applying brakes to one or more of the
wheels individually and, if necessary,
reducing engine power.
Roll Stability Control
The system enhances your vehicle ’s ability
to prevent rollovers by detecting your
vehicle ’s roll motion and the rate at which
it changes by applying the brakes to one
or more wheels individually.
Traction Control
The system enhances your vehicle ’s ability
to maintain traction of the wheels by
detecting and controlling wheel spin. See
Using Traction Control (page 167).
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ACTIVE PARK ASSIST (If Equipped)
WARNING
This system is designed to be a
supplementary park aid. It may not
work in all conditions and is not
intended to replace the driver ’s attention
and judgment. The driver is responsible for
avoiding hazards and maintaining a safe
distance and speed, even when the system
is in use. Note:
The driver is always responsible for
controlling the vehicle, supervising the
system and intervening if required.
The system detects an available parallel
parking space and automatically steers
the vehicle into the space (hands-free)
while you control the accelerator, gearshift
and brakes. The system visually and
audibly instructs you to park the vehicle.
The system may not function correctly if
something passes between the front
bumper and the parking space (i.e. a
pedestrian or cyclist) or if the edge of the
neighboring parked vehicle is high from the
ground (i.e. a bus, tow truck or flatbed
truck).
Note: The sensors may not detect objects
in heavy rain or other conditions that cause
disruptive reflections.
Note: The sensors may not detect objects
with surfaces that absorb ultrasonic waves.
Note: After a tire change the system will go
through a relearning procedure. During this
time the system performance may
deteriorate. The system should not be used if:
•
a foreign object (i.e. bike rack or trailer)
is attached to the front or rear of the
vehicle or at another location close to
the sensors.
• an overhanging object (i.e. surfboard)
is attached to the roof.
• the front bumper, rear bumper or side
sensors are damaged (i.e. in a collision)
or obstructed by a foreign object (i.e.
front bumper cover).
• a mini-spare tire is in use.
Using Active Park Assist Press the button. The touch screen
displays a message and a corresponding
graphic to indicate it's searching for a
parking space. Use the turn signal to
indicate which side of the vehicle you want
the system to search on.
Note:
If the turn signal is not on, the system
automatically searches on the vehicle's
passenger side.
Note: You can also activate the Active Park
Assist system after you have already driven
partially or completely past a parking space.
To do so, press the Active Park button and
the system will inform you if you have
recently passed a suitable parking space.
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Note:
When towing, the camera only sees
what is being towed behind your vehicle.
This might not provide adequate coverage
as it usually provides in normal operation
and some objects might not be seen. In
some vehicles, the guidelines may disappear
once the trailer tow connector is engaged.
Note: The camera may not operate
correctly under the following conditions:
• Nighttime or dark areas if one or both
reverse lamps are not operating.
• The camera's view is obstructed by
mud, water or debris. Clean the lens
with a soft, lint-free cloth and
non-abrasive cleaner.
• The rear of your vehicle is hit or
damaged, causing the camera to
become misaligned.
To access any of the rear view camera
system settings, make the following
selections in the display screen when the
transmission is not in reverse (R):
• Menu > Vehicle > Rear View Camera
After changing a system setting, the
display screen shows a preview of the
selected features.
Camera Guidelines
Note: Dynamic guidelines are only available
when the transmission is in reverse (R). Active guidelines
A
Centerline
B
Fixed guideline: Green zone
C
Fixed guideline: Yellow zone
D
Fixed guideline: Red zone
E
Rear bumper
F
Active guidelines are only shown with fixed
guidelines. To use active guidelines, turn
the steering wheel to point the guidelines
toward an intended path. If the steering
wheel position is changed while reversing,
your vehicle might deviate from the original
intended path.
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F
E
E142436
You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred
by California Civil Code Section 1793.22(b).
You are also required to use BBB AUTO
LINE before exercising rights or seeking
remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies
not created by California Civil Code Section
1793.22(b) or the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
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Low Engine Use (If Equipped)
The low engine use mode is equipped on
Energi models only. The low engine use
mode keeps the engine oil quality in good
condition when you drive your vehicle with
limited engine use. If your vehicle is in low
engine use mode when you start the
vehicle, a message appears in the
information display. When your vehicle is
in low engine use mode, your vehicle runs
the engine as necessary.
Selecting EV Now mode when your vehicle
is in the low engine use mode suspends
the low engine use mode for as long as you
continue driving your vehicle. The low
engine use mode resumes the next time
you start your vehicle.
Changing the engine oil and resetting the
oil life monitoring system suspends the low
engine use mode.
ENGINE COOLANT CHECK WARNINGS
Do not add engine coolant when the
engine is hot. Steam and scalding
liquids released from a hot cooling
system can burn you badly. Also, you can
be burned if you spill coolant on hot engine
parts. Do not put engine coolant in the
windshield washer fluid container. If
sprayed on the windshield, engine
coolant could make it difficult to see
through the windshield. To reduce the risk of personal injury,
make sure the engine is cool before
unscrewing the coolant pressure
relief cap. The cooling system is under
pressure; steam and hot liquid can come
out forcefully when the cap is loosened
slightly. Do not add coolant further than the
MAX
mark. Engine Coolant and Inverter
System Controller Coolant
Your vehicle has two separate cooling
systems. One is for cooling the engine and
one is for cooling the inverter system
controller that is specific to the hybrid
operating system. The two systems
operate similarly, with the inverter system
controller cooling system generally
operating at a lower temperature and
pressure.
Checking the Engine Coolant
When the engine is cold, check the
concentration and level of the engine
coolant at the intervals listed in the
scheduled maintenance information. See
Scheduled Maintenance
(page 348).
Note: Make sure that the level is between
the MIN and MAX marks on the engine
coolant reservoir.
Note: Coolant expands when it is hot. The
level may extend beyond the MAX mark.
Note: If the level is at the MIN mark, below
the MIN mark, or empty, add coolant
immediately. See
Adding Engine Coolant
in this chapter.
The coolant concentration should be
maintained within 48% to 50%, which
equates to a freeze point between -30°F
(-34°C) and -34°F (-37°C).
Note: For best results, coolant
concentration should be tested with a
refractometer such as Robinair® Coolant
and Battery Refractometer 75240. We do
not recommend the use of hydrometers or
coolant test strips for measuring coolant
concentrations.
Note: Automotive fluids are not
interchangeable. Do not use engine coolant
or antifreeze or windshield washer fluid
outside of its specified function and vehicle
location.
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